smart strategies for omnichannel returns

Smart StrategieS For omnichannel returnS

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Smart StrategieS For omnichannel returnS Retail returns policies are critical to consumer satisfaction. In the omnichannel environment, seamlessness and simplicity are paramount. 1

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The UPS Pulse of the Online ShopperTM

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Online RetuRns Made easy UPS Pulse of the Online ShopperTM

Rampant Returns Plague E-Retailers, Wall Street Journal, http://www.wsj.com/articles/SB10001424052702304773104579270260683155216 2 UPS Pulse of the Online ShopperTM, 2015

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Smart StrategieS For omnichannel returnS

UPS Pulse of the Online ShopperTM

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Returns Policies of Online Retailers, 3

UPS Pulse of the

enabling seaMless OMnichannel RetuRns

Online ShopperTM

learn more about how uPs helps optimize omnichannel returns at ups.com/retail.

UPS Pulse of the Online ShopperTM -

to download the UPS Pulse Of The Online Shopper study, go to ups.com/insideretail, and for Rethinking Online Returns, go to ups.com/rethinkreturns.

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Returns Policies of Online Retailers, http://www.researchgate.net/publication/269338278_Return_Shipping_Policies_of_Online_Retailers_ Normative_Assumptions_and_the_Long-Term_Consequences_of_Fee_and_Free_Returns

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