2018 Ridership & Benchmarking & Updates
2018 Ridership & Benchmarking & Updates
April 18, 2018 Pinellas Suncoast Transit Authority (PSTA) St. Petersburg, Florida
PSTA Runs on Data
Highlights from 2017 American Benchmarking Report
How ABBG Works Benchmarking is a Systematic process of Continuous measuring, comparing, and understanding performance.
Administered by Imperial College of London $20K Annual Cost + Rotating Host (Providence, RI) PSTA & Other Members Agree on Definitions & Share Best Practices Imperial College Develops Annual Report & Meeting Presentations
American Bus Benchmarking Group: 22 Members Across the US in Various Urban and Suburban Environments Spokane Transit (Spokane) C-TRAN (Vancouver) Lane Transit (Eugene) San Joaquin RTD (Stockton)
UTA (Salt Lake City)
Omnitrans (San Bernardino) Foothill Transit (San Gabriel Valley, LA County)
RTS (Rochester) NFTA (Buffalo) GCRTA RIPTA (Chicago) RTA (Cleveland) (Rhode Island) (Dayton)
MCTS DART (Milwaukee) (Des Moines) Pace
Trinity Metro (Fort Worth) Capital Metro (Austin)
MTA (Flint)
HRT (Hampton Roads)
MTA (Nashville)
JTA (Jacksonville)
PSTA (St. Petersburg)
Context: PSTA does not serve a commuter/CBD market.
CONFIDENTIAL
4
Bus Service Context: Intensity of Road Use a Measure of Network Design and Frequency
CONFIDENTIAL
5
Board Member Inquiries & Budget Comparisons
CONFIDENTIAL
6
Context – Composition of Employees: Distribution of Employee Hours by Area Agency Employee Composition by Staff Hour Category (Bus‐Related, 2016) Under Development 100%
80%
60%
40%
20% In progress
0%
As Bf Cg CL DM Dy Eu Fl FW HR LX* Na Rc RI SB SJ SP ST UT Vc Number of Drivers
Number of Vehicle Maintainers
Number of Vehicle Maintenance Support Staff
Number of Admin/Other Staff
* 2015 data
CONFIDENTIAL
7
Internal Processes P3a: Staff Productivity – Total Vehicle Miles per Total Paid Hours Better Worse
8
Context – Fleet Fuel Types: Primarily Diesel with Two CNG Operators Vehicle Fuel Types ‐ 2016
100%
80%
60%
40%
20%
0%
As Bf Cg CL DM Dy Eu Fl FW HR LX* Na Rc RI SB SJ SP ST UT Vc Diesel
Diesel Hybrid
CNG
Electric
Gasoline
*2015 Data
CONFIDENTIAL
9
Budget Initiatives – Where do we need to invest?
CONFIDENTIAL
10
Growth & Learning G4: Staff Training Levels (All Staff)
CONFIDENTIAL
11
Bus Service Context: Shelters and Benches at Bus Stops 70%
Proportion of Bus Stops with Benches or Shelters (2016 or Latest Available) Number of bus stops with benches
Number of bus stops with shelters
60% 50% 40% 30% 20% 10% 0%
NA
As LX* SB SP Cg Eu Dy FW SJ CL ST UT Rc RI Na Fl Bf Vc HR DM
* 2015 data
CONFIDENTIAL
12
Performance Improvement
CONFIDENTIAL
13
Customer C2: On‐Time Performance (2016 Ranked Performance) Blue = Electronic, Full Data (AVL) Red = Manual (Supervisor Checks) Light Blue = Different than Definition
CONFIDENTIAL
14
Safety S1: Collisions by Type (2016 Ranked Performance) ABBG Average is One Collision About Every 25,000 Miles 6.0 5.5 5.0 4.5
Vehicle Collisions per 100,000 Total Vehicle Miles (2016) Preventable Unpreventable On‐Property Average (Total Collisions)
4.0 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0.0
Fl Eu SB SJ Vc UT DM FW HR LX* Dy ST As SP Cg RI** CL Na Bf Rc ** Based on 2013 breakdown, * 2015 Data CONFIDENTIAL
15
Safety S1a: Vehicle Collisions per Total Vehicle Miles
CONFIDENTIAL
16
Safety S4a: Number of Passenger Injuries per Boarding
In progress
CONFIDENTIAL
17
