debtCollectionsFlowchart July2017

Collections Account Process So you’ve submitted a past tenant debt to collections through AppFolio, now what? Below is a breakdown of the collections process once an account has been submitted to Hunter Warfield through AppFolio.

All in one day

Hunter Warfield QA (avg 24-48 hrs) Account Submission from AppFolio Property Manager

Review Account for Legal

Supporting Document Review

Account Data Verification

Arrives in Hunter Warfield System

Credit Reporting

Collection Strategy Begins

30 Day Validation Period

Based on Scoring

“Lite” collections efforts

Pre-legal Collection/ Legal Prep

Attorney Assignment and Suit

90+ days since Initial Demand Letter

YES

Request Property Manager Approval

RECOMMEND LEGAL?

NO

Re-scrub accounts Dialer campaigns Tax campaign Re-work strategy

Email Confirmation to Property Managers

Initial Demand Letter Sent to Past Tenants *

Post Judgment Remedies

* Payments may be collected at any time after the Initial Demand Letter is sent. Hunter Warfield continues to work accounts per above until funds are collected.

(if applicable)

Last updated: July 21, 2017 | For the most up-to-date version of the Collections Account Process, please visit: www.appfolio.com/debt-collections-process

3rd Party Data Scrub Bankruptcy, deceased, new phone or address

Scoring