Customer Advocate 2nd Line of Support
Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Customer Advocate 2nd Line Support Location: Warsaw, Al. Jana Pawła II 23
RESPONSIBILITIES ● ●
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Provide 2nd line support for existing clients of the company’s web based application. Interact with Sales, Account Managers and Level 1 support to both mentor and help solve issues. Assess, troubleshoot, and report back on customer issues, as well as documenting ongoing challenges for further analysis. Interact with Product management, Engineering and Operations for both problem escalation and to keep up to date on new features. Provide sql queries and reports for in-house users.
We are passionate, ambitious and fun. We love what we do and the results we create. Our company values are reflected in every decision we make. Check it out here: https://www.facebook.com/WebInterpret
WE OFFER ●
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MUST HAVE ●
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Previous experience working in Customer Support as a 2nd Line Support specialist (2 years minimum). Excellent organizational, written and oral communication skills. Experience in developing and testing SQL scripts to query and manipulate data. Experience with MySQL. Strong investigative skills in complex software infrastructure. Good knowledge of English. Understanding of programming fundamentals. Ideally knowledge of support software – such as ZenDesk.
To apply please send us a copy of your latest CV to:
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Work within a young, dynamic and international team - at WebInterpret it’s not a cliche! Work on innovative and interesting ecommerce project on a big scale (working with partners like eBay and Amazon to scale their international sales) Access to free espresso and chillout room Attractive remuneration package A strong integration/training plan to allow you to perform quickly Relocation, referral and integration programs An everyday challenge around a simple question: how to go faster and be better ?
[email protected]
Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".
To support this growth, we are looking for a self-motivated and experienced:
Customer Advocate 2nd Line Support Location: Warsaw, Al. Jana Pawła II 23
RESPONSIBILITIES ● ●
●
●
●
Provide 2nd line support for existing clients of the company’s web based application. Interact with Sales, Account Managers and Level 1 support to both mentor and help solve issues. Assess, troubleshoot, and report back on customer issues, as well as documenting ongoing challenges for further analysis. Interact with Product management, Engineering and Operations for both problem escalation and to keep up to date on new features. Provide sql queries and reports for in-house users.
We are passionate, ambitious and fun. We love what we do and the results we create. Our company values are reflected in every decision we make. Check it out here: https://www.facebook.com/WebInterpret
WE OFFER ●
●
MUST HAVE ●
● ● ● ● ● ● ●
Previous experience working in Customer Support as a 2nd Line Support specialist (2 years minimum). Excellent organizational, written and oral communication skills. Experience in developing and testing SQL scripts to query and manipulate data. Experience with MySQL. Strong investigative skills in complex software infrastructure. Good knowledge of English. Understanding of programming fundamentals. Ideally knowledge of support software – such as ZenDesk.
To apply please send us a copy of your latest CV to:
● ● ● ● ●
Work within a young, dynamic and international team - at WebInterpret it’s not a cliche! Work on innovative and interesting ecommerce project on a big scale (working with partners like eBay and Amazon to scale their international sales) Access to free espresso and chillout room Attractive remuneration package A strong integration/training plan to allow you to perform quickly Relocation, referral and integration programs An everyday challenge around a simple question: how to go faster and be better ?
[email protected]
Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".
