Customer Service Relationship Management System - Amazon Web ...
Customer Service Relationship Management System (CRM) Comparison FieldOne
Service Sidekick
Connect2Field
simPro
I-Man
ServiceCEO
MYOB
GeoOp
Finga
Connect2Field is a cloud based field service job management solution for your service business. It allows you to schedule work to your fieldworkers & dispatch jobs to their mobile device such as iPhone, iPad or BlackBerry. Users have been able to throw away their diaries & paper job sheets by moving to an electronic system.
simPRO comes loaded with features that make running your business a breeze. Understanding how business works in the trade contracting industry. So in consultation with hundreds of contractors, thry’ve developed and refined modules to make every step in the process simple. And keep your business profitable.
I-Man is a web based service software solution designed specifically for the service based industry. With a powerful suite of products, I-Man features an easy to use console allowing instant access between offices and remote staff. I-Man works just as well on a smart phone as it does with a tablet.
Web Based
Windows, Mac and Web Based
Web Based
Web Based, Mac and Windows
Windows, Mac and Web based
Web, Android, iPad, iPhone
Mac and PC
Not Provided
Dispatcher - Job Dispatch Management, Office Manager - Sales and Job Management, CEO - Total service business management
Various options to suit your needs
GeoOp is designed to pay by the job. The more jobs you do, the cheaper each individual price becomes.
Not Provided
About
Description
Platform
Package Sizes
Offers
Prices (as at 220812)
Website
The FieldOne field management software is designed to run and manage your day to day operations. FieldOne is designed to grow and expand with the augmentation of your business meeting your unique demands while providing software that is user friendly and specific to your area of expertise.
Windows, Web Based
Easy-to-use online software for the service industry. Ideal for Plumbers, Landscapers, Computer Service, Electricians, Handyman, Pest Control, and much much more.
Web Based
ServiceCEO makes it easier for field service companies to get customers, schedule jobs, dispatch work crews and bill customers.
GeoOp is an award winning cloud solution for managing jobs, quoting, time, materials, MYOB accounting software has invoicing through to Xero and made business life easier for now inventory control together over one million Aussie and Kiwi with Unleashed. Its combination businesses. Manage your of online job management and invoicing, expenses, GST, industry leading mobile cashflow and inventory all in the applications for iPhone, iPad and one place. Android provides a paperless platform to transform the efficiency of your mobile employees.
With Finga, they equip you with all the tools to take your business to the next level. They provide an easy to use set of software tools that runs on any Mac or PC. It lets business that are constantly on the go to operate efficiently and allows managers & supervisors to monitor what is happening out in the field.
Not Provided
Basic Lite - 2 employees, Basic - 5 employees, Basic Pro - 10 employees, Pro - 15 employees and Enterprise - unlimited employees
One Size (pay per user). Over 1000 users permitted.
SimPro Streamline (covering every aspect of the business from estimating to project management and service delivery), Simpro Enterprise (for busy owners who are likely to still be on the tools - no tablet function). Both have the option of the addon of SimPro mobile to allow you to access while on the road.
n/a
14 day free trial period
14 day free trial period
Free 30 day trial period for both SimPro Enterprise and SimPro Streamline
n/a
Free 15 day trial period
n/a
Free 30 day trial period
n/a
$39/month (Streamline), and price for Enterprise is given upon request.
Based on needs and size of business on consultation.
$99/month (job dispatch management), $159/month (Sales and Job Management), $199/month (Toal service business management)
Prices starting from $239 for software or $25/month for MYOB Live Accounts
35c per job. 100 jobs - $33 (33c each), 500 jobs - $143 (29c each), 1000 jobs - $266 (27c each), 2500 jobs - $615 (25c each)
Based on needs and size of business on consultation.
Based on needs and size of business on consultation.
