5 Star Leadership
5 Star Leadership Fred Bayley
Focusing on how folks work together improves your bottom line. Create the right work atmosphere and culture so teams feel energized about their work while posting strong results. 1. Vision It is important to know where you are going. Action without vision is simply wasting time. 3 Essentials of organizations • Mission statement: the reason you exist • Values: your decision guide • Vision: the future you want to create Values • Discovered • Mars trip – “You are charged with replicating your program on Mars. You can only take 5-‐7 people to get things started. Who will you take?” Examine who is on the spaceship to understand your values. • Share your values with your team Fred’s values • Level playing field for everyone • Give control to others • Quality comes first • Teamness builds success • Customer driven • Take work seriously not yourself Vision • Build – what is the future you want to create • Characteristics -‐ Can be completed in 3-‐5 years -‐ Positive & inspiring -‐ +40% chance of success -‐ Can be checked off as being completed
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• Rose Garden – “The President of the United states is presenting an award to your organization for outstanding achievement. The ceremony is occurring in the White House Rose Garden 10 years from now. What does the President cite during the press conference as he presents the award?” The responses will create the first set of ideas to build your vision. • Once the vision is built you have to determine what activities you keep and which ones you stop. • Build a vision with a few then sell it to the rest.
Potential Vision Statements 1. Reach $7 million of income in 3 years. 2. The average course per student will be 1.8. 3. Remove barriers that prevent students from registering within 4 years. 4. To have a world-‐class program. 5. Reduce overall cancellation rate to 19%. Dashboard • 7 or less gauges • What is measured • When is the data acceptable 2. Heroes Everyone deserves to be a hero. It’s your job to recognize them. Build on the positives Spotlight folks • Windows of opportunities • Give them credit • Monthly written nice note • Email with cc: to boss • Hall photos • Portfolios -‐ Collect -‐ Reflect -‐ Project Make someone’s day • Permanent etching into mental scrapbook • Little time or resources
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3. Collaborate Cooperation yields higher results than internal competition. Cooperation vs. Competition • Employee of the month Areas Mice Caught Cats Dogs Baboons Bedroom 42 1.0 0 Kitchen 29 0 0 Dungeon 141 4.5 0 Moat 217 9.0 0 Total 429 14.5 0 Competition Cooperation Employee of the month Group recognition Individual numbers
Total unit numbers
The best one wins
The group wins
Best individual
Best organization
Differences • Competition: limited resources given to a few • Cooperation: resources given equally to everyone Base Groups Engaged in professional development Frolicked Helped co-‐worker/someone on campus Made someone’s day Shared appreciation with someone’s contribution with them Tried a new idea Improved a process Helped remove a barrier Strengthened or improved a positive working relationship Totals Points: 0 –have not done, 1 – did okay, 2 – did extra well Trust vs. trustworthiness – your leadership Decision making process • Rational • Political • Emotional
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4. Smile Having fun on the job helps folks work at their peak and customers enjoy their experience more. The opposite of work Say “Hello” Fun can be inclusive and exclusive Make fun of yourself – take yourself lightly Everyone has their own style 5. Celebrate How much time and resources does it take to celebrate? Fred Bayley, www.Kiteline.com
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Focusing on how folks work together improves your bottom line. Create the right work atmosphere and culture so teams feel energized about their work while posting strong results. 1. Vision It is important to know where you are going. Action without vision is simply wasting time. 3 Essentials of organizations • Mission statement: the reason you exist • Values: your decision guide • Vision: the future you want to create Values • Discovered • Mars trip – “You are charged with replicating your program on Mars. You can only take 5-‐7 people to get things started. Who will you take?” Examine who is on the spaceship to understand your values. • Share your values with your team Fred’s values • Level playing field for everyone • Give control to others • Quality comes first • Teamness builds success • Customer driven • Take work seriously not yourself Vision • Build – what is the future you want to create • Characteristics -‐ Can be completed in 3-‐5 years -‐ Positive & inspiring -‐ +40% chance of success -‐ Can be checked off as being completed
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• Rose Garden – “The President of the United states is presenting an award to your organization for outstanding achievement. The ceremony is occurring in the White House Rose Garden 10 years from now. What does the President cite during the press conference as he presents the award?” The responses will create the first set of ideas to build your vision. • Once the vision is built you have to determine what activities you keep and which ones you stop. • Build a vision with a few then sell it to the rest.
Potential Vision Statements 1. Reach $7 million of income in 3 years. 2. The average course per student will be 1.8. 3. Remove barriers that prevent students from registering within 4 years. 4. To have a world-‐class program. 5. Reduce overall cancellation rate to 19%. Dashboard • 7 or less gauges • What is measured • When is the data acceptable 2. Heroes Everyone deserves to be a hero. It’s your job to recognize them. Build on the positives Spotlight folks • Windows of opportunities • Give them credit • Monthly written nice note • Email with cc: to boss • Hall photos • Portfolios -‐ Collect -‐ Reflect -‐ Project Make someone’s day • Permanent etching into mental scrapbook • Little time or resources
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3. Collaborate Cooperation yields higher results than internal competition. Cooperation vs. Competition • Employee of the month Areas Mice Caught Cats Dogs Baboons Bedroom 42 1.0 0 Kitchen 29 0 0 Dungeon 141 4.5 0 Moat 217 9.0 0 Total 429 14.5 0 Competition Cooperation Employee of the month Group recognition Individual numbers
Total unit numbers
The best one wins
The group wins
Best individual
Best organization
Differences • Competition: limited resources given to a few • Cooperation: resources given equally to everyone Base Groups Engaged in professional development Frolicked Helped co-‐worker/someone on campus Made someone’s day Shared appreciation with someone’s contribution with them Tried a new idea Improved a process Helped remove a barrier Strengthened or improved a positive working relationship Totals Points: 0 –have not done, 1 – did okay, 2 – did extra well Trust vs. trustworthiness – your leadership Decision making process • Rational • Political • Emotional
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4. Smile Having fun on the job helps folks work at their peak and customers enjoy their experience more. The opposite of work Say “Hello” Fun can be inclusive and exclusive Make fun of yourself – take yourself lightly Everyone has their own style 5. Celebrate How much time and resources does it take to celebrate? Fred Bayley, www.Kiteline.com
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