ASIST RELEASE 7.14.06 New Features and Enhancements
ASIST RELEASE 7.14.06 New Features and Enhancements 16 June 2014
CONFIDENTIAL & PROPRIETARY
1
RELEASE 7.14.06 • •
Fixes Enhancements – – –
•
Estimates • Added ability to VMRS code the “Cause” at the operation level Email Notifications • Added a number of additional fields to be available to add to email templates Contract maintenance • Added ability to add an attachment to a service request • Added ability to capture meter readings on a regular basis via Volvolink • Added Date column to All Cases screen • Sublet enhancements
Programs – –
ASIST Subscription Renewal enhancement ASIST Auto-enrollment enhancements
DECISIV CONFIDENTIAL & PROPRIETARY
2
FIXES
DECISIV CONFIDENTIAL & PROPRIETARY
3
Fixes • All Cases Screen, Notes “hover” – changed to show most recent notes on top
• Estimates, adding Operations – reduced amount of time to add operations with lots of variations
• Customer Profile, Attachments – fixed ability to download/open attachments after they have been uploaded
• Uptime Center, Program Type – fixed ability to display audit trail of changes to the Program Type field
• Spanish Language support – fixed ability to use Spanish language accents and properly display labor times and prices
DECISIV CONFIDENTIAL & PROPRIETARY
4
ENHANCEMENTS
DECISIV CONFIDENTIAL & PROPRIETARY
5
Enhancements •
Estimates – Added ability to VMRS code the “Cause” at the operation level
•
Email Notifications – Added a number of additional fields to be available to add to email templates
•
Contract maintenance – Added ability to add an attachment to a service request – Added ability to capture meter readings on a regular basis via Volvolink – Added Date column to All Cases screen – Sublet enhancements • • • •
Added ability to see vendor notes when sending sublet requests Added ability to associate accounting system IDs to sublet vendors Added ability to show sublet cases on All Cases screen Added ability to search for sublet cases
DECISIV CONFIDENTIAL & PROPRIETARY
6
Added ability to VMRS code the “Cause” at the operation level TOPIC
DESCRIPTION
DESCRIPTION
Prior to this release, it was possible to VMRS code the Correction (Work Accomplished codes) in the case per operation. This release adds VMRS coding of the Cause (Technician’s Failure codes).
CAPABILITIES
• •
When editing an operation, provides ability to select a Technician’s Failure code for the operation from a drop down menu in the VMRS tab Displays the VMRS code and description of the code
FLEET BENEFITS
• •
Enables consistency in reporting of repair causes Consistent reporting of repair causes enables failure analysis for predictive maintenance planning; predictive planning reduces repair events and associated costs and downtime
PROVIDER BENEFITS
• • •
Same as Fleet Benefits, plus: Enables Provider to be proactive with customer on maintenance planning Increases customer satisfaction regarding repair reporting and maintenance planning
DECISIV CONFIDENTIAL & PROPRIETARY
7
Added ability to VMRS code the “Cause” at the operation level
CONFIDENTIAL & PROPRIETARY
Added a number of additional fields to be available to add to email templates TOPIC
DESCRIPTION
DESCRIPTION
Email templates enable fleets and providers to customize the content and structure of notification emails from ASIST. Additional fields have been added to increase the content that can be included.
CAPABILITIES
Enabled the following fields to be included in email templates: • Cause (case-level) • Correction (case-level) • VMRS Reason for Repair (case-level) • VMRS Operator Report (from fleet service request) • VMRS Work Accomplished (case-level)
FLEET & PROVIDER BENEFITS
•
•
Enables more content related to the “three C’s” (Complaint, Cause Correction) to be included in email templates for notifications. Provides more informative email notifications to improve communications and decision-making between fleets and providers, without necessarily having to go into a case to review all the details.
DECISIV CONFIDENTIAL & PROPRIETARY
9
Added ability to add an attachment to a service request TOPIC
DESCRIPTION
DESCRIPTION
Enables adding a document to a case at the time that service is requested, as opposed to creating a case first, then opening it and adding a document in the attachments section.
CAPABILITIES
• •
FLEET BENEFITS
• •
PROVIDER BENEFITS
•
When sending a service request, enables attaching an existing electronic document to the request with a description. This document will be accessible in the Attachments section of the case by the fleet and the provider and will be listed with the description, file size and a date/time stamp of when the document was attached. Saves time by having the ability to add all pertinent information to a case at the time the case is created. Can attach a work order, service agreement, warranty document, diagnostic results, photo, etc. Saves time by having all necessary information in a case when it is first opened.
