cyclones, floods and earthquakes
CYCLONES, FLOODS AND EARTHQUAKES ...never waste a crisis Suncorp Real Estate Suncorp Business Services
SIMPLICITY AND PERFORMANCE THROUGH AGILE
What was different in the way we worked compared to business as usual? 2
The platform ability to access
IT systems from anywhere
team worked as one even though roles and responsibilities not really known
check sheets and trackers pulled together very quickly
utilising our partner’s
extensive network
adaptability in developing procedures to the changing and critical circumstances 3
If you had your time again what would you do if anything differently? 4
Focus areas
1. Communications and Information Management
2. Resource Management 3. Coordinated Management 5
Communications and Information Management
override usual channels of comms understand business BCP plans especially call centres
Earlier info on site details
functions
and criticality of
web-based remotely hosted access to critical information
site to enable
pilot and test SMS and email messaging currently used by IT
for incidents
disaster recovery conference
link outside the CMT
6
Communications and Information Management
centralised comms person to direct/manage RE-
specific information
provide key personnel with laptop
and 3G card
ensuring stable comms and access assist FMs perform their duties by allocating
extra
resources to manage info flow central repository for incident related information plan if technology is not available and no access to electronic files
7
Resource Management
utilise insurance flood system explore other systems available to alert us to other disaster high risk zones set up better networks with our landlords/agents in times of crisis consider all OH&S issues for our staff when entering catastrophe areas 8
Coordinated Management further developing the disaster
recovery documentation simple, mechanical processes of command,
a control, comms and prioritisation
annual review of DRP processes to deal with crossovers between the business and RE identify trained staff required for crisis management regular business continuity training / disaster recovery practice exercises for all 9
Final thoughts...
know your portfolio as though you were the owner
reduce reliance on physical documentation
resist pressure to quickly declare the site fit for occupancy mapping all relevant
stakeholders
relationship with the landlord agreement with preferred
suppliers
social media was a powerful comms medium 10
CMT feedback
...RE did a phenomenal job, keeping on top of things under difficult circumstances. This crisis demonstrated that the Suncorp/JLL model is right and this crisis has grown the partnership development by at least 6mths...
11
SIMPLICITY AND PERFORMANCE THROUGH AGILE
What was different in the way we worked compared to business as usual? 2
The platform ability to access
IT systems from anywhere
team worked as one even though roles and responsibilities not really known
check sheets and trackers pulled together very quickly
utilising our partner’s
extensive network
adaptability in developing procedures to the changing and critical circumstances 3
If you had your time again what would you do if anything differently? 4
Focus areas
1. Communications and Information Management
2. Resource Management 3. Coordinated Management 5
Communications and Information Management
override usual channels of comms understand business BCP plans especially call centres
Earlier info on site details
functions
and criticality of
web-based remotely hosted access to critical information
site to enable
pilot and test SMS and email messaging currently used by IT
for incidents
disaster recovery conference
link outside the CMT
6
Communications and Information Management
centralised comms person to direct/manage RE-
specific information
provide key personnel with laptop
and 3G card
ensuring stable comms and access assist FMs perform their duties by allocating
extra
resources to manage info flow central repository for incident related information plan if technology is not available and no access to electronic files
7
Resource Management
utilise insurance flood system explore other systems available to alert us to other disaster high risk zones set up better networks with our landlords/agents in times of crisis consider all OH&S issues for our staff when entering catastrophe areas 8
Coordinated Management further developing the disaster
recovery documentation simple, mechanical processes of command,
a control, comms and prioritisation
annual review of DRP processes to deal with crossovers between the business and RE identify trained staff required for crisis management regular business continuity training / disaster recovery practice exercises for all 9
Final thoughts...
know your portfolio as though you were the owner
reduce reliance on physical documentation
resist pressure to quickly declare the site fit for occupancy mapping all relevant
stakeholders
relationship with the landlord agreement with preferred
suppliers
social media was a powerful comms medium 10
CMT feedback
...RE did a phenomenal job, keeping on top of things under difficult circumstances. This crisis demonstrated that the Suncorp/JLL model is right and this crisis has grown the partnership development by at least 6mths...
11
