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US 20090259510A1
(19) United States (12) Patent Application Publication (10) Pub. No.: US 2009/0259510 A1 Bagsby (54)
(43) Pub. Date:
OPERATIONAL SUPPORT SYSTEM FOR TELECOMMUNICATION SERVICES
(75) Inventor:
Oct. 15, 2009
Publication Classi?cation
(51)
Int. Cl.
G06Q 10/00 G06Q 30/00
Denis L. Bagsby, Waterloo, IL (US)
(2006.01) (200601)
d dd Correspon ence A ress: AT & T LEGAL DEPARTMENT - Toler
(52)
U.S. Cl. ................................ .. 705/8; 705/26; 705/34
ATTN: PATENT DOCKETING ROOM 2A-207, ONE AT & T WAY BEDMINISTER, NJ 07921 (US)
A system is disclosed that includes a business application service and a business integration service. The business appli cation service receives a customer care service request via a
Assigneez
AT&T INTELLECTUAL
a request for information based on the customer care service
PROPERTY I, LP” Reno’ NV
request to a~busines~s integration service. The business inte
(57)
ABSTRACT
?rst protocol. The business application service also transmits (73)
(US)
grat1on serv1ce rece1ves the request for mformat1on from the
business application service. The business integration service (21)
APP1~ N05
receives requested information via a second protocol from at least one resource of a plurality of distributed telecommuni
12/4891571
cations resources. The business integration service includes a
(22) Filed:
(63)
Jun. 23, 2009
domain object layer to receive the requested information and
Related US Application Data
to transform the received requested information into a data object instance to be read by a resource connector layer. The resource connector layer reads the data object instance and
Continuation of application No. 10/402,361, ?led on Mar. 31, 2003, noW Pat. No. 7,568,020.
transmits the requested information to the business applica tion service.
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602 BAS SYSTEM
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(19) United States (12) Patent Application Publication (10) Pub. No.: US 2009/0259510 A1 Bagsby (54)
(43) Pub. Date:
OPERATIONAL SUPPORT SYSTEM FOR TELECOMMUNICATION SERVICES
(75) Inventor:
Oct. 15, 2009
Publication Classi?cation
(51)
Int. Cl.
G06Q 10/00 G06Q 30/00
Denis L. Bagsby, Waterloo, IL (US)
(2006.01) (200601)
d dd Correspon ence A ress: AT & T LEGAL DEPARTMENT - Toler
(52)
U.S. Cl. ................................ .. 705/8; 705/26; 705/34
ATTN: PATENT DOCKETING ROOM 2A-207, ONE AT & T WAY BEDMINISTER, NJ 07921 (US)
A system is disclosed that includes a business application service and a business integration service. The business appli cation service receives a customer care service request via a
Assigneez
AT&T INTELLECTUAL
a request for information based on the customer care service
PROPERTY I, LP” Reno’ NV
request to a~busines~s integration service. The business inte
(57)
ABSTRACT
?rst protocol. The business application service also transmits (73)
(US)
grat1on serv1ce rece1ves the request for mformat1on from the
business application service. The business integration service (21)
APP1~ N05
receives requested information via a second protocol from at least one resource of a plurality of distributed telecommuni
12/4891571
cations resources. The business integration service includes a
(22) Filed:
(63)
Jun. 23, 2009
domain object layer to receive the requested information and
Related US Application Data
to transform the received requested information into a data object instance to be read by a resource connector layer. The resource connector layer reads the data object instance and
Continuation of application No. 10/402,361, ?led on Mar. 31, 2003, noW Pat. No. 7,568,020.
transmits the requested information to the business applica tion service.
BUSINESS APPLICATION )
102
svc
I1 04
ADAPTER
COMMON INTEGRATION BUS
BUSINESS INTEGRATION SVC
BIS SHARED WORKSPACE ; 110
ADAPTER
APPLICATION
[122
114
108 BUSINESS INTEGRATION SVC
;116
21-1 20 PROCESS STATE
DATA
I112
)- 11 8 RULES
|—I—I 21-1 28 ADAPTER
124K
)-12 6
APPLICATION
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602 BAS SYSTEM
INFRA SYSTEM SERVICES
J- 608
INTERFACE SERVICES LAYER 610 BUSINESS LOGIC LAYER 612
DOMAIN OBJECT LAYER m RESOURCE CONNECTOR LAYER w
BIS APPLICATION
RESOURCE SYSTEM
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