Employee Touchpoint SolutionSheet ES
SOLUTION SHEET - EMPLOYEE TOUCHPOINT
UNLOCKING FEEDBACK INSIGHT ACROSS THE EMPLOYEE JOURNEY
EMPLOYEE TOUCHPOINT INCREASE RETENTION, BOOST PRODUCTIVITY AND MAKE BETTER DECISIONS People are central to success in today’s competitive, knowledge-driven economy. More than ever, employee skills and ideas make the difference, whatever sector you operate in. Recruiting, retaining and developing top talent is therefore critical if you want to boost organisational effectiveness and get ahead a business imperative for HR and senior management alike – recent global research by the Conference Board1 rated the war for talent as the number one challenge that CEOs faced. Ensuring productivity requires getting staff up to speed fast through focused onboarding processes, so that they can quickly contribute to the bottom line. Additionally, studies show that the experience of the first three months at an organisation has the greatest impact on whether an employee chooses to remain for the long term. However, today’s staff are increasingly mobile, less loyal and more demanding of their employers. Talent retention is crucial to success. The struggle to keep the best employees is a continuous battle that requires organisations to focus on listening to their staff throughout the employee journey, from entry to exit. Acting on this insight is crucial if companies want to boost organisational effectiveness and overall success.
CHALLENGES STAFF TURNOVER
PRODUCTIVITY
The evidence suggests it can cost up to the equivalent of a year’s salary to replace an employee. Losing skills, knowledge and ideas severely impacts an organisation’s ability to compete in today’s hypercompetitive markets. Successful onboarding is key to engaging with staff and ensuring they stay with the organisation for years to come.
Businesses need new staff to contribute to the bottom line as soon as possible. Yet joining a new organisation can be daunting, involving learning different ways of working and adjusting to company culture – all taking time, impacting productivity and the bottom line.
DECISION MAKING
EFFICIENCY
The accelerated speed of business today means managers have to make decisions faster. But the information they need to support this is often locked in their people’s heads, with no quick way of collecting, analysing and benefiting from employee feedback.
Businesses need to do more with less. Processes need to be leaner, budgets are smaller. Departments such as HR have to support increased organisational effectiveness through operations that are more efficient and focused on boosting competitiveness.
QUESTBACK.COM
1
Conference board: The Conference Board’s 2016 CEO Challenge
SOLUTION SHEET - EMPLOYEE TOUCHPOINT
ATTRACT, RETAIN AND DEVELOP YOUR EMPLOYEES Employee Touchpoint from Questback provides organisations with detailed insight into what staff are really thinking in real-time at key parts of the employee journey, enabling them to act on feedback and increase organisational effectiveness, reduce staff turnover and boost productivity. Listening to employees is central to predicting and planning retention strategies, developing staff and making better business decisions. Employee Touchpoint unlocks employee feedback, helping organisations to listen directly to staff and then create truly engaging employee journeys, leading to measurable increases in performance, and reducing the impact and cost of staff turnover.
LISTENING ACROSS THE EMPLOYEE LIFECYCLE
SHORTEN TIME TO PRODUCTIVITY
Employee Touchpoint is designed to connect organisations with their employees at key points in the lifecycle – Entry, Onboarding and Exit. A scalable, easy to use solution, Employee Touchpoint provides line managers with an actionable view of the complete employee journey through a single, visual, real-time dashboard, tailored to their roles and responsibilities. Making it easy to act on feedback, it provides the insight needed to transform your operations so that you get the best from all of your staff over the long term.
Create an environment that helps new joiners hit the ground running and contribute quickly to the bottom line. Get their insight during entry and onboarding, show that you value them by listening and demonstrate your commitment to developing their careers. Use their feedback to act immediately on concerns and let them focus faster on contributing to company success.
RETAIN AND DEVELOP KEY TALENT
IMPROVE ORGANISATIONAL EFFECTIVENESS
Reduce the impact and cost of turnover and churn by uncovering key insight from employees, identifying early warning signs before staff leave, and helping you learn the lessons to improve your retention processes going forward. Employee Touchpoint helps you provide truly engaging employee journeys, built on listening and acting on staff feedback. Win the war for talent and retain the people and skills you need to thrive.
By listening directly to staff and how they are feeling at key points in their journey, Employee Touchpoint provides first hand insight into business performance and processes, identifying trends and enabling organisations to make better real-time and longer term decisions. Increase organisational effectiveness and do more with less by focusing on the things that matter – your people.
QUESTBACK.COM
SOLUTION SHEET - EMPLOYEE TOUCHPOINT
A SCALABLE, EASY TO USE SOLUTION EMPLOYEE TOUCHPOINT MODULES
ENTRY PULSE – collecting qualitative and quantitative feedback after the first week in a role, evaluating the hiring process and reasons for joining, with in-built alerting if issues are identified.
ONBOARDING PULSE – triggered after onboarding finishes, providing feedback and insight into the process,
measuring engagement, and outlining next steps in the employee’s development.
EXIT PULSE – uncovering reasons for leaving and using this to minimise business impacts and to improve processes to better retain employees going forward.
STRATEGIC EMPLOYEE INSIGHT MAP – a real-time analytical dashboard, tailored to manager role and responsibilities, that allows you to follow the employee journey and track changes over time across the organisation.
FEATURE LIST
Easy to use cloud-based solution, reducing set-up time and complexity
Open and simple to integrate with major HR and business solutions
Built on the scalable Questback Feedback Cloud, making it simple to integrate with all other forms of feedback, whatever your needs are now and in the future
Secure data hosting in European and US data centres
Full local support from the Questback Professional Services team
QUESTBACK.COM
SOLUTION SHEET - EMPLOYEE TOUCHPOINT
WHY CHOOSE
QUESTBACK? Questback’s complete feedback platform brings together all the features you need to make your customer, employee and market feedback straightforward and profitable.
ABOUT QUESTBACK Questback is a global leader in enterprise feedback management technology, helping companies transform customer, employee and market research programmes. More than 5,000 companies worldwide, including one third of the Forbes Global 2000 such as DHL, Coca-Cola, General Mills and Swiss rely on Questback’s platform to gather, analyse and act on feedback. Questback technology helps to improve customer and employee satisfaction, drive better business decision making and improve financial performance. Like Questback these customers believe that people and businesses need feedback to learn and grow. Questback has offices in Europe and the United States, global partner organisations, and serves customers in 50 countries.
WANT TO FIND OUT MORE? Contact us to arrange a live demo on +44 (0) 207 403 3900 or send us an email to [email protected]
A FEW OF OUR CLIENTS:
FIND US ON SOCIAL MEDIA:
QUESTBACK.COM
UNLOCKING FEEDBACK INSIGHT ACROSS THE EMPLOYEE JOURNEY
EMPLOYEE TOUCHPOINT INCREASE RETENTION, BOOST PRODUCTIVITY AND MAKE BETTER DECISIONS People are central to success in today’s competitive, knowledge-driven economy. More than ever, employee skills and ideas make the difference, whatever sector you operate in. Recruiting, retaining and developing top talent is therefore critical if you want to boost organisational effectiveness and get ahead a business imperative for HR and senior management alike – recent global research by the Conference Board1 rated the war for talent as the number one challenge that CEOs faced. Ensuring productivity requires getting staff up to speed fast through focused onboarding processes, so that they can quickly contribute to the bottom line. Additionally, studies show that the experience of the first three months at an organisation has the greatest impact on whether an employee chooses to remain for the long term. However, today’s staff are increasingly mobile, less loyal and more demanding of their employers. Talent retention is crucial to success. The struggle to keep the best employees is a continuous battle that requires organisations to focus on listening to their staff throughout the employee journey, from entry to exit. Acting on this insight is crucial if companies want to boost organisational effectiveness and overall success.
CHALLENGES STAFF TURNOVER
PRODUCTIVITY
The evidence suggests it can cost up to the equivalent of a year’s salary to replace an employee. Losing skills, knowledge and ideas severely impacts an organisation’s ability to compete in today’s hypercompetitive markets. Successful onboarding is key to engaging with staff and ensuring they stay with the organisation for years to come.
Businesses need new staff to contribute to the bottom line as soon as possible. Yet joining a new organisation can be daunting, involving learning different ways of working and adjusting to company culture – all taking time, impacting productivity and the bottom line.
DECISION MAKING
EFFICIENCY
The accelerated speed of business today means managers have to make decisions faster. But the information they need to support this is often locked in their people’s heads, with no quick way of collecting, analysing and benefiting from employee feedback.
Businesses need to do more with less. Processes need to be leaner, budgets are smaller. Departments such as HR have to support increased organisational effectiveness through operations that are more efficient and focused on boosting competitiveness.