DECISIV CONFIDENTIAL & PROPRIETARY
10
Added ability to add an attachment to a service request (1)
CONFIDENTIAL & PROPRIETARY
Added ability to add an attachment to a service request (2)
CONFIDENTIAL & PROPRIETARY
Added ability to capture meter readings on a regular basis via Volvolink TOPIC
DESCRIPTION
DESCRIPTION Enables regular updates to meter readings on a Volvo tractor equipped with Volvolink to drive maintenance schedule triggers. CAPABILITIES
• Automated updates on a regular basis of mileage, engine hours and fuel consumption. • Latest update displays on Asset screen • Latest mileage and engine hours displays in case when created
FLEET & PROVIDER BENEFITS
• Increases accuracy of meter readings. • Automates scheduled maintenance triggers to assist in keeping PMs current.
DECISIV CONFIDENTIAL & PROPRIETARY
13
Added ability to capture meter readings on a regular basis via Volvolink
CONFIDENTIAL & PROPRIETARY
Added Date column to Fleet All Cases screen TOPIC
DESCRIPTION
DESCRIPTION Enables a fleet to manage cases based on the date the cases were last updated. CAPABILITIES
• Ability to add “Date” column to All Cases Screen and position as desired • Column will display date when case was last updated • Column can be sorted ascending or descending
FLEET BENEFITS
• Enables tracking of cases based on most recent update • When sorted descending, ensures most recently updated cases are at the top of the list; enables you to readily see updated cases and to identify the cases for which updates are needed
DECISIV CONFIDENTIAL & PROPRIETARY
15
Added Date column to Fleet All Cases screen
CONFIDENTIAL & PROPRIETARY
Sublet Enhancements TOPIC
DESCRIPTION
DESCRIPTION
Added enhancements to the sublet feature to better enable tracking and management of sublet cases and vendors.
CAPABILITIES
• Added ability to see vendor notes when sending sublet requests • Added ability to associate accounting system IDs to sublet vendors • Added ability to show sublet cases on All Cases screen • Added ability to search for sublet cases
PROVIDER BENEFITS
• Improves ability to select appropriate vendor for a particular request based on notes added to vendor profile • Improves ability to report on vendor activity based on accounting ID • Improves tracking of sublet cases associated with a main customer case DECISIV CONFIDENTIAL & PROPRIETARY
17
Added ability to see vendor notes when sending sublet requests
CONFIDENTIAL & PROPRIETARY
Added ability to associate accounting system IDs to sublet vendors
CONFIDENTIAL & PROPRIETARY
Added ability to show sublet cases on All Cases screen
CONFIDENTIAL & PROPRIETARY
PROGRAMS
DECISIV CONFIDENTIAL & PROPRIETARY
21
Programs • ASIST Subscription Renewal enhancement – For the fleet customer and for the Uptime Center, added ability to display ASIST service subscription information on the asset record and in related cases (see screen shots, next slide)
• ASIST Auto-enrollment enhancements – Added administrative interface for Decisiv Customer Service to be able to add/change/delete Volvo customer IDs on ASIST fleets as necessary – Increased automation of updating the Volvo Customer ID to ASIST Fleet ID mapping table
DECISIV CONFIDENTIAL & PROPRIETARY
22
Added ability to display ASIST service subscription information TOPIC
DESCRIPTION
DESCRIPTION
Added ability for the Uptime Center and Fleet customers to view ASIST subscription information on a per asset basis.
