A N N A J O H
SHANGARA FLORA 68 CORPORATE DRIVE SUITE #321 TORONTO, ONTARIO M1H 3H3 CONTACT: (647) 8869982 EMAIL: [email protected]
EDUCATION 2012 – Present
Ted Rogers School of Management – Ryerson University; Toronto, Canada Business Management Major Will obtain Bachelor of Commerce degree in 2016
2008 – 2012
Victoria Park Collegiate Institute; Toronto, Canada Ontario Scholar Obtained OSSD in June 2012
WORK EXPERIENCE May 2012 Present
DUTIES
– Tim Hortons Restaurant Team Member/Designated Trainer Demonstrates high level of customer service through completing customer orders efficiently and ensuring a positive customer experience every time Trained as a Drive Thru representative requiring both multitasking and constant communication with the team members to provide fast and efficient service Able to guide, train and coach new and existing team members Act as a role-model abiding by and demonstrating high level of standards and procedures
July 2010 – Dec CNE Kid’s World 2011 Kid’s World Attendant Displayed strong communication and interpersonal skills while engaging the public to participate in various Kids’ World indoor and outdoor activities Independently led various activities such as the Annual Dog Show, Water Race, and Ring Toss DUTIES Demonstrated accountability and responsibility when dealing with cash transactions and balancing daily cash holdings Managed large quantities of prizes by allocating them to their designated sections as well as bookkeeping sales through appropriate procedures and principles Contributed in creating a fun and enthusiastic environment Responsible for the general cleanliness of the activity area
VOLUNTEER EXPERIENCE & EXTRA-CURRICULARS April 2012 – July 2012
Project Manager/Accountability Auditor Kirabo Canada – A Walk Worth Walking, Free The Children Organized a district wide charity event, aimed at raising funds to send Ugandan children to school Delegated tasks to team members Contacted and developed relations with major corporations to obtain corporate sponsorships
Demonstrated efficiency and accountability by managing limited project funds to successfully run the fundraiser Hard-Work, dedication and drive led to successful figures of approximately $12,000 for Project Kirabo Mar 2008 –Aug 2010
Childcare Assistant Martin Luther Church Day Care Nursery Inc. Supervised children during playtime and field trips Assisted in the organization and exhibition of themed events such as, “Cultural Day”, “Talent Show,” “Story Time,” by managing multiple tasks and providing a helping hand to staff members to create successful events Demonstrated strong ability to understand and follow specific instructions and procedures Responsible for providing a supportive and caring environment for children
Marketing Associate and Treasurer September 2012 Ryerson University Finance Society Present Analyze and allocate promotions, money and other resources to where primarily needed June 2012 Present
–
Player Toronto Saracens Rugby Club Starter and full-back position
September 2012 – Athletic Head Yearbook Committee, Athletic Council – Victoria Park C.I. June 2012 Took photos, organized and edited the yearbook using an e-website September 2012 – Athletic Council Director Athletic Department – Victoria Park C.I. June 2012 Responsible for efficiency with regards to the budget and resource constraints Organized tournaments, assemblies and intramurals throughout the year to encourage school spirit and athletics Player April 2012 – June Baseball Team - Victoria Park C.I 2012 Won the championship; leadoff batter December 2012 – Player March Badminton Team - Victoria Park C.I Doubles badminton, Top 12 in Toronto September 2012 – Player November 2012 Rugby Team - Victoria Park C.I Captain
SKILLS High proficiency with Microsoft Office applications Strong capabilities with HTML, PHP, and CSS programming Working knowledge of Visual Basic and MySQL programming
REFERENCES Available Upon Request
Beginner French Proficiency
EDUCATION 2012 – Present
Ted Rogers School of Management – Ryerson University; Toronto, Canada Business Management Major Will obtain Bachelor of Commerce degree in 2016
2008 – 2012
Victoria Park Collegiate Institute; Toronto, Canada Ontario Scholar Obtained OSSD in June 2012
WORK EXPERIENCE May 2012 Present
DUTIES
– Tim Hortons Restaurant Team Member/Designated Trainer Demonstrates high level of customer service through completing customer orders efficiently and ensuring a positive customer experience every time Trained as a Drive Thru representative requiring both multitasking and constant communication with the team members to provide fast and efficient service Able to guide, train and coach new and existing team members Act as a role-model abiding by and demonstrating high level of standards and procedures
July 2010 – Dec CNE Kid’s World 2011 Kid’s World Attendant Displayed strong communication and interpersonal skills while engaging the public to participate in various Kids’ World indoor and outdoor activities Independently led various activities such as the Annual Dog Show, Water Race, and Ring Toss DUTIES Demonstrated accountability and responsibility when dealing with cash transactions and balancing daily cash holdings Managed large quantities of prizes by allocating them to their designated sections as well as bookkeeping sales through appropriate procedures and principles Contributed in creating a fun and enthusiastic environment Responsible for the general cleanliness of the activity area
VOLUNTEER EXPERIENCE & EXTRA-CURRICULARS April 2012 – July 2012
Project Manager/Accountability Auditor Kirabo Canada – A Walk Worth Walking, Free The Children Organized a district wide charity event, aimed at raising funds to send Ugandan children to school Delegated tasks to team members Contacted and developed relations with major corporations to obtain corporate sponsorships
Demonstrated efficiency and accountability by managing limited project funds to successfully run the fundraiser Hard-Work, dedication and drive led to successful figures of approximately $12,000 for Project Kirabo Mar 2008 –Aug 2010
Childcare Assistant Martin Luther Church Day Care Nursery Inc. Supervised children during playtime and field trips Assisted in the organization and exhibition of themed events such as, “Cultural Day”, “Talent Show,” “Story Time,” by managing multiple tasks and providing a helping hand to staff members to create successful events Demonstrated strong ability to understand and follow specific instructions and procedures Responsible for providing a supportive and caring environment for children
Marketing Associate and Treasurer September 2012 Ryerson University Finance Society Present Analyze and allocate promotions, money and other resources to where primarily needed June 2012 Present
–
Player Toronto Saracens Rugby Club Starter and full-back position
September 2012 – Athletic Head Yearbook Committee, Athletic Council – Victoria Park C.I. June 2012 Took photos, organized and edited the yearbook using an e-website September 2012 – Athletic Council Director Athletic Department – Victoria Park C.I. June 2012 Responsible for efficiency with regards to the budget and resource constraints Organized tournaments, assemblies and intramurals throughout the year to encourage school spirit and athletics Player April 2012 – June Baseball Team - Victoria Park C.I 2012 Won the championship; leadoff batter December 2012 – Player March Badminton Team - Victoria Park C.I Doubles badminton, Top 12 in Toronto September 2012 – Player November 2012 Rugby Team - Victoria Park C.I Captain
SKILLS High proficiency with Microsoft Office applications Strong capabilities with HTML, PHP, and CSS programming Working knowledge of Visual Basic and MySQL programming
REFERENCES Available Upon Request
Beginner French Proficiency
