5th Annual
5th Annual Administrative Professionals Conference WEDNESDAY, APRIL 25, 2012— Featured Conference Speakers:
Holiday Inn, Springdale, AR
“Powerful Communication, Say It Right, Every Time” Part I: Saying Just the Right Words for Just the Right Moment: Do you find yourself in a conversation where you just don’t know what to say or how to respond? We’ll discuss the right response for practically every situation. Discover how to have difficult conversation, deliver bad news, how to say “no,” and how to tell others what you need from them.
Tim Hast Organizational Training and Development Consultant Encore Life Skills LLC Edmond, OK A licensed professional counselor, Hast specialized in working with couples in conflict. He discovered that powerful listening, communication and conflict management skills are vital to all healthy relationships — including those at work. Hast also presents seminars for SkillPath Training.
Part II: Communicating Effectively Under Fire!: Discover how to listen in order to be heard. Learn to communicate so that people actually get your point, even if they are angry or upset. Discover how to speak with credibility. Understand the things that rob you of your credibility. Learn how to respond to difficult questions. Part III: Communicating with folks from different planets: Discover the differences in personalities and how those differences impact communication. Learn to speak the language of personality styles, gender, and generation, in order to get your message across, effectively! Also learn when and how to document your conversations, deal with negative people, and speak to others in a way that is powerful, effective and professional.
ORGANIZED AND HOSTED BY the Benton County and Razorback Chapters of IAAP
5th Annual Administrative Professionals Conference WEDNESDAY, APRIL 25, 2012— Featured Conference Speakers (continued):
Holiday Inn, Springdale, AR
Meet our esteemed administrative support panel: Carrie Johnson Johnson graduated from the U of A in 2003 with a Human Resource Management degree. She began her career as a Management Recruiting Assistant for Walmart. Johnson has been with J.B. Hunt for five years, where she was hired as a Human Resources Manager, was promoted to Special Projects Manager and most recently promoted to Executive Assistant.
Mary B. Lockridge With over 26 years of experience, Lockridge began her first administrative role in 1999 as a Regional Assistant in Operations. During early years with Walmart, Lockridge recognized her desire to work with people and understand the importance of her role and how an effective assistant adds tremendous value in supporting others.
Jean Mitchell, CAP-OM Having worked as an administrative assistant for the past 16 Brenda Kendrick years, Mitchell has been at the U of A since 2002 where she A native of Clarksville, AR, Kendrick became interested in the began work in the Office of the Registrar. Mitchell has been secretarial field when she was in high school taking typing promoted several times. She holds a Certified Administrative and shorthand classes. Kendrick has worked as an executive Professional rating from IAAP with a specialization in Organiadministrative assistant at various companies during the past zational Management. 30 years; she has been with Tyson Foods since 2002.
Carrie Johnson
Brenda Kendrick
Mary B. Lockridge Jean Mitchell, CAP-OM
Executive Assistant J. B. Hunt Transport Lowell, AR
Senior Executive Assistant Tyson Foods Springdale, AR
Executive Assistant Walmart U.S. Bentonville, AR
Room Scheduling Coordinator
Office of the Registrar University of Arkansas
Fayetteville, AR
“Administrative Support: Best Practices” A Q&A and discussion includes: What type of formal training helps you in your job? What skills do you use on a daily basis? What are the five most important job competencies that help you in your job? How do you keep up with current trends and anticipate what you need to help you in your job? Do you have a question for the panel? Include it on the back of your registration form.
5th Annual Administrative Professionals Conference WEDNESDAY, APRIL 25, 2012— Holiday Inn, Springdale, AR
CONFERENCE SCHEDULE 7:00 a.m.
Registration and Continental Breakfast
7:45 a.m.
Welcome
8:00 a.m.
Tim Hast Session I, Part I Saying Just the Right Words for Just the Right Moment Do you find yourself in a conversation where you just don’t know what to say or how to respond? We’ll discuss the right response for practically every situation. Discover how to have difficult conversation, deliver bad news, how to say “no,” and how to tell others what you need from them.
9:30 a.m.
Break
9:40 a.m.
Door Prize (must be present in conference room to win)
9:55 a.m.
Tim Hast Session I, Part 2 Communicating Effectively Under Fire! Discover how to listen in order to be heard. Learn to communicate so that people actually get your point, even if they are angry or upset. Discover how to speak with credibility. Understand the things that rob you of your credibility. Learn how to respond to difficult questions.
11:40 a.m. Lunch / Vendor Fair (Southwest Chicken Salad)
1:15 p.m.
Tim Hast Session I, Part 3 Communicating with Folks from Different Planets Discover the differences in personalities and how those differences impact communication. Learn to speak the language of personality styles, gender, and generation, in order to get your message across, effectively! Also learn when and how to document your conversations, deal with negative people, and speak to others in a way that is powerful, effective and professional.
2:20 p.m.
Break
2:30 p.m.
Door Prize (must be present in conference room to win)
2:45 p.m.
Administrative Support Panel Discussion “Best Practices” Have a question for the panel? Please write it on the back side of your registration form.