$19/month (Basic Lite), $49/month(Basic), $99/month(Basic Pro), $65 per admin user $149/month(Pro) and price for $10 per field worker Enterprise is determined on size of business.
http://www.fieldone.com
http://www.servicesidekick.com
http://www.connect2field.com
http://simpro.com.au
http://www.i-man.com.au
http://www.serviceceo.com
http://myob.com.au
http://www.geoop.com
http://www.finga.com.au
Quickbooks
Quickbooks
Quickbooks, MYOB and Xero
Quickbooks, MYOB, MYOB EXO and Xero
Quickbooks, MYOB and Xero
Quickbooks
MYOB
Xero, Fresh Books
Features Accounting Integration Appointment management Billing and Invoicing Call Centre Management CRM Integration Custom User Interface Customer Accounts and Database Customisable functionality Customisable Reporting Data Import/Export Dispatch Integration Expense Tracking Industry Specific Configuration Job In Progress Tracking Location Service History Mobile Access Payroll Integration Reporting Scheduling Service History Software Development Kit Work Order Management Defining Features
No Defining Feature
Dashboard is clean and simple, easy to navigate
- Service Bridge
- MYOB Live
Uncluttered interface, great visual displays, simple, easy to navigate
Straight forward and easy to navigate
No Defining Feature
Dispatch Board clearly displayed, extensive detail per customer allowed, easy to navigate
For basic CRM, mainly an accounting program, easy to navigate through software
Clear undestandable display, list and grid view of jobs side by side, signatures drawn onto touch screen.
Dashboard display clear and detailed.
Features Explained… Accounting Integration Appointment management Billing and Invoicing Call Centre Management CRM Integration Custom User Interface Customer Accounts and Database Customisable functionality Customisable Reporting Data Import/Export Dispatch Integration Expense Tracking Industry Specific Configuration Job In Progress Tracking Location Service History Mobile Access Payroll Integration Reporting Scheduling Service History Software Development Kit Work Order Management
The The The The The The The The The The The The The The The The The The The The The The
ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to inclusion ability to
communicate with any accounting programs and trransfer information between the two programs. make appointments and have them repeat at regular intervals if required bill of a customer and issue them with an invoice. log a call as it comes into the business keep up to date records on clients and reminders on when they should be contacted next. alter the appearance of the software to suit your needs store customer accounts and details alter functions to suit your company's needs alter what fields you wish to appear in selected reports import or export data into other software programs such as Excel see what each serviceman has planned at any given point of time keep control of the expenses used per job/per day/per month etc. configure the software to suit your service and specifics of job details. update the status of each job at any given time check the history of any given area. work off the software whilst on the road. calculate payroll from the software. run desired reports from the software. schedule the day for the desired number of serviceman, alerting the user when a clash occurs. check the history of any goven customer in the database. of a development kit when enables the user to make changes to the software to make it unique to suit their business. track and maintain work orders as needed.
Service Sidekick
Connect2Field
simPro
I-Man
ServiceCEO
MYOB
GeoOp
Finga
Connect2Field is a cloud based field service job management solution for your service business. It allows you to schedule work to your fieldworkers & dispatch jobs to their mobile device such as iPhone, iPad or BlackBerry. Users have been able to throw away their diaries & paper job sheets by moving to an electronic system.
simPRO comes loaded with features that make running your business a breeze. Understanding how business works in the trade contracting industry. So in consultation with hundreds of contractors, thry’ve developed and refined modules to make every step in the process simple. And keep your business profitable.
I-Man is a web based service software solution designed specifically for the service based industry. With a powerful suite of products, I-Man features an easy to use console allowing instant access between offices and remote staff. I-Man works just as well on a smart phone as it does with a tablet.
Web Based
Windows, Mac and Web Based
Web Based
Web Based, Mac and Windows
Windows, Mac and Web based
Web, Android, iPad, iPhone
Mac and PC
Not Provided
Dispatcher - Job Dispatch Management, Office Manager - Sales and Job Management, CEO - Total service business management
Various options to suit your needs
GeoOp is designed to pay by the job. The more jobs you do, the cheaper each individual price becomes.
Not Provided
About
Description
Platform
Package Sizes
Offers
Prices (as at 220812)
Website
The FieldOne field management software is designed to run and manage your day to day operations. FieldOne is designed to grow and expand with the augmentation of your business meeting your unique demands while providing software that is user friendly and specific to your area of expertise.
Windows, Web Based
Easy-to-use online software for the service industry. Ideal for Plumbers, Landscapers, Computer Service, Electricians, Handyman, Pest Control, and much much more.
Web Based
ServiceCEO makes it easier for field service companies to get customers, schedule jobs, dispatch work crews and bill customers.
GeoOp is an award winning cloud solution for managing jobs, quoting, time, materials, MYOB accounting software has invoicing through to Xero and made business life easier for now inventory control together over one million Aussie and Kiwi with Unleashed. Its combination businesses. Manage your of online job management and invoicing, expenses, GST, industry leading mobile cashflow and inventory all in the applications for iPhone, iPad and one place. Android provides a paperless platform to transform the efficiency of your mobile employees.