CAPABILITIES
• Added new field called “OEM Notes” to Asset profile viewable by Fleet • Added OEM Notes field to case viewable by Fleet and Uptime Center • OEM Notes field displays date when ASIST subscription is due to expire or has expired
FLEET BENEFITS • Enables tracking of subscription status by asset and on a case-bycase basis PROVIDER BENEFITS
• Enables the Uptime Center to determine subscription status on a case-by-case basis for proper handling of cases and case fees
DECISIV CONFIDENTIAL & PROPRIETARY
23
Added ability to display ASIST service subscription information (Uptime Center)
CONFIDENTIAL & PROPRIETARY
Added ability to display ASIST service subscription information (Fleet)
CONFIDENTIAL & PROPRIETARY
CONFIDENTIAL & PROPRIETARY
1
RELEASE 7.14.06 • •
Fixes Enhancements – – –
•
Estimates • Added ability to VMRS code the “Cause” at the operation level Email Notifications • Added a number of additional fields to be available to add to email templates Contract maintenance • Added ability to add an attachment to a service request • Added ability to capture meter readings on a regular basis via Volvolink • Added Date column to All Cases screen • Sublet enhancements
Programs – –
ASIST Subscription Renewal enhancement ASIST Auto-enrollment enhancements
DECISIV CONFIDENTIAL & PROPRIETARY
2
FIXES
DECISIV CONFIDENTIAL & PROPRIETARY
3
Fixes • All Cases Screen, Notes “hover” – changed to show most recent notes on top
• Estimates, adding Operations – reduced amount of time to add operations with lots of variations
• Customer Profile, Attachments – fixed ability to download/open attachments after they have been uploaded
• Uptime Center, Program Type – fixed ability to display audit trail of changes to the Program Type field
• Spanish Language support – fixed ability to use Spanish language accents and properly display labor times and prices
DECISIV CONFIDENTIAL & PROPRIETARY
4
ENHANCEMENTS
DECISIV CONFIDENTIAL & PROPRIETARY
5
Enhancements •
Estimates – Added ability to VMRS code the “Cause” at the operation level
•
Email Notifications – Added a number of additional fields to be available to add to email templates
•
Contract maintenance – Added ability to add an attachment to a service request – Added ability to capture meter readings on a regular basis via Volvolink – Added Date column to All Cases screen – Sublet enhancements • • • •
Added ability to see vendor notes when sending sublet requests Added ability to associate accounting system IDs to sublet vendors Added ability to show sublet cases on All Cases screen Added ability to search for sublet cases
DECISIV CONFIDENTIAL & PROPRIETARY
6
Added ability to VMRS code the “Cause” at the operation level TOPIC
DESCRIPTION
DESCRIPTION
Prior to this release, it was possible to VMRS code the Correction (Work Accomplished codes) in the case per operation. This release adds VMRS coding of the Cause (Technician’s Failure codes).
CAPABILITIES
• •
When editing an operation, provides ability to select a Technician’s Failure code for the operation from a drop down menu in the VMRS tab Displays the VMRS code and description of the code
FLEET BENEFITS
• •
Enables consistency in reporting of repair causes Consistent reporting of repair causes enables failure analysis for predictive maintenance planning; predictive planning reduces repair events and associated costs and downtime
PROVIDER BENEFITS
• • •
Same as Fleet Benefits, plus: Enables Provider to be proactive with customer on maintenance planning Increases customer satisfaction regarding repair reporting and maintenance planning
DECISIV CONFIDENTIAL & PROPRIETARY
7
Added ability to VMRS code the “Cause” at the operation level
CONFIDENTIAL & PROPRIETARY
Added a number of additional fields to be available to add to email templates TOPIC
DESCRIPTION
DESCRIPTION
Email templates enable fleets and providers to customize the content and structure of notification emails from ASIST. Additional fields have been added to increase the content that can be included.
CAPABILITIES
Enabled the following fields to be included in email templates: • Cause (case-level) • Correction (case-level) • VMRS Reason for Repair (case-level) • VMRS Operator Report (from fleet service request) • VMRS Work Accomplished (case-level)
FLEET & PROVIDER BENEFITS
•
•
Enables more content related to the “three C’s” (Complaint, Cause Correction) to be included in email templates for notifications. Provides more informative email notifications to improve communications and decision-making between fleets and providers, without necessarily having to go into a case to review all the details.
DECISIV CONFIDENTIAL & PROPRIETARY
9
Added ability to add an attachment to a service request TOPIC
DESCRIPTION
DESCRIPTION
Enables adding a document to a case at the time that service is requested, as opposed to creating a case first, then opening it and adding a document in the attachments section.
CAPABILITIES
• •
FLEET BENEFITS
• •
PROVIDER BENEFITS
•
When sending a service request, enables attaching an existing electronic document to the request with a description. This document will be accessible in the Attachments section of the case by the fleet and the provider and will be listed with the description, file size and a date/time stamp of when the document was attached. Saves time by having the ability to add all pertinent information to a case at the time the case is created. Can attach a work order, service agreement, warranty document, diagnostic results, photo, etc. Saves time by having all necessary information in a case when it is first opened.
DECISIV CONFIDENTIAL & PROPRIETARY
10
Added ability to add an attachment to a service request (1)
CONFIDENTIAL & PROPRIETARY
Added ability to add an attachment to a service request (2)
CONFIDENTIAL & PROPRIETARY
Added ability to capture meter readings on a regular basis via Volvolink TOPIC
DESCRIPTION
DESCRIPTION Enables regular updates to meter readings on a Volvo tractor equipped with Volvolink to drive maintenance schedule triggers. CAPABILITIES
• Automated updates on a regular basis of mileage, engine hours and fuel consumption. • Latest update displays on Asset screen • Latest mileage and engine hours displays in case when created
FLEET & PROVIDER BENEFITS
• Increases accuracy of meter readings. • Automates scheduled maintenance triggers to assist in keeping PMs current.
DECISIV CONFIDENTIAL & PROPRIETARY
13
Added ability to capture meter readings on a regular basis via Volvolink
CONFIDENTIAL & PROPRIETARY
Added Date column to Fleet All Cases screen TOPIC
DESCRIPTION
DESCRIPTION Enables a fleet to manage cases based on the date the cases were last updated. CAPABILITIES
• Ability to add “Date” column to All Cases Screen and position as desired • Column will display date when case was last updated • Column can be sorted ascending or descending
FLEET BENEFITS
• Enables tracking of cases based on most recent update • When sorted descending, ensures most recently updated cases are at the top of the list; enables you to readily see updated cases and to identify the cases for which updates are needed
DECISIV CONFIDENTIAL & PROPRIETARY
15
Added Date column to Fleet All Cases screen
CONFIDENTIAL & PROPRIETARY
Sublet Enhancements TOPIC
DESCRIPTION
DESCRIPTION
Added enhancements to the sublet feature to better enable tracking and management of sublet cases and vendors.
CAPABILITIES
• Added ability to see vendor notes when sending sublet requests • Added ability to associate accounting system IDs to sublet vendors • Added ability to show sublet cases on All Cases screen • Added ability to search for sublet cases
PROVIDER BENEFITS
• Improves ability to select appropriate vendor for a particular request based on notes added to vendor profile • Improves ability to report on vendor activity based on accounting ID • Improves tracking of sublet cases associated with a main customer case DECISIV CONFIDENTIAL & PROPRIETARY
17
Added ability to see vendor notes when sending sublet requests
CONFIDENTIAL & PROPRIETARY
Added ability to associate accounting system IDs to sublet vendors
CONFIDENTIAL & PROPRIETARY
Added ability to show sublet cases on All Cases screen
CONFIDENTIAL & PROPRIETARY
PROGRAMS
DECISIV CONFIDENTIAL & PROPRIETARY
21
Programs • ASIST Subscription Renewal enhancement – For the fleet customer and for the Uptime Center, added ability to display ASIST service subscription information on the asset record and in related cases (see screen shots, next slide)
• ASIST Auto-enrollment enhancements – Added administrative interface for Decisiv Customer Service to be able to add/change/delete Volvo customer IDs on ASIST fleets as necessary – Increased automation of updating the Volvo Customer ID to ASIST Fleet ID mapping table
DECISIV CONFIDENTIAL & PROPRIETARY
22
Added ability to display ASIST service subscription information TOPIC
DESCRIPTION
DESCRIPTION
Added ability for the Uptime Center and Fleet customers to view ASIST subscription information on a per asset basis.
CAPABILITIES
• Added new field called “OEM Notes” to Asset profile viewable by Fleet • Added OEM Notes field to case viewable by Fleet and Uptime Center • OEM Notes field displays date when ASIST subscription is due to expire or has expired
FLEET BENEFITS • Enables tracking of subscription status by asset and on a case-bycase basis PROVIDER BENEFITS
• Enables the Uptime Center to determine subscription status on a case-by-case basis for proper handling of cases and case fees
DECISIV CONFIDENTIAL & PROPRIETARY
23
Added ability to display ASIST service subscription information (Uptime Center)
CONFIDENTIAL & PROPRIETARY
Added ability to display ASIST service subscription information (Fleet)
CONFIDENTIAL & PROPRIETARY
