automatic noise complaint transcription to improve
EMS Brüel & Kjær
AUTOMATIC NOISE COMPLAINT TRANSCRIPTION TO IMPROVE EFFICIENCY With airspace changes increasing, noise complaints are on the rise. Handling the volume of complaints is rapidly becoming an unmanageable burden on noise office staff.
Our Automated Complaint Line enables airports to reduce noise office workload while maintaining service levels to the public. As an add-on to your ANOMS noise management system, the Automated Complaint Line increases productivity by eliminating the tedious and time-consuming task of manually receiving and transcribing phone complaints. The reduced labor in accepting complaints provides more time to work on resolving the issues raised. The system handles inquiries through an interactive phone script. It saves time by capturing caller identification information, recording calls, converting them into text, lodging the information into ANOMS and correlating the complaint to identify the likeliest source of a disturbance. Seamless integration with your noise management system ensures the best possible experience for complainants, including automated look up of previously provided details. Once the data is captured, it can be reviewed, edited and managed as usual. The solution provides a more complete
record set to inform action plans and report to airport management and regulators. Cope with complaint volumes without tying up airport resources, eliminate the need for manual entry and provide easy accessibility for complaining over the phone with the Automated Complaint Line. To learn more about the Automated Complaint Line or customizing your ANOMS or NoiseDesk systems with other optional add-ons, contact your local representative. ANOMS Using best practices, ANOMS helps more than 230 airports worldwide manage their environmental impact. The sophisticated, powerful system employs an open platform that easily integrates additional products relating to noise, flight tracks, carbon monitoring and community relations.
BG-1907-12
EMS Bruel & Kjaer
Melbourne · Level 12, 432 St Kilda Road · Melbourne · Victoria · Australia · Tel: +61 3 9508 4900 · emsbk.com · [email protected] Sacramento · 2330 East Bidwell, Suite 210 · Folsom · CA 95630 · USA · Tel: +1 916 265 7700 Denmark · Skodsborgvej 307 · DK-2850 · Nærum · Denmark · Tel: +45 7741 2000 Taiwan · 13FL-1,#128, sec.3 · Min Shen E. Road · Taipei · Taiwan · Tel: +886 2 25462988 Madrid · C/ Teide 5 · 28703 San Sebastián de los Reyes · Spain · Tel: +34 91 659 08 20
emsbk.com/anoms
AUTOMATIC NOISE COMPLAINT TRANSCRIPTION TO IMPROVE EFFICIENCY With airspace changes increasing, noise complaints are on the rise. Handling the volume of complaints is rapidly becoming an unmanageable burden on noise office staff.
Our Automated Complaint Line enables airports to reduce noise office workload while maintaining service levels to the public. As an add-on to your ANOMS noise management system, the Automated Complaint Line increases productivity by eliminating the tedious and time-consuming task of manually receiving and transcribing phone complaints. The reduced labor in accepting complaints provides more time to work on resolving the issues raised. The system handles inquiries through an interactive phone script. It saves time by capturing caller identification information, recording calls, converting them into text, lodging the information into ANOMS and correlating the complaint to identify the likeliest source of a disturbance. Seamless integration with your noise management system ensures the best possible experience for complainants, including automated look up of previously provided details. Once the data is captured, it can be reviewed, edited and managed as usual. The solution provides a more complete
record set to inform action plans and report to airport management and regulators. Cope with complaint volumes without tying up airport resources, eliminate the need for manual entry and provide easy accessibility for complaining over the phone with the Automated Complaint Line. To learn more about the Automated Complaint Line or customizing your ANOMS or NoiseDesk systems with other optional add-ons, contact your local representative. ANOMS Using best practices, ANOMS helps more than 230 airports worldwide manage their environmental impact. The sophisticated, powerful system employs an open platform that easily integrates additional products relating to noise, flight tracks, carbon monitoring and community relations.
BG-1907-12
EMS Bruel & Kjaer
Melbourne · Level 12, 432 St Kilda Road · Melbourne · Victoria · Australia · Tel: +61 3 9508 4900 · emsbk.com · [email protected] Sacramento · 2330 East Bidwell, Suite 210 · Folsom · CA 95630 · USA · Tel: +1 916 265 7700 Denmark · Skodsborgvej 307 · DK-2850 · Nærum · Denmark · Tel: +45 7741 2000 Taiwan · 13FL-1,#128, sec.3 · Min Shen E. Road · Taipei · Taiwan · Tel: +886 2 25462988 Madrid · C/ Teide 5 · 28703 San Sebastián de los Reyes · Spain · Tel: +34 91 659 08 20
emsbk.com/anoms
