Dear​ ​Sprint​ ​and​ ​Boost​ ​Mobile​ ​Employees

Sprint​ ​and​ ​Boost​ ​Mobile​ ​Trainer​ ​Rewards  Help​ ​Manual​ ​and​ ​Frequently​ ​Asked​ ​Questions​ ​for​ ​Employees 

 

*For​ ​more​ ​information​ ​on​ ​the​ ​Pokémon​ ​GO​ ​partnership,​ ​please​ ​visit:*  https://iconnect.sprint.com/docs/DOC-17181  

  Dear​ ​Sprint​ ​and​ ​Boost​ ​Mobile​ ​Employees:    Please​ ​find​ ​all​ ​information​ ​regarding​ ​your​ ​Retail​ ​Tool​ ​account,​ ​Events,​ ​How​ ​to​ ​Check​ ​In​ ​Users  and​ ​Frequently​ ​Asked​ ​Questions​​ ​on​ ​this​ ​Help​ ​Manual.    Trainers​ ​(Pokémon​ ​GO​ ​players)  ● Must​ ​first​ ​register​ ​with​ ​Sprint​ ​Trainer​ ​Rewards​ ​at​ ​www.sprint.com/pokemonGo​​ ​and​ ​verify  their​ ​phone​ ​number​ ​when​ ​they​ ​register​ ​in​ ​order​ ​for​ ​their​ ​account​ ​to​ ​successfully​ ​be  active​ ​for​ ​the​ ​promotion.  ●

Must​ ​visit​ ​one​ ​of​ ​the​ ​3,700+​ ​Sprint​ ​PokéStops​ ​and​ ​Gyms​ ​starting​ ​May​ ​23th​ ​to​ c​ heck-in  with​ ​a​ ​store​ ​Rep. 

  Store​ ​Reps  1. Help​ ​Trainers​ ​register​ ​with​ ​Sprint​ ​Trainer​ ​Rewards​ ​at​ ​www.sprint.com/PokemonGO​,​ ​if​ ​not  already​ ​registered.​ ​Please​ ​make​ ​sure​ ​the​ ​customer​ v​ erifies​ ​their​ ​phone​ ​number​ ​when  they​ ​register​​ ​in​ ​order​ ​for​ ​their​ ​account​ ​to​ ​successfully​ ​be​ ​active​ ​for​ ​the​ ​promotion.  2.

Login​ ​to​ ​the​ ​Pokémon​ ​GO​ ​Retail​ ​Event​ ​Management​ ​Tool​​ ​and​ ​check​ ​customers​ ​in.    ○

LOGGING​ ​IN  ■

Your​ ​username​ ​will​ ​be:​ ​pokemon​+​STORE#​@razzinteractive.com 

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For​ ​security​ ​reasons,​ ​please​ ​check​ ​your​ ​local​ ​manual​ ​for​ ​the​ ​PASSWORD  instructions 

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Example:​ ​if​ ​your​ ​store​ ​number​ ​is​ ​01234: 

1. Username​ ​will​ ​be:​ ​[email protected]  2. For​ ​security​ ​reasons,​ ​please​ ​check​ ​your​ ​local​ ​manual​ ​for​ ​the  PASSWORD​ ​instructions  ■

Remember​ ​to​ ​include​ ​the​ ​plus​ ​sign​ ​"+"​ ​before​ ​your​ ​store​ ​number​ ​in​ ​the  username​ ​as​ ​indicated​ ​in​ ​bold. 

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At​ ​least​​ ​four​ ​numbers​ ​are​ ​required​ ​for​ ​the​ ​store​ ​number.​ ​ ​If​ ​your​ ​store  number​ ​has​ ​only​ ​3​ ​numbers,​ ​try​ ​adding​ ​a​ ​leading​ ​zero​ ​"0"​ ​before​ ​the​ ​three  numbers.​ ​ ​Example:​ ​if​ ​your​ ​store​ ​number​ ​is​ ​"123",​ ​try​ ​using​ ​"0123”   

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CHECKING​ ​CUSTOMER​ ​IN  ■

From​ ​the​ ​list​ ​of​ ​events,​ ​select​ ​the​ ​relevant​ ​promotion​ ​you’re​ ​checking  the​ ​user​ ​in​ ​for 

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Click​ ​on​ ​“​Users​ ​RSVP​” 

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Search​ ​for​ ​Trainers​ ​by​ ​name​ ​or​ ​email​ ​address. 

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Select​ ​the​ ​check-in​​ ​button​ ​next​ ​to​ ​the​ ​user 

1. If​ ​the​ ​user​ ​DOES​ ​NOT​ ​have​ ​a​ ​current​ ​My​ ​Trainer​ ​Rewards​ ​account,  please​ ​make​ ​sure​ ​they​ ​first​ ​create​ ​it​ ​at​ ​www.sprint.com/pokemonGo  and​ ​verify​ ​their​ ​phone​ ​number​ ​when​ ​they​ ​register​​ ​in​ ​order​ ​for​ ​their  account​ ​to​ ​successfully​ ​be​ ​active​ ​for​ ​the​ ​promotion.    1.

In​ ​regard​ ​to​ ​the​ ​“Great​ ​Balls,​ ​Lucky​ ​Egg​ ​and​ ​Incense”​ ​Event,​ ​Please​ ​explain​ ​to  customers:  ○

After​ ​check-in,​ ​an​ ​email​ ​from​ ​Sprint​ ​Trainer​ ​Rewards​,​ ​including​ ​a​ ​12-16​ ​digit  promotion​ ​code,​ ​will​ ​be​ ​sent​ ​to​ ​your​ ​Trainer​ ​Rewards​ ​email​ ​address.   

