cross insurance
CROSS INSURANCE What Clients Say About Us We Want to “WOW” You! Your Feedback Helps Us Improve Our Service!
“…and you guys rank right at the top.” “Jessica (Hildreth) - I received the new policy today from the Andover Companies. Looks very good and I appreciate it. I spent 35 years in the PC insurance business. The last 28 I was a Regional VP. I want to compliment you guys on your professionalism and customer service. I have dealt with hundreds of excellent professional agents in my career and you guys rank right at the top. We have dealt with 3 CSRs in our 9 years insuring with the Cross Agency and all 3 have put our interest high. All 3 of you have provided quick response service and helped us with any issues that have come up. Thank you. We appreciate it!" ~ Dana Andjus, Elderberry Condo Trust “The service was prompt and courteous and reduced our stress level.” "My husband and I never needed to file an insurance claim on our property in forty-five years. We are completely satisfied with the service we received from MMG. The service was prompt and courteous and reduced our stress level. I don't think you should change a thing. We will definitely pass on to others the positive experience we had with MMG." ~Stuart & Cynthia Foster, Gilford, NH "This office is the best I have dealth with so far!” Hello Linda (Drouin - This office is the best I have dealt with so far. You all rock!! We are all set. Thank you so much for your assistance! ~Heidi Stiles, Rosioru MVSB “…how happy I am with the service Katie Ellis has provided me.” "I am writing to tell you how happy I am with the service Katie Ellis has provided me. She is a huge asset to your company. I would recommend Katie and Cross to anyone." ~Cliff King, Sanbornton, NH ”… The combination of both saved the company in excess of $40,000/year.” "I am writing this letter of recommendation for Randy Eifert and Cross Insurance. EPTAM began working with Randy in September 2013 to review our Workers Comp Insurance. During this process Randy did significant research regarding our industry and made two important recommendations; 1) change our rating 2) switch Workers Comp Carrier. The combination of both saved the company in excess of $40,000/year. Randy then began work on our Medical Liability Insurance. Not only did he save the company money, he highlighted several weaknesses in our current policy that were covered by our new coverage. With each policy Randy reviewed he was able to save the company money while improving coverage. I have found Randy to be a professional in all of our dealings and would highly recommend him and Cross Insurance for any insurance coverage requirement." Thank You, Jeff Hollinger, President EPTAM PLASTICS, Northfield, NH
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“…the best customer service possible.” This was the first year I've needed my own car and house insurance, and Katie Ellis has provided the best customer service possible. ~Lauren Major, Belmont, NH “You are the best!” Hello Linda (Drouin - This office is the best I have dealt with so far. You all rock!!! We are all set. Thank you so much for your assistance! ~ Heidi Stiles, Rosioru MVSB “…We highly recommend Randy for all of your insurance needs.” Randy has exemplary customer service skills. He is always very personable, thoughtful and attentive towards his customers. We know that when we have a concern about our insurance, Randy will take care of us promptly. We highly recommend Randy for all your insurance needs. Kara Olson - Owner, KASLO LLC dba Laconia Refrigeration “…another company was $429 more expensive-SAME coverage!” I have had MMG Insurance (Cross-Munsey and Brazil when I started!) for a number of years- I initially went through them because they were cheaper! They still are! I was approached by another insurance company to give me a quote recently, and they were $429 more expensive-SAME coverage! And I have worked with Kristyn Hanover now for years! I feel as though I know her and we are friends! She is always friendly, professional and always there for me when I have changes or additions. She is also incredibly knowledgeable and I'm sure an asset to your company. She even mentioned an upgrade for $25 to my policy which is just a bonus to me! I'm staying!
