Arrow International
SAFETY STAR RATING PILOT CASE STUDY
Arrow International The Safety Star Rating (SSR) is proposed to be an injury prevention initiative to help lift the performance of workplace health and safety in New Zealand. Between November 2015 and June 2016, the SSR pilot checked how well businesses performed against 15 best practice health and safety standards and provided businesses with guidance and advice on how to improve.
ARROW INTERNATIONAL (NZ) LTD
Interviews were conducted across the
One of the key differences between
organisation from the Chief Executive
SSR and other health and safety
As one of New Zealand’s leading
Officer and members of the senior
management schemes that have a
construction organisations, Arrow
leadership team to administration
particular focus on documentation
International undertakes large-
staff and subcontractors.
systems is that SSR focuses on workplace behaviours and practices.
scale construction projects across Australasia and the Pacific. Arrow believes the real secret to success is to focus on people and
This is achieved by talking to a range
SSR pretty much reflect
of workers throughout the business
building really strong teams.
what we had benchmarked
Arrow signed up to the SSR Pilot
in our own internal gap
with the aim of assessing its systems
analysis. So we thought,
for risk identification, assessment and management. The SSR assessors visited Arrow’s
WSNZ_2429_OCT 16
“The fifteen standards of
“Great. Let’s work more closely with WorkSafe and
to get their views on how the business is performing in relation to the fifteen different SSR standards.
AREAS OF STRENGTH IDENTIFIED BY SSR The onsite SSR assessment highlighted that some of Arrow’s
head office in Auckland and two
do a really good acid test
active project sites to assess Arrow’s
of our new system.”
leaders’ commitment to health
Paul Uttley General Manager Health, Safety & Environment, Arrow International (NZ) Ltd
approach to review and continual
performance in relation to mobile plant, working at heights, hot work and dust (asbestos and silica dust).
A JOINT INITIATIVE BY
particular strengths are its senior and safety and the organisation’s improvement.
SAFETY STAR RATING PILOT CASE STUDY
"We don’t go out there looking for
As a result of this, Arrow developed
reasonable bedding in period, we
trip hazards. We go out there and
a number of communications to
then asked our staff and stakeholders
talk about our critical risks and how
increase workers’ awareness of
to share their experiences for
we can drive improvements. It’s got
the health risks of silica dust and
identifying, assessing and controlling
that human touch and people are
noise and what its employees and
occupational health risks.
starting to take ownership." explains
contractors can do to minimise these.
Arrow's Paul Uttley.
This approach clearly showed that
Arrow also developed a new work-
suitable risk management processes
The SSR assessment process also
related health risk section to include
can be developed and implemented
identified that Arrow was performing
in its in-house monthly audit tool.
by workers with guidance from
strongly in relation to leaders’ and workers’ understanding of the major risks on each site and this in part
BENEFITS OF PARTICIPATING IN THE SSR PILOT “During the online assessment we
reflects the business’s approach to due diligence and site-specific risk identification, assessment and
Paul Uttley explains the approach, “There is a lot of pre-planning, particularly around critical risk
is they weren't asking
exceeding all of the SSR standards as
to see documentation,
and Safety risk based management
they were actually asking
system. Although it was encouraging
people genuine questions.
to see that Arrow achieved and
They had a good two-hour
exceeded many of these standards,
activities if we’re doing demolition works. There was one particular project that involved the removal of asbestos. We classified our critical
there was still room for improvement
conversation with our
including occupational health
CEO. We asked all the site
risks and workers/representatives’ involvement for developing and
risks and we put a lot of work in preparation, months and months of planning.”
“What I liked about this
assessed ourselves as meeting or a benchmark against our new Health
planning for risk management.
Arrow’s Health and Safety Executive.”
staff to give feedback on
applying our H&S visions, goals and
the process. I think they
processes” says Paul Uttley.
like the approach of the
“Arrow tackled these areas with a
questioning and the actual
DRIVING IMPROVEMENTS IN HEALTH AND SAFETY
worker consultation and empowering
One of the SSR Pilot
and information to our staff and
and safety. They could
recommendations to Arrow was to
workers on what can be done -
improve workers’ identification and
instead of what must be done for
see it as a refreshing
understanding of health risks such as
managing risks such as construction
exposure to silica dust or noise.
dust and noise. Following a
approach, offering communication
conversation around health
change really.” Paul Uttley General Manager Health, Safety & Environment, Arrow International (NZ) Ltd
Leadership Shared vision goals & objectives
Understand risk profile
Resource health & safety
Demonstrate commitment
FOR MORE INFORMATION
Worker Engagement
www.worksafe.govt.nz/worksafe/
Workers & reps empowered
Heath & safety communication
Involved in health & safety activities
about/what-we-do/the-safetystar-rating-scheme
Continual Improvement Performance review
Innovation
! Identify risks
Assess risks
Responsiveness
Implement learnings
Risk Management Control risks
Case study Monitor control effectiveness
Emergency preparation response
prepared by Research NZ
Arrow International The Safety Star Rating (SSR) is proposed to be an injury prevention initiative to help lift the performance of workplace health and safety in New Zealand. Between November 2015 and June 2016, the SSR pilot checked how well businesses performed against 15 best practice health and safety standards and provided businesses with guidance and advice on how to improve.
