2015 ASPCA®. All Rights Reserved.
© 2015 ASPCA®. All Rights Reserved.
Raise Your Hand… 1) Animal Control Officer 2) Shelter Staff 3) Volunteer
4) Rescue Organization 5) Vet Partner
2 © 2015 ASPCA®. All Rights Reserved.
Examples of Retention Program Models
Miguel A. Torres, Safety Net Manager [email protected] Downey Animal Care Center Baldwin Park Animal Care Center
© 2015 ASPCA®. All Rights Reserved.
Why are we doing this? Why is it important?
4 © 2015 ASPCA®. All Rights Reserved.
ASPCA Safety Net Team
Keeping people and pets together!
5 © 2015 ASPCA®. All Rights Reserved.
We Prepped Before Enacting Our Program •Where we are located
•Understanding our population •What we are doing
6 © 2015 ASPCA®. All Rights Reserved.
Our Locations Downey Animal Care Center
7 © 2015 ASPCA®. All Rights Reserved.
Baldwin Park Animal Care Center
Our Service Area Population
• 68% is Hispanic/Latino • Average Monthly Income: $1673 • 40% of clients receive public assistance
8 © 2015 ASPCA®. All Rights Reserved.
Additional Demographics
Education High School diploma or more
28%
Less than high school
18%
Missing data
54%
Employment Employed at least some of the time
42%
Student/retired/unemployed
42%
9 © 2015 ASPCA®. All Rights Reserved.
Housing: Owners and Renters
30% Owners
10 © 2015 ASPCA®. All Rights Reserved.
50% Renters
What are reasons why people surrender?
© 2015 ASPCA®. All Rights Reserved.
What we are doing
© 2015 ASPCA®. All Rights Reserved.
Safety Net Program
http://lacountyannualreport.com/our-stories/a-second-chance-for-pets/
13 © 2015 ASPCA®. All Rights Reserved.
The Evolution of the Safety Net Program •Intended to be a Surrender Intervention program •Quickly found there was a greater need not being met in the community •By adjusting our approach, to be more retention focused, we were able to continue our efforts of keeping people and pets together. By providing assistance we are able to ensure the pet stays at home, with their loved ones, rather than surrendered to the shelter because of lack of access to resources. 14 © 2015 ASPCA®. All Rights Reserved.
What makes it hard for people to care for their pet?
© 2015 ASPCA®. All Rights Reserved.
Our Services Spay/Neuter Mobile Clinics Services include: • Spay/Neuter • Microchip • Vaccines • Flea Medication • Nail Clipping
4 days a week at each shelter
16 © 2015 ASPCA®. All Rights Reserved.
Our Services PPC- Primary Pet Care Mobile Clinics •Services include: •Exam •Vaccines •Microchip •URI/Kennel cough treatment •Ear Infections •Skin conditions •Humane Euthanasia 2 days a week near the shelter
17 © 2015 ASPCA®. All Rights Reserved.
Supply Support
18 © 2015 ASPCA®. All Rights Reserved.
Fence Repair/ Kennel Assistance/Dog Houses OTC’s: Order-to-Comply
19 © 2015 ASPCA®. All Rights Reserved.
Licensing Compliance: • Spay/Neuter • Microchip • Current Rabies Vaccine • Pet License
20 © 2015 ASPCA®. All Rights Reserved.
Return-to-Owner Fees
21 © 2015 ASPCA®. All Rights Reserved.
Do you currently have a Return-to-Owner program? How affordable are the fees for people in your community?
© 2015 ASPCA®. All Rights Reserved.
Services Requested
23 © 2015 ASPCA®. All Rights Reserved.
Moving Our Work Forward: Establishing Relationships with Care Center Staff!
Collaborating benefits animals, the community, and the shelter 24 © 2015 ASPCA®. All Rights Reserved.
Officer Collaboration • Officer Recognition Program • Shelter Staff Referral to ASPCA • County Call Center
25 © 2015 ASPCA®. All Rights Reserved.
Referrals: Where we are today Number of ACO Referrals in:
26 © 2015 ASPCA®. All Rights Reserved.
Total
2014
339
2015
577
2016
2,060
2017 YTD (May)
760
Do you have an officer recognition program?
27 © 2015 ASPCA®. All Rights Reserved.
Partnering with Local Veterinarians!
28 © 2015 ASPCA®. All Rights Reserved.
Collaborating with Animal Welfare Groups!
29 © 2015 ASPCA®. All Rights Reserved.
Partnerships Create Sustainability
ASPCA
Local Vets/ Animal Welfare Groups
Animal Control/ Shelter Staff
Community Members
We are all agents of social change! 30 © 2015 ASPCA®. All Rights Reserved.
Partnering Up and Empowering the Community
31 © 2015 ASPCA®. All Rights Reserved.
What services do you think would be most helpful for your community? S/N
Fencing
Pet Deposits
Licensing/ Redemption Fees
Medical Care
Humane Euthanasia
Referrals
Transportation
Pet Supplies
32 © 2015 ASPCA®. All Rights Reserved.
Counseling
Rescue Placement
Key Takeaways There is a need Partnerships are important It all starts with YOU!
33 © 2015 ASPCA®. All Rights Reserved.
Questions?