~Sherri Graton, Gilford, NH
“…like the fact that Cross does a complete review annually of our policies to ensure that savings and coverage is appropriate.” I have had the pleasure of working with Erica Mooney at Cross Insurance. She has always been responsive to my questions, and has been able to save me money on my umbrella policy. I particularly like the fact that Cross does a complete review annually of our policies to ensure that savings and coverage is appropriate. This give us peace of mind, knowing that a company like Cross is all about their customers. ~Karen Whitaker, Sandown, NH “…Linda Drouin has been consistently professional, kind and helpful, and has always left me feeling confident that my needs are being well managed…” I have a multitude of insurance needs and in the past year have had to make many additions and changes to my insurances. Linda Drouin has been consistently professional, kind and helpful, and has always left me feeling confident that my needs are being well managed and watched over. I have had many questions and concerns and she has always dealt with them with the utmost care. She is quick to reply to my many emailed questions and keeps on top of any changes. I was recently approached about transferring my entire insurance package to another company and cringed at the thought of losing the professional guidance that Linda has provided. She is considerate about finding the most affordable insurance for my needs. Thank you for the opportunity to give you my thanks for having Linda Drouin manage my insurance needs. ~Becky Beane
-3“…having local agents is always a deciding factor when other insurance companies try to lure us away.” Thank you for letting your customers know of your move. I hope you spend many happy years in your new location. It's always such a pleasure speaking with your agents. And having them locally located is a plus as well. That fact is always the deciding factor when other insurance companies try to lure us away. We like the fact that when we call, we'll always talk to the same person. That consistency is important these days. Thanks again. ~Jeannine Dube “…We love doing business with you, as you’re the best!” Hello, when I emailed the request last week I got an instant email response you were off and if needed please call and someone would help. I was in no rush but it was great your system worked and was very professional. We love doing business with you as you're the best! ~Kevin Newlen “…she gives me a detailed answer, and when I ask for something in writing, she writes me a two-page letter.” I'm very happy with the service Jessica (Maurais) has provided me, she has always been excellent. When I ask her a question, she gives me a detailed answer, and when I ask for something in writing, she writes me a two page letter. Jessica has provided excellent service and communication. You look for this but don't always find it. The agency in general - I am very happy with. ~Michael “…Seems to have done an exceptional job at hiring some wonderful people.” Dear Kristyn (Hanover): It has also been a great pleasure working with you and many others at Munsey and Brazil. I have been in the position of having utilized over two dozen different insurance agencies over the course of my career and I am very happy to say that, by far, the best experience I have had has been with Munsey and Brazil. It is my firm belief that it is the individual people that have made all the difference - and Munsey and Brazil seems to have done an exceptional job at hiring some wonderful people. I certainly consider you to be among this fantastic group. Should I ever need insurance in NH again I will not hesitate to give you a call. ~Tony Fonzi Can I just say, Erica (Mooney) is the best!!!! ~Karen Whittaker
“…You and your agency are a great asset to Laconia!” Dear Katie and All, Thank you so much for the pound of DD Coffee and travel mug. I’m a huge coffee fan so it made me very happy. You and your agency are a great asset to Laconia. ~Lola Blais
“…and you guys rank right at the top.” “Jessica (Hildreth) - I received the new policy today from the Andover Companies. Looks very good and I appreciate it. I spent 35 years in the PC insurance business. The last 28 I was a Regional VP. I want to compliment you guys on your professionalism and customer service. I have dealt with hundreds of excellent professional agents in my career and you guys rank right at the top. We have dealt with 3 CSRs in our 9 years insuring with the Cross Agency and all 3 have put our interest high. All 3 of you have provided quick response service and helped us with any issues that have come up. Thank you. We appreciate it!" ~ Dana Andjus, Elderberry Condo Trust “The service was prompt and courteous and reduced our stress level.” "My husband and I never needed to file an insurance claim on our property in forty-five years. We are completely satisfied with the service we received from MMG. The service was prompt and courteous and reduced our stress level. I don't think you should change a thing. We will definitely pass on to others the positive experience we had with MMG." ~Stuart & Cynthia Foster, Gilford, NH "This office is the best I have dealth with so far!” Hello Linda (Drouin - This office is the best I have dealt with so far. You all rock!! We are all set. Thank you so much for your assistance! ~Heidi Stiles, Rosioru MVSB “…how happy I am with the service Katie Ellis has provided me.” "I am writing to tell you how happy I am with the service Katie Ellis has provided me. She is a huge asset to your company. I would recommend Katie and Cross to anyone." ~Cliff King, Sanbornton, NH ”… The combination of both saved the company in excess of $40,000/year.” "I am writing this letter of recommendation for Randy Eifert and Cross Insurance. EPTAM began working with Randy in September 2013 to review our Workers Comp Insurance. During this process Randy did significant research regarding our industry and made two important recommendations; 1) change our rating 2) switch Workers Comp Carrier. The combination of both saved the company in excess of $40,000/year. Randy then began work on our Medical Liability Insurance. Not only did he save the company money, he highlighted several weaknesses in our current policy that were covered by our new coverage. With each policy Randy reviewed he was able to save the company money while improving coverage. I have found Randy to be a professional in all of our dealings and would highly recommend him and Cross Insurance for any insurance coverage requirement." Thank You, Jeff Hollinger, President EPTAM PLASTICS, Northfield, NH
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“…the best customer service possible.” This was the first year I've needed my own car and house insurance, and Katie Ellis has provided the best customer service possible. ~Lauren Major, Belmont, NH “You are the best!” Hello Linda (Drouin - This office is the best I have dealt with so far. You all rock!!! We are all set. Thank you so much for your assistance! ~ Heidi Stiles, Rosioru MVSB “…We highly recommend Randy for all of your insurance needs.” Randy has exemplary customer service skills. He is always very personable, thoughtful and attentive towards his customers. We know that when we have a concern about our insurance, Randy will take care of us promptly. We highly recommend Randy for all your insurance needs. Kara Olson - Owner, KASLO LLC dba Laconia Refrigeration “…another company was $429 more expensive-SAME coverage!” I have had MMG Insurance (Cross-Munsey and Brazil when I started!) for a number of years- I initially went through them because they were cheaper! They still are! I was approached by another insurance company to give me a quote recently, and they were $429 more expensive-SAME coverage! And I have worked with Kristyn Hanover now for years! I feel as though I know her and we are friends! She is always friendly, professional and always there for me when I have changes or additions. She is also incredibly knowledgeable and I'm sure an asset to your company. She even mentioned an upgrade for $25 to my policy which is just a bonus to me! I'm staying!
