3P Infographic
From Concept to Production ContactUS has a team of analytics experts who will serve as an extension of your brand. We’ll build a partnership that helps ensure you’re taking the right steps to improve your customer’s experience. At ContactUS, we move the needle with every interaction.
3-4 weeks
90 days Performance Analytics
Speech Analytics
Sample Calls (1,000+)
Full rollout
Test Agents
Proof of Concept
(25-50)
Pilot
Performance Analytics
All Agents
ROI Realization
ROI Baseline
Value Proposition
Production
PROOF OF CONCEPT
EPIPHANY PILOT
PRODUCTION
ContactUS partners with our clients to drive change, lower costs and improve customer experience. We will work with you to develop a proof of concept on 1,000-5,000 calls. After a short discovery call, ContactUS will give you the opportunity to see how speech analytics can benefit your organization without any costly financial or resource commitments.
ContactUS will work with you to select a test group of agents to pilot our Epiphany performance analytics platform. We’ll use all of the information gleaned from the structured and unstructured data to establish a return on investment baseline, which will help us further prove the value our team of analytics experts and the Epiphany platform can bring to your organization.
Once you’ve seen our performance analytics in action, ContactUS will work with your contact center teams to do a controlled rollout of Epiphany. Our team of business analysts will work with all levels of your organization to deliver on-site training, education, support, coaching, business intelligence and continuous improvement recommendations. Epiphany comes with a return on investment commitment so you know you’re making the best total cost of ownership decision for your company.
CU-7/2013
1108 City Park Ave. - Columbus, Ohio 43206 - 614.984.2399 - [email protected]
3-4 weeks
90 days Performance Analytics
Speech Analytics
Sample Calls (1,000+)
Full rollout
Test Agents
Proof of Concept
(25-50)
Pilot
Performance Analytics
All Agents
ROI Realization
ROI Baseline
Value Proposition
Production
PROOF OF CONCEPT
EPIPHANY PILOT
PRODUCTION
ContactUS partners with our clients to drive change, lower costs and improve customer experience. We will work with you to develop a proof of concept on 1,000-5,000 calls. After a short discovery call, ContactUS will give you the opportunity to see how speech analytics can benefit your organization without any costly financial or resource commitments.
ContactUS will work with you to select a test group of agents to pilot our Epiphany performance analytics platform. We’ll use all of the information gleaned from the structured and unstructured data to establish a return on investment baseline, which will help us further prove the value our team of analytics experts and the Epiphany platform can bring to your organization.
Once you’ve seen our performance analytics in action, ContactUS will work with your contact center teams to do a controlled rollout of Epiphany. Our team of business analysts will work with all levels of your organization to deliver on-site training, education, support, coaching, business intelligence and continuous improvement recommendations. Epiphany comes with a return on investment commitment so you know you’re making the best total cost of ownership decision for your company.
CU-7/2013
1108 City Park Ave. - Columbus, Ohio 43206 - 614.984.2399 - [email protected]
