3500q\â< Begin Infrastructure Operations Management Method )
US 20100198651A1
(19) United States (12) Patent Application Publication (10) Pub. No.: US 2010/0198651 A1 Johnson et al. (54)
(43) Pub. Date:
INTEGRATED INFRASTRUCTURE OPERATIONS MANAGEMENT SYSTEM AND METHOD
(52)
US. Cl. ................................ .. 705/9; 705/301; 705/8
(57)
(76) Inventors:
Aug. 5, 2010
ABSTRACT
Stephen Michael Johnson, Allen,
gfngéil’nAlcegzglrgaasJgs) ’
’
A business computing system and method for integrated man agement of operations and infrastructure of a business is
C 0 He S p O n de n C e Address:
disclosed. The system architecture contains data stored in one
KEVIN MARK KLUGHART
or more relational databases, Web-based, and/or non-Web
2516 LILLIAN MILLER PARKWAY, SUITE 115 BENTON, TX 76210_7205 (Us)
based user interfaces provided by an aggregation of software, automated processes, and a transaction processing system. A standardized interface is de?ned for modular components to
(21) Appl_ No;
12/657,920
be incorporated. A specialized business proces's'description
(22) Filed;
Jam 30, 2010
and control language is ut1l1Zed to support ?exibility, con?gu ration, and modeling of processes. Persistent messaging is
Related US, Application Data
utiliZed for inter-process communication. Various other pro cesses and components provide automation and integration
_ _
(60)
_
_
With external systems/ subsystems. The purpose of this com
PrOVlslOnal apphcanon NO' 61/206,365’ ?led on Jan' 31> 2009' _
_
_
_
Pubhcatlon Classl?catlon (51) Int, Cl, G06Q 10/00
(2006.01)
bination of applications and business processes is to provide a robust and ?exible enterprise management platform for mana in
infrastructure
includin
facilities, cablin , secu
rity, f?migture, etc.) and irfformatioii technology (IT) sgervices (including network, voice, platform management, printing, BIC-)
3500q\—< Begin Infrastructure Operations Management Method ) i Integrate user requests among an enterprise
3501*
over a computer network with a user interface
under control of a computer system
i Communicate the user requests to a computer system implementing 3502*
a transaction processing system further comprising request management, problem management, and resource allocation subsystems
i 3503*
Queue tasks for requests, problems, or resource allocations
to external subsystems by the transaction processing system
i 3504*
3505
Communicate the results of the transaction processing system to an end user, manager, administrator, support personnel, and/or technician within the enterprise
Patent Application Publication
I
Aug. 5, 2010 Sheet 1 0f 35
US 2010/0198651 A1
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(19) United States (12) Patent Application Publication (10) Pub. No.: US 2010/0198651 A1 Johnson et al. (54)
(43) Pub. Date:
INTEGRATED INFRASTRUCTURE OPERATIONS MANAGEMENT SYSTEM AND METHOD
(52)
US. Cl. ................................ .. 705/9; 705/301; 705/8
(57)
(76) Inventors:
Aug. 5, 2010
ABSTRACT
Stephen Michael Johnson, Allen,
gfngéil’nAlcegzglrgaasJgs) ’
’
A business computing system and method for integrated man agement of operations and infrastructure of a business is
C 0 He S p O n de n C e Address:
disclosed. The system architecture contains data stored in one
KEVIN MARK KLUGHART
or more relational databases, Web-based, and/or non-Web
2516 LILLIAN MILLER PARKWAY, SUITE 115 BENTON, TX 76210_7205 (Us)
based user interfaces provided by an aggregation of software, automated processes, and a transaction processing system. A standardized interface is de?ned for modular components to