~Sherri Graton, Gilford, NH
“…like the fact that Cross does a complete review annually of our policies to ensure that savings and coverage is appropriate.” I have had the pleasure of working with Erica Mooney at Cross Insurance. She has always been responsive to my questions, and has been able to save me money on my umbrella policy. I particularly like the fact that Cross does a complete review annually of our policies to ensure that savings and coverage is appropriate. This give us peace of mind, knowing that a company like Cross is all about their customers. ~Karen Whitaker, Sandown, NH “…Linda Drouin has been consistently professional, kind and helpful, and has always left me feeling confident that my needs are being well managed…” I have a multitude of insurance needs and in the past year have had to make many additions and changes to my insurances. Linda Drouin has been consistently professional, kind and helpful, and has always left me feeling confident that my needs are being well managed and watched over. I have had many questions and concerns and she has always dealt with them with the utmost care. She is quick to reply to my many emailed questions and keeps on top of any changes. I was recently approached about transferring my entire insurance package to another company and cringed at the thought of losing the professional guidance that Linda has provided. She is considerate about finding the most affordable insurance for my needs. Thank you for the opportunity to give you my thanks for having Linda Drouin manage my insurance needs. ~Becky Beane
-3“…having local agents is always a deciding factor when other insurance companies try to lure us away.” Thank you for letting your customers know of your move. I hope you spend many happy years in your new location. It's always such a pleasure speaking with your agents. And having them locally located is a plus as well. That fact is always the deciding factor when other insurance companies try to lure us away. We like the fact that when we call, we'll always talk to the same person. That consistency is important these days. Thanks again. ~Jeannine Dube “…We love doing business with you, as you’re the best!” Hello, when I emailed the request last week I got an instant email response you were off and if needed please call and someone would help. I was in no rush but it was great your system worked and was very professional. We love doing business with you as you're the best! ~Kevin Newlen “…she gives me a detailed answer, and when I ask for something in writing, she writes me a two-page letter.” I'm very happy with the service Jessica (Maurais) has provided me, she has always been excellent. When I ask her a question, she gives me a detailed answer, and when I ask for something in writing, she writes me a two page letter. Jessica has provided excellent service and communication. You look for this but don't always find it. The agency in general - I am very happy with. ~Michael “…Seems to have done an exceptional job at hiring some wonderful people.” Dear Kristyn (Hanover): It has also been a great pleasure working with you and many others at Munsey and Brazil. I have been in the position of having utilized over two dozen different insurance agencies over the course of my career and I am very happy to say that, by far, the best experience I have had has been with Munsey and Brazil. It is my firm belief that it is the individual people that have made all the difference - and Munsey and Brazil seems to have done an exceptional job at hiring some wonderful people. I certainly consider you to be among this fantastic group. Should I ever need insurance in NH again I will not hesitate to give you a call. ~Tony Fonzi Can I just say, Erica (Mooney) is the best!!!! ~Karen Whittaker
“…You and your agency are a great asset to Laconia!” Dear Katie and All, Thank you so much for the pound of DD Coffee and travel mug. I’m a huge coffee fan so it made me very happy. You and your agency are a great asset to Laconia. ~Lola Blais