Thank you! 34 © 2015 ASPCA®. All Rights Reserved.
Raise Your Hand… 1) Animal Control Officer 2) Shelter Staff 3) Volunteer
4) Rescue Organization 5) Vet Partner
2 © 2015 ASPCA®. All Rights Reserved.
Examples of Retention Program Models
Miguel A. Torres, Safety Net Manager [email protected] Downey Animal Care Center Baldwin Park Animal Care Center
© 2015 ASPCA®. All Rights Reserved.
Why are we doing this? Why is it important?
4 © 2015 ASPCA®. All Rights Reserved.
ASPCA Safety Net Team
Keeping people and pets together!
5 © 2015 ASPCA®. All Rights Reserved.
We Prepped Before Enacting Our Program •Where we are located
•Understanding our population •What we are doing
6 © 2015 ASPCA®. All Rights Reserved.
Our Locations Downey Animal Care Center
7 © 2015 ASPCA®. All Rights Reserved.
Baldwin Park Animal Care Center
Our Service Area Population
• 68% is Hispanic/Latino • Average Monthly Income: $1673 • 40% of clients receive public assistance
8 © 2015 ASPCA®. All Rights Reserved.
Additional Demographics
Education High School diploma or more
28%
Less than high school
18%
Missing data
54%
Employment Employed at least some of the time
42%
Student/retired/unemployed
42%
9 © 2015 ASPCA®. All Rights Reserved.
Housing: Owners and Renters
30% Owners
10 © 2015 ASPCA®. All Rights Reserved.
50% Renters
What are reasons why people surrender?
© 2015 ASPCA®. All Rights Reserved.
What we are doing
© 2015 ASPCA®. All Rights Reserved.
Safety Net Program
http://lacountyannualreport.com/our-stories/a-second-chance-for-pets/
13 © 2015 ASPCA®. All Rights Reserved.
The Evolution of the Safety Net Program •Intended to be a Surrender Intervention program •Quickly found there was a greater need not being met in the community •By adjusting our approach, to be more retention focused, we were able to continue our efforts of keeping people and pets together. By providing assistance we are able to ensure the pet stays at home, with their loved ones, rather than surrendered to the shelter because of lack of access to resources. 14 © 2015 ASPCA®. All Rights Reserved.
What makes it hard for people to care for their pet?
© 2015 ASPCA®. All Rights Reserved.
Our Services Spay/Neuter Mobile Clinics Services include: • Spay/Neuter • Microchip • Vaccines • Flea Medication • Nail Clipping
4 days a week at each shelter
16 © 2015 ASPCA®. All Rights Reserved.
Our Services PPC- Primary Pet Care Mobile Clinics •Services include: •Exam •Vaccines •Microchip •URI/Kennel cough treatment •Ear Infections •Skin conditions •Humane Euthanasia 2 days a week near the shelter
17 © 2015 ASPCA®. All Rights Reserved.
Supply Support
18 © 2015 ASPCA®. All Rights Reserved.
Fence Repair/ Kennel Assistance/Dog Houses OTC’s: Order-to-Comply
19 © 2015 ASPCA®. All Rights Reserved.
Licensing Compliance: • Spay/Neuter • Microchip • Current Rabies Vaccine • Pet License
20 © 2015 ASPCA®. All Rights Reserved.
Return-to-Owner Fees
21 © 2015 ASPCA®. All Rights Reserved.
Do you currently have a Return-to-Owner program? How affordable are the fees for people in your community?
© 2015 ASPCA®. All Rights Reserved.
Services Requested
23 © 2015 ASPCA®. All Rights Reserved.
Moving Our Work Forward: Establishing Relationships with Care Center Staff!
Collaborating benefits animals, the community, and the shelter 24 © 2015 ASPCA®. All Rights Reserved.
Officer Collaboration • Officer Recognition Program • Shelter Staff Referral to ASPCA • County Call Center
25 © 2015 ASPCA®. All Rights Reserved.
Referrals: Where we are today Number of ACO Referrals in:
26 © 2015 ASPCA®. All Rights Reserved.
Total
2014
339
2015
577
2016
2,060
2017 YTD (May)
760
Do you have an officer recognition program?
27 © 2015 ASPCA®. All Rights Reserved.
Partnering with Local Veterinarians!
28 © 2015 ASPCA®. All Rights Reserved.
Collaborating with Animal Welfare Groups!
29 © 2015 ASPCA®. All Rights Reserved.
Partnerships Create Sustainability
ASPCA
Local Vets/ Animal Welfare Groups
Animal Control/ Shelter Staff
Community Members
We are all agents of social change! 30 © 2015 ASPCA®. All Rights Reserved.
Partnering Up and Empowering the Community
31 © 2015 ASPCA®. All Rights Reserved.
What services do you think would be most helpful for your community? S/N
Fencing
Pet Deposits
Licensing/ Redemption Fees
Medical Care
Humane Euthanasia
Referrals
Transportation
Pet Supplies
32 © 2015 ASPCA®. All Rights Reserved.
Counseling
Rescue Placement
Key Takeaways There is a need Partnerships are important It all starts with YOU!
33 © 2015 ASPCA®. All Rights Reserved.
Questions?
Thank you! 34 © 2015 ASPCA®. All Rights Reserved.
