2-1-1 Regions and Call Center Contacts & Services
2-1-1 Regions and Call Center Contacts & Services updated 1/12 (alphabetical order)
____________________________________________________________________________________ Finger Lakes Region 2-1-1 Finger Lakes Region 422 South Clinton Avenue Rochester, NY 14620 211 - Call 2-1-1 from service area (585) 275-5151 - Alternative Number Lifeline (800) 310-1160 - Alternative Number Lifeline (877) 356-9211 - Alternative Number (877-FLNY-211) (585) 275-2700 - TTY www.211fingerlakes.org HOURS: 24 hr/7 days PARENT AGENCY: ABVI-Goodwill Contact: Carol Borsa; [email protected]; (585) 697-5755 DESCRIPTION: 2-1-1 information, referral and crisis service for the following counties: Cayuga, Livingston, Monroe, Ontario, Seneca, and Wayne. Provides after-hours services for other counties in the 2-1-1 Finger Lakes Region. Partner Site to Finger Lakes 2-1-1 HELPLINE 6666 County Road 11 Bath, NY 14810 211 - Call 2-1-1 from service area (800) 346-2211 - Alternative Number www.211helpline.org email: [email protected] HOURS: 24 hr/7 days PARENT AGENCY: Institute for Human Services Contact: Carol W. Wood; [email protected]; (607) 776-9467 x219 DESCRIPTION: 2-1-1 information and referral service for the following counties in New York: Allegany, Chemung, Schuyler, Steuben, and Yates.
Partner Site to Finger Lakes 2-1-1 TOMPKINS 100 West Seneca St. Ithaca, NY 14850 211 - Call 2-1-1 from service area (607) 272-9331 - Alternative Number (877) 211-8667 - Alternative Number 877-211-TOMP www.211tompkins.org HOURS: 24 hr/7 days PARENT AGENCY: Human Services Coalition of Tompkins County Contact: Mr. Edward Swayze, [email protected]; 607-273-3010 x226 DESCRIPTION: 2-1-1 information and referral service for Tompkins County.
1
___________________________________________________________________________________ Hudson Valley Region 2-1-1 HUDSON VALLEY (NEW YORK) 336 Central Park Ave. White Plains, NY 10606 (800) 899-1479 - Alternative Number (914) 993-3700 - Alternative Number www.Hudson211.org HOURS: M-Sun: 8 a.m. - 8 p.m. PARENT AGENCY: United Way of Westchester and Putnam Contact: Naomi L. Adler; [email protected]; (914) 997-6700 x716 DESCRIPTION: 2-1-1 information and referral for the following counties: Hudson Valley - Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester; Adirondack Region – Clinton, Essex and Franklin; Northeastern-Capital Region - Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and Washington; Long Island - Nassau and Suffulk. Adirondack Region served by Hudson Valley United Way of the Adirondack Region, Inc. 45 Tom Miller Rd. Plattsburgh, NY 12901 211 - Call 2-1-1 from service area (888) 774-0289 - Alternative Number HOURS: M-Sun: 8 a.m. - 8 p.m. www.Hudson211.org Contact: John Bernardi; [email protected]; (518) 563-0028 Northeast-Capital Region served by Hudson Valley United Way of the Greater Capital Region P.O. Box 13865 Albany, NY 12212-3865 HOURS: M-Sun: 8 a.m. - 8 p.m. www.211neny.org Contact: Brian Hassett; [email protected]; (518) 456-2200 Long Island served by Hudson Valley United Way of Long Island 819 Grand Blvd. United Way of Long Island Deer Park, NY 11729 211 - Call 2-1-1 from service area (888) 774-7633 - Alternative Number HOURS: M-Sun: 1 p.m. – 5 p.m. www.211longisland.org HOURS: Service discontinued due to lack of funding; refer to website for services Contact: Theresa Regnante; [email protected]; (631) 940-3701 or Elizabeth Eberhardt; [email protected]; (631)940-3712
2
