Business Tools for Career Readiness
Business Tools for Career Readiness
Communication in the 21st Century Workplace
Module 1
with Patricia Bravo
“Connecting is the ability to identify with people and relate to them in a way that increases your influence with them.” －John C. Maxwell
Communication is about OTHERS!
Be a good listener Find some commonalities Build upon what you know Ask questions
Consider your audience!
Communication is most effective when making connections
Check your email for your tone
Keep the underlying foundation of connection in mind Learn different conflict styles
5 Steps to Resolve Conflict
Agree upon the issue Gather information Set the stage
Brainstorm solutions
Agree upon the final solution
The Three S’s Keep it simple
Say it slowly
Have a smile
Communication in the 21st Century Workplace
Module 1
with Patricia Bravo
“Connecting is the ability to identify with people and relate to them in a way that increases your influence with them.” －John C. Maxwell
Communication is about OTHERS!
Be a good listener Find some commonalities Build upon what you know Ask questions
Consider your audience!
Communication is most effective when making connections
Check your email for your tone
Keep the underlying foundation of connection in mind Learn different conflict styles
5 Steps to Resolve Conflict
Agree upon the issue Gather information Set the stage
Brainstorm solutions
Agree upon the final solution
The Three S’s Keep it simple
Say it slowly
Have a smile