Financial
CONFIDENTIAL
18
Context – ABBG Base Fares: Variation Linked to Overall Policy (Transfers/Day Passes) $2.75
Current Base Fares (as of August 2017) Local Base Fare (Bus Only)
$2.50 Local Base Fare (Same as Rail Fare)
$2.25 $2.00
ABBG Average Base Fare
$1.75 $1.50 $1.25 $1.00 $0.75 $0.50 $0.25
XFR XFR Free Free
XFR 10c
XFR XFR XFR XFR XFR XFR 25c Free 25c Free $1 Free
XFR Free
$0.00
Rc As SJ Na ST SB HR Fl Eu Dy DM Cg Vc RI LX FW Bf SP UT CL CONFIDENTIAL
19
Nominal Fares Do Not Always Reflect Fare Yield and Vary by Source $1.60 $1.40 $1.20
F9a: Fare and Fare Compensation Revenue per Boarding (2015) Total Fare Revenue (Not broken down) Fare Compensation Revenue Fare Revenue (External) Fare Revenue (Passengers)
$1.00 $0.80 $0.60 $0.40 $0.20 $0.00
FW As Eu ST Dy LX HR SJ SB DM UT CL SP RI Na Fl Vc Cg Bf Rc CONFIDENTIAL
20
Nominal Fares Do Not Always Reflect Fare Yield and Vary by Source $1.60 $1.40 $1.20
F9a: Fare and Fare Compensation Revenue per Boarding (2016) Total Fare Revenue (Not broken down) Fare Compensation Revenue Fare Revenue (External) Fare Revenue (Passengers)
$1.00 $0.80 $0.60 $0.40 $0.20 $0.00
FW As Eu ST Dy LX* SJ DM SB UT RI Fl Na HR CL SP Cg Vc Bf Rc CONFIDENTIAL
* 2015 Data 21
Capital Expenditure per Passenger Boarding – Transit Centers and BRT Routes Predominate $5.00
Average Annual Capital Expenditure per Passenger Boarding (5‐Year Average Using 2012‐2016 Data)
$4.50 $4.00 $3.50 $3.00 $2.50 $2.00 $1.50 $1.00 $0.50 $0.00
SJ SB Vc Eu DM Rc FW Cg CL Dy UT HR** ST LX* As Bf SP RI *2012‐2015, **2013‐2016 Data CONFIDENTIAL
22
Financial F1a: PSTA Saves Community Million$$$ Total Cost per Vehicle Mile, Using 5‐Year Average Investment F1a: Total Cost per Actual Total Vehicle Mile (2016 Prices) Calculated With 5‐Year Average Investment Cost Using Available Data $20 $18 $16 $14 $12 $10 $8 $6 $4 $2 $0
Eu Rc
SJ
CL SB Bf Vc FW As
RI DM ST Dy HR** Cg UT LX* SP * 2015 Data, ** 3‐Year Average Investment Cost, Fl & Na n/a CONFIDENTIAL 23
Financial F1a: PSTA Saves Community Million$$$ Total Cost per Vehicle Hour, Using 5‐Year Average Investment $275
F1b: Total Cost per Actual Total Vehicle Hour (2016 Prices) 5‐Year Average Investment Cost Using Available Data
$250 $225 $200 $175 $150 $125 $100 $75 $50 $25 $0
Eu SJ
Rc Vc CL SB RI
Bf Dy ST FW DM Cg As UT HR**LX* SP * 2015 Data, ** 4‐Year Average Investment Cost, Fl & Na n/a CONFIDENTIAL 24
PSTA Costs Held in Line Total Operating Cost per Total Vehicle Hour
CONFIDENTIAL
25
Financial FA: Total Operating Cost Breakdown by Category Driver Costs Largest – Average of 40% of Total Operating Costs 100%
FA: Total Operating Cost Breakdown by Category (2016)
90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
As Bf Cg CL DM Dy Eu Fl FW HR LX Na Rc RI SB SJ SP ST UT Vc Total Driver Cost Total Service Management and Support Cost Total Administration Cost
Total Fuel Cost Total Maintenance Cost CONFIDENTIAL
26
Financial F5b: Administration Cost per Total Vehicle Hour
CONFIDENTIAL
27
Financial KPI Summary 2016: Nine Cost Measures Compared, Ranked by Cost Efficiency Decreasing cost efficiency
Cost Effectiveness
Cost Efficiency
Cost KPI
A
SP
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
Driver Cost per Hour Fuel Cost per Mile Service M&S Cost / Hour Maintenance Cost / Mile Admin Cost per Hour Total Op Cost per Rev Mile Total Op Cost / Rev Hour Total Op Cost per Boarding Total Op Cost per Pax Mile
