Bar Supervisor Responsible to
JOB DESCRIPTION Job title:
Bar Supervisor
Responsible to:
House Manager
Responsible for:
Catering Assistants
Principal Function To manage Derby Theatre’s bar operation, ensuring excellent customer service standards are maintained and financial and other targets are met. To be responsible for ensuring high standards of service and hygiene. To supervise a team of Catering Assistants and to develop a high performing culture. The Bar Supervisor will also bring flair and enthusiasm to the role and will be encouraged to develop a bar offer that reflects and supports the Derby Theatre brand.
Main Duties and Responsibilities
To ensure the bar operation (opening, closing, service and security) is operated in line with procedures and any other written and verbal communications.
To ensure all bar storage, service and stock areas are left clean and tidy at the end of service.
To ensure the bar is fully stocked at the end of service and to reconcile stock back to sales.
To ensure the dressing, appearance and presentation of the bar throughout service is of a consistently high standard and that excellent levels of cleanliness and hygiene are maintained at all times.
To ensure high standards of customer service at all times and to be an exemplar for the team in excellent customer service delivery.
To actively promote the interval drinks service to maximize income and reduce queue times during the interval.
To compile weekly rotas for a team of Catering Assistants, ensuring the efficient and effective use of resources.
To supervise Catering Assistants in their duties ensuring all service and operating procedures are followed.
To ensure new staff are inducted and trained in their role and to assist in the ongoing training and development of bar staff.
To ensure the taking of cash, the recording of sales and till reconciliation is all carried out in line with financial procedures and any other written and verbal communications.
To cash up daily takings in preparation for banking in line with procedures.
To ensure a safe and secure working environment is maintained for all employees and customers by ensuring adherence to relevant Health and Safety legislation and procedures.
To ensure all Environmental Health regulations are met in the management and operation of the bar and all due diligence paperwork is correctly maintained, for e.g. temperature records taken for freezers, stock is correctly rotated using FIFO (First In First Out principle).
To manage the ordering of all provisions (ice cream, confectionery, beverage, cleaning and disposables) as required, in line with financial procedures and financial and other targets.
To ensure the recording, retaining (ullage) and disposal of damaged or out of date products accordingly and ensure the safe disposal of all refuse from the bar.
To actively promote programmes and merchandise sales from the bar as part of the overall experience and to maximise income.
Working with the House Manager and Café Bar Supervisor, to ensure that appropriate planning and preparation is undertaken for seasons and events.
To act as Duty Manager for the front of house areas of the building where required. To deputise for the Cafe Supervisor during periods of annual leave.
Any other duties and responsibilities such as may be reasonably required within the level of the post.
Person Specification Essential One year’s previous experience as a Bar Supervisor /Bar staff
Desirable Knowledge of working in an arts based environment
Experience of supervising staff and ability to lead and motivate a team
Excellent customer service skills and able to lead by example
Experience of duty management/Supervision in a public building Ability to uphold the vision and values of Derby Theatre
Experience of stock control: ability to manage stock effectively and achieve GP targets Familiarity with EPOS systems and general computer literacy (Microsoft Office: Word, Excel, Outlook, etc.) Ability to maintain high standards of service while working under pressure Excellent interpersonal and communication skills Ability to work independently as well as part of a team Ability to work evening, weekends and public holidays, as required Sales oriented and target driven approach ability to maximize sales opportunities
Terms & Conditions of Service Salary:
£17,250 plus bonus / incentive scheme
Hours per week:
30, on an annualised hours contract (i.e. some flexibility in relation to hours worked per week so that fewer hours will be worked during quiet periods [Aug and Jan], more during busy periods), mainly evenings and weekends
Holiday:
28 days pro rata per year including Bank Holidays
Pension:
Derby Theatre operates a NEST contributory pension scheme
Probationary period:
The post is subject to a six month probationary period (with a notice period of I month in that time)
Notice:
The post is subject to a one month notice period
Benefits: Complimentary or discounted tickets to selected shows (non-transferable and subject to availability)
Cycle to Work scheme How to apply: Please email [email protected] or visit www.derbytheatre.co.uk/jobs to download the application pack. Return your completed application form by email to [email protected] or post to: Katrina Richardson 15 Theatre Walk Derby DE1 2NF Applications must be received by the deadline of midday on Wednesday 17th August Interviews will be held on Monday 23rd August. Successful applicants will be contacted before 6pm on Thursday 18th August.
Salary:
£17,250 pro rata
Holiday entitlement:
28 days (pro rata) per annum, rising to 33 days over five years, including public holidays
Main place of work:
Derby Theatre
Hours per week:
30 hours pw (mostly evening and weekend work)
Type of contract:
Annualised hours contract, which means hours will sometimes be +/- 30, depending on business needs, but averaging at 30 pw over the year
Probationary period:
Appointment will be subject to satisfactory completion of a six month probationary period
Notice:
One month
Pension:
Derby Theatre operates the NEST Pension scheme that all staff employed for three months or more are eligible to join
Bar Supervisor
Responsible to:
House Manager
Responsible for:
Catering Assistants
Principal Function To manage Derby Theatre’s bar operation, ensuring excellent customer service standards are maintained and financial and other targets are met. To be responsible for ensuring high standards of service and hygiene. To supervise a team of Catering Assistants and to develop a high performing culture. The Bar Supervisor will also bring flair and enthusiasm to the role and will be encouraged to develop a bar offer that reflects and supports the Derby Theatre brand.
Main Duties and Responsibilities
To ensure the bar operation (opening, closing, service and security) is operated in line with procedures and any other written and verbal communications.
To ensure all bar storage, service and stock areas are left clean and tidy at the end of service.
To ensure the bar is fully stocked at the end of service and to reconcile stock back to sales.
To ensure the dressing, appearance and presentation of the bar throughout service is of a consistently high standard and that excellent levels of cleanliness and hygiene are maintained at all times.
To ensure high standards of customer service at all times and to be an exemplar for the team in excellent customer service delivery.
To actively promote the interval drinks service to maximize income and reduce queue times during the interval.
To compile weekly rotas for a team of Catering Assistants, ensuring the efficient and effective use of resources.
To supervise Catering Assistants in their duties ensuring all service and operating procedures are followed.
To ensure new staff are inducted and trained in their role and to assist in the ongoing training and development of bar staff.
To ensure the taking of cash, the recording of sales and till reconciliation is all carried out in line with financial procedures and any other written and verbal communications.
To cash up daily takings in preparation for banking in line with procedures.
To ensure a safe and secure working environment is maintained for all employees and customers by ensuring adherence to relevant Health and Safety legislation and procedures.
To ensure all Environmental Health regulations are met in the management and operation of the bar and all due diligence paperwork is correctly maintained, for e.g. temperature records taken for freezers, stock is correctly rotated using FIFO (First In First Out principle).
To manage the ordering of all provisions (ice cream, confectionery, beverage, cleaning and disposables) as required, in line with financial procedures and financial and other targets.
To ensure the recording, retaining (ullage) and disposal of damaged or out of date products accordingly and ensure the safe disposal of all refuse from the bar.
To actively promote programmes and merchandise sales from the bar as part of the overall experience and to maximise income.
Working with the House Manager and Café Bar Supervisor, to ensure that appropriate planning and preparation is undertaken for seasons and events.
To act as Duty Manager for the front of house areas of the building where required. To deputise for the Cafe Supervisor during periods of annual leave.
Any other duties and responsibilities such as may be reasonably required within the level of the post.
Person Specification Essential One year’s previous experience as a Bar Supervisor /Bar staff
Desirable Knowledge of working in an arts based environment
Experience of supervising staff and ability to lead and motivate a team
Excellent customer service skills and able to lead by example
Experience of duty management/Supervision in a public building Ability to uphold the vision and values of Derby Theatre
Experience of stock control: ability to manage stock effectively and achieve GP targets Familiarity with EPOS systems and general computer literacy (Microsoft Office: Word, Excel, Outlook, etc.) Ability to maintain high standards of service while working under pressure Excellent interpersonal and communication skills Ability to work independently as well as part of a team Ability to work evening, weekends and public holidays, as required Sales oriented and target driven approach ability to maximize sales opportunities
Terms & Conditions of Service Salary:
£17,250 plus bonus / incentive scheme
Hours per week:
30, on an annualised hours contract (i.e. some flexibility in relation to hours worked per week so that fewer hours will be worked during quiet periods [Aug and Jan], more during busy periods), mainly evenings and weekends
Holiday:
28 days pro rata per year including Bank Holidays
Pension:
Derby Theatre operates a NEST contributory pension scheme
Probationary period:
The post is subject to a six month probationary period (with a notice period of I month in that time)
Notice:
The post is subject to a one month notice period
Benefits: Complimentary or discounted tickets to selected shows (non-transferable and subject to availability)
Cycle to Work scheme How to apply: Please email [email protected] or visit www.derbytheatre.co.uk/jobs to download the application pack. Return your completed application form by email to [email protected] or post to: Katrina Richardson 15 Theatre Walk Derby DE1 2NF Applications must be received by the deadline of midday on Wednesday 17th August Interviews will be held on Monday 23rd August. Successful applicants will be contacted before 6pm on Thursday 18th August.
Salary:
£17,250 pro rata
Holiday entitlement:
28 days (pro rata) per annum, rising to 33 days over five years, including public holidays
Main place of work:
Derby Theatre
Hours per week:
30 hours pw (mostly evening and weekend work)
Type of contract:
Annualised hours contract, which means hours will sometimes be +/- 30, depending on business needs, but averaging at 30 pw over the year
Probationary period:
Appointment will be subject to satisfactory completion of a six month probationary period
Notice:
One month
Pension:
Derby Theatre operates the NEST Pension scheme that all staff employed for three months or more are eligible to join