___________________________________________________________________________________ New York City Region 2-1-1 AT 311 NYC 59 Maiden Lane 14 Floor New York, NY 10038 211 - Call 2-1-1 from service area (212) 639-9675 - Alternative Number (212) NEW YORK (212) 504-4115 - TTY www.nyc.gov/311 HOURS: 24 hr/7 days PARENT AGENCY: NYC Department of Information Technology and Telecommunications Contact: Louisa Chafee; [email protected]; (212) 788-8976 DESCRIPTION: 2-1-1 services are available in the New York City Region, which includes Bronx, Kings (Brooklyn), New York (Manhattan), Queens, and Richmond (Staten Island) counties. ___________________________________________________________________________________ Susquehanna River Region 2-1-1 SUSQUEHANNA RIVER REGION 101 S. Jensen Rd. Vestal, NY 13850 2-1-1 – Call from service area (800) 901-2180 – Alternative Number (800) 227-5353 – Alternative Number www.firstcallforhelp.info [email protected] HOURS: M-Fri.: 8:30 a.m. – 4:00 p.m. PARENT AGENCY: United Way of Broome County Contact: Candace Gregory; [email protected]; (607) 240-2018 DESCRIPTION: 2-1-1 Information 7 Referral for the following counties: Broome and Tioga; First Call For Help I&R in Chenango County – maintains information for Delaware & Otsego Counties. ___________________________________________________________________________________ Western (Buffalo) Region 2-1-1 WESTERN NEW YORK 45 Elm St Public Safety Campus Buffalo, NY 14203 211 - Call 2-1-1 from service area (888) 696-9211 - Alternative Number (716) 842-3178 - TTY www.211WNY.org HOURS: M-Sun: 8 a.m. to 8 p.m. Contact: Hope Santonocito; [email protected]; (716) 842-2630 DESCRIPTION: 2-1-1 information and referral service for the following counties: Cattaraugus, Chautauqua, Erie, Niagara, and Wyoming.
3
____________________________________________________________________________________ Finger Lakes Region 2-1-1 Finger Lakes Region 422 South Clinton Avenue Rochester, NY 14620 211 - Call 2-1-1 from service area (585) 275-5151 - Alternative Number Lifeline (800) 310-1160 - Alternative Number Lifeline (877) 356-9211 - Alternative Number (877-FLNY-211) (585) 275-2700 - TTY www.211fingerlakes.org HOURS: 24 hr/7 days PARENT AGENCY: ABVI-Goodwill Contact: Carol Borsa; [email protected]; (585) 697-5755 DESCRIPTION: 2-1-1 information, referral and crisis service for the following counties: Cayuga, Livingston, Monroe, Ontario, Seneca, and Wayne. Provides after-hours services for other counties in the 2-1-1 Finger Lakes Region. Partner Site to Finger Lakes 2-1-1 HELPLINE 6666 County Road 11 Bath, NY 14810 211 - Call 2-1-1 from service area (800) 346-2211 - Alternative Number www.211helpline.org email: [email protected] HOURS: 24 hr/7 days PARENT AGENCY: Institute for Human Services Contact: Carol W. Wood; [email protected]; (607) 776-9467 x219 DESCRIPTION: 2-1-1 information and referral service for the following counties in New York: Allegany, Chemung, Schuyler, Steuben, and Yates.
Partner Site to Finger Lakes 2-1-1 TOMPKINS 100 West Seneca St. Ithaca, NY 14850 211 - Call 2-1-1 from service area (607) 272-9331 - Alternative Number (877) 211-8667 - Alternative Number 877-211-TOMP www.211tompkins.org HOURS: 24 hr/7 days PARENT AGENCY: Human Services Coalition of Tompkins County Contact: Mr. Edward Swayze, [email protected]; 607-273-3010 x226 DESCRIPTION: 2-1-1 information and referral service for Tompkins County.
1
___________________________________________________________________________________ Hudson Valley Region 2-1-1 HUDSON VALLEY (NEW YORK) 336 Central Park Ave. White Plains, NY 10606 (800) 899-1479 - Alternative Number (914) 993-3700 - Alternative Number www.Hudson211.org HOURS: M-Sun: 8 a.m. - 8 p.m. PARENT AGENCY: United Way of Westchester and Putnam Contact: Naomi L. Adler; [email protected]; (914) 997-6700 x716 DESCRIPTION: 2-1-1 information and referral for the following counties: Hudson Valley - Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester; Adirondack Region – Clinton, Essex and Franklin; Northeastern-Capital Region - Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and Washington; Long Island - Nassau and Suffulk. Adirondack Region served by Hudson Valley United Way of the Adirondack Region, Inc. 45 Tom Miller Rd. Plattsburgh, NY 12901 211 - Call 2-1-1 from service area (888) 774-0289 - Alternative Number HOURS: M-Sun: 8 a.m. - 8 p.m. www.Hudson211.org Contact: John Bernardi; [email protected]; (518) 563-0028 Northeast-Capital Region served by Hudson Valley United Way of the Greater Capital Region P.O. Box 13865 Albany, NY 12212-3865 HOURS: M-Sun: 8 a.m. - 8 p.m. www.211neny.org Contact: Brian Hassett; [email protected]; (518) 456-2200 Long Island served by Hudson Valley United Way of Long Island 819 Grand Blvd. United Way of Long Island Deer Park, NY 11729 211 - Call 2-1-1 from service area (888) 774-7633 - Alternative Number HOURS: M-Sun: 1 p.m. – 5 p.m. www.211longisland.org HOURS: Service discontinued due to lack of funding; refer to website for services Contact: Theresa Regnante; [email protected]; (631) 940-3701 or Elizabeth Eberhardt; [email protected]; (631)940-3712
2
___________________________________________________________________________________ New York City Region 2-1-1 AT 311 NYC 59 Maiden Lane 14 Floor New York, NY 10038 211 - Call 2-1-1 from service area (212) 639-9675 - Alternative Number (212) NEW YORK (212) 504-4115 - TTY www.nyc.gov/311 HOURS: 24 hr/7 days PARENT AGENCY: NYC Department of Information Technology and Telecommunications Contact: Louisa Chafee; [email protected]; (212) 788-8976 DESCRIPTION: 2-1-1 services are available in the New York City Region, which includes Bronx, Kings (Brooklyn), New York (Manhattan), Queens, and Richmond (Staten Island) counties. ___________________________________________________________________________________ Susquehanna River Region 2-1-1 SUSQUEHANNA RIVER REGION 101 S. Jensen Rd. Vestal, NY 13850 2-1-1 – Call from service area (800) 901-2180 – Alternative Number (800) 227-5353 – Alternative Number www.firstcallforhelp.info [email protected] HOURS: M-Fri.: 8:30 a.m. – 4:00 p.m. PARENT AGENCY: United Way of Broome County Contact: Candace Gregory; [email protected]; (607) 240-2018 DESCRIPTION: 2-1-1 Information 7 Referral for the following counties: Broome and Tioga; First Call For Help I&R in Chenango County – maintains information for Delaware & Otsego Counties. ___________________________________________________________________________________ Western (Buffalo) Region 2-1-1 WESTERN NEW YORK 45 Elm St Public Safety Campus Buffalo, NY 14203 211 - Call 2-1-1 from service area (888) 696-9211 - Alternative Number (716) 842-3178 - TTY www.211WNY.org HOURS: M-Sun: 8 a.m. to 8 p.m. Contact: Hope Santonocito; [email protected]; (716) 842-2630 DESCRIPTION: 2-1-1 information and referral service for the following counties: Cattaraugus, Chautauqua, Erie, Niagara, and Wyoming.
3
