change of account name procedure
PROCEDURE
Mariveles Water District MARIVELES, BATAAN
CHANGE OF ACCOUNT NAME PROCEDURE
Document No : PM-CSD-06 Revision No : 00 Effectivity Date : Pages : 1 of 2
I. OBJECTIVE To be able to help the consumers who wish to change the account name/registered name of their service connection II. SCOPE All registered consumers of Mariveles Water District III. RESPONSIBILITY AND RESOURCE Responsible personnel are Utilities Customer Service Assistant and the Computer Programmer and Department Manager-CSD IV. DEFINITION OF TERMS DOCUMENTS - list of requirements to be submitted by the registered consumer. REGISTERED CONSUMER – is the Account Name stated in the Customer’s Master File of MRBCS of MWD. CHANGE OF ACCOUNT NAME FORM – a type of form issued by UCSA-B, to be fill-out by the consumer for the change of account name
V. REFERENCE DOCUMENTS MWD Rules & Regulations VI. RECORDS GENERATED Logbook for Change Name
Prepared by: CYNTHIA S. CRUZ Public Relation Officer-B
Reviewed by: ROSSANA M. GONZALES Department Manager-CSD
Approved by: CRISTINELA RUTH I. LAMAYRA General Manager B
PROCEDURE
Mariveles Water District MARIVELES, BATAAN
CHANGE OF ACCOUNT NAME PROCEDURE
Document No : PM-CSD-06 Revision No : 00 Effectivity Date : Pages : 2 of 2
VII. PROCEDURE DETAILS AND FLOW No.
Process Flow
Start 1
Apply for change of account name
Description of Activity 1.1. The UCSA-B will accept consumer who apply for change of account name for the reason of: 1.1.a. change of status from single to married 1.1.b. Purchase of property of change of ownership 1.1.c. owner is deceased
Guidelines/ Policy 1.1. MWD Rules & Regulations 1.2. 100% complete documents/ Requirements, such as: 1.2.a. Deed of Sale 1.2.b. Waiver of rights 1.2.c. Death certificate (in case of deceased) 1.2.d. Valid ID 1.2.e. Barangay Certificate 1.2.f. Marriage Contract
Responsible Person
UCSA-B
Retained Information
Requirements submitted
1.2. UCSA-B will require the consumer to fillout the form for change of account name and submit the required documents.
2
3
4
5
Pay the fee for change of account name
Signature and approval of the form for change of account name
Encoding/changing of the new name to the MRBCS
Record the change name to the Logbook
End
2.1. The consumer pays the fee to the cashier.
Signing and approval of the change of account name
If the requirements are complete, the Computer Programmer or UCSA-B will change the name of the consumer in the master file from original to the new account name. Record the change of account name to the logbook for change name
MWD Rules & Regulation
The Change of Account Name Form should be accompanied/attached with the required documents
MWD Rules & Regulations
Cashier
Department Manager-CSD
Computer Programmer/ UCSA
Computer Programmer/ UCSA
Change of Account Name Form
Requirements submitted
Logbook for Change Name
Mariveles Water District MARIVELES, BATAAN
CHANGE OF ACCOUNT NAME PROCEDURE
Document No : PM-CSD-06 Revision No : 00 Effectivity Date : Pages : 1 of 2
I. OBJECTIVE To be able to help the consumers who wish to change the account name/registered name of their service connection II. SCOPE All registered consumers of Mariveles Water District III. RESPONSIBILITY AND RESOURCE Responsible personnel are Utilities Customer Service Assistant and the Computer Programmer and Department Manager-CSD IV. DEFINITION OF TERMS DOCUMENTS - list of requirements to be submitted by the registered consumer. REGISTERED CONSUMER – is the Account Name stated in the Customer’s Master File of MRBCS of MWD. CHANGE OF ACCOUNT NAME FORM – a type of form issued by UCSA-B, to be fill-out by the consumer for the change of account name
V. REFERENCE DOCUMENTS MWD Rules & Regulations VI. RECORDS GENERATED Logbook for Change Name
Prepared by: CYNTHIA S. CRUZ Public Relation Officer-B
Reviewed by: ROSSANA M. GONZALES Department Manager-CSD
Approved by: CRISTINELA RUTH I. LAMAYRA General Manager B
PROCEDURE
Mariveles Water District MARIVELES, BATAAN
CHANGE OF ACCOUNT NAME PROCEDURE
Document No : PM-CSD-06 Revision No : 00 Effectivity Date : Pages : 2 of 2
VII. PROCEDURE DETAILS AND FLOW No.
Process Flow
Start 1
Apply for change of account name
Description of Activity 1.1. The UCSA-B will accept consumer who apply for change of account name for the reason of: 1.1.a. change of status from single to married 1.1.b. Purchase of property of change of ownership 1.1.c. owner is deceased
Guidelines/ Policy 1.1. MWD Rules & Regulations 1.2. 100% complete documents/ Requirements, such as: 1.2.a. Deed of Sale 1.2.b. Waiver of rights 1.2.c. Death certificate (in case of deceased) 1.2.d. Valid ID 1.2.e. Barangay Certificate 1.2.f. Marriage Contract
Responsible Person
UCSA-B
Retained Information
Requirements submitted
1.2. UCSA-B will require the consumer to fillout the form for change of account name and submit the required documents.
2
3
4
5
Pay the fee for change of account name
Signature and approval of the form for change of account name
Encoding/changing of the new name to the MRBCS
Record the change name to the Logbook
End
2.1. The consumer pays the fee to the cashier.
Signing and approval of the change of account name
If the requirements are complete, the Computer Programmer or UCSA-B will change the name of the consumer in the master file from original to the new account name. Record the change of account name to the logbook for change name
MWD Rules & Regulation
The Change of Account Name Form should be accompanied/attached with the required documents
MWD Rules & Regulations
Cashier
Department Manager-CSD
Computer Programmer/ UCSA
Computer Programmer/ UCSA
Change of Account Name Form
Requirements submitted
Logbook for Change Name
