1 If you are having issues logging into our website or your online ...

If you are having issues logging into our website or your online course, you may need to reset your browser’s settings. In order to do this, please follow the steps outlined in the screen shots below. We have included web browsers for both PC and Mac platforms as indicated on the page numbers below.

PC Users Google Chrome Firefox Internet Explorer

Page 2 Page 3 Page 4-5

Mac Users Google Chrome Firefox Safari

Page 6 Page 7 Page 8

If you need any further assistance please contact [email protected] or call 617-747-2146 ext 3 M-F 9am-5pm ET.

Sincerely, The Berklee Online Customer Service Department

1

Google Chrome for PC Users Click the “Customize and Control” button then select History.

Select Clear browsing data. Check Empty the cache and Delete cookies and other site and plug-in data then click the Clear browsing data button.

2

Firefox for PC Users Click History and then Clear Recent History…

Select Cookies and Cache then click Clear Now.

3

Internet Explorer for PC Users Click the Gear icon and then Internet options.

Click the Delete button within the Browsing history section.

4

Select Temporary Internet files and Cookies and then click the Delete button.

5

Google Chrome for Mac Users Click Chrome in the top menu and then Clear Browsing Data…

Select Clear browsing data. Check Empty the cache and Delete cookies and other site and plug-in data then click the Clear browsing data button.

6

Firefox for Mac Users Click on History in the top menu and then Clear Recent History…

Select Cookies and Cache and then click the Clear Now button.

7

Safari for Mac Users Click Safari in the top menu and then Reset Safari…

Select Remove all website data then click the Reset button.

8