2TouchPOS Internet Connectivity Troubleshooting Power Cycling ...
2TouchPOS Internet Connectivity Troubleshooting Power Cycling User’s Guide
2013 Xenios LLC 82 Saint Paul Street Rochester, NY 14604 Phone 585.325.5242 • Fax 585.325.6989
Contents About this Document .................................................................................................................. 3 Power Cycling ............................................................................................................................. 4 Turning off all your devices .................................................................................................... 4 Turning devices back on .......................................................................................................... 5
Xenios LLC @ 2013
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About this Document This document was written for 2TouchPOS version 3.03.4900.
Xenios LLC @ 2013
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Power Cycling Turning off all your devices 1. To determine if you are connected to the internet, using your terminal, Ping yahoo.com. Enter code 000411 and touch login button. If you receive a timeout message, you are not connected to the internet. If you get a reply from message you are connected to the internet.
Xenios LLC @ 2013
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2. 3. 4. 5.
Power off your Netgear firewall. Either pull power cable or turn off power switch. Take power cable out of your wireless router. Take power cable out of your internet provider’s modem. Leave everything off for a minimum of 30 seconds.
Turning devices back on 1. Re-connect internet providers modem power cable. Wait until your modem has connected with internet. 2. Re-connect wireless routers power cable. Wait until your wireless router has connected to your modem. 3. Re-connect power cable to your Netgear firewall or flip the power switch on.
Xenios LLC @ 2013
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6. Using your terminal, Ping yahoo.com. Enter code 000411 and touch login button. If you get a reply from message you are connected to the internet.
Xenios LLC @ 2013
Page 6
2013 Xenios LLC 82 Saint Paul Street Rochester, NY 14604 Phone 585.325.5242 • Fax 585.325.6989
Contents About this Document .................................................................................................................. 3 Power Cycling ............................................................................................................................. 4 Turning off all your devices .................................................................................................... 4 Turning devices back on .......................................................................................................... 5
Xenios LLC @ 2013
Page 2
About this Document This document was written for 2TouchPOS version 3.03.4900.
Xenios LLC @ 2013
Page 3
Power Cycling Turning off all your devices 1. To determine if you are connected to the internet, using your terminal, Ping yahoo.com. Enter code 000411 and touch login button. If you receive a timeout message, you are not connected to the internet. If you get a reply from message you are connected to the internet.
Xenios LLC @ 2013
Page 4
2. 3. 4. 5.
Power off your Netgear firewall. Either pull power cable or turn off power switch. Take power cable out of your wireless router. Take power cable out of your internet provider’s modem. Leave everything off for a minimum of 30 seconds.
Turning devices back on 1. Re-connect internet providers modem power cable. Wait until your modem has connected with internet. 2. Re-connect wireless routers power cable. Wait until your wireless router has connected to your modem. 3. Re-connect power cable to your Netgear firewall or flip the power switch on.
Xenios LLC @ 2013
Page 5
6. Using your terminal, Ping yahoo.com. Enter code 000411 and touch login button. If you get a reply from message you are connected to the internet.
Xenios LLC @ 2013
Page 6
