AN ATPI CASE STUDY Global Consolidation Increasing Service and


they needed a flexible solution to manage all aspects of their travel as well as increase the level of service they received. With several different internal traveller groups such as multinational crew personnel, contractors, family members, recruits, and traditional corporate business travellers, that each required a unique travel ...

AN ATPI CASE STUDY Global Consolidation Increasing Service and Decreasing Cost

[email protected] www.atpi.com

AN ATPI CASE STUDY Global Consolidation Increasing Service and Decreasing Cost

Page 2

“Through steadfast high levels of engagement and support, the goal of a combination of increased savings and higher quality of service was accomplished. “

THE CHALLENGE

Critical areas included, an automated

Partnering with ATPI in 2014, after more

data feed for profile management, a

than 10 years with their previous supplier,

comprehensive credit card programme

they needed a flexible solution to manage

associating multiple cards across the

all aspects of their travel as well as

client’s fleet and corporate travellers,

increase the level of service they received.

and a virtual payment programme

With several different internal traveller

for their hotel programme.

groups such as multinational crew personnel, contractors, family members,

Keeping the spirit of partnership alive,

recruits, and traditional corporate

cultivating an intimate and personal

BACKGROUND

business travellers, that each required

relationship with the client was key

ATPI’s client, a premier offshore

a unique travel policy, they needed an

in this transition. Global site visits to

drilling company, is engaged in

energy industry experienced team to

Australia, Italy, South Korea and Thailand

the drilling and completion of

work with. In addition, they were looking

were arranged to address the benefits

exploration and development wells

for a unique and creative proposal to

and concerns of each location as well as

for the global oil and gas industry.

reduce their costs and have an open and

introduce the reservation process and

Head-quartered in Houston, Texas,

transparent partnership with their TMC.

support services for the new travel policy.

Asia Pacific Region. As is common in

THE SOLUTION

A global team of fully dedicated agents

the drilling industry, their travellers

In order to accomplish a seamless

was assigned to each region to better

are from every part of the globe and

transition, our Global Implementation

assist our client’s offices with corporate

their travel plans can change like

plan had to be highly detailed and

and crew travel. We also assigned a

the weather in the North Sea - at a

included members from multiple

dedicated account manager to assist

moment’s notice!

departments across global locations.

with all aspects of the travel programme

A dedicated management team was

and to act on behalf of the client in travel

put in place to oversee the process

negotiations with suppliers.

this client has offices throughout the

and to introduce a new travel policy.

[email protected] www.atpi.com

AN ATPI CASE STUDY Global Consolidation Increasing Service and Decreasing Cost

Page 3

Utilising our truly global network

Average Ticket Price was reduced by

In addition, regular cost analysis reviews

and successful global technologies to

29% compared to the previous year

and different audits were scheduled to

monitor crew movements, assist during

with their previous agency.

ensure programme specifics were working

travel disruptions, identify savings

as designed.

opportunities and improve the travel

An overall point of sale savings was

authorisation process was instrumental

estimated at $5.7 million during the first

Through steadfast high levels of

in successfully reducing costs.

year with ATPI Griffinstone.

engagement and support, the goal of a combination of increased savings

THE RESULT

Transaction fees were decreased

and higher quality of service was

The successful consolidation of this client

year over year by over $185,000, while

accomplished. However, we all know the

into one global partner, ATPI Griffinstone,

increasing the level of service and

redesigning and cost cutting initiatives

has given them full visibility and easier

support. The billing process is done

can’t just stop there. Future projects

accessibility to their travellers and spend,

through monthly reconciliation,

with our client aim to further reduce

as well as holistic travel management

completely built on transparency.

costs, increase compliance, and improve

reporting and greater opportunities for

their travel programme overall. These

cost savings. Our global operations team

During the first year of the programme,

include implementation of a global

rallied together, maintaining open and

continual correspondence was key to

hotel programme, creating a regular

consistent communication, ensuring

our success. Weekly meetings were

communication process to share industry

services requirements were met while

held to monitor travel reporting,

updates and policy reminders, reviewing

also addressing any concerns during the

internal travel initiatives, address service

airline partnerships, and continually

implementation process.

complaints, monitor operational

assessing the travel policy for further cost

statistics and to ensure service levels

reduction opportunities due to the latest

were met and/or exceeded. These

downturn in the oil and gas industry.

meetings continued into year two on a biweekly schedule.

ABOUT THE ATPI GROUP The ATPI Group is a long established travel management company and one of the fastest growing brands in corporate travel. With over 100 offices worldwide, the company has successful operations in corporate travel, corporate event management, online travel technology and specialist travel management for a number of key industries. www.atpi.com Published: 09/16

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