Chicago Messenger Services ESRI GeoInfo Summit Presentation
Chicago Messenger Service GeoInfo Summit June 29, 2004
Arclogistics Routetm revolutionizes deliveries to restaurants
1
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • • • • • • •
Introduction Situation Solution - Routing Solution - AVL Solution - Paperless, Real-time information Results Contact Information
2
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Chicago Messenger Services • Courier Services - messenger operations Chicago Messenger Service is a family owned and operated company that has been serving the business community of the Chicago Metropolitan Area since 1964.
• NiteMoves, Inc. - next day deliveries NiteMOVES® • CMS Logistics, Inc. - complete outsourced delivery operations
3
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Truck Dispatching Innovations, Inc. • Chicago based, local delivery consultants • Certified ArcLogistics trainers • Cloudberry AVL & wireless communications solution providers • Source for mobile handhelds for paperless transactions
4
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • Importers and distributors of cheeses and specialty foods
5
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • Supply restaurants and grocery stores
6
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • operate 14 vehicles delivering 250 -400 orders daily
7
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • Mostly refrigerated cube trucks, some vans
8
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • Introduction
• Situation • • • • •
Solution - Routing Solution - AVL Solution - Paperless, Real-time information Results Contact Information
9
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports’ Owner did the daily routing • For 16 years, arrive 2am every morning five days a week • Everything in his head, only one who could perform task – time windows, priorities, locations, delivery information
• Company growth was restricted by owner’s capabilities • Trucks assigned fixed areas, little load balancing
10
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Delivery operation outsourced to Chicago Messenger Service • Vehicles and drivers operated by Chicago Messenger Services • Routing activity still being done by owner of European Imports
11
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • Introduction • Situation
• Solution - Routing • • • •
Solution - AVL Solution - Paperless, Real-time information Results Contact Information
12
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Order Process Flow
ALR ORDERS export Orders for routing
Enterprise software
ArcLogistics Route ALR Update orders with route info Order.TXT
13
Order number Truck Number (driverName) ETA Stop Sequence
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Dispatcher imports orders
14
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
List View of downloaded orders
15
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Map view of orders
16
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Map view of downtown orders
17
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Order properties
18
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Vehicles available
19
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Vehicle properties - vehicle
20
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Vehicle properties - work day
21
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Build Routes - map view of routes
22
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Map view - downtown routes
23
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
List view - routed vehicles
24
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
List view - single route
25
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Dispatcher Summary Routing Folder:20040624 ROUTED
