MARC Riders Advisory Council Meeting May 17, 2018 4


May 17, 2018 - Seniors can still make cash purchases on the train with no penalty. vii. Mobil tickets .... operating with HHP‐8 electric locomotives. • 440 – This ...

MARC Riders Advisory Council Meeting May 17, 2018 4:30 pm – 6:00 pm Hall of States, Room 233/235 Summary minutes I. II.

Call meeting to order (Steve Chan, Chairman): Called to order at 4:41 Introductions (Steve Chan)

III.

Review of March minutes (Christopher Field Secretary): a Corrections noted and made.

IV.

Review of February performance data (Katherine Read, MARC Assistant Chief Transportation Officer) a Report attached.



V.



MARC and MDOT MTA Mobile Ticketing: Bonnie Crawford, Vice President of Accounts, moovel N.A., LLC Stephanie Honeyman, MDOT MTA Account Manager, moovel N.A., LLC a Moovel has been contracted to provide mobile ticketing for MARC and the MTA in general starting 31 July. Bonnie Crawford gave a presentation on their plans, which is attached. Below are a few additional notes taken during the presentation. b Called CharmPass c Second 2013 and one of largest contract was VRE. d Some 200 employees worldwide. e Service offered in about 20 cities f Passes start on the day of first use without being tied to calendar weeks or months. g The system can accept split payment from credit cards, paypal, Apple Pay, Google Pay, transit benefits. h Must be on to purchase tickets, one ore more, but each ticket can be activated without being connected. i Questions: i. Refund rules are unchanged from the: full refund until ticket is activated then partial refund up to the 10th day.. ii. Don’t need cell connection to activate ticket, but needed for purchase. iii. Phase 1: Beta in early to mid July. Few hundred riders across the system testing. Public launch about 1 August. iv. Integrating trip planning coming 2019. Will build in bike or car share purchases. MTA wide, bus, subway, light-rail. v. How distinctive are the MARC markings vs. other service? 1. There will be an overlay with start/destination, ticket type 2. Same ticket design. vi. Policy for on board purchases doesn’t change. 1. Seniors can still make cash purchases on the train with no penalty. vii. Mobil tickets may be purchased through Commuter Direct with the app.

viii. Short term this app will not support the MARC/WMATA transfers. In the long run, WMATA is looking at making changes that might support these.

VI. VII. VIII.

IX.

Welcome and Introduction of new MARC RAC Members Katherine Read. a Have selected 8 applicants, several of whom are attending today. b DJ gave a short “Intro to MARC” presentation; attached. Old Business: I believe no old business was discussed. New Business, including questions and comments from guests: a Train 879 Tuesday i. Got stuck because of high water. Water rose to bottom of stair of cars. ii. Passengers were asked to move to the upper level. iii. There was extensive damage to the track (some pictures attached) that will disrupt Brunswick line service for a few days; pictures attached. b Tonight, removing all equipment from Brunswick because Potomac Rive is expected to crest at 27 ft., which will flood rail yard. c Another 8 to 9 inches of rail expected tomorrow. Meeting adjourned at 6:02 PM

Upcoming meetings (Third Thursday of each month 4:30 to 6:00) June 21, 2018 Teleconference July 19, 2018 In person August 16, 2018 Teleconference Reminder: E-mail rail car or station defects to Katherine Read – [email protected] Attendance: An “X” means present in the room. A “P” means present by phone. A “L” means late.



MRAC Atif Adam Brian Love Carrie Blough Charles Enders Cheryl Batis-Harris Christopher Field Corine Lopex Dan Sutherland Weiser JC Hendrickson Joe Conny JP Carnes-Stine Judah Pero June Brandt Katherine Hodges Katina Dashiell LaToya R. Griffin Steve Chan

X P X X X P P X P X

Amtrak Howard Carter Justin Waldron Mike Tierney Shaquana Stephens Bombardier Amika Anderson Bill Egan Jeff Gaffney Matthew Sturgeon Guests John Morris Jay Freschi (Commuter Bonnie Crawford Direct) Stephanie Honeyman

X X X X P

CSX Dan Wagner Joe Lisska MTA Andrea Farmer David Johnson Dean Del Peschio Katherine Read Kyle Nembhard

L X X X X X

MARC Train Service On-Time Performance April 2018

Brunswick Line

Camden Line Penn Line

Month

Year to Date

Same Month 2017

Brunswick

96.92%

98.00%

94.80%

Frederick

96.03%

96.89%

95.89%

West Virginia

96.80%

97.53%

94.50%

Total Brunswick

96.58%

97.47%

95.06%

Camden

87.95%

93.92%

93.57%

BTS OTP

92.00%

95.57%

94.26%

Baltimore

87.26%

89.87%

90.87%

Perryville

85.99%

85.05%

90.61%

Amtrak OTP

86.62%

87.46%

90.74% 90 81%

88.81%

91.09%

92.11%

MARC SYSTEM TOTAL OTP

MARC On Time Performance Summary April 2018 Penn Line Weekday 85.57% Month 87.59% Year to Date 91.67% AM Southbound (Trains 401‐423) 82.80% PM Northbound (Trains 426‐448) 96.30% AM Northbound (Trains 400‐412) 82.31% PM Southbound (Trains 537‐449) Trains below 90% (late more than twice, red‐bold lower than 80%): 413 (71% month, 88% YTD) 447 (76% month, 85% YTD) 418 (52% month, 71% YTD) 449 (76% month, 78% YTD) 421 (85% month, 86% YTD) 451 (75% month, 90% YTD) 422 (71% month, 83% YTD) 453 (70% month, 88% YTD) 423 (81% month, 88% YTD) 511 (85% month, 86% YTD) 424 (76% month, 83% YTD) 520 (62% month, 85% YTD) 430 (85% month, 91% YTD) 532 (81% month, 82% YTD) 433 (91% month, 90% YTD) 536 (76% month, 80% YTD) 438 (81% month, 87% YTD) 537 (71% month, 80% YTD) 439 (81% month, 92% YTD) 579 (47% month, 42% YTD) 440 (61% month, 82% YTD) 634 (71% month, 78% YTD) 443 (81% month, 86% YTD) 642 (76% month, 88% YTD) 100% for  month: Penn Line Weekend 98.48% Month (continued)

400, 403, 408, 415, 419, 517, 610 95.33% Year to Date

MARC On Time Performance Summary April 2018 Bombardier Transportation Services OTP (Brunswick and Camden Lines): 91.60% Month 95.57% Year to Date Brunswick Line 96.59% Month 93.65% AM Eastbound

97.48% Year to Date 99.48% PM Westbound

Trains below 90% (late more than twice, red‐bold lower than 80%): 894 (85% month, 94% YTD) 100% for month:

873, 891, 875, 877, 893, 879, 881, 895, 883  (All PM trains on time ‐ Friday 871 train was late once)

Camden Line 87.27% Month 80.95% AM Westbound

93.92% Year to Date 93.84% PM Eastbound

Trains below 90% (late more than twice, red‐bold lower than 80%): 841 (85% month, 90% YTD) 851 (76% month, 86% YTD) 843 (85% month, 90% YTD) 853 (85% month, 95% YTD) 845 (85% month, 92% YTD) 857 (66% month, 85% YTD) 847 (80% month, 90% YTD) 858 (80% month, 91% YTD) 849 (71% month, 89% YTD) 100% for month:

848, 854

MARC On Time Performance ‐ Discussion  April 2018    Penn Line weekday OTP continues to struggle due to Amtrak trackwork both in the MARC  service area and to the north.  A new schedule took effect on April 23 and we are already  beginning to see improvement.  May’s numbers should reflect this.    In addition, we have experienced three particularly disruptive incidents on the Penn Line in  April:     On April 2, trains from 1:20pm to 5:00pm experienced significant delays due to the  derailment of an Amtrak track maintenance vehicle.  Three trains were cancelled as  well.   On April 16, An Amtrak Acela train struck and killed a trespasser between Washington  and New Carrollton at 4:00pm.   All Penn Line service for the remainder of the day was  severely impacted, with lengthy delays and numerous train cancellations.   On April 24, An Amtrak train struck and killed a track maintenance worker near Bowie  State University station at 9:00am.  All Penn Line service for the remainder of the day  was severely impacted, with lengthy delays and numerous train cancellations.    Some additional details on particularly low OTP trains:     413 – This train is cancelled when mechanical problems develop on this or other trains  in the middle of the morning rush hour.  Of the six times this train was late, four were  due to it being cancelled.   418, 520, 422, 424 – As discussed last month, these trains needed schedule adjustments  near West Baltimore, which was included in the April 23 change.   449 – Train schedule was adjusted effective April 23 to correct a conflict with a  southbound Acela Express at Penn Station   532, 536 – Both train schedules have been adjusted to eliminate an Acela Express  conflict between Martin Airport and Aberdeen and both trains are now regularly  operating with HHP‐8 electric locomotives   440 – This train operates on time from Washington to West Baltimore then is being held  for an Acela Express train to pass.      634 and 642 – Schedule adjustments were made between Washington and Bowie State  University to better coordinate Amtrak train overtakes as well as adjustments between  West Baltimore and Martin Airport.   579 – There is unfortunately no good solution to correct the OTP of this train and it will  continue to struggle until Amtrak completes its work at New York Penn Station and puts  their Train 129 back on its old schedule.  Train 579 is essentially an equipment move and  averages 5‐7 passengers per day.   451 – The connection from Train 579 has been broken, so this will improve on time  performance. 



453 – Has been experiencing delays due to late operation of Amtrak trains from the north.  We have asked Amtrak to look into this problem.

Camden Line OTP has fallen dramatically due to a significant increase in CSX Transportation  freight train interference.  This issue has been brought to CSX management attention and they  are working to address the issue, which they attribute primarily to the relocation of dispatchers  from Baltimore to Jacksonville, Florida (new employees dispatching MARC territory).  Brunswick and Penn Line weekend services did not experience any significant issues.     Aside from the April 16 weather delays (tree down and flash flood warning speed restrictions), Brunswick OTP for the month was 99%.     Penn Line weekend service carried nearly 9,000 passengers on Saturday, April 14 for the Cherry Blossom Festival Parade.  Two additional trains were operated southbound in  the morning and northbound in the evening. 

MARC Train Service Breakdown by Delays and Minutes: April 2018

Brunswick Line Minutes

Delays

Penn Line

Camden Line

ACCIDENT

0

0

% By Minutes 0.0%

% By Delays 0.0%

Minutes

Delays

158

1

% By Minutes 12.5%

% By Delays 1.7%

Minutes

Delays

0

0

% By Minutes 0.0%

% By Delays 0.0%

COMMUNICATION/SIGNALS

0

0

0.0%

0.0%

34

1

2.7%

1.7%

116

6

2.5%

2.7%

CREW

25

1

3.1%

7.7%

0

0

0.0%

0.0%

117

7

2.6%

3.1%

DISPATCHER/INTERFERENCE

30

2

3.7%

15.4%

402

33

31.7%

55.0%

2545

146

55.8%

65.2%

MECHANICAL-EQUIP.

90

1

11.2%

7.7%

115

3

9.1%

5.0%

282

13

6.2%

5.8%

MECHANICAL-HUMAN ERR.

0

0

0.0%

0.0%

95

5

7.5%

8.3%

10

1

0.2%

0.4%

PASSENGER

0

0

0.0%

0.0%

0

0

0.0%

0.0%

59

3

1.3%

1.3%

SECONDARY DELAY

0

0

0.0%

0.0%

196

3

15.4%

5.0%

1329

42

29.2%

18.8%

SECURITY

0

0

0.0%

0.0%

63

2

5.0%

3.3%

39

2

0.9%

0.9%

TRACK/CATENARY

0

0

0.0%

0.0%

22

2

1.7%

3.3%

60

4

1.3%

1.8%

WEATHER

660

9

82.0%

69.2%

184

10

14.5%

16.7%

0

0

0.0%

0.0%

Totals

805

13

1269

60

4557 224 3874 188 0.85012 0.8393

MARC Train Cancellations and Terminations April 2018 Date

Line

Train

Cause

Synopsis of Situation

4/2/2018

P

414, 429 Mechanical ‐ Equipment &  Train cancelled due to diesel locomotive failure.   Secondary Delay Passengers accomodated on Train 416.  Train  429 cancelled due to 414 cancellation,  passengers accomodated on Train 431.

4/2/2018

P

Multiple Dispatcher/Interference

Trains 422, 424, and 426 experienced significant  delays due to the derailment of an Amtrak track  maintenance vehicle.  Trains 428, 443, and 447  were cancelled as well.

4/3/2018

C

Multiple Accident &  Dispatcher/Interference

4/4/2018

P

413

Mechanical ‐ Equipment

Train 856 struck a trespasser between  Washington and Riverdale.  The train was  delayed over 2 1/2 hours due to the police  investigation.  Trains 857 and 859 were  terminated at College Park and passengers  transferred to Metrorail.  Train 858 was  cancelled and Train 860 was significantly  delayed. Cancelled due to electric locomoitve failure.   Passengers accomodated on Trains 511 and 415.

4/5/2018

B

894

Mechanical ‐ Equipment

4/6/2018

C

4/12/2018

P

4/13/2018

C

849

Mechanical ‐ Equipment

Terminated at St. Denis due to diesel locomoitve  failure.  Passengers transferred to Train 851

4/16/2018

P

Multiple Dispatcher/Interference

An Amtrak Acela train struck and killed a  trespasser between Washington and New  Carrollton at 4:00pm.   All Penn Line service for  the remainder of the day was severely impacted,  with lengthy delays and numerous train  cancellations.

Operated over two hours late due to cab car  mechanical failure. 843, 842 Mechanical ‐ Equipment &  Train 843 terminated at Dorsey due to railcar  Secondary Delay mechanical failure.  Passengers transferred to  Train 845.  Train 842 cancelled due to  termination of 843, passengers accomodated on  Train 844. 413 Mechanical ‐ Equipment Cancelled due to diesel locomoitve failure.   Passengers accomodated on Trains 511 and 415.

MARC Train Cancellations and Terminations April 2018 Date

Line

Train

Cause

Synopsis of Situation

4/16/2018

B

Multiple Weather

All Brunswick and Martinsburg Brunswick Line  trains were severely delayed due to a tree falling  across the tracks between Brunswick and Point  of Rocks.  Frederick trains operated on time but  were significantly overcrowded.

4/16/2018

C

Multiple Weather

CSX issued flash flood‐related speed restrictions,  significantly delaying all evening trains.

4/23/2018

P

537

Mechanical ‐ Equipment

Train cancelled due to diesel locomotive failure.   Passengers accomodated on Amtrak train 171.

4/23/2018

P

438

Secondary Delay

Train cancelled due to cancellation of Train 537  in Perryville (no equipment available to operate  train).  Train 536 added a stop at BWI and other  passengers accomodated on Train 440 and 642

4/24/2018

P

4/26/2018

P

413

Mechanical ‐ Equipment

4/30/2018

P

413

Mechanical ‐ Equipment

Multiple Dispatcher/Interference

An Amtrak train struck and killed a track  maintenance worker near Bowie State University  station at 9:00am.  All Penn Line service for the  remainder of the day was severely impacted,  with lengthy delays and numerous train  cancellations. Cancelled due to diesel locomoitve failure.   Passengers accomodated on Trains 511 and 415. Cancelled due to diesel locomoitve failure.   Passengers accomodated on Trains 511 and 415.

MARC Train Service Weekday Station Boardings Comparison Report April 2018 vs. April 2017 Penn Line Perryville Aberdeen Edgewood Martin Airport Penn West Baltimore Halethorpe BWI Odenton Bowie Seabrook New Carrollton Washington, Union Station Totals

North 2018 0 0 2 4 160 0 1 72 161 137 54 593 11,921 13,105

South 2018 160 236 278 364 3,280 836 1,473 2,163 2,398 706 442 464 0 12,800

Total 2018 160 236 280 368 3,440 836 1,474 2,235 2,559 843 496 1,057 11,921 25,905