(21) Appl_ No;
12/657,920
be incorporated. A specialized business proces's'description
(22) Filed;
Jam 30, 2010
and control language is ut1l1Zed to support ?exibility, con?gu ration, and modeling of processes. Persistent messaging is
Related US, Application Data
utiliZed for inter-process communication. Various other pro cesses and components provide automation and integration
_ _
(60)
_
_
With external systems/ subsystems. The purpose of this com
PrOVlslOnal apphcanon NO' 61/206,365’ ?led on Jan' 31> 2009' _
_
_
_
Pubhcatlon Classl?catlon (51) Int, Cl, G06Q 10/00
(2006.01)
bination of applications and business processes is to provide a robust and ?exible enterprise management platform for mana in
infrastructure
includin
facilities, cablin , secu
rity, f?migture, etc.) and irfformatioii technology (IT) sgervices (including network, voice, platform management, printing, BIC-)
3500q\—< Begin Infrastructure Operations Management Method ) i Integrate user requests among an enterprise
3501*
over a computer network with a user interface
under control of a computer system
i Communicate the user requests to a computer system implementing 3502*
a transaction processing system further comprising request management, problem management, and resource allocation subsystems
i 3503*
Queue tasks for requests, problems, or resource allocations
to external subsystems by the transaction processing system
i 3504*
3505
Communicate the results of the transaction processing system to an end user, manager, administrator, support personnel, and/or technician within the enterprise
Patent Application Publication
I
Aug. 5, 2010 Sheet 1 0f 35
US 2010/0198651 A1
'--——------—---------—----—---------_~ \
\I”\
I ,,-----------------_-_---------------‘
i| E‘.52
1
‘\ s \
I I
‘I ~---------------------_-------------v ”---—-------------------
\
~-----------------------------------v
\‘l I " '
I\I\
I
Patent Application Publication
Aug. 5, 2010 Sheet 2 0f 35
lI \
t_oq._zw memo |Il'"l‘Il'‘n-"l
/gwmzuom /come
8//S '’I’
US 2010/0198651 A1
2950 wcu6w3z0a5wm
KO _‘
:mBEN O '8 II
ilnz?"SEQ-‘:
Patent Application Publication
Aug. 5, 2010 Sheet 3 0f 35
mo
US 2010/0198651 A1
uwmscm Ewm c?
25 m
wocm? memo @NEm
bw:maoSEqzIm mvonmo
23.5 26.850
8253m9a Ewmo c?é
50mimo
Patent Application Publication
Aug. 5, 2010 Sheet 4 0f 35
2w5m0?:s3 .wBmcoEru:sm
uwzcwm EwoE 85m Eo ma Svo
wmvhk
m.:woEmw move
8//3
US 2010/0198651 A1
8.508 33
930E625 Eomcé
Ewe
Patent Application Publication
ENEm
Aug. 5, 2010 Sheet 5 0f 35
vomo m c o w s h z = < m Em2305cé
2E539:6 Fomo
8//
memo
cozumt.
EmEwoP 2 6
mama
US 2010/0198651 A1
E2mBE: memo
Patent Application Publication
Aug. 5, 2010 Sheet 7 0f 35
US 2010/0198651 A1
c8o5zm =
o5a< INF 22'8252AQS
_‘ ow
vm5.65m
//o ov
US 2010/0198651 A1
mm?> >
$2.29 192 $3A2.65\$ mo r
\mwor
wo ?
2$86.5m2
w or
5@:6239805
$2ONE
Patent Application Publication
Aug. 5, 2010 Sheet 13 0f 35
US 2010/0198651 A1
aI:
cozmwc.#OF
8/2
VAMHWbfEQRCwFUWBwMmHIwMzkmQoI|m?
Patent Application Publication
Aug. 5, 2010 Sheet 14 0f 35
US 2010/0198651 A1
32m $0.3 “N65*
8/3
.w@9205
wmEQo
Ema No.3
Patent Application Publication
Aug. 5, 2010 Sheet 15 0f 35
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\|)023\85 83E$CQN9mO5éQZ
r£888%25F /\QECwAEyNgM:.QmO_. HM
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US 2010/0198651 A1
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Patent Application Publication
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US 2010/0198651 A1
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