coreen m. kremer
COREEN M. KREMER Orange, CA 92866 www.linkedin.com/in/coreen-kremer-776424
714.478.1552 [email protected]
S E N I O R M AN AG E R Results focused technical writing manager credited with combining creative vision and business expertise to effectively deliver projects and exceed expectations. Strong expertise in human resource management with proven ability to assign and monitor tasks across several business streams. Highly accomplished in managing multiple projects in a cross-functional environment.
Areas of Expertise
Project Management Hiring and Training Employee Engagement Strategic Planning
Content Development Writing & Editing Sales Training Microsoft Office Suite
Adobe Suite Multiple Technical
& Design Proficiencies Multiple Social Media Channels
Professional Experience BROADCOM CORPORATION, IRVINE , CA 1998 – 2016 SENIOR M ANAGER , TECHNICAL PUBLICATIONS (2012 – 2016) Lead resource teams in areas of Editorial, Quality, and Content Reuse to improve department efficiencies and deliverable turnaround times. Develop and revise complex project plans, solution development, and goal and metric tracking. NetLogic Acquisition Lead responsible for conversion management of 400+ documents and integration of five writers, including hiring of contractor resources. Received Sales Ops Key Achievement Award, Employee of the Quarter in recognition of Management Leadership of Sales Training Coordination Project. Received Spot Award Level 3 recipient for my Co-program Management of the B3 SFDC Training Program. M ANAGER , TECHNICAL PUBLICATIONS (2009 – 2012) Oversaw daily activities of 12-17 experienced technical writers including assignments across 10+ lines of business, documentation review/release cycle oversight, internal communications, coaching/mentoring, goalsetting/metric tracking, career advancement, focal reviews and compensation planning. Assigned documents and special projects for multiple lines of business adhering to revision tracking standards, writer schedules, and deadlines. Coordinated project details and release dates with the PMs and engineers, scheduled and assigned projects, supported and motivated writers, specified customer branding/template details and ensured deadlines delivered. SUPERVISOR , TECHNICAL PUBLICATIONS (2005 – 2009) Integral team member responsible for design and testing of iTRACK, Broadcom’s in-house document database tracking system responsible for writing processes for all functional areas and trained writers, marketing and engineering teams on use. Tradeshow Collateral Lead responsible for researching needed collateral, providing editorial support, and maintaining tracking status resulting in an average 17 tradeshows per year, and 500+ pre-sale collateral documentation (Product Briefs, White Papers). TECHNICAL WRITER, SENIOR STAFF/SUPERVISOR (1998 – 2005) Consistently delivered one of the highest release counts in the department, averaging 23 document continued…
COREEN M. KREMER Page Two of Two
releases per month, with high survey marks for quality. Project lead for legal disclaimer project supervising the revision of 1700+ data sheets with new legal disclaimer, writing processes, training writers and tracking completion. First-ever recipient of the Marcom Above & Beyond Award in recognition of improvements to processes relating to team projects.
SCOOPME.COM, ONLINE 2000 – 2003 STAFF WRITER Delivered reviews of TV dramas and movies and an Industry "Scoop" column for the popular entertainment website from the approachable perspective of a fan. Increased loyalty and participation through interaction with website members on the ScoopMe message boards. L.A. CELLULAR, CERRITOS, CA 1996 – 1998 TECHNICAL WRITER Created large-scale network charts, detailed network documentation and slide presentations for engineering related projects. Managed budget summary descriptions to support engineering budget requirements. Designed specified department templates, standardizing stylization practices NATIONAL TELEPHONE & COMMUNICATIONS, IRVINE, CA 1993 – 1996 TECHNICAL WRITER Developed, wrote, and maintained end-user documentation for internal training manuals and computer operator procedures and designed and produced large-scale accounting reports and presentations. Created and maintained on-line help files for internally developed software applications as well as training and monitoring implementation
Education & Training Bachelor of Fine Arts in Media Arts UNIVERSITY OF ARIZONA | Tucson, AZ Certificate of Supervisory Leadership UNIVERSITY OF CALIFORNIA, IRVINE EXTENSION | Irvine, CA
Affiliations Auxiliary Chairman, Webmaster | ST JOHN’S LUTHERAN SCHOOL| Orange, CA Director of Communication | ORANGE JUNIOR SOCCER CLUB| Orange, CA Pilot Program Mentee, Member | BROADCOM WOMEN’S NETWORK| Irvine, CA
714.478.1552 [email protected]
S E N I O R M AN AG E R Results focused technical writing manager credited with combining creative vision and business expertise to effectively deliver projects and exceed expectations. Strong expertise in human resource management with proven ability to assign and monitor tasks across several business streams. Highly accomplished in managing multiple projects in a cross-functional environment.