North 2017 0 0 1 8 95 4 20 70 126 140 49 607 10,962 12,082

South 2017 159 185 224 367 3,463 703 1,252 1,997 2,523 570 367 369 0 12,179

Total 2017 159 185 225 375 3,558 707 1,272 2,067 2,649 710 416 976 10,962 24,261

Camden Line Camden St. Denis Dorsey Jessup Savage Laurel Race Track Laurel Muirkirk Greenbelt College Park Riverdale Washington, Union Station Totals

East 2018 0 0 28 0 23 0 45 31 23 155 15 2,396 2,716

West 2018 398 8 628 1 419 5 650 373 26 24 68 0 2,600

Total 2018 398 8 656 1 442 5 695 404 49 179 83 2,396 5,316

North 2017 0 0 21 0 23 0 52 34 33 130 16 1,937 2,246

South 2017 325 11 511 0 348 3 625 377 15 27 47 0 2,289

Total 2017 325 11 532 0 371 3 677 411 48 157 63 1,937 4,535

Brunswick Line Washington, Union Station Silver Spring Kensington Garrett Park Rockville Washington Grove Gaithersburg Metropolitan Grove Germantown Boyds Barnesville Dickerson Point of Rocks Monocacy Frederick Brunswick Harpers Ferry Duffields Martinsburg, WV Totals

East 2018 11 64 180 58 202 49 484 298 999 24 106 28 417 319 105 528 47 98 79 4,096

West 2018 3,227 534 25 0 295 1 29 9 16 0 0 0 0 0 0 0 0 0 0 4,136

Total 2018 3,238 598 205 58 497 50 513 307 1,015 24 106 28 417 319 105 528 47 98 79 8,232

East 2017 0 21 128 36 186 41 432 230 676 15 82 21 349 134 65 560 68 128 132 3,304

West 2017 2,861 427 23 2 307 3 43 7 14 0 0 0 0 0 0 1 0 0 0 3,688

Total 2017 2,861 448 151 38 493 44 475 237 690 15 82 21 349 134 65 561 68 128 132 6,992

MARC Train Service Penn Line Station Boardings Report Saturday, April 14, 2018 Station Martin Airport Penn West Baltimore Halethorpe BWI Odenton Bowie New Carrollton Washington, Union Station Totals Train Number

North 0 0 0 3 21 10 24 132 3,999 4,189

South 48 2,753 103 265 905 431 48 27 0 4,580

Total 48 2,753 103 268 926 441 72 159 3,999 8,769

Comments

Cherry Blossom Parade Day.  Two extra trains operated in each direction.

MARC Train Service Penn Line Station Boardings Report Sunday, April 15, 2018 Station Martin Airport Penn West Baltimore Halethorpe BWI Odenton Bowie Seabrook New Carrollton Washington, Union Station Totals Train Number

Comments

North 0 0 0 0 8 9 24 0 118 1,375 1,534

South 7 904 47 58 243 78 19 0 35 0 1,391

Total 7 904 47 58 251 87 43 0 153 1,375 2,925

MARC Riders Advisory Council Meeting May 17, 2018

moovel is an urban mobility company, making cities smarter.

Coming July 31st, 2018

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5/17/2018

MARC TRAIN SERVICE OVERVIEW MARC Riders Advisory Council May 17, 2018

MARC 101 202 route-miles of commuter rail services 46 locomotives and 177 commuter rail coaches 42 stations Maryland, West Virginia, & District of Columbia

96 trains per weekday

• 18 Brunswick Line (+ 1 on Friday) • 21 Camden Line • 57 Penn Line

18 Saturday, 12 Sunday (Penn only) 38,000 weekday passengers Weekend ridership varies

1

5/17/2018

2

5/17/2018

MARC 101 Unlike other commuter railroads, MARC is a “virtual railroad” MARC does not own any track, except a small portion of the Frederick Branch  Penn Line: Amtrak  Camden and Brunswick: CSX Transp. Conductors, Engineers, and mechanical staff are not MTA employees  Penn Line: Amtrak  Camden & Brunswick: Bombardier