Dispatcher Summary 6/25/04 Print Date/Time: (All times are in hours) NY Route
AL Route
EI 01 ROB EI 02 ED EI 03 ABDEL EI 04 STEVE EI 05 TOMMY EI 06 RALPH EI 07 DAN 1st EI 07 2nd EI 08 MARIO EI 09 CARLOS EI 10 RON EI 11 BERNARDINO EI 12 BOB/DELEX EI 13 RYAN/DLX EI 14 JAIME Total
7:28AM Actual Depart
Start Time
End Time
Orders
Cost
Violation Violations Time
Weight
Miles
Overtime
Service Time
Drive Time
6:00:00 11:46:00 AM
17
$166.47
0.0
0
2,576
21
0.0
3.5
1.3
7:00:00
12:43:00
26
$176.47
0.0
0
6,169
22
0.0
6.1
2.2
6:00:00
1:54:00 PM
27
$195.71
1.9
4
3,239
18
0.0
4.9
1.6
6:30:00
4:42:00 PM
19
$317.18
1.3
2
5,054
120
1.7
4.5
5.5
6:30:00
1:37:00 PM
17
$224.03
0.0
0
3,222
71
0.0
2.9
3.5
5:00:00
2:43:00 PM
14
$394.36
0.0
0
2,713
237
1.2
2.2
7.1
8:00:00 12:18:00 PM
16
$138.65
0.0
0
1,846
12
0.0
2.9
1.3
11:00:00
2:36:00 PM
6
$130.00
0.0
0
740
15
0.0
1.4
1.1
7:00:00 11:43:00 AM
15
$144.91
0.0
0
1,840
12
0.0
2.4
1.0
6:30:00
6:08:00 PM
25
$347.77
0.0
0
4,549
121
3.1
4.9
6.6
7:00:00
2:26:00 PM
15
$192.69
0.0
0
1,978
23
0.0
3.1
1.3
7:00:00
3:56:00 PM
16
0.0
0
2,915
118
0.4
2.9
4.8
7:30:00
12:45:00
13
$147.08
0.0
0
1,825
91
0.0
1.9
4.1
7:00:00
1:45:00 PM
19
$199.45
0.0
0
4,668
45
0.0
3.3
2.8
5:00:00
3:41:00 PM
8
$413.98
0.0
0
2,854
236
2.2
1.7
8.9
48.4
53.0
253
$288.94
$3277.71
26
3.2
6
46,189
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
1,160
8.6
Reports - Load Report p
Vehicle:
EI 14 JAIME
Route:
(first is last stop)
1
Print Date/Time:
6/25/04
Routing Folder:
20040624 ROUTED
Start (European )
# 406238
WGT
SWEET WILLIAM'S TEA ROOM
COMMENTS VIA:EIL04 STEVE PRICE-815-338-73
2
7:30AM
# 406249
00EXT333WITH AMOUNT
302
OR CC # WGT
71
PRITZLAFF MEATS
WGT
72
GRASCH FOODS
WGT
391
GRASCH FOODS
WGT
439
GRACIOUS CATERING
WGT
83
MAGGIANO'S - MILWAUKEE MAYFAIR
WGT
1,443
MIDWESTERN REGIONAL MEDICAL
WGT
53
KIRSCH'S FRENCH COUNTRY
COMMENTS VIA:EIL602 NO DELIVERY CHARGES PER TIM DOYLE
3
# 406022
COMMENTS VIA:EIL602
4
# 405585
COMMENTS VIA:EIL602
5
# 405584
COMMENTS VIA:EIL602
6
# 406248
COMMENTS VIA:EIL601 ROUNDTRIP P.U. DUCK FAT
7
# 406041
COMMENTS VIA:EIL601
8
# 405953
COMMENTS VIA:CMS PLEASE DELIVER EARLY A.M.
Total
Orders
8
WGT
2,854
VOL
109
27
CTM
0
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Overview map
28
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Route Manifest p
Vehicle: Truck#:
EI 14 JAIME JAIME 304543
Routing Folder:
p
Driver #:______
End odmtr:____________
Time Out:__________
Print Date/Time: 6/25/04
Begin odmtr:___________
End Time :__________
Total miles:____________
Total Hours:________
20040624
7:30AM
dr job #:______________ Customer
Address
Start (European )
2475 N. Elston Ave. Chicago IL
Cust#:
60647
Ord#:
Customer
Address
MIDWESTERN REGIONAL MEDICAL
2520 ELISHA AVE
HM WK Cust#: 23385
ZION IL
60099
Ord#: 405953
ETA TW1
5:00:00 AM Wide Open
Actual Service Time :____
Time ETA TW1 TW2
Delivery
6:40:00 AM 4:45:00 AM - 11:59:00 PM
SRVC 14
Priority:
VIA:CMS
MAGGIANO'S MILWAUKEE MAYFAIR
2500 NORTH MAYFAIR
HM WK Cust#: 22517
WAUWATOSA WI
53226
Ord#: 406041
Time ETA TW1 TW2
SRVC 14
Priority:
Address 957 N GLENVIEW AVE WAUWATOSA WI
53213
Ord#: 406248
Time ETA TW1 TW2
Actual Service Time :____
Delivery
9:01:00 AM 9:00:00 AM - 3:00:00 PM
SRVC 14
Priority:
Actual Departure:_______ Actual Arrival: _________
Normal
Actual Service Time :____
Cust Signature:____________________________ Print:
DESC VIA:EIL601 ROUNDTRIP P.U. DUCK FAT
Customer
Address
GRASCH FOODS
13950 W NORTH AVE
Customer
Normal
Cust Signature:____________________________ Print:
Customer
DESC COMMENT
Actual Departure:_______ Actual Arrival: _________
VIA:EIL601
GRACIOUS CATERING
I HM WK Cust#: 13352
Actual Service Time :____
Delivery
8:35:00 AM 6:00:00 AM - 12:00:00 PM
DESC
COMMENT
Normal
PLEASE DELIVER EARLY A.M.
