Cheryl Bachelder
Franchise Relations Summit Maintaining a healthy franchising culture during growth and change Facilitator: Moderator:
Jack Pearce, CFE, Executive Director Franchise Integration, Annex Brands Greg Nathan, CFE, Founder, Franchise Relationships Institute
9.00am
Part 1: Panel of Franchise Leaders with Q & A
10.40am
Refreshment Break
11.00am
Part 2: Round Tables - contribute your experience
“How we do things around here” Franchisees and franchisor team glad to be involved Everyone focused on creating loyal happy customers
SIGNS OF A HEALTHY CULTURE
Consistency between the espoused brand and actual culture
Open sharing of data and information
People give each other the benefit of the doubt
Our Panelists Cheryl Bachelder, CEO and President, Popeyes Louisana Chicken Mitch Cohen, Multi-Unit Franchisee Dunkin Donuts & Baskin Robbins, Co-Chair, Board of Directors John Hogan, Chief Development Officer, Home Instead Senior Care Geoff Goodman, President, Orange Leaf Frozen Yogurt
Our Round Table Topics • • • • • • • • • •
Maintaining a healthy culture during changes in top franchisor leadership Maintaining a healthy culture during changes in franchisor ownership Fostering collaboration between franchisees in the same region Keeping your Support Office culture aligned between departments Getting buy-in to unpopular but essential system wide changes Keeping your business model up to date with changing customer needs Using conferences and regional meetings to maintain a healthy culture Managing unhappy franchisees who are undermining the culture Helping millennial franchisor executives to be effective leaders Your Pearls of wisdom for creating a healthy franchising culture
Our Panelists Cheryl Bachelder, CEO and President, Popeyes Louisana Chicken Mitch Cohen, Multi-Unit Franchisee Dunkin Donuts & Baskin Robbins, Co-Chair, Board of Directors
Our Panelists Cheryl Bachelder, CEO and President, Popeyes Louisana Chicken Mitch Cohen, Multi-Unit Franchisee Dunkin Donuts & Baskin Robbins, Co-Chair, Board of Directors John Hogan, Chief Development Officer, Home Instead Senior Care Geoff Goodman, President, Orange Leaf Frozen Yogurt
Our Round Table Process • • • • • • • • •
Select a topic you believe you can contribute to. Go to the relevant table (see handout for table numbers). Introduce yourself to your facilitator and peers. Reflect and write down your thoughts on what has worked for you. Decide on a scribe for your table. When invited, share a tip or an idea (to be recorded by scribes). Listen to tips given by others and try to contribute something different. Make tips, ideas or suggestions specific and practical. Scribes to hand or email their lists to Jack Pearce.
Franchise Relations Summit Thank you for attending!
Please email round table notes to Jack Pearce [email protected]
Round table notes will be uploaded to http://fransocial.franchise.org/communities/
Franchise Relations Dialog Forum
Jack Pearce, CFE, Executive Director Franchise Integration, Annex Brands Greg Nathan, CFE, Founder, Franchise Relationships Institute
9.00am
Part 1: Panel of Franchise Leaders with Q & A
10.40am
Refreshment Break
11.00am
Part 2: Round Tables - contribute your experience
“How we do things around here” Franchisees and franchisor team glad to be involved Everyone focused on creating loyal happy customers
SIGNS OF A HEALTHY CULTURE
Consistency between the espoused brand and actual culture
Open sharing of data and information
People give each other the benefit of the doubt
Our Panelists Cheryl Bachelder, CEO and President, Popeyes Louisana Chicken Mitch Cohen, Multi-Unit Franchisee Dunkin Donuts & Baskin Robbins, Co-Chair, Board of Directors John Hogan, Chief Development Officer, Home Instead Senior Care Geoff Goodman, President, Orange Leaf Frozen Yogurt
Our Round Table Topics • • • • • • • • • •
Maintaining a healthy culture during changes in top franchisor leadership Maintaining a healthy culture during changes in franchisor ownership Fostering collaboration between franchisees in the same region Keeping your Support Office culture aligned between departments Getting buy-in to unpopular but essential system wide changes Keeping your business model up to date with changing customer needs Using conferences and regional meetings to maintain a healthy culture Managing unhappy franchisees who are undermining the culture Helping millennial franchisor executives to be effective leaders Your Pearls of wisdom for creating a healthy franchising culture
Our Panelists Cheryl Bachelder, CEO and President, Popeyes Louisana Chicken Mitch Cohen, Multi-Unit Franchisee Dunkin Donuts & Baskin Robbins, Co-Chair, Board of Directors
Our Panelists Cheryl Bachelder, CEO and President, Popeyes Louisana Chicken Mitch Cohen, Multi-Unit Franchisee Dunkin Donuts & Baskin Robbins, Co-Chair, Board of Directors John Hogan, Chief Development Officer, Home Instead Senior Care Geoff Goodman, President, Orange Leaf Frozen Yogurt
Our Round Table Process • • • • • • • • •
Select a topic you believe you can contribute to. Go to the relevant table (see handout for table numbers). Introduce yourself to your facilitator and peers. Reflect and write down your thoughts on what has worked for you. Decide on a scribe for your table. When invited, share a tip or an idea (to be recorded by scribes). Listen to tips given by others and try to contribute something different. Make tips, ideas or suggestions specific and practical. Scribes to hand or email their lists to Jack Pearce.
Franchise Relations Summit Thank you for attending!
Please email round table notes to Jack Pearce [email protected]
Round table notes will be uploaded to http://fransocial.franchise.org/communities/
Franchise Relations Dialog Forum