Andrea Farmer Director Josh Wolf

Contract Compliance Manager

Paul Krysowaty Chief Facilities Officer

Dean Del Peschio Chief Mechanical Officer

Matt Mitchell

Budget and Finance Manager

David Johnson

Chief Transportation Officer

Vacant

Chief Customer Comm. Officer

Katherine Read

Asst. Chief Transportation Officer

3

5/17/2018

Andrea Farmer Director Matt Mitchell

Budget and Finance Manager

Responsible for oversight of MARC budget and administration of financial mangement. Staff: Two MTA employees and two contractors

Andrea Farmer Director Josh Wolf

Contract Compliance Manager

Responsible for implementation of new contracts and ensuring vendor compliance with State procurement procedures. Staff: works with Finance and Budget Manager staff

4

5/17/2018

Andrea Farmer Director

Paul Krysowaty Chief Facilities Officer

Responsible for station and facility maintenance and repair. Also responsible for track maintenance on the Frederick Branch and in all MARC-owned maintenance facilities. Staff: One MTA employee, five contractors. Works in concert with Bombardier Facilities Department and Amtrac of Maryland

Andrea Farmer Director

Dean Del Peschio Chief Mechanical Officer

Responsible for oversight of mechanical services to railcars and locomotives and implementation of overhaul programs and Positive Train Control (PTC) Staff: Five MTA employees (three vacant) and 20 consultants

5

5/17/2018

Andrea Farmer Director

Responsible for oversight of day to day operation of rail service on all three lines, working with contract operators. Also handles equipment movement logistics, service disruptions, schedule changes, and other projects.

David Johnson

Chief Transportation Officer

Katherine Read

Asst. Chief Transportation Officer

Staff: Five MTA employees (two vacant)

Andrea Farmer Director

Responsible for responding to customer complaints, concerns and compliments and questions, and following up as appropriate with contract operators. Also coordinates customer outreach efforts such as Meet the MARC Management.

Vacant

Chief Customer Comm. Officer

Staff: Two MTA employees (two vacant)

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Rich History History of MARC traces to the beginning of railroads in the United States  Camden Station – St. Denis part of the very first railroad in America: 1830. Service extended on a “branch line” to Washington in 1835  Brunswick Line was opened in 1873 as another “branch” off the B&O mainline. Two different companies went bankrupt trying to build it!

Rich History History of MARC traces to the beginning of railroads in the United States  Penn Line was originally the Baltimore & Potomac Rail Road, opened in 1872  Until Union Station opened in 1909, all trains entered Washington in the middle of streets! The predecessor station for the B&O was located one block south of where we are now.

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State Subsidies Begin The State of Maryland began subsidizing commuter rail service provided by the B&O Railroad and Conrail in 1974 and 1976, respectively  Commuter Rail service was administered from MDOT through the State Rail Authority starting in 1974  MARC “brand” created in 1985  Oversight and management transferred to the MTA in 1992.

We’ve Come A Long Way!

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We’ve Come A Long Way!

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Rapid Growth: mid 1980’s to present Once the State began a more direct role in MARC Train service, improvements came quickly  New Equipment purchased to replace 40-60 year old railcars and locomotives  Frequency of service increased  Penn Line reverse-flow service introduced  Parking significantly expanded

Weekend Service • Penn Line began weekend service in December 2013 • Ridership has exceeded expectations • Primarily leisure travel, but some work as well • Cherry Blossoms has been the most popular/heaviest ridership • Introduction of MARC Bike Car • Ability to adjust capacity to demand (3-6 railcars)

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5/17/2018

Explosive Growth – With Challenges MARC has seen ridership explode over the past 20 years. However, investment in capacity – both on the trains and in station facilities – has struggled to keep pace due to limited funding.  Relatively very few new railcars added  Limited parking expansions  New/updated station facilities have not kept pace

That’s Where You Come In! We have to make MARC work – no it isn’t perfect! Your feedback is essential to helping us attract new passengers.  You are our eyes and ears in your daily commute. Report equipment or service quality problems  Listen to your fellow commuters and present us with yours & their ideas to improve service

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5/17/2018

Key Contacts Primary contact: Katherine Read Assistant Chief Transportation Officer [email protected] Andrea Farmer, Director [email protected] David Johnson (“DJ”) Chief Transportation Officer [email protected]

Questions?

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