business scorecard, key performance indicator setting, cascading
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
BUSINESS SCORECARD, KEY PERFORMANCE INDICATOR SETTING, CASCADING AND MONITORING DURATION: 2 DAYS; TIME SCHEDULE Time - 9:00am to 5:00pm Break - 10:15am to 10.30am and 3:15pm to 3:30pm Lunch - 1:00pm to 2:00pm INTRODUCTION Organizations that have been trying to emulate the Big Players in practicing PMS, KPI and all other performance jargons have gained more complains, tears and frustrations from staff instead of results. In this PMS-3 Steps, participants will learn on the overall concept in performance management system, design their own system and analyze the bad actors that would affect the success of this initiative. BENEFITS Upon completion of this program, participants will be able to: Understand the concept of Business Scorecard and translating it into action plans in 5 easy steps Set Key Performance Indicators the correct way Cascade KPI to the downline and get their buy-ins Monitor KPI contract success Analyze bad actors in your current Performance Contract, and what should be done about it Combat low self-esteem and poor team performance Analyze business needs and to decide on the best key performance indicator to each level of organization Cascade KPI effectively and to gain team’s buy-in to the performance contract Monitor progress and deliver timely result of cost optimization initiatives KEY CONTENT MODULE 1 - PERFORMANCE MANAGEMENT SYSTEM Definition, History And Basic Of BSC Ge, Petronas And Toyota – How Did They Do It? The Life Cycle Of Malaysian Companies Initiatives MODULE 2 - DESIGN A BASIC PERFORMANCE MANAGEMENT SYSTEM FOR YOUR ORGANIZATION 5 Steps – Strategize, Design, Cascade, Communicate, And Monitor Results o How To Build Company’s Scorecards And Key Performance Indicators o How To Relate Initiatives, Activity And Task To Result? o How To Monitor KPI Progress? MODULE 3 - INDIVIDUAL / TEAM PERFORMANCE CONTRACT Personal Contract And Team Contract How To Communicate Targets, Cascade KPI And Get Individual Commitment To Team Success? MODULE 4 - PERFORMANCE MONITORING, COACHING AND MENTORING Three Ways To Monitor Results Coaching To Success 1|P a g e
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
Mentoring To Success
MODULE 5 - PERFORMANCE REVIEW, REWARD AND RECOGNITION The Processes In Performance Review Reward And Recognition Setbacks, Repeated Mistakes And Impact To Staff Motivation MODULE 6 - MANAGING BAD ACTORS IN PMS Why Some Organizations Did It And Why Some Fail? The Bad Actors Design Interventions AUDIENCE This program is designed for Managers, Executives, Supervisors and Heads of Department. METHODOLOGY This program will be conducted with interactive lectures, power point presentation, discussions, practical exercise, chalk and board, facilitation and case study discussions. .
051016 2|P a g e
Website: www.quorse.com
BUSINESS SCORECARD, KEY PERFORMANCE INDICATOR SETTING, CASCADING AND MONITORING DURATION: 2 DAYS; TIME SCHEDULE Time - 9:00am to 5:00pm Break - 10:15am to 10.30am and 3:15pm to 3:30pm Lunch - 1:00pm to 2:00pm INTRODUCTION Organizations that have been trying to emulate the Big Players in practicing PMS, KPI and all other performance jargons have gained more complains, tears and frustrations from staff instead of results. In this PMS-3 Steps, participants will learn on the overall concept in performance management system, design their own system and analyze the bad actors that would affect the success of this initiative. BENEFITS Upon completion of this program, participants will be able to: Understand the concept of Business Scorecard and translating it into action plans in 5 easy steps Set Key Performance Indicators the correct way Cascade KPI to the downline and get their buy-ins Monitor KPI contract success Analyze bad actors in your current Performance Contract, and what should be done about it Combat low self-esteem and poor team performance Analyze business needs and to decide on the best key performance indicator to each level of organization Cascade KPI effectively and to gain team’s buy-in to the performance contract Monitor progress and deliver timely result of cost optimization initiatives KEY CONTENT MODULE 1 - PERFORMANCE MANAGEMENT SYSTEM Definition, History And Basic Of BSC Ge, Petronas And Toyota – How Did They Do It? The Life Cycle Of Malaysian Companies Initiatives MODULE 2 - DESIGN A BASIC PERFORMANCE MANAGEMENT SYSTEM FOR YOUR ORGANIZATION 5 Steps – Strategize, Design, Cascade, Communicate, And Monitor Results o How To Build Company’s Scorecards And Key Performance Indicators o How To Relate Initiatives, Activity And Task To Result? o How To Monitor KPI Progress? MODULE 3 - INDIVIDUAL / TEAM PERFORMANCE CONTRACT Personal Contract And Team Contract How To Communicate Targets, Cascade KPI And Get Individual Commitment To Team Success? MODULE 4 - PERFORMANCE MONITORING, COACHING AND MENTORING Three Ways To Monitor Results Coaching To Success 1|P a g e
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
Mentoring To Success
MODULE 5 - PERFORMANCE REVIEW, REWARD AND RECOGNITION The Processes In Performance Review Reward And Recognition Setbacks, Repeated Mistakes And Impact To Staff Motivation MODULE 6 - MANAGING BAD ACTORS IN PMS Why Some Organizations Did It And Why Some Fail? The Bad Actors Design Interventions AUDIENCE This program is designed for Managers, Executives, Supervisors and Heads of Department. METHODOLOGY This program will be conducted with interactive lectures, power point presentation, discussions, practical exercise, chalk and board, facilitation and case study discussions. .
051016 2|P a g e