Areas of Expertise
Project Management Hiring and Training Employee Engagement Strategic Planning
Content Development Writing & Editing Sales Training Microsoft Office Suite
Adobe Suite Multiple Technical
& Design Proficiencies Multiple Social Media Channels
Professional Experience BROADCOM CORPORATION, IRVINE , CA 1998 – 2016 SENIOR M ANAGER , TECHNICAL PUBLICATIONS (2012 – 2016) Lead resource teams in areas of Editorial, Quality, and Content Reuse to improve department efficiencies and deliverable turnaround times. Develop and revise complex project plans, solution development, and goal and metric tracking. NetLogic Acquisition Lead responsible for conversion management of 400+ documents and integration of five writers, including hiring of contractor resources. Received Sales Ops Key Achievement Award, Employee of the Quarter in recognition of Management Leadership of Sales Training Coordination Project. Received Spot Award Level 3 recipient for my Co-program Management of the B3 SFDC Training Program. M ANAGER , TECHNICAL PUBLICATIONS (2009 – 2012) Oversaw daily activities of 12-17 experienced technical writers including assignments across 10+ lines of business, documentation review/release cycle oversight, internal communications, coaching/mentoring, goalsetting/metric tracking, career advancement, focal reviews and compensation planning. Assigned documents and special projects for multiple lines of business adhering to revision tracking standards, writer schedules, and deadlines. Coordinated project details and release dates with the PMs and engineers, scheduled and assigned projects, supported and motivated writers, specified customer branding/template details and ensured deadlines delivered. SUPERVISOR , TECHNICAL PUBLICATIONS (2005 – 2009) Integral team member responsible for design and testing of iTRACK, Broadcom’s in-house document database tracking system responsible for writing processes for all functional areas and trained writers, marketing and engineering teams on use. Tradeshow Collateral Lead responsible for researching needed collateral, providing editorial support, and maintaining tracking status resulting in an average 17 tradeshows per year, and 500+ pre-sale collateral documentation (Product Briefs, White Papers). TECHNICAL WRITER, SENIOR STAFF/SUPERVISOR (1998 – 2005) Consistently delivered one of the highest release counts in the department, averaging 23 document continued…
COREEN M. KREMER Page Two of Two
releases per month, with high survey marks for quality. Project lead for legal disclaimer project supervising the revision of 1700+ data sheets with new legal disclaimer, writing processes, training writers and tracking completion. First-ever recipient of the Marcom Above & Beyond Award in recognition of improvements to processes relating to team projects.
SCOOPME.COM, ONLINE 2000 – 2003 STAFF WRITER Delivered reviews of TV dramas and movies and an Industry "Scoop" column for the popular entertainment website from the approachable perspective of a fan. Increased loyalty and participation through interaction with website members on the ScoopMe message boards. L.A. CELLULAR, CERRITOS, CA 1996 – 1998 TECHNICAL WRITER Created large-scale network charts, detailed network documentation and slide presentations for engineering related projects. Managed budget summary descriptions to support engineering budget requirements. Designed specified department templates, standardizing stylization practices NATIONAL TELEPHONE & COMMUNICATIONS, IRVINE, CA 1993 – 1996 TECHNICAL WRITER Developed, wrote, and maintained end-user documentation for internal training manuals and computer operator procedures and designed and produced large-scale accounting reports and presentations. Created and maintained on-line help files for internally developed software applications as well as training and monitoring implementation
Education & Training Bachelor of Fine Arts in Media Arts UNIVERSITY OF ARIZONA | Tucson, AZ Certificate of Supervisory Leadership UNIVERSITY OF CALIFORNIA, IRVINE EXTENSION | Irvine, CA
Affiliations Auxiliary Chairman, Webmaster | ST JOHN’S LUTHERAN SCHOOL| Orange, CA Director of Communication | ORANGE JUNIOR SOCCER CLUB| Orange, CA Pilot Program Mentee, Member | BROADCOM WOMEN’S NETWORK| Irvine, CA