Address
HM WK Cust#: 18849
Actual Departure:_______ Actual Arrival: _________
Cust Signature:____________________________ Print:
Customer
COMMENT
Actual Departure:_______ Actual Arrival: _________
SRVC 5
DESC COMMENT
EIL job #:________________ Delivery
Time
BROOKFIELD WI
53005
Ord#: 405584
Time ETA TW1 TW2
Delivery
9:30:00 AM 7:00:00 AM - 11:00:00 AM
SRVC 1
Priority:
Actual Departure:_______ Actual Arrival: _________
Normal
Actual Service Time :____
Cust Signature:____________________________ Print:
VIA:EIL602 Address
Time
Delivery
29
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Detailed Directions Depart 2500 NORTH MAYFAIR ROAD Turn south onto N Mayfair Rd Travel on N Mayfair Rd for 0.20 miles Merge onto STHY 100 Travel on STHY 100 for 0.05 miles Turn right onto W North Ave Travel on W North Ave for 0.37 miles Turn left onto Ramp Travel on Ramp for 0.01 miles Merge onto Unnamed Travel on Unnamed for 0.33 miles Merge onto USHY 45 Travel on USHY 45 for 1.41 miles Merge onto Exit 39 Travel on Exit 39 for 0.14 miles Merge onto Unnamed Travel on Unnamed for 0.13 miles Turn left onto W Wisconsin Ave Travel on W Wisconsin Ave for 0.96 miles Turn left onto N Glenview Ave Travel on N Glenview Ave for 0.23 miles
30
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Deliveries being made
31
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • Introduction • Situation • Solution - Routing
• Solution - AVL • Solution - Paperless, Real-time information • Results • Contact Information
32
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Cloudberry AVL systems installed in vehicles
33
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
ALR / Cloudberry transfer interface
34
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Cloudberry Web-interface provides Orders and vehicle real-time location
35
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Cloudberry Screen • Vehicle real-time locations – Good for Customer Service inquires – Vehicle status (moving, velocity, stopped, etc.) – Facilitates On-demand dispatching
• Route Information – Stop Lists, planned route of each vehicle
• Order Status Information – auto-statused by black box (loiter, proximately) – manual onscreen or remote statusing
36
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Stop List of routes
37
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Highlight individual routes
38
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Loiter & Position Report
39
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Auditing travel
40
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Route Compliance Report
41
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • • • •
Introduction Situation Solution - Routing Solution - AVL
• Solution - Paperless, Real-time information • Results • Contact Information
42
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Web based - Route Assistant • Route manifest • Directions to stop • Order statusing
43
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Web based - Manager Assist • Find vehicle
44
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In-vehicle MDT, PDA’s
• In-vehicle navigation • Messaging
45
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Credit Card swiping
46
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • • • • •
Introduction Situation Solution - Routing Solution - AVL Solution - Paperless, Real-time information
• Results • Contact Information
47
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • Valuable customer and delivery information documented and captured in Accounting system • Chicago operations have grown significantly • Purchased a company in Phoenix, AZ • Purchased a company in Atlanta, GA • Owner now operates out of his new home in Montana
48
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Chicago Messenger Services • European Imports very satisfied • Fully responsible for routing and delivery operations • Can use excess delivery capacity for other CMS needs • Operation very scalable with demand – 200 to over 400 orders per days
49
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Financial Results - 2001 baseline 2001 Vehicles
9
Hours / day
11.5 hours
Labor$ / hr Labor$/day
$ 14.00 $ 185.50 per driver
Vehicle:
$ fixed
86.00 per vehicle
$
66.00
nonlabor variable $
20.00
145
Orders per day: Total hours per day: Total Cost per day:
50
103.5 $ 2,444 Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Financial Results - 2004 current 2004 Vehicles
14
Hours / day
8.5 hours
Labor$ / hr Labor$/day
$ $
Vehicle:
$ fixed
16.00 140.00 per driver 86.00 per vehicle
$
66.00
nonlabor variable $
20.00
Orders per day:
285
Total hours per day:
119 $
Total Cost per day:
51
3,164 Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Financial Results - 2001 vs 2004 2001 0.71
Hours per order:
2004 hours
0.42
hours
42% decline in delivery hours per order
Deliver cost per order:
$ 16.85 per order
$ 11.10 per order
34% decline in delivery costs + scalable (have done 400 in a day) + performing other deliveries
52
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Contact Information Chicago Messenger Services David Meyers, Operations Manager 912 W. Washington Street Chicago, IL 60605 [email protected] (312) 997-2628 Truck Dispatching Innovations, Inc. John Handler, President 3832 N. Janssen Ave. Suite 200 Chicago, IL 60613 [email protected] www.tdinnovations.com (773) 327-1027
53
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Arclogistics Routetm revolutionizes deliveries to restaurants
1
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • • • • • • •
Introduction Situation Solution - Routing Solution - AVL Solution - Paperless, Real-time information Results Contact Information
2
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Chicago Messenger Services • Courier Services - messenger operations Chicago Messenger Service is a family owned and operated company that has been serving the business community of the Chicago Metropolitan Area since 1964.
• NiteMoves, Inc. - next day deliveries NiteMOVES® • CMS Logistics, Inc. - complete outsourced delivery operations
3
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Truck Dispatching Innovations, Inc. • Chicago based, local delivery consultants • Certified ArcLogistics trainers • Cloudberry AVL & wireless communications solution providers • Source for mobile handhelds for paperless transactions
4
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • Importers and distributors of cheeses and specialty foods
5
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • Supply restaurants and grocery stores
6
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • operate 14 vehicles delivering 250 -400 orders daily
7
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports, Ltd. • Mostly refrigerated cube trucks, some vans
8
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • Introduction
• Situation • • • • •
Solution - Routing Solution - AVL Solution - Paperless, Real-time information Results Contact Information
9
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
European Imports’ Owner did the daily routing • For 16 years, arrive 2am every morning five days a week • Everything in his head, only one who could perform task – time windows, priorities, locations, delivery information
• Company growth was restricted by owner’s capabilities • Trucks assigned fixed areas, little load balancing
10
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Delivery operation outsourced to Chicago Messenger Service • Vehicles and drivers operated by Chicago Messenger Services • Routing activity still being done by owner of European Imports
11
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Presentation • Introduction • Situation
• Solution - Routing • • • •
Solution - AVL Solution - Paperless, Real-time information Results Contact Information
12
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Order Process Flow
ALR ORDERS export Orders for routing
Enterprise software
ArcLogistics Route ALR Update orders with route info Order.TXT
13
Order number Truck Number (driverName) ETA Stop Sequence
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Dispatcher imports orders
14
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
List View of downloaded orders
15
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Map view of orders
16
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Map view of downtown orders
17
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Order properties
18
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Vehicles available
19
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Vehicle properties - vehicle
20
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Vehicle properties - work day
21
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Build Routes - map view of routes
22
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Map view - downtown routes
23
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
List view - routed vehicles
24
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
List view - single route
25
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Dispatcher Summary Routing Folder:20040624 ROUTED
Dispatcher Summary 6/25/04 Print Date/Time: (All times are in hours) NY Route
AL Route
EI 01 ROB EI 02 ED EI 03 ABDEL EI 04 STEVE EI 05 TOMMY EI 06 RALPH EI 07 DAN 1st EI 07 2nd EI 08 MARIO EI 09 CARLOS EI 10 RON EI 11 BERNARDINO EI 12 BOB/DELEX EI 13 RYAN/DLX EI 14 JAIME Total
7:28AM Actual Depart
Start Time
End Time
Orders
Cost
Violation Violations Time
Weight
Miles
Overtime
Service Time
Drive Time
6:00:00 11:46:00 AM
17
$166.47
0.0
0
2,576
21
0.0
3.5
1.3
7:00:00
12:43:00
26
$176.47
0.0
0
6,169
22
0.0
6.1
2.2
6:00:00
1:54:00 PM
27
$195.71
1.9
4
3,239
18
0.0
4.9
1.6
6:30:00
4:42:00 PM
19
$317.18
1.3
2
5,054
120
1.7
4.5
5.5
6:30:00
1:37:00 PM
17
$224.03
0.0
0
3,222
71
0.0
2.9
3.5
5:00:00
2:43:00 PM
14
$394.36
0.0
0
2,713
237
1.2
2.2
7.1
8:00:00 12:18:00 PM
16
$138.65
0.0
0
1,846
12
0.0
2.9
1.3
11:00:00
2:36:00 PM
6
$130.00
0.0
0
740
15
0.0
1.4
1.1
7:00:00 11:43:00 AM
15
$144.91
0.0
0
1,840
12
0.0
2.4
1.0
6:30:00
6:08:00 PM
25
$347.77
0.0
0
4,549
121
3.1
4.9
6.6
7:00:00
2:26:00 PM
15
$192.69
0.0
0
1,978
23
0.0
3.1
1.3
7:00:00
3:56:00 PM
16
0.0
0
2,915
118
0.4
2.9
4.8
7:30:00
12:45:00
13
$147.08
0.0
0
1,825
91
0.0
1.9
4.1
7:00:00
1:45:00 PM
19
$199.45
0.0
0
4,668
45
0.0
3.3
2.8
5:00:00
3:41:00 PM
8
$413.98
0.0
0
2,854
236
2.2
1.7
8.9
48.4
53.0
253
$288.94
$3277.71
26
3.2
6
46,189
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
1,160
8.6
Reports - Load Report p
Vehicle:
EI 14 JAIME
Route:
(first is last stop)
1
Print Date/Time:
6/25/04
Routing Folder:
20040624 ROUTED
Start (European )
# 406238
WGT
SWEET WILLIAM'S TEA ROOM
COMMENTS VIA:EIL04 STEVE PRICE-815-338-73
2
7:30AM
# 406249
00EXT333WITH AMOUNT
302
OR CC # WGT
71
PRITZLAFF MEATS
WGT
72
GRASCH FOODS
WGT
391
GRASCH FOODS
WGT
439
GRACIOUS CATERING
WGT
83
MAGGIANO'S - MILWAUKEE MAYFAIR
WGT
1,443
MIDWESTERN REGIONAL MEDICAL
WGT
53
KIRSCH'S FRENCH COUNTRY
COMMENTS VIA:EIL602 NO DELIVERY CHARGES PER TIM DOYLE
3
# 406022
COMMENTS VIA:EIL602
4
# 405585
COMMENTS VIA:EIL602
5
# 405584
COMMENTS VIA:EIL602
6
# 406248
COMMENTS VIA:EIL601 ROUNDTRIP P.U. DUCK FAT
7
# 406041
COMMENTS VIA:EIL601
8
# 405953
COMMENTS VIA:CMS PLEASE DELIVER EARLY A.M.
Total
Orders
8
WGT
2,854
VOL
109
27
CTM
0
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Overview map
28
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Route Manifest p
Vehicle: Truck#:
EI 14 JAIME JAIME 304543
Routing Folder:
p
Driver #:______
End odmtr:____________
Time Out:__________
Print Date/Time: 6/25/04
Begin odmtr:___________
End Time :__________
Total miles:____________
Total Hours:________
20040624
7:30AM
dr job #:______________ Customer
Address
Start (European )
2475 N. Elston Ave. Chicago IL
Cust#:
60647
Ord#:
Customer
Address
MIDWESTERN REGIONAL MEDICAL
2520 ELISHA AVE
HM WK Cust#: 23385
ZION IL
60099
Ord#: 405953
ETA TW1
5:00:00 AM Wide Open
Actual Service Time :____
Time ETA TW1 TW2
Delivery
6:40:00 AM 4:45:00 AM - 11:59:00 PM
SRVC 14
Priority:
VIA:CMS
MAGGIANO'S MILWAUKEE MAYFAIR
2500 NORTH MAYFAIR
HM WK Cust#: 22517
WAUWATOSA WI
53226
Ord#: 406041
Time ETA TW1 TW2
SRVC 14
Priority:
Address 957 N GLENVIEW AVE WAUWATOSA WI
53213
Ord#: 406248
Time ETA TW1 TW2
Actual Service Time :____
Delivery
9:01:00 AM 9:00:00 AM - 3:00:00 PM
SRVC 14
Priority:
Actual Departure:_______ Actual Arrival: _________
Normal
Actual Service Time :____
Cust Signature:____________________________ Print:
DESC VIA:EIL601 ROUNDTRIP P.U. DUCK FAT
Customer
Address
GRASCH FOODS
13950 W NORTH AVE
Customer
Normal
Cust Signature:____________________________ Print:
Customer
DESC COMMENT
Actual Departure:_______ Actual Arrival: _________
VIA:EIL601
GRACIOUS CATERING
I HM WK Cust#: 13352
Actual Service Time :____
Delivery
8:35:00 AM 6:00:00 AM - 12:00:00 PM
DESC
COMMENT
Normal
PLEASE DELIVER EARLY A.M.
Address
HM WK Cust#: 18849
Actual Departure:_______ Actual Arrival: _________
Cust Signature:____________________________ Print:
Customer
COMMENT
Actual Departure:_______ Actual Arrival: _________
SRVC 5
DESC COMMENT
EIL job #:________________ Delivery
Time
BROOKFIELD WI
53005
Ord#: 405584
Time ETA TW1 TW2
Delivery
9:30:00 AM 7:00:00 AM - 11:00:00 AM
SRVC 1
Priority:
Actual Departure:_______ Actual Arrival: _________
Normal
Actual Service Time :____
Cust Signature:____________________________ Print:
VIA:EIL602 Address
Time
Delivery
29
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Reports - Detailed Directions Depart 2500 NORTH MAYFAIR ROAD Turn south onto N Mayfair Rd Travel on N Mayfair Rd for 0.20 miles Merge onto STHY 100 Travel on STHY 100 for 0.05 miles Turn right onto W North Ave Travel on W North Ave for 0.37 miles Turn left onto Ramp Travel on Ramp for 0.01 miles Merge onto Unnamed Travel on Unnamed for 0.33 miles Merge onto USHY 45 Travel on USHY 45 for 1.41 miles Merge onto Exit 39 Travel on Exit 39 for 0.14 miles Merge onto Unnamed Travel on Unnamed for 0.13 miles Turn left onto W Wisconsin Ave Travel on W Wisconsin Ave for 0.96 miles Turn left onto N Glenview Ave Travel on N Glenview Ave for 0.23 miles
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Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Deliveries being made
31
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Presentation • Introduction • Situation • Solution - Routing
• Solution - AVL • Solution - Paperless, Real-time information • Results • Contact Information
32
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Cloudberry AVL systems installed in vehicles
33
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ALR / Cloudberry transfer interface
34
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Cloudberry Web-interface provides Orders and vehicle real-time location
35
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Cloudberry Screen • Vehicle real-time locations – Good for Customer Service inquires – Vehicle status (moving, velocity, stopped, etc.) – Facilitates On-demand dispatching
• Route Information – Stop Lists, planned route of each vehicle
• Order Status Information – auto-statused by black box (loiter, proximately) – manual onscreen or remote statusing
36
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Stop List of routes
37
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Highlight individual routes
38
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Loiter & Position Report
39
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Auditing travel
40
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Route Compliance Report
41
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Presentation • • • •
Introduction Situation Solution - Routing Solution - AVL
• Solution - Paperless, Real-time information • Results • Contact Information
42
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Web based - Route Assistant • Route manifest • Directions to stop • Order statusing
43
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Web based - Manager Assist • Find vehicle
44
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In-vehicle MDT, PDA’s
• In-vehicle navigation • Messaging
45
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Credit Card swiping
46
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Presentation • • • • •
Introduction Situation Solution - Routing Solution - AVL Solution - Paperless, Real-time information
• Results • Contact Information
47
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European Imports, Ltd. • Valuable customer and delivery information documented and captured in Accounting system • Chicago operations have grown significantly • Purchased a company in Phoenix, AZ • Purchased a company in Atlanta, GA • Owner now operates out of his new home in Montana
48
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Chicago Messenger Services • European Imports very satisfied • Fully responsible for routing and delivery operations • Can use excess delivery capacity for other CMS needs • Operation very scalable with demand – 200 to over 400 orders per days
49
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Financial Results - 2001 baseline 2001 Vehicles
9
Hours / day
11.5 hours
Labor$ / hr Labor$/day
$ 14.00 $ 185.50 per driver
Vehicle:
$ fixed
86.00 per vehicle
$
66.00
nonlabor variable $
20.00
145
Orders per day: Total hours per day: Total Cost per day:
50
103.5 $ 2,444 Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Financial Results - 2004 current 2004 Vehicles
14
Hours / day
8.5 hours
Labor$ / hr Labor$/day
$ $
Vehicle:
$ fixed
16.00 140.00 per driver 86.00 per vehicle
$
66.00
nonlabor variable $
20.00
Orders per day:
285
Total hours per day:
119 $
Total Cost per day:
51
3,164 Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Financial Results - 2001 vs 2004 2001 0.71
Hours per order:
2004 hours
0.42
hours
42% decline in delivery hours per order
Deliver cost per order:
$ 16.85 per order
$ 11.10 per order
34% decline in delivery costs + scalable (have done 400 in a day) + performing other deliveries
52
Copyright © 2004 Truck Dispatching Innovations, Inc. All Rights Reserved.
Contact Information Chicago Messenger Services David Meyers, Operations Manager 912 W. Washington Street Chicago, IL 60605 [email protected] (312) 997-2628 Truck Dispatching Innovations, Inc. John Handler, President 3832 N. Janssen Ave. Suite 200 Chicago, IL 60613 [email protected] www.tdinnovations.com (773) 327-1027
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