Customer Service Executive – Bahasa Indonesia speaking

Customer Service Executive – Bahasa Indonesia speaking Singapore Full Time Customer Service

Description We are looking for a Bahasa Indonesia speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. As a Customer Service Executive, you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities: 

Handle pre and post reservation inquiries by phone, e-mail and fax;

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Handle sales requests by phone and e-mail;

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Modify, change and/or cancel existing reservations;

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Outbound calls to hotels/guests to arrangement special requests;

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Liaison between guest and hotel to resolve complaints;

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Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills 

Excellent communication skills;

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Excellent commercial selling skills;

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Problem solving;

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Sense of responsibility;

Published on 2 May 2013

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Independent and customer friendly.

Our ideal candidate is: 

Experienced with internet and hotel industry;

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Fluent in both written and spoken English and Bahasa Indonesia;

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Available Full-time (40 hrs/week) and flexible in work schedule;

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Available to attend a full-time (4 weeks) paid training;

What Booking.com will offer You!!! 

International working environment;

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Convenient office location in the center of Singapore;

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21 holidays per year on full time bases;

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Quarterly Bonus of your salary, based on set targets.

Interested applicants please send your resumes to [email protected]

Published on 2 May 2013