bo oking c on dition s - AWS
BOOKING CONDITIONS These Booking Conditions, together with our privacy policy and, where you are viewing these terms on our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Shearings Holidays Ltd. (‘we’, ‘us’ or ‘our’). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to ‘you’ and ‘your’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:a. He / she has read these terms and conditions and has the authority to and does agree to be bound by them; b. He / she consents to our use of information in accordance with our Privacy Policy; c. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he / she and all members of the party are of the appropriate age to purchase those services.
2. Special Requests Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. If your special request relates to a special diet, please send us a copy of the diet. We will contact the hotel(s) affected but please note that some hotels may make an extra charge payable locally or may not have facilities to cope with special diets and we cannot be held liable for their failure to do so unless we have specifically confirmed to you that a special diet will be catered for. Where we think that a hotel is unlikely to be able to cope with a special diet we will tell you prior to issuing a booking confirmation. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met. 3. Disabilities and Medical Problems We are not a specialist disabled accommodation provider, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. 4. Insurance Adequate travel insurance is vital. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness. Details of a policy suitable to cover the arrangements you book are available on our website at www.shearings.com. If you choose to travel without adequate insurance cover, you must sign our insurance indemnity form and we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. Our unique policy enables you to obtain cover for most pre-existing medical conditions without the need to call a medical screening helpline. 24 Hour Emergency Assistance - The insurance also offers a 24 hour English speaking emergency assistance line. Cooling-off Period - If, once you have read your policy, you decide that the insurance does not meet your needs you can return it to us within 14 days of issue or prior to your start date, and providing no claims have been made, we’ll refund the premium in full.
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Insurance Premiums - Per person and are inclusive of Insurance Premium Tax 2 Nights
3 Nights
4 Nights
£11.50
£15.00
£18.50
5. Accuracy and Prices We endeavour to ensure that all the information and prices on our website and in our brochures are accurate, however, we reserve the right to alter any of our advertised accommodation prices at any time and correct errors in the prices of confirmed accommodation. You must check the current price and all other details relating to the accommodation that you wish to book before your booking is confirmed. We reserve the right to amend the price of unsold accommodation at any time and correct errors in the prices of confirmed accommodation. The price of your confirmed accommodation is subject at all times to changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates either or both of which may result in a variation of your accommodation price. 6. Changes by You If you wish to change any part of your accommodation arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable. 7. Cancellation by You If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices. We recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.):Period before holiday arrival within which written notice of cancellation is received
Amount you must pay
More than 29 days
Deposit
28 » 22 days
50% of total cost or deposit if greater
21 » 8 days
70% of total cost or deposit if greater
7 » 1 days
90% of total cost or deposit if greater
Departure day or later
Total cost of holiday
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us. No refunds will be given for passengers not travelling or for unused services. 8. If we Change or Cancel your Accommodation Booking It is unlikely that we will have to make any changes to your accommodation arrangements, but occasionally, we may have to make changes and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your accommodation arrangements. Your rights in relation to changes we make depend on whether we make a minor or a major change: Examples of “major changes” include the following when made before departure; a change of accommodation area for the whole or a significant part of your time away, a change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period. An example of a “minor change” would include or a change of accommodation to another of the same standard or classification. If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of i) (for major changes) accepting the changed arrangements ii) having a refund of all monies paid or iii) accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements. The above sets out the maximum extent of our liability for changes
and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you. Very rarely, we may be forced by ‘force majeure’ (see below) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. 9. Force Majeure Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office. 10. Our Responsibility for Your Booking We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations: i. where the accommodation cannot be provided as booked due to circumstances beyond our control; ii. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; iii. where you incur any loss or damage that relates to any business activity; iv. where any loss or damage relates to any services which do not form part of our contract with you; v. where services or facilities do not form part of our agreement or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which your accommodation supplier or any other supplier agrees to provide for you. We limit the amount of compensation we may have to pay you if we are found liable under this clause for claims in respect of any stay in a hotel, the extent of our liability will in all cases be limited as if we were the accommodation provider under The Paris Convention. You can ask for copies of this Convention from our offices. Please contact us. 11. Complaints We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your stay, please inform the relevant hotelier immediately who will endeavour to put things right. If your complaint is not resolved locally, and you wish to complain further, write to: The Customer Care Manager, Shearings Holidays, Miry Lane, Wigan, Lancashire, WN3 4AG within 28 days of the end of your stay, giving your holiday reference number, holiday code, departure date, and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complain, and will affect your rights under this contract. 12. Guest Behaviour If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your accommodation arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of
other individuals who have no connection with your booking arrangements or with us. Shearing Holidays Ltd is a member of ABTA (ABTA Number: V6468). When you book with an ABTA member you can expect high service standards, fair terms of trading and accurate information. ABTA’s strict joining code for members, code of conduct, customer helpline and approved ADR scheme to resolve complaints are all there to give you confidence and peace of mind when booking your travel arrangements. For more information see www.abta.com. 13. Passport, Visa and Immigration Requirements and Health Formalities It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your accommodation booking. You must check requirements for your own specific circumstances with your own doctor. Requirements do change and you must check the up to date position in good time before departure. Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
FESTIVE BREAKS
BOOKING CONDITIONS
1. Booking and Paying For Your Accommodation Arrangements A booking is made with us when a) you pay us a deposit (or if booking within 4 weeks of departure, full payment) and b) we issue you with a booking confirmation that will confirm the details of your booking and will be sent to you, or if you booked via one of our authorised travel agents, that agent. A binding contract will come into existence between you and us as soon as we have issued this confirmation. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out. The balance of the cost of your accommodation (including any applicable surcharge) is due not less than 4 weeks prior to the scheduled start date for your accommodation arrangements. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.
Car Breakdown and Recovery Insurance The insurance also meets the demands and needs of those who wish to ensure their car breakdown and recovery insurance requirements are covered.
Everything you need to know about your holiday
14. Jurisdiction and applicable law These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so. 15. Data Protection For the purposes of the Data Protection Act 1998 we are a data controller. In order to process your booking and to ensure that your travel arrangements can be properly performed we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party’s members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. We must pass on your personal details to the companies and organizations who need to know them so that your holiday can be provided (for example your airline, hotels, transport companies, credit/debit company or bank). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or otherwise as required by law. Where you provide us with personal details such as those mentioned above, you consent to this information being used as described above. We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. We have appropriate security measures in place to protect the personal details you give us. We may have to pass your details to organisations outside the European Economic Area, (EEA), controls on data protection in these places may not be as strong as the legal requirements in this country. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. 16. When can I check into my hotel? You may check into your hotel after 3.00pm on your selected arrival date, you are requested to vacate your room by 10.00am. 17. Alcohol Policy The company is legally bound by and fully subscribes to, the mandatory conditions and licensing objectives contained in the Licensing Act 2005 in accordance with UK licensing law. To that end, alcohol will not be served to patrons and guests where the Company or it’s representatives or employees (whose decision shall be final and binding) consider doing so would be in breach of the mandatory conditions or the objectives. Accordingly, in accordance with the mandatory conditions and the objectives the supply of alcohol under our inclusive package is not unlimited. For further information please visit the website www.drinkaware.co.uk 18. Smoking Policy We operate a strict no smoking policy in all our hotels. 19. Snow Assurance 1. If you are unable to get to your hotel due to adverse weather, we will transfer your booking to an alternative break of the same duration at any chosen Bay or Coast & Country hotel completely free of charge. If the new break is more expensive you will only have to pay the difference in cost. If it’s cheaper, we’ll refund the difference. 2. If your hotel has been closed due to adverse weather we will re-book you for an alternative break of the same duration at any chosen Bay hotel free of charge or give you a full refund on your holiday.
Shearings Holidays Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.
CHRISTMAS AND NEW YEAR BREAKS
Make this Christmas one to remember with Shearings Christmas and New Year are extra special times at Shearings Hotels, always brimming with warmth and festive spirit. We’ll take all the hard work out of Christmas for you, leaving you to relax and enjoy yourself.
DELICIOUS FESTIVE FAYRE Our Christmas and New Year breaks offer you superb dining choices all included in the price
If you enjoy festive fun, Bay Hotels offer lively entertainment with like-minded holidaymakers. If you prefer a more relaxing Christmas, you will love staying at a Coast & Country hotel.
CHRISTMAS BREAKS 2017
NEW YEAR BREAKS 2017/18
• Mulled wine on arrival • 4 nights comfortable accommodation • Traditional breakfasts • Leisurely brunches on Christmas Eve and Boxing Day • Three-course evening meals • Drinks reception • Traditional four-course festive Christmas Day lunch with all the trimmings • Afternoon teas • Festive entertainment programme • A visit from Santa
• Buck’s Fizz on arrival
Festive indulgence with:
Spoil yourself with: • 3 nights comfortable accommodation • Traditional breakfasts • Leisurely brunches on New Year’s Eve and New Year’s Day
• Three-course evening meals • Five-course New Year’s Eve dinner with drinks reception • Full festive programme of entertainment
To book call 0844 499 5775 visit www.shearingshotels.com or see your local travel agent
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2. Special Requests Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. If your special request relates to a special diet, please send us a copy of the diet. We will contact the hotel(s) affected but please note that some hotels may make an extra charge payable locally or may not have facilities to cope with special diets and we cannot be held liable for their failure to do so unless we have specifically confirmed to you that a special diet will be catered for. Where we think that a hotel is unlikely to be able to cope with a special diet we will tell you prior to issuing a booking confirmation. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met. 3. Disabilities and Medical Problems We are not a specialist disabled accommodation provider, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. 4. Insurance Adequate travel insurance is vital. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness. Details of a policy suitable to cover the arrangements you book are available on our website at www.shearings.com. If you choose to travel without adequate insurance cover, you must sign our insurance indemnity form and we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. Our unique policy enables you to obtain cover for most pre-existing medical conditions without the need to call a medical screening helpline. 24 Hour Emergency Assistance - The insurance also offers a 24 hour English speaking emergency assistance line. Cooling-off Period - If, once you have read your policy, you decide that the insurance does not meet your needs you can return it to us within 14 days of issue or prior to your start date, and providing no claims have been made, we’ll refund the premium in full.
62
Insurance Premiums - Per person and are inclusive of Insurance Premium Tax 2 Nights
3 Nights
4 Nights
£11.50
£15.00
£18.50
5. Accuracy and Prices We endeavour to ensure that all the information and prices on our website and in our brochures are accurate, however, we reserve the right to alter any of our advertised accommodation prices at any time and correct errors in the prices of confirmed accommodation. You must check the current price and all other details relating to the accommodation that you wish to book before your booking is confirmed. We reserve the right to amend the price of unsold accommodation at any time and correct errors in the prices of confirmed accommodation. The price of your confirmed accommodation is subject at all times to changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates either or both of which may result in a variation of your accommodation price. 6. Changes by You If you wish to change any part of your accommodation arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable. 7. Cancellation by You If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices. We recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.):Period before holiday arrival within which written notice of cancellation is received
Amount you must pay
More than 29 days
Deposit
28 » 22 days
50% of total cost or deposit if greater
21 » 8 days
70% of total cost or deposit if greater
7 » 1 days
90% of total cost or deposit if greater
Departure day or later
Total cost of holiday
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us. No refunds will be given for passengers not travelling or for unused services. 8. If we Change or Cancel your Accommodation Booking It is unlikely that we will have to make any changes to your accommodation arrangements, but occasionally, we may have to make changes and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your accommodation arrangements. Your rights in relation to changes we make depend on whether we make a minor or a major change: Examples of “major changes” include the following when made before departure; a change of accommodation area for the whole or a significant part of your time away, a change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period. An example of a “minor change” would include or a change of accommodation to another of the same standard or classification. If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of i) (for major changes) accepting the changed arrangements ii) having a refund of all monies paid or iii) accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements. The above sets out the maximum extent of our liability for changes
and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you. Very rarely, we may be forced by ‘force majeure’ (see below) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. 9. Force Majeure Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office. 10. Our Responsibility for Your Booking We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations: i. where the accommodation cannot be provided as booked due to circumstances beyond our control; ii. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; iii. where you incur any loss or damage that relates to any business activity; iv. where any loss or damage relates to any services which do not form part of our contract with you; v. where services or facilities do not form part of our agreement or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which your accommodation supplier or any other supplier agrees to provide for you. We limit the amount of compensation we may have to pay you if we are found liable under this clause for claims in respect of any stay in a hotel, the extent of our liability will in all cases be limited as if we were the accommodation provider under The Paris Convention. You can ask for copies of this Convention from our offices. Please contact us. 11. Complaints We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your stay, please inform the relevant hotelier immediately who will endeavour to put things right. If your complaint is not resolved locally, and you wish to complain further, write to: The Customer Care Manager, Shearings Holidays, Miry Lane, Wigan, Lancashire, WN3 4AG within 28 days of the end of your stay, giving your holiday reference number, holiday code, departure date, and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complain, and will affect your rights under this contract. 12. Guest Behaviour If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your accommodation arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of
other individuals who have no connection with your booking arrangements or with us. Shearing Holidays Ltd is a member of ABTA (ABTA Number: V6468). When you book with an ABTA member you can expect high service standards, fair terms of trading and accurate information. ABTA’s strict joining code for members, code of conduct, customer helpline and approved ADR scheme to resolve complaints are all there to give you confidence and peace of mind when booking your travel arrangements. For more information see www.abta.com. 13. Passport, Visa and Immigration Requirements and Health Formalities It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your accommodation booking. You must check requirements for your own specific circumstances with your own doctor. Requirements do change and you must check the up to date position in good time before departure. Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
FESTIVE BREAKS
BOOKING CONDITIONS
1. Booking and Paying For Your Accommodation Arrangements A booking is made with us when a) you pay us a deposit (or if booking within 4 weeks of departure, full payment) and b) we issue you with a booking confirmation that will confirm the details of your booking and will be sent to you, or if you booked via one of our authorised travel agents, that agent. A binding contract will come into existence between you and us as soon as we have issued this confirmation. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out. The balance of the cost of your accommodation (including any applicable surcharge) is due not less than 4 weeks prior to the scheduled start date for your accommodation arrangements. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.
Car Breakdown and Recovery Insurance The insurance also meets the demands and needs of those who wish to ensure their car breakdown and recovery insurance requirements are covered.
Everything you need to know about your holiday
14. Jurisdiction and applicable law These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so. 15. Data Protection For the purposes of the Data Protection Act 1998 we are a data controller. In order to process your booking and to ensure that your travel arrangements can be properly performed we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party’s members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. We must pass on your personal details to the companies and organizations who need to know them so that your holiday can be provided (for example your airline, hotels, transport companies, credit/debit company or bank). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or otherwise as required by law. Where you provide us with personal details such as those mentioned above, you consent to this information being used as described above. We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. We have appropriate security measures in place to protect the personal details you give us. We may have to pass your details to organisations outside the European Economic Area, (EEA), controls on data protection in these places may not be as strong as the legal requirements in this country. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. 16. When can I check into my hotel? You may check into your hotel after 3.00pm on your selected arrival date, you are requested to vacate your room by 10.00am. 17. Alcohol Policy The company is legally bound by and fully subscribes to, the mandatory conditions and licensing objectives contained in the Licensing Act 2005 in accordance with UK licensing law. To that end, alcohol will not be served to patrons and guests where the Company or it’s representatives or employees (whose decision shall be final and binding) consider doing so would be in breach of the mandatory conditions or the objectives. Accordingly, in accordance with the mandatory conditions and the objectives the supply of alcohol under our inclusive package is not unlimited. For further information please visit the website www.drinkaware.co.uk 18. Smoking Policy We operate a strict no smoking policy in all our hotels. 19. Snow Assurance 1. If you are unable to get to your hotel due to adverse weather, we will transfer your booking to an alternative break of the same duration at any chosen Bay or Coast & Country hotel completely free of charge. If the new break is more expensive you will only have to pay the difference in cost. If it’s cheaper, we’ll refund the difference. 2. If your hotel has been closed due to adverse weather we will re-book you for an alternative break of the same duration at any chosen Bay hotel free of charge or give you a full refund on your holiday.
Shearings Holidays Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.
CHRISTMAS AND NEW YEAR BREAKS
Make this Christmas one to remember with Shearings Christmas and New Year are extra special times at Shearings Hotels, always brimming with warmth and festive spirit. We’ll take all the hard work out of Christmas for you, leaving you to relax and enjoy yourself.
DELICIOUS FESTIVE FAYRE Our Christmas and New Year breaks offer you superb dining choices all included in the price
If you enjoy festive fun, Bay Hotels offer lively entertainment with like-minded holidaymakers. If you prefer a more relaxing Christmas, you will love staying at a Coast & Country hotel.
CHRISTMAS BREAKS 2017
NEW YEAR BREAKS 2017/18
• Mulled wine on arrival • 4 nights comfortable accommodation • Traditional breakfasts • Leisurely brunches on Christmas Eve and Boxing Day • Three-course evening meals • Drinks reception • Traditional four-course festive Christmas Day lunch with all the trimmings • Afternoon teas • Festive entertainment programme • A visit from Santa
• Buck’s Fizz on arrival
Festive indulgence with:
Spoil yourself with: • 3 nights comfortable accommodation • Traditional breakfasts • Leisurely brunches on New Year’s Eve and New Year’s Day
• Three-course evening meals • Five-course New Year’s Eve dinner with drinks reception • Full festive programme of entertainment
To book call 0844 499 5775 visit www.shearingshotels.com or see your local travel agent
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