Remote Staffing

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Cons (Employer). ▷ Security. ▷ Contingency. ▷ Potential for Catastrophic Failure. ▷ Proactive Mitigation (Better Head Hunting) ...

Remote Staffing An Insight into a complex world! By: Jawad Tabrez Advanced Support Analyst A2 Hosting

Introduction u

Background and Education

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Experience u

A princely stipend

u

Barter Trade of Coffee

u

Broken limb

Motivation u

Representation

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Encouragement u

Peers and Company

Recruitment u

Self Sourced

u

Outsourced

Self Sourcing u

You are in charge of Recruitment and Selection

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Hands on Management u

u

Invisible Gains

Difficult but Often Rewarding u

Grow with your Team

Outsourcing u

Purchasing Hours rather than hiring People

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Turn Key

u

Less Control over SOPs

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A+B≠A∪B

u

A+B=A∩B

u

Less Impact

u

Hidden Aspects u

Alignment of Goals

A∪B

A∩B

Regions (and why they matter) u

Native English Speaking u

u

Ice Breakers

Non-Native English Speaking u

Asia (South) u

u

Europe u

u

Introverted

Other

Silent Force

Challenges (Local) u

Higher Churn Rate u

u

More Opportunities

Costs u

Cost of Living, Healthcare

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Exploitation or Giving Opportunity

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Training

u

Time Scheduling

Challenges (Far Remote) u

Language Barrier

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Cultural Barrier u

u

u

Know your Festivals

Limited Scope u

Some jobs require knowledge of the local environment and culture

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Presales, Abuse, Legal

Regulations u

Sanctions

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Finance

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Oversight

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Time Scheduling u

Weekends

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Paying Bills

Work Conditions (Local) u

Often Overlooked

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Health and Hygiene

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u

Working in PJs

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Isolation leading to Depression

Training and Growth

Work Conditions (Far Remote) u

u

Equipment (costs) u

Cost of Quality

u

640x480

Internet and Power (Backups) u

Relocating to a Coffee Shop is not an Option

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Training and Growth

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Scheduling

Work Conditions (Outsourced) u

Freeze Shops?

u

Equipment u

Throwing it out of the Window

u

Disconnect

u

Remotely effecting positive change

Being Effective As Employee u

Register your Presence

u

Distance between home and office

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Be Proactive

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Communicate

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Ask and Ask Some More

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Self Motivation

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u

Train Yourself

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More Rewards

No Gaming or Movies

Being Effective As Manager u

Setting an Example (in Everything)

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Learn Before you Teach

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Things will Break u

Things do not start well

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Be Bitter or Be Brave

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Do not Micro Manage

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Always Alert

u

Out of Sight, Out of Mind u

u

Security u

u

For 6 Months Fixing Hacks or Getting Hacked

Timely Feedback

LMGTFY

Security u

u

Lack of Knowledge u

VPN

u

Two Factor

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Password Policy

u

Pay for licensed AV, Firewall

Seat Swap

Mitigation u

Training and Retraining

u

Background Checks

u

Referrals

Human Resources or.. u

u

Small start ups with little resources. u

Blessing and Curse

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Affordability

Trained HR u

Employee Satisfaction

u

Churn Rate

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Grab, Bite, Chew, Spit Policy at some places

Work Rate What is the Right Number! - Find your balance - Conflicts when Mixing Models - Care for workers vs Lack of Ability

Chats (30 or 150)

Tickets (20 or 200)

Phones (10 or 50)

Continued..

Tools u

Bookmarks Sync

u

Extended Bookmarks

u

RDP Tools

u

Windows Users

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Browser Profiles (Chrome)

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Conferencing Software

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Password Software

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VPN Tools

Pros (Employers) u

Greater Pool

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Less Work u

No Office to Clean, No Bins to Empty

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Savings

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Often Turnkey

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Saved Time

u

Environmental Benefits

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Intangible Benefits u

Bridging Borders

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Creating Memories

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Lasting Change (societal impact)

Pros (For Employee) u

Mobility

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Savings

u

Saved Time

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Tax Benefits

u

Greater International Exposure

Cons (Employer) u

Security

u

Contingency

u

Potential for Catastrophic Failure u

Proactive Mitigation (Better Head Hunting)

Cons (Employee) u

Potential As a Long Term Career

u

Job Security

u

Benefits u

401k

u

Training

u

Sense of Belonging

Feedback (Employees) u

Lack of Communication u

Watercooler

u

Sense of Job Insecurity

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Lack of Timely Appraisals u

u

Years

Lack of Motivation u

Falling victim to Routine

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Silence is not always Representative

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Race, when it becomes an issue. u

Mostly when a client is already Irate.

Feedback (Managers) u

Issues are waiting to be discovered u

Depends on your courage

u

Procrastination

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Needless may not always be needless

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Longstanding Issues, Quick Fixes. 640x480p

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Keeping Expectations Real

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Types of Employees u

Identify the Type

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Desire to Grow

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Desire for Stability

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My own Manager

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Building a Culture

Feedback (CEO) u

Performance Metrics

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Isolate Home Office

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Over-Communicate

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Handling Diversity u

u

Fewer but Clearly defined Rules

No Minimum Size

http://biz.bo/011722

Time for your Questions!

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Dunhill® Staffing Systems. 1459 Stuart Engals Blvd., Suite 300 ○ Mount Pleasant SC 29464 ○ Tel: (843) 375-0031 ○ Fax: (843) 375-0035 www.dunhillstaff.