Teleworker Power Positioning September 2015
FOR INTERNAL USE ONLY
TELEWORKER SOLUTIONS What Is It?
Teleworker Solutions offer secure and reliable Internet, WiFi, Managed Security and Business Class Phone for remote employees. Teleworker packages are sold in conjunction with and as a subset of a TWCBC Business Internet or DIA purchase.
Why Businesses Need It
• Reduce overhead and operating costs • Improve employee productivity • Enable better control over connectivity and communications • Offer a secure connection • Enable improved productivity by allowing a business to select from a variety of upload and
download speeds to fit different workers’ needs • Enable improved network integration through optional static IP
Target Customer
• Any business that uses Business Internet or DIA for its office connectivity and leverages
remote workers • Remote workers who must access systems on a company’s network safely and securely • Businesses with multiple remote workers looking to consolidate the management of
teleworker solutions • Businesses with over 1,000 employees • Small- to medium-size businesses with key stakeholders who want to work from home
permanently or occasionally • Professional services companies whose employees cover a widespread territory (e.g., insurance
companies) or companies with a large number of customer service representatives
Value Proposition
Teleworker Solutions allow businesses to reap the benefits of allowing employees to work from home while ensuring those employees remain productive with consistent, secure, business-level connectivity and voice services.
Benefits
• Enable Workforce Productivity: Fast, reliable communication services help employees stay
as productive at home as they are in the office • Protect Your Network with Managed Security: Services including firewall, antivirus,
antispyware and content filtering help keep your network and data secure • Customized Service Options: Multiple bundle options make it easy to find the solution that’s
right for your business needs and include the following available Internet tiers: 10 Mbps x 1 Mbps 15 Mbps x 2 Mbps 25 Mbps x 3 Mbps 50 Mbps x 5 Mbps
Time Warner Cable Business Class — Proprietary and Confidential
FOR INTERNAL USE ONLY Benefits (Continued)
• Enjoy Flexible Billing Options: Choose to consolidate services into a single monthly bill for all
teleworkers OR bill employees individually • Reduce Operational Costs: Grow your workforce without committing to additional office space • Rely on Dedicated Commercial Support: TWCBC provides dedicated 24/7 customer support
to your teleworkers • Enjoy Easy Installation: TWCBC provides all equipment, making Teleworker Solutions a true
plug-and-go service
Features
The following products may be combined in Teleworker bundles: • Business Internet • Managed WiFi (up to 5 users) • Managed Security Services with Secure WiFi (including firewall, content filtering, gateway
antivirus/antispam, intrusion prevention) • Business Class Phone (unlimited local and nationwide calling) • Business Class Voicemail Services
Prospect Qualifying Questions
Has your company considered allowing employees to work from home to reduce overhead costs? How much does it cost you to have an employee on-site who may not physically need to be present in the office? How do you support the connectivity needs of employees who work remotely? What network security concerns do you have about enabling teleworking?
Possible Customer Objections and Responses
TWCBC Teleworker Solutions are too expensive compared with the services my teleworkers already have at home. There are significant differences between residential services and the Teleworker Solutions that will make the investment wise for your business. You can help improve at-home employee productivity with an optional Static IP to connect directly with your network. Ensure any service disruptions are minimized with Business Class repair intervals. Protect your core network and minimize teleworker impact on your IT staff with Managed Security Services. I don’t want to provide WiFi to my teleworkers. TWCBC can turn WiFi services off upon request. My IT person doesn’t think Teleworker Solutions are a good idea. Teleworker Solutions often provide a significant financial benefit to companies, but it is true that with remote access comes increased security risks, which may concern the IT staff. Those risks and the impact on the IT staff can be minimized with the Managed Security option, so that the business can both realize the financial benefits and address concerns of the IT staff.
Time Warner Cable Business Class — Proprietary and Confidential
TELEWORKER SOLUTIONS What Is It?
Teleworker Solutions offer secure and reliable Internet, WiFi, Managed Security and Business Class Phone for remote employees. Teleworker packages are sold in conjunction with and as a subset of a TWCBC Business Internet or DIA purchase.
Why Businesses Need It
• Reduce overhead and operating costs • Improve employee productivity • Enable better control over connectivity and communications • Offer a secure connection • Enable improved productivity by allowing a business to select from a variety of upload and
download speeds to fit different workers’ needs • Enable improved network integration through optional static IP
Target Customer
• Any business that uses Business Internet or DIA for its office connectivity and leverages
remote workers • Remote workers who must access systems on a company’s network safely and securely • Businesses with multiple remote workers looking to consolidate the management of
teleworker solutions • Businesses with over 1,000 employees • Small- to medium-size businesses with key stakeholders who want to work from home
permanently or occasionally • Professional services companies whose employees cover a widespread territory (e.g., insurance
companies) or companies with a large number of customer service representatives
Value Proposition
Teleworker Solutions allow businesses to reap the benefits of allowing employees to work from home while ensuring those employees remain productive with consistent, secure, business-level connectivity and voice services.
Benefits
• Enable Workforce Productivity: Fast, reliable communication services help employees stay
as productive at home as they are in the office • Protect Your Network with Managed Security: Services including firewall, antivirus,
antispyware and content filtering help keep your network and data secure • Customized Service Options: Multiple bundle options make it easy to find the solution that’s
right for your business needs and include the following available Internet tiers: 10 Mbps x 1 Mbps 15 Mbps x 2 Mbps 25 Mbps x 3 Mbps 50 Mbps x 5 Mbps
Time Warner Cable Business Class — Proprietary and Confidential
FOR INTERNAL USE ONLY Benefits (Continued)
• Enjoy Flexible Billing Options: Choose to consolidate services into a single monthly bill for all
teleworkers OR bill employees individually • Reduce Operational Costs: Grow your workforce without committing to additional office space • Rely on Dedicated Commercial Support: TWCBC provides dedicated 24/7 customer support
to your teleworkers • Enjoy Easy Installation: TWCBC provides all equipment, making Teleworker Solutions a true
plug-and-go service
Features
The following products may be combined in Teleworker bundles: • Business Internet • Managed WiFi (up to 5 users) • Managed Security Services with Secure WiFi (including firewall, content filtering, gateway
antivirus/antispam, intrusion prevention) • Business Class Phone (unlimited local and nationwide calling) • Business Class Voicemail Services
Prospect Qualifying Questions
Has your company considered allowing employees to work from home to reduce overhead costs? How much does it cost you to have an employee on-site who may not physically need to be present in the office? How do you support the connectivity needs of employees who work remotely? What network security concerns do you have about enabling teleworking?
Possible Customer Objections and Responses
TWCBC Teleworker Solutions are too expensive compared with the services my teleworkers already have at home. There are significant differences between residential services and the Teleworker Solutions that will make the investment wise for your business. You can help improve at-home employee productivity with an optional Static IP to connect directly with your network. Ensure any service disruptions are minimized with Business Class repair intervals. Protect your core network and minimize teleworker impact on your IT staff with Managed Security Services. I don’t want to provide WiFi to my teleworkers. TWCBC can turn WiFi services off upon request. My IT person doesn’t think Teleworker Solutions are a good idea. Teleworker Solutions often provide a significant financial benefit to companies, but it is true that with remote access comes increased security risks, which may concern the IT staff. Those risks and the impact on the IT staff can be minimized with the Managed Security option, so that the business can both realize the financial benefits and address concerns of the IT staff.
Time Warner Cable Business Class — Proprietary and Confidential