With Finga, they equip you with all the tools to take your business to the next level. They provide an easy to use set of software tools that runs on any Mac or PC. It lets business that are constantly on the go to operate efficiently and allows managers & supervisors to monitor what is happening out in the field.
Not Provided
Basic Lite - 2 employees, Basic - 5 employees, Basic Pro - 10 employees, Pro - 15 employees and Enterprise - unlimited employees
One Size (pay per user). Over 1000 users permitted.
SimPro Streamline (covering every aspect of the business from estimating to project management and service delivery), Simpro Enterprise (for busy owners who are likely to still be on the tools - no tablet function). Both have the option of the addon of SimPro mobile to allow you to access while on the road.
n/a
14 day free trial period
14 day free trial period
Free 30 day trial period for both SimPro Enterprise and SimPro Streamline
n/a
Free 15 day trial period
n/a
Free 30 day trial period
n/a
$39/month (Streamline), and price for Enterprise is given upon request.
Based on needs and size of business on consultation.
$99/month (job dispatch management), $159/month (Sales and Job Management), $199/month (Toal service business management)
Prices starting from $239 for software or $25/month for MYOB Live Accounts
35c per job. 100 jobs - $33 (33c each), 500 jobs - $143 (29c each), 1000 jobs - $266 (27c each), 2500 jobs - $615 (25c each)
Based on needs and size of business on consultation.
Based on needs and size of business on consultation.
$19/month (Basic Lite), $49/month(Basic), $99/month(Basic Pro), $65 per admin user $149/month(Pro) and price for $10 per field worker Enterprise is determined on size of business.
http://www.fieldone.com
http://www.servicesidekick.com
http://www.connect2field.com
http://simpro.com.au
http://www.i-man.com.au
http://www.serviceceo.com
http://myob.com.au
http://www.geoop.com
http://www.finga.com.au
Quickbooks
Quickbooks
Quickbooks, MYOB and Xero
Quickbooks, MYOB, MYOB EXO and Xero
Quickbooks, MYOB and Xero
Quickbooks
MYOB
Xero, Fresh Books
Features Accounting Integration Appointment management Billing and Invoicing Call Centre Management CRM Integration Custom User Interface Customer Accounts and Database Customisable functionality Customisable Reporting Data Import/Export Dispatch Integration Expense Tracking Industry Specific Configuration Job In Progress Tracking Location Service History Mobile Access Payroll Integration Reporting Scheduling Service History Software Development Kit Work Order Management Defining Features
No Defining Feature
Dashboard is clean and simple, easy to navigate
- Service Bridge
- MYOB Live
Uncluttered interface, great visual displays, simple, easy to navigate
Straight forward and easy to navigate
No Defining Feature
Dispatch Board clearly displayed, extensive detail per customer allowed, easy to navigate
For basic CRM, mainly an accounting program, easy to navigate through software
Clear undestandable display, list and grid view of jobs side by side, signatures drawn onto touch screen.
Dashboard display clear and detailed.
Features Explained… Accounting Integration Appointment management Billing and Invoicing Call Centre Management CRM Integration Custom User Interface Customer Accounts and Database Customisable functionality Customisable Reporting Data Import/Export Dispatch Integration Expense Tracking Industry Specific Configuration Job In Progress Tracking Location Service History Mobile Access Payroll Integration Reporting Scheduling Service History Software Development Kit Work Order Management
The The The The The The The The The The The The The The The The The The The The The The
ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to ability to inclusion ability to
communicate with any accounting programs and trransfer information between the two programs. make appointments and have them repeat at regular intervals if required bill of a customer and issue them with an invoice. log a call as it comes into the business keep up to date records on clients and reminders on when they should be contacted next. alter the appearance of the software to suit your needs store customer accounts and details alter functions to suit your company's needs alter what fields you wish to appear in selected reports import or export data into other software programs such as Excel see what each serviceman has planned at any given point of time keep control of the expenses used per job/per day/per month etc. configure the software to suit your service and specifics of job details. update the status of each job at any given time check the history of any given area. work off the software whilst on the road. calculate payroll from the software. run desired reports from the software. schedule the day for the desired number of serviceman, alerting the user when a clash occurs. check the history of any goven customer in the database. of a development kit when enables the user to make changes to the software to make it unique to suit their business. track and maintain work orders as needed.
