10 Tips for Effective Communication
10 Tips for Effective Communication
Breaking Down Barriers • Master the Small Talk • Have a plan • FORD: (Family, Occupation, Recreation, Dreams) • Explore topics, find common ground, tell stories
• Get Personal • • • •
Let your guard down Don’t go too deep Volunteer what you’re comfortable sharing, look for reciprocation Follow up: what, when, where…?
(C) 2016 People Centric Consulting Group
Communication Considerations • Consider Your Tone • • • • •
Written communication can be tricky Pitfalls – sarcasm, humor, jokes Don’t cross personal boundaries No cursing No off-color jokes or stories
• Consider Your Methods • Depends on the message, who you are communicating with, and the topic, urgency, and length • Types – email, phone, meeting, messaging, office visit, social media • Respond in the way that the communication was initiated (C) 2016 People Centric Consulting Group
Communication Considerations • Consider Your Style • • • •
The Outliner: likes to process and analyze The Empathizer: values feelings and relationships The Go-Getter: action-oriented that deals in measurable terms The Whiteboard User: places high value on ideas and concepts
• Consider Your Writing Skills • Poor grammar and spelling are unprofessional • Double-check your work • Have someone review your work
(C) 2016 People Centric Consulting Group
Advanced Communication Skills • OARS • • • •
Open-ended questions Affirmations Restating Summarizing
• Non-Verbal Skills • Around 90% of all communication is non-verbal • Can comprehend comprehension, trust, and clarity • You are always sending and receiving messages
(C) 2016 People Centric Consulting Group
Advanced Communication Skills • Constructive Criticism • • • •
Stay solution-focused Check your emotions and remain objective Collaborate Deliver bad news in person
• Show Appreciation • Master the ART of appreciation • Appreciate: • Reason: • Thank You
“I appreciate… what you did…” thank you.”
• Get creative and be sincere
(C) 2016 People Centric Consulting Group
Questions? People Centric Consulting Group 429 West Walnut Avenue Springfield, MO 65806 www.peopleccg.com 417.887.6760
(C) 2016 People Centric Consulting Group
Breaking Down Barriers • Master the Small Talk • Have a plan • FORD: (Family, Occupation, Recreation, Dreams) • Explore topics, find common ground, tell stories
• Get Personal • • • •
Let your guard down Don’t go too deep Volunteer what you’re comfortable sharing, look for reciprocation Follow up: what, when, where…?
(C) 2016 People Centric Consulting Group
Communication Considerations • Consider Your Tone • • • • •
Written communication can be tricky Pitfalls – sarcasm, humor, jokes Don’t cross personal boundaries No cursing No off-color jokes or stories
• Consider Your Methods • Depends on the message, who you are communicating with, and the topic, urgency, and length • Types – email, phone, meeting, messaging, office visit, social media • Respond in the way that the communication was initiated (C) 2016 People Centric Consulting Group
Communication Considerations • Consider Your Style • • • •
The Outliner: likes to process and analyze The Empathizer: values feelings and relationships The Go-Getter: action-oriented that deals in measurable terms The Whiteboard User: places high value on ideas and concepts
• Consider Your Writing Skills • Poor grammar and spelling are unprofessional • Double-check your work • Have someone review your work
(C) 2016 People Centric Consulting Group
Advanced Communication Skills • OARS • • • •
Open-ended questions Affirmations Restating Summarizing
• Non-Verbal Skills • Around 90% of all communication is non-verbal • Can comprehend comprehension, trust, and clarity • You are always sending and receiving messages
(C) 2016 People Centric Consulting Group
Advanced Communication Skills • Constructive Criticism • • • •
Stay solution-focused Check your emotions and remain objective Collaborate Deliver bad news in person
• Show Appreciation • Master the ART of appreciation • Appreciate: • Reason: • Thank You
“I appreciate… what you did…” thank you.”
• Get creative and be sincere
(C) 2016 People Centric Consulting Group
Questions? People Centric Consulting Group 429 West Walnut Avenue Springfield, MO 65806 www.peopleccg.com 417.887.6760
(C) 2016 People Centric Consulting Group