4:15 p.m.
Final Message and Closing
Holiday Inn, Springdale, AR
“Powerful Communication, Say It Right, Every Time” Part I: Saying Just the Right Words for Just the Right Moment: Do you find yourself in a conversation where you just don’t know what to say or how to respond? We’ll discuss the right response for practically every situation. Discover how to have difficult conversation, deliver bad news, how to say “no,” and how to tell others what you need from them.
Tim Hast Organizational Training and Development Consultant Encore Life Skills LLC Edmond, OK A licensed professional counselor, Hast specialized in working with couples in conflict. He discovered that powerful listening, communication and conflict management skills are vital to all healthy relationships — including those at work. Hast also presents seminars for SkillPath Training.
Part II: Communicating Effectively Under Fire!: Discover how to listen in order to be heard. Learn to communicate so that people actually get your point, even if they are angry or upset. Discover how to speak with credibility. Understand the things that rob you of your credibility. Learn how to respond to difficult questions. Part III: Communicating with folks from different planets: Discover the differences in personalities and how those differences impact communication. Learn to speak the language of personality styles, gender, and generation, in order to get your message across, effectively! Also learn when and how to document your conversations, deal with negative people, and speak to others in a way that is powerful, effective and professional.
ORGANIZED AND HOSTED BY the Benton County and Razorback Chapters of IAAP
5th Annual Administrative Professionals Conference WEDNESDAY, APRIL 25, 2012— Featured Conference Speakers (continued):
Holiday Inn, Springdale, AR
Meet our esteemed administrative support panel: Carrie Johnson Johnson graduated from the U of A in 2003 with a Human Resource Management degree. She began her career as a Management Recruiting Assistant for Walmart. Johnson has been with J.B. Hunt for five years, where she was hired as a Human Resources Manager, was promoted to Special Projects Manager and most recently promoted to Executive Assistant.
Mary B. Lockridge With over 26 years of experience, Lockridge began her first administrative role in 1999 as a Regional Assistant in Operations. During early years with Walmart, Lockridge recognized her desire to work with people and understand the importance of her role and how an effective assistant adds tremendous value in supporting others.
Jean Mitchell, CAP-OM Having worked as an administrative assistant for the past 16 Brenda Kendrick years, Mitchell has been at the U of A since 2002 where she A native of Clarksville, AR, Kendrick became interested in the began work in the Office of the Registrar. Mitchell has been secretarial field when she was in high school taking typing promoted several times. She holds a Certified Administrative and shorthand classes. Kendrick has worked as an executive Professional rating from IAAP with a specialization in Organiadministrative assistant at various companies during the past zational Management. 30 years; she has been with Tyson Foods since 2002.
Carrie Johnson
Brenda Kendrick
Mary B. Lockridge Jean Mitchell, CAP-OM
Executive Assistant J. B. Hunt Transport Lowell, AR
Senior Executive Assistant Tyson Foods Springdale, AR
Executive Assistant Walmart U.S. Bentonville, AR
Room Scheduling Coordinator
Office of the Registrar University of Arkansas
Fayetteville, AR
“Administrative Support: Best Practices” A Q&A and discussion includes: What type of formal training helps you in your job? What skills do you use on a daily basis? What are the five most important job competencies that help you in your job? How do you keep up with current trends and anticipate what you need to help you in your job? Do you have a question for the panel? Include it on the back of your registration form.
5th Annual Administrative Professionals Conference WEDNESDAY, APRIL 25, 2012— Holiday Inn, Springdale, AR
CONFERENCE SCHEDULE 7:00 a.m.
Registration and Continental Breakfast
7:45 a.m.
Welcome
8:00 a.m.
Tim Hast Session I, Part I Saying Just the Right Words for Just the Right Moment Do you find yourself in a conversation where you just don’t know what to say or how to respond? We’ll discuss the right response for practically every situation. Discover how to have difficult conversation, deliver bad news, how to say “no,” and how to tell others what you need from them.
9:30 a.m.
Break
9:40 a.m.
Door Prize (must be present in conference room to win)
9:55 a.m.
Tim Hast Session I, Part 2 Communicating Effectively Under Fire! Discover how to listen in order to be heard. Learn to communicate so that people actually get your point, even if they are angry or upset. Discover how to speak with credibility. Understand the things that rob you of your credibility. Learn how to respond to difficult questions.
11:40 a.m. Lunch / Vendor Fair (Southwest Chicken Salad)
1:15 p.m.
Tim Hast Session I, Part 3 Communicating with Folks from Different Planets Discover the differences in personalities and how those differences impact communication. Learn to speak the language of personality styles, gender, and generation, in order to get your message across, effectively! Also learn when and how to document your conversations, deal with negative people, and speak to others in a way that is powerful, effective and professional.
2:20 p.m.
Break
2:30 p.m.
Door Prize (must be present in conference room to win)
2:45 p.m.
Administrative Support Panel Discussion “Best Practices” Have a question for the panel? Please write it on the back side of your registration form.
4:15 p.m.
Final Message and Closing