ARROW INTERNATIONAL (NZ) LTD
Interviews were conducted across the
One of the key differences between
organisation from the Chief Executive
SSR and other health and safety
As one of New Zealand’s leading
Officer and members of the senior
management schemes that have a
construction organisations, Arrow
leadership team to administration
particular focus on documentation
International undertakes large-
staff and subcontractors.
systems is that SSR focuses on workplace behaviours and practices.
scale construction projects across Australasia and the Pacific. Arrow believes the real secret to success is to focus on people and
This is achieved by talking to a range
SSR pretty much reflect
of workers throughout the business
building really strong teams.
what we had benchmarked
Arrow signed up to the SSR Pilot
in our own internal gap
with the aim of assessing its systems
analysis. So we thought,
for risk identification, assessment and management. The SSR assessors visited Arrow’s
WSNZ_2429_OCT 16
“The fifteen standards of
“Great. Let’s work more closely with WorkSafe and
to get their views on how the business is performing in relation to the fifteen different SSR standards.
AREAS OF STRENGTH IDENTIFIED BY SSR The onsite SSR assessment highlighted that some of Arrow’s
head office in Auckland and two
do a really good acid test
active project sites to assess Arrow’s
of our new system.”
leaders’ commitment to health
Paul Uttley General Manager Health, Safety & Environment, Arrow International (NZ) Ltd
approach to review and continual
performance in relation to mobile plant, working at heights, hot work and dust (asbestos and silica dust).
A JOINT INITIATIVE BY
particular strengths are its senior and safety and the organisation’s improvement.
SAFETY STAR RATING PILOT CASE STUDY
"We don’t go out there looking for
As a result of this, Arrow developed
reasonable bedding in period, we
trip hazards. We go out there and
a number of communications to
then asked our staff and stakeholders
talk about our critical risks and how
increase workers’ awareness of
to share their experiences for
we can drive improvements. It’s got
the health risks of silica dust and
identifying, assessing and controlling
that human touch and people are
noise and what its employees and
occupational health risks.
starting to take ownership." explains
contractors can do to minimise these.
Arrow's Paul Uttley.
This approach clearly showed that
Arrow also developed a new work-
suitable risk management processes
The SSR assessment process also
related health risk section to include
can be developed and implemented
identified that Arrow was performing
in its in-house monthly audit tool.
by workers with guidance from
strongly in relation to leaders’ and workers’ understanding of the major risks on each site and this in part
BENEFITS OF PARTICIPATING IN THE SSR PILOT “During the online assessment we
reflects the business’s approach to due diligence and site-specific risk identification, assessment and
Paul Uttley explains the approach, “There is a lot of pre-planning, particularly around critical risk
is they weren't asking
exceeding all of the SSR standards as
to see documentation,
and Safety risk based management
they were actually asking
system. Although it was encouraging
people genuine questions.
to see that Arrow achieved and
They had a good two-hour
exceeded many of these standards,
activities if we’re doing demolition works. There was one particular project that involved the removal of asbestos. We classified our critical
there was still room for improvement
conversation with our
including occupational health
CEO. We asked all the site
risks and workers/representatives’ involvement for developing and
risks and we put a lot of work in preparation, months and months of planning.”
“What I liked about this
assessed ourselves as meeting or a benchmark against our new Health
planning for risk management.
Arrow’s Health and Safety Executive.”
staff to give feedback on
applying our H&S visions, goals and
the process. I think they
processes” says Paul Uttley.
like the approach of the
“Arrow tackled these areas with a
questioning and the actual
DRIVING IMPROVEMENTS IN HEALTH AND SAFETY
worker consultation and empowering
One of the SSR Pilot
and information to our staff and
and safety. They could
recommendations to Arrow was to
workers on what can be done -
improve workers’ identification and
instead of what must be done for
see it as a refreshing
understanding of health risks such as
managing risks such as construction
exposure to silica dust or noise.
dust and noise. Following a
approach, offering communication
conversation around health
change really.” Paul Uttley General Manager Health, Safety & Environment, Arrow International (NZ) Ltd
Leadership Shared vision goals & objectives
Understand risk profile
Resource health & safety
Demonstrate commitment
FOR MORE INFORMATION
Worker Engagement
www.worksafe.govt.nz/worksafe/
Workers & reps empowered
Heath & safety communication
Involved in health & safety activities
about/what-we-do/the-safetystar-rating-scheme
Continual Improvement Performance review
Innovation
! Identify risks
Assess risks
Responsiveness
Implement learnings
Risk Management Control risks
Case study Monitor control effectiveness
Emergency preparation response
prepared by Research NZ
