Euler Hermes – the world leader in credit insurance

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Euler Hermes – the world leader in credit insurance RISK ASSESSMENT ‌ CREDIT INSURANCE ‌ DEBT COLLECTION

Agenda 1 The Euler Hermes group 2 Our business 3 Our products and solutions 4 Our added value

Copyright Euler Hermes 2009

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The Euler Hermes Group

Our Ambition Secure companies’ business growth all over the world ƒ Euler Hermes protects your company’s business transactions and growth

ƒ Euler Hermes, your services provider for the management of trade receivables

ƒ Euler Hermes, your partner for business intelligence and information sharing

Copyright Euler Hermes 2009

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The Euler Hermes Group

Euler Hermes at a Glance Our key figures ƒ Global leader in credit insurance with 35,7% market share ƒ 2.2 billion euros consolidated turnover (2008) ƒ 57,000 clients worldwide ƒ Presence in over 50 countries on 5 continents ƒ 6,275 staff worldwide ƒ 700 billion euros of business transactions protected worldwide ƒ 40 million companies monitored in our risk database ƒ 25,000 credit limit requests received per day ƒ 82% of credit limit requests processed in less than 48h ƒ 190,000 debt collections handled in 2008 ƒ AA- financial rating by Standard & Poor’s (July 2009) Copyright Euler Hermes 2009

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The Euler Hermes Group

Your Global Financial Solutions Provider for Trade Receivables Our lines of business ƒ Credit insurance ƒ Trade debt collection ƒ Bonding & guarantees

Additional services ƒ Financing of trade receivables ƒ Insurance against fraud ƒ Export guarantee on behalf of the German government

The world leader in credit insurance with a 35.7% market share Copyright Euler Hermes 2009

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The Euler Hermes Group

Our Business Lines By turnover in % other services

bonding & guarantees 5,6

6,6

debt collection 5,1

%

credit insurance

82,8

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The Euler Hermes Group

Our Shareholding Structure

As of 31 Dec. 2008

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The Euler Hermes group

Milestones in Euler Hermes’ History

1883 2001

2002

1883: ACI, U.S.

Euler acquires Hermes

1917: Hermes, Germany 1918: Trade Indemnity, UK

1927: SFAC, France and SIAC, Italy 1929: COBAC, Belgium 1989: Nederlandsche Kredietverzekering,NL

Copyright Euler Hermes 2009

2003

The group and all its subsidiaries adopt the name Euler Hermes

2004

International development: Finland, Greece, Portugal, Morocco

2005

EH acquires 100% of its subsidiaries in Benelux. Further expansion in Russia, India, Baltic countries and Turkey

2006

Further expansion: Ireland, Australia, New Zealand, