Effective Distance Communication
AMY HART Hart Training Connection
Engaging and Managing Remote Workers Presented by
Amy Hart
Building the Relationship/Trust, Accountability Addressing
lack of body
language, face time, and technology challenges Creating
Inclusivity
Establishing
communication mechanisms and frequency
Source: “A Manager’s Guide to Virtual Teams” by Yael Zofi
“Build Accountability and the outcome is trust.”
Accountability
Trust
“Trust…is the glue that holds us together.”
Remote Relationship Source: “A Manager’s Guide to Virtual Teams” by Yael Zofi
Emails Phone/Voice Virtual
In Person
Most IMPACT Email Voice Virtual In Person Conference Call in Real Life
57% 28% 10-15% 7% 38% 55%
What do you need to start?
External Webcam ($20-$50)
Headset ($20)
Free to Reasonable
Don’t
Realize how inexpensive, easy, effective to use
Resist
putting on makeup/ “getting out of
PJ’s” Don’t
realize how much technology has improved
Case
Study– Mattress Firm: Pilot Test it
Webinars/Video Conferencing with Multiple Speakers; bandwidth Technical Training Out of sight, out of mind
Building the Relationship/Trust, Accountability
Addressing lack of body language, face time, technology challenges
Creating Inclusivity
Establishing communication mechanisms and frequency
Establish Rules of the Road Team goals, direction,
common purpose Operating Guidelines
Team Code of Conduct “Tickets”/Consequences
Tasty Treat Thursdays
and
Thanksgiving Turkeys
Holiday Party and Planning Secret Santa Intranet Tip of Month Internal Newsletter Employee Surveys including Remotes on project team Community Service projects Photos Best Practices
Meeting
My Favorite Things Candy bar_______ Breakfast________ Books ___________ Sports Team______ Birthday_________
Building the Relationship/Trust, Accountability
Addressing lack of body language, face time, technology challenges
Creating Inclusivity
Establishing communication mechanisms and frequency
More demanding Leadership Skills “Agents of Connection” – try to connect, interact, integrate the team 2015 Gallup Study 67% of employees who strongly agreed managers focused on their strengths were engaged
What
are their preferred modes of communication?
Extraverted?
Introverted?
Communication Style? Schedule
regular “touch base” meetings, team meetings
Availability
as resource
Building the Relationship/Trust, Accountability
Addressing lack of body language, face time, technology challenges
Creating Inclusivity
Establishing communication mechanisms and frequency
Engaging and Managing Remote Workers Presented by
Amy Hart
Building the Relationship/Trust, Accountability Addressing
lack of body
language, face time, and technology challenges Creating
Inclusivity
Establishing
communication mechanisms and frequency
Source: “A Manager’s Guide to Virtual Teams” by Yael Zofi
“Build Accountability and the outcome is trust.”
Accountability
Trust
“Trust…is the glue that holds us together.”
Remote Relationship Source: “A Manager’s Guide to Virtual Teams” by Yael Zofi
Emails Phone/Voice Virtual
In Person
Most IMPACT Email Voice Virtual In Person Conference Call in Real Life
57% 28% 10-15% 7% 38% 55%
What do you need to start?
External Webcam ($20-$50)
Headset ($20)
Free to Reasonable
Don’t
Realize how inexpensive, easy, effective to use
Resist
putting on makeup/ “getting out of
PJ’s” Don’t
realize how much technology has improved
Case
Study– Mattress Firm: Pilot Test it
Webinars/Video Conferencing with Multiple Speakers; bandwidth Technical Training Out of sight, out of mind
Building the Relationship/Trust, Accountability
Addressing lack of body language, face time, technology challenges
Creating Inclusivity
Establishing communication mechanisms and frequency
Establish Rules of the Road Team goals, direction,
common purpose Operating Guidelines
Team Code of Conduct “Tickets”/Consequences
Tasty Treat Thursdays
and
Thanksgiving Turkeys
Holiday Party and Planning Secret Santa Intranet Tip of Month Internal Newsletter Employee Surveys including Remotes on project team Community Service projects Photos Best Practices
Meeting
My Favorite Things Candy bar_______ Breakfast________ Books ___________ Sports Team______ Birthday_________
Building the Relationship/Trust, Accountability
Addressing lack of body language, face time, technology challenges
Creating Inclusivity
Establishing communication mechanisms and frequency
More demanding Leadership Skills “Agents of Connection” – try to connect, interact, integrate the team 2015 Gallup Study 67% of employees who strongly agreed managers focused on their strengths were engaged
What
are their preferred modes of communication?
Extraverted?
Introverted?
Communication Style? Schedule
regular “touch base” meetings, team meetings
Availability
as resource
Building the Relationship/Trust, Accountability
Addressing lack of body language, face time, technology challenges
Creating Inclusivity
Establishing communication mechanisms and frequency