High (below average costs)
Medium (average costs)
Low (above average costs)
Context – Operating Revenue Sources: Operational Subsidy by Level of Government Split of Government Operating Revenue Support ‐ 2016 100%
80%
60%
40%
20%
0%
As Bf Cg CL DM Dy Eu Fl FW HR LX* Na Rc RI SB SJ SP ST UT Vc Other Operating Revenue Support ‐ Local Government Other Operating Revenue Support ‐ Federal Government
Other Operating Revenue Support ‐ State Government * 2015 Data CONFIDENTIAL
29
2015 St. Petersburg PSTA Draft Performance Dashboard – Absolute Rank Compared to All ABBG Members KPIs
Worst 25% Performer
Median
75%
Company Best Performer Position
Total Count
Diesel Fuel Effectiveness (per passenger mile)
16
17
Diesel Fuel Effectiveness (per capacity mile)
16
17
Fare Revenue (per passenger mile)
15
19
13
18
Passenger Injuries (per boarding)
13
18
Vehicle Collisions (per vehicle mile)
13
19
Seat Utilization
13
20
On‐Time Performance (All Members)
12
20
Network Efficiency (Miles)
10
20
Maintenance Training
7
15
Capacity Utilization
8
20
Peak Fleet Utilization (5‐year average)
7
20
Labor Productivity (Hours)
6
17
Cost Effectiveness (per passenger mile)
3
19
Cost Efficiency (per vehicle hour)
2
19
Driver Training
Improve 17 to 18
0
25
50
75
100 CONFIDENTIAL
30
April 18, 2018 Pinellas Suncoast Transit Authority (PSTA) St. Petersburg, Florida
PSTA Runs on Data
Highlights from 2017 American Benchmarking Report
How ABBG Works Benchmarking is a Systematic process of Continuous measuring, comparing, and understanding performance.
Administered by Imperial College of London $20K Annual Cost + Rotating Host (Providence, RI) PSTA & Other Members Agree on Definitions & Share Best Practices Imperial College Develops Annual Report & Meeting Presentations
American Bus Benchmarking Group: 22 Members Across the US in Various Urban and Suburban Environments Spokane Transit (Spokane) C-TRAN (Vancouver) Lane Transit (Eugene) San Joaquin RTD (Stockton)
UTA (Salt Lake City)
Omnitrans (San Bernardino) Foothill Transit (San Gabriel Valley, LA County)
RTS (Rochester) NFTA (Buffalo) GCRTA RIPTA (Chicago) RTA (Cleveland) (Rhode Island) (Dayton)
MCTS DART (Milwaukee) (Des Moines) Pace
Trinity Metro (Fort Worth) Capital Metro (Austin)
MTA (Flint)
HRT (Hampton Roads)
MTA (Nashville)
JTA (Jacksonville)
PSTA (St. Petersburg)
Context: PSTA does not serve a commuter/CBD market.
CONFIDENTIAL
4
Bus Service Context: Intensity of Road Use a Measure of Network Design and Frequency
CONFIDENTIAL
5
Board Member Inquiries & Budget Comparisons
CONFIDENTIAL
6
Context – Composition of Employees: Distribution of Employee Hours by Area Agency Employee Composition by Staff Hour Category (Bus‐Related, 2016) Under Development 100%
80%
60%
40%
20% In progress
0%
As Bf Cg CL DM Dy Eu Fl FW HR LX* Na Rc RI SB SJ SP ST UT Vc Number of Drivers
Number of Vehicle Maintainers
Number of Vehicle Maintenance Support Staff
Number of Admin/Other Staff
* 2015 data
CONFIDENTIAL
7
Internal Processes P3a: Staff Productivity – Total Vehicle Miles per Total Paid Hours Better Worse
8
Context – Fleet Fuel Types: Primarily Diesel with Two CNG Operators Vehicle Fuel Types ‐ 2016
100%
80%
60%
40%
20%
0%
As Bf Cg CL DM Dy Eu Fl FW HR LX* Na Rc RI SB SJ SP ST UT Vc Diesel
Diesel Hybrid
CNG
Electric
Gasoline
*2015 Data
CONFIDENTIAL
9
Budget Initiatives – Where do we need to invest?
