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(19) United States (12) Patent Application Publication (10) Pub. No.: US 2006/0126801 A1 (43) Pub. Date:
Laperi et al. (54)
TROUBLE TICKET MONITORING SYSTEM HAVING INTERNET ENABLED AND WEB-BASED GRAPHICAL USER INTERFACE TO TROUBLE TICKET WORKLOAD MANAGEMENT SYSTEMS
(52)
US. Cl.
(57)
Jun. 15, 2006
........................................................ .. 379/32.01
ABSTRACT
(75) Inventors: Erian Laperi, WentZville, MO (US); Jeremy A. Dilks, East Alton, IL (US)
Correspondence Address: BROOKS KUSHMAN RC. 1000 TOWN CENTER TWENTY-SECOND FLOOR
WFAC, WFADO, and WFADI systems. A dashboard appli cation implements the GUI to essentially enable everything that can be done on WFA systems to be able to be done using
SOUTHFIELD, MI 48075 (US)
(73) Assignee: SBC Knowledge Ventures, L.P., Reno, NV
(51)
the GUI. The dashboard application interacts With legacy WFA systems for both trouble ticket reporting and interac tive trouble ticket functions While presenting a simple user
interface. Point and click functionality provided by the
11/011,682
dashboard application for users alloWs for reporting or maintenance functions to be performed With a minium of
Dec. 14, 2004
typing or knowledge of the WFA systems. The dashboard
Publication Classi?cation
approach to trouble ticketing generation and monitoring. The dashboard application combines reports and queries
(21) Appl. No.: (22)
A trouble ticket monitoring system includes an Internet enabled and Web-based graphical user interface (GUI) to trouble ticket Workload management systems such as legacy
Filed:
application is a server based rather than client based
Int. Cl.
H04M 3/08
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(19) United States (12) Patent Application Publication (10) Pub. No.: US 2006/0126801 A1 (43) Pub. Date:
Laperi et al. (54)
TROUBLE TICKET MONITORING SYSTEM HAVING INTERNET ENABLED AND WEB-BASED GRAPHICAL USER INTERFACE TO TROUBLE TICKET WORKLOAD MANAGEMENT SYSTEMS
(52)
US. Cl.
(57)
Jun. 15, 2006
........................................................ .. 379/32.01
ABSTRACT
(75) Inventors: Erian Laperi, WentZville, MO (US); Jeremy A. Dilks, East Alton, IL (US)
Correspondence Address: BROOKS KUSHMAN RC. 1000 TOWN CENTER TWENTY-SECOND FLOOR
WFAC, WFADO, and WFADI systems. A dashboard appli cation implements the GUI to essentially enable everything that can be done on WFA systems to be able to be done using
SOUTHFIELD, MI 48075 (US)
(73) Assignee: SBC Knowledge Ventures, L.P., Reno, NV
(51)
the GUI. The dashboard application interacts With legacy WFA systems for both trouble ticket reporting and interac tive trouble ticket functions While presenting a simple user
interface. Point and click functionality provided by the
11/011,682
dashboard application for users alloWs for reporting or maintenance functions to be performed With a minium of
Dec. 14, 2004
typing or knowledge of the WFA systems. The dashboard
Publication Classi?cation
approach to trouble ticketing generation and monitoring. The dashboard application combines reports and queries
(21) Appl. No.: (22)
A trouble ticket monitoring system includes an Internet enabled and Web-based graphical user interface (GUI) to trouble ticket Workload management systems such as legacy
Filed:
application is a server based rather than client based
Int. Cl.
H04M 3/08
from the WFA systems to present an overvieW of all main tenance operations in one location.
(2006.01)
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Patent Application Publication Jun. 15, 2006 Sheet 1 0f 21
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