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From​ ​the​ ​Pokémon​ ​GO​ ​app​ ​menu​ ​within​ ​their​ ​ANDROID​ ​device,​ ​navigate​ ​to​ ​Shop  and​ ​enter​ ​the​ ​promotion​ ​code​ ​in​ ​the​ ​Promo​ ​code​ ​field,​ ​then​ ​click​ ​OK.​ ​ ​This  unlocks​ ​the​ ​FREE​ ​game​ ​items.  ■

iPhone/iOS​ ​users​ ​must​ ​sign​ ​into​ ​the​ ​Pokémon​ ​GO​ ​app​ ​from​ ​an​ ​Android  device​ ​to​ ​unlock​ ​their​ ​code. 

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You​ ​are​ ​limited​ ​to​ ​one​ ​code​ ​per​ ​person.​ ​This​ ​is​ ​systematically​ ​enforced​ ​and​ ​no  replacement​ ​codes​ ​will​ ​be​ ​given. 

  ***You​ ​can​ ​find​ ​general​ ​information​ ​about​ ​the​ ​Great​ ​Balls,​ ​Lucky​ ​Egg​ ​and​ ​Incense​ ​Event​ ​here.​*** 

   REMINDER:​ ​The​ ​Pokémon​ ​GO!​ ​Retail​ ​Event​ ​Tool​ ​is​ ​ONLY​ ​to​ ​be​ ​used​ ​by​ ​Sprint​ ​retail​ ​reps​ ​and​ ​other  Sprint​ ​authorized​ ​users.​ ​All​ ​materials​ ​related​ ​to​ ​the​ ​tool​ ​are​ ​considered​ ​Sprint​ ​proprietary​ ​and  confidential​ ​information.​ ​Sharing​ ​this​ ​is​ ​a​ ​direct​ ​violation​ ​of​ ​Sprint​ ​employee​ ​policies​ ​concerning​ ​the 

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handling​ ​of​ ​company​ ​assets​ ​and​ ​may​ ​be​ ​subject​ ​to​ ​disciplinary​ ​action​ ​up​ ​to​ ​and​ ​including​ ​termination  of​ ​employment. 

   

Frequently​ ​Asked​ ​Questions​ ​for​ ​Employees    Question:​​ ​How​ ​can​ ​a​ ​customer​ ​redeem​ ​their​ ​promo​ ​code​ ​for​ ​the​ ​Great​ ​Balls,​ ​Lucky​ ​Eggs​ ​and  Incense​ ​Event​ ​on​ ​an​ ​iPhone​ ​device?  Answer:​ ​The​ ​code​ ​can​ ​only​ ​be​ ​used​ ​on​ ​Android​ ​devices.​​ ​iPhone/iOS​ ​users​ ​must​ ​login​ ​to  their​ ​Pokemon​ ​GO​ ​account​ ​using​ ​an​ ​Android​ ​device​ ​to​ ​redeem​ ​their​ ​code.    Question:​​ ​I​ ​did​ ​not​ ​receive​ ​my​ ​code​ ​for​ ​the​ ​Great​ ​Balls,​ ​Lucky​ ​Eggs​ ​and​ ​Incense​ ​Event.​ ​What​ ​can​ ​I  do?  Answer:​ ​Please​ ​ask​ ​the​ ​customer​ ​to​ ​check​ ​their​ ​Inbox​ ​and​ ​Junk/Spam​ ​folder​ ​as​ ​there​ ​might  be​ ​delays​ ​from​ ​the​ ​moment​ ​they’re​ ​checked​ ​in​ ​until​ ​when​ ​the​ ​code​ ​is​ ​delivered.    In​ ​addition,​ ​please​ ​make​ ​sure​ ​the​ ​user​ ​has​ ​verified​ ​their​ ​phone​ ​number​ ​when​ ​they​ ​register​ ​on  the​ ​website​ ​(if​ ​they’re​ ​a​ ​brand​ ​new​ ​user).    If​ ​the​ ​user​ ​is​ ​still​ ​unable​ ​to​ ​receive​ ​their​ ​code,​ ​please​ ​double-check​ ​that​ ​the​ ​user​ ​is  checked-in​ ​by​ ​searching​ ​them​ ​under​ ​“Users”​ ​>​ ​“Confirmed.” 

    NO​ ​check-ins​ ​can​ ​be​ ​granted​ ​by​ ​the​ ​Support​ ​Team​​ ​for​ ​My​ ​Trainer​ ​Rewards,​ ​only​ ​stores​ ​can  check​ ​a​ ​customer​ ​in. 

  Question:​​ ​A​ ​customer​ ​is​ ​asking​ ​about​ ​Level​ ​Badges,​ ​Free​ ​Patches​ ​and/or​ ​Super​ ​Pack?​ ​What​ ​do​ ​I  do?  Answer:​ ​These​ ​promotions​ ​are​ ​not​ ​related​ ​to​ ​My​ ​Trainer​ ​Rewards.​ ​Please​ ​visit​ ​the​ ​below  internal​ ​communication​ ​links​​ ​so​ ​your​ ​store​ ​can​ ​learn​ ​and​ ​participate​ ​on​ ​these​ ​promotions.    Free​ ​Level​ ​Badges​ ​&​ ​Patches:​ ​https://iconnect.sprint.com/docs/DOC-17898     Super​ ​Pack:​ ​https://iconnect.sprint.com/docs/DOC-17325 

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