CONFIDENTIAL
10
Growth & Learning G4: Staff Training Levels (All Staff)
CONFIDENTIAL
11
Bus Service Context: Shelters and Benches at Bus Stops 70%
Proportion of Bus Stops with Benches or Shelters (2016 or Latest Available) Number of bus stops with benches
Number of bus stops with shelters
60% 50% 40% 30% 20% 10% 0%
NA
As LX* SB SP Cg Eu Dy FW SJ CL ST UT Rc RI Na Fl Bf Vc HR DM
* 2015 data
CONFIDENTIAL
12
Performance Improvement
CONFIDENTIAL
13
Customer C2: On‐Time Performance (2016 Ranked Performance) Blue = Electronic, Full Data (AVL) Red = Manual (Supervisor Checks) Light Blue = Different than Definition
CONFIDENTIAL
14
Safety S1: Collisions by Type (2016 Ranked Performance) ABBG Average is One Collision About Every 25,000 Miles 6.0 5.5 5.0 4.5
Vehicle Collisions per 100,000 Total Vehicle Miles (2016) Preventable Unpreventable On‐Property Average (Total Collisions)
4.0 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0.0
Fl Eu SB SJ Vc UT DM FW HR LX* Dy ST As SP Cg RI** CL Na Bf Rc ** Based on 2013 breakdown, * 2015 Data CONFIDENTIAL
15
Safety S1a: Vehicle Collisions per Total Vehicle Miles
CONFIDENTIAL
16
Safety S4a: Number of Passenger Injuries per Boarding
In progress
CONFIDENTIAL
17
Financial
CONFIDENTIAL
18
Context – ABBG Base Fares: Variation Linked to Overall Policy (Transfers/Day Passes) $2.75
Current Base Fares (as of August 2017) Local Base Fare (Bus Only)
$2.50 Local Base Fare (Same as Rail Fare)
$2.25 $2.00
ABBG Average Base Fare
$1.75 $1.50 $1.25 $1.00 $0.75 $0.50 $0.25
XFR XFR Free Free
XFR 10c
XFR XFR XFR XFR XFR XFR 25c Free 25c Free $1 Free
XFR Free
$0.00
Rc As SJ Na ST SB HR Fl Eu Dy DM Cg Vc RI LX FW Bf SP UT CL CONFIDENTIAL
19
Nominal Fares Do Not Always Reflect Fare Yield and Vary by Source $1.60 $1.40 $1.20
F9a: Fare and Fare Compensation Revenue per Boarding (2015) Total Fare Revenue (Not broken down) Fare Compensation Revenue Fare Revenue (External) Fare Revenue (Passengers)
$1.00 $0.80 $0.60 $0.40 $0.20 $0.00
FW As Eu ST Dy LX HR SJ SB DM UT CL SP RI Na Fl Vc Cg Bf Rc CONFIDENTIAL
20
Nominal Fares Do Not Always Reflect Fare Yield and Vary by Source $1.60 $1.40 $1.20
F9a: Fare and Fare Compensation Revenue per Boarding (2016) Total Fare Revenue (Not broken down) Fare Compensation Revenue Fare Revenue (External) Fare Revenue (Passengers)
$1.00 $0.80 $0.60 $0.40 $0.20 $0.00
FW As Eu ST Dy LX* SJ DM SB UT RI Fl Na HR CL SP Cg Vc Bf Rc CONFIDENTIAL
* 2015 Data 21
Capital Expenditure per Passenger Boarding – Transit Centers and BRT Routes Predominate $5.00
Average Annual Capital Expenditure per Passenger Boarding (5‐Year Average Using 2012‐2016 Data)
$4.50 $4.00 $3.50 $3.00 $2.50 $2.00 $1.50 $1.00 $0.50 $0.00
SJ SB Vc Eu DM Rc FW Cg CL Dy UT HR** ST LX* As Bf SP RI *2012‐2015, **2013‐2016 Data CONFIDENTIAL
22
Financial F1a: PSTA Saves Community Million$$$ Total Cost per Vehicle Mile, Using 5‐Year Average Investment F1a: Total Cost per Actual Total Vehicle Mile (2016 Prices) Calculated With 5‐Year Average Investment Cost Using Available Data $20 $18 $16 $14 $12 $10 $8 $6 $4 $2 $0