QUESTBACK.COM
1
Conference board: The Conference Board’s 2016 CEO Challenge
SOLUTION SHEET - EMPLOYEE TOUCHPOINT
ATTRACT, RETAIN AND DEVELOP YOUR EMPLOYEES Employee Touchpoint from Questback provides organisations with detailed insight into what staff are really thinking in real-time at key parts of the employee journey, enabling them to act on feedback and increase organisational effectiveness, reduce staff turnover and boost productivity. Listening to employees is central to predicting and planning retention strategies, developing staff and making better business decisions. Employee Touchpoint unlocks employee feedback, helping organisations to listen directly to staff and then create truly engaging employee journeys, leading to measurable increases in performance, and reducing the impact and cost of staff turnover.
LISTENING ACROSS THE EMPLOYEE LIFECYCLE
SHORTEN TIME TO PRODUCTIVITY
Employee Touchpoint is designed to connect organisations with their employees at key points in the lifecycle – Entry, Onboarding and Exit. A scalable, easy to use solution, Employee Touchpoint provides line managers with an actionable view of the complete employee journey through a single, visual, real-time dashboard, tailored to their roles and responsibilities. Making it easy to act on feedback, it provides the insight needed to transform your operations so that you get the best from all of your staff over the long term.
Create an environment that helps new joiners hit the ground running and contribute quickly to the bottom line. Get their insight during entry and onboarding, show that you value them by listening and demonstrate your commitment to developing their careers. Use their feedback to act immediately on concerns and let them focus faster on contributing to company success.
RETAIN AND DEVELOP KEY TALENT
IMPROVE ORGANISATIONAL EFFECTIVENESS
Reduce the impact and cost of turnover and churn by uncovering key insight from employees, identifying early warning signs before staff leave, and helping you learn the lessons to improve your retention processes going forward. Employee Touchpoint helps you provide truly engaging employee journeys, built on listening and acting on staff feedback. Win the war for talent and retain the people and skills you need to thrive.
By listening directly to staff and how they are feeling at key points in their journey, Employee Touchpoint provides first hand insight into business performance and processes, identifying trends and enabling organisations to make better real-time and longer term decisions. Increase organisational effectiveness and do more with less by focusing on the things that matter – your people.
QUESTBACK.COM
SOLUTION SHEET - EMPLOYEE TOUCHPOINT
A SCALABLE, EASY TO USE SOLUTION EMPLOYEE TOUCHPOINT MODULES
ENTRY PULSE – collecting qualitative and quantitative feedback after the first week in a role, evaluating the hiring process and reasons for joining, with in-built alerting if issues are identified.
ONBOARDING PULSE – triggered after onboarding finishes, providing feedback and insight into the process,
measuring engagement, and outlining next steps in the employee’s development.
EXIT PULSE – uncovering reasons for leaving and using this to minimise business impacts and to improve processes to better retain employees going forward.
STRATEGIC EMPLOYEE INSIGHT MAP – a real-time analytical dashboard, tailored to manager role and responsibilities, that allows you to follow the employee journey and track changes over time across the organisation.
FEATURE LIST
Easy to use cloud-based solution, reducing set-up time and complexity
Open and simple to integrate with major HR and business solutions
Built on the scalable Questback Feedback Cloud, making it simple to integrate with all other forms of feedback, whatever your needs are now and in the future
Secure data hosting in European and US data centres
Full local support from the Questback Professional Services team
QUESTBACK.COM
SOLUTION SHEET - EMPLOYEE TOUCHPOINT
WHY CHOOSE
QUESTBACK? Questback’s complete feedback platform brings together all the features you need to make your customer, employee and market feedback straightforward and profitable.
ABOUT QUESTBACK Questback is a global leader in enterprise feedback management technology, helping companies transform customer, employee and market research programmes. More than 5,000 companies worldwide, including one third of the Forbes Global 2000 such as DHL, Coca-Cola, General Mills and Swiss rely on Questback’s platform to gather, analyse and act on feedback. Questback technology helps to improve customer and employee satisfaction, drive better business decision making and improve financial performance. Like Questback these customers believe that people and businesses need feedback to learn and grow. Questback has offices in Europe and the United States, global partner organisations, and serves customers in 50 countries.
WANT TO FIND OUT MORE? Contact us to arrange a live demo on +44 (0) 207 403 3900 or send us an email to [email protected]
A FEW OF OUR CLIENTS:
FIND US ON SOCIAL MEDIA:
QUESTBACK.COM
