Feature Highlights Act for Sage CTi V1.0
QGate’s new Computer Telephony Integration solution Feature Highlights The highlights of this release provides many features: Click to Dial Inbound Screen Pop View Call History Log Wide Range of Supported Phone Systems Also provides dialling from Outlook QGate’s CTI for Sage ACT! has been designed to improve the efficiency of phone based activities by integrating the Sage ACT! and your phone system. It offers simple click to dial and inbound caller recognition allowing the user to quickly make a call or efficiently navigate to the record of the caller. As an added feature it also offers similar capabilities directly from Microsoft Outlook.
Click To Dial By clicking on the ‘dial icon’ at any contact record an outbound call will be made. The status of the call is shown in the Call Management window. The call can be put on hold or ended using this Call Management window.
Inbound Screen With an incoming call the Call Management window is displayed and the name of the contact matching the number is shown. From the Call Management window the user can Answer or Reject the call. From this screen the user can navigate directly to the callers record within Sage ACT!
Call Activity Log By clicking on the ‘dial icon’ at any contact record an outbound call will be made. The status of the call is shown in the Call Management window. The call can be put on hold or ended using this Call Management window.
Phone System Compatibility QGate’s CTI for Sage ACT! offers a wide range of compatible phone systems including hosted and VOIP systems. Please view the Compatibility Guide from our website to check your systems compatibility with the product.
Benefits:
Ease of use Increased users efficiency for all phone based activities Accurate outbound dialling Technically robust solution
Please contact QGate for further information and pricing. We offer and recommend the use of a trial in ensure full compatibility with your particular infrastructure.
QGate Software Limited Content subject to change CTI for Sage ACT!™ is a trademark of QGate Software Limited All Rights Reserved © 2012 Copyright QGate Software Limited
D2 Fareham Heights, Fareham Hampshire, PO16 8XT, UK Tel: +44 (0) 1329 222800 Email: [email protected] www.QGate.co.uk
Click To Dial By clicking on the ‘dial icon’ at any contact record an outbound call will be made. The status of the call is shown in the Call Management window. The call can be put on hold or ended using this Call Management window.
Inbound Screen With an incoming call the Call Management window is displayed and the name of the contact matching the number is shown. From the Call Management window the user can Answer or Reject the call. From this screen the user can navigate directly to the callers record within Sage ACT!
Call Activity Log By clicking on the ‘dial icon’ at any contact record an outbound call will be made. The status of the call is shown in the Call Management window. The call can be put on hold or ended using this Call Management window.
Phone System Compatibility QGate’s CTI for Sage ACT! offers a wide range of compatible phone systems including hosted and VOIP systems. Please view the Compatibility Guide from our website to check your systems compatibility with the product.
Benefits:
Ease of use Increased users efficiency for all phone based activities Accurate outbound dialling Technically robust solution
Please contact QGate for further information and pricing. We offer and recommend the use of a trial in ensure full compatibility with your particular infrastructure.
QGate Software Limited Content subject to change CTI for Sage ACT!™ is a trademark of QGate Software Limited All Rights Reserved © 2012 Copyright QGate Software Limited
D2 Fareham Heights, Fareham Hampshire, PO16 8XT, UK Tel: +44 (0) 1329 222800 Email: [email protected] www.QGate.co.uk