Eu Rc
SJ
CL SB Bf Vc FW As
RI DM ST Dy HR** Cg UT LX* SP * 2015 Data, ** 3‐Year Average Investment Cost, Fl & Na n/a CONFIDENTIAL 23
Financial F1a: PSTA Saves Community Million$$$ Total Cost per Vehicle Hour, Using 5‐Year Average Investment $275
F1b: Total Cost per Actual Total Vehicle Hour (2016 Prices) 5‐Year Average Investment Cost Using Available Data
$250 $225 $200 $175 $150 $125 $100 $75 $50 $25 $0
Eu SJ
Rc Vc CL SB RI
Bf Dy ST FW DM Cg As UT HR**LX* SP * 2015 Data, ** 4‐Year Average Investment Cost, Fl & Na n/a CONFIDENTIAL 24
PSTA Costs Held in Line Total Operating Cost per Total Vehicle Hour
CONFIDENTIAL
25
Financial FA: Total Operating Cost Breakdown by Category Driver Costs Largest – Average of 40% of Total Operating Costs 100%
FA: Total Operating Cost Breakdown by Category (2016)
90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
As Bf Cg CL DM Dy Eu Fl FW HR LX Na Rc RI SB SJ SP ST UT Vc Total Driver Cost Total Service Management and Support Cost Total Administration Cost
Total Fuel Cost Total Maintenance Cost CONFIDENTIAL
26
Financial F5b: Administration Cost per Total Vehicle Hour
CONFIDENTIAL
27
Financial KPI Summary 2016: Nine Cost Measures Compared, Ranked by Cost Efficiency Decreasing cost efficiency
Cost Effectiveness
Cost Efficiency
Cost KPI
A
SP
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
Driver Cost per Hour Fuel Cost per Mile Service M&S Cost / Hour Maintenance Cost / Mile Admin Cost per Hour Total Op Cost per Rev Mile Total Op Cost / Rev Hour Total Op Cost per Boarding Total Op Cost per Pax Mile
High (below average costs)
Medium (average costs)
Low (above average costs)
Context – Operating Revenue Sources: Operational Subsidy by Level of Government Split of Government Operating Revenue Support ‐ 2016 100%
80%
60%
40%
20%
0%
As Bf Cg CL DM Dy Eu Fl FW HR LX* Na Rc RI SB SJ SP ST UT Vc Other Operating Revenue Support ‐ Local Government Other Operating Revenue Support ‐ Federal Government
Other Operating Revenue Support ‐ State Government * 2015 Data CONFIDENTIAL
29
2015 St. Petersburg PSTA Draft Performance Dashboard – Absolute Rank Compared to All ABBG Members KPIs
Worst 25% Performer
Median
75%
Company Best Performer Position
Total Count
Diesel Fuel Effectiveness (per passenger mile)
16
17
Diesel Fuel Effectiveness (per capacity mile)
16
17
Fare Revenue (per passenger mile)
15
19
13
18
Passenger Injuries (per boarding)
13
18
Vehicle Collisions (per vehicle mile)
13
19
Seat Utilization
13
20
On‐Time Performance (All Members)
12
20
Network Efficiency (Miles)
10
20
Maintenance Training
7
15
Capacity Utilization
8
20
Peak Fleet Utilization (5‐year average)
7
20
Labor Productivity (Hours)
6
17
Cost Effectiveness (per passenger mile)
3
19
Cost Efficiency (per vehicle hour)
2
19
Driver Training
Improve 17 to 18
0
25
50
75
100 CONFIDENTIAL
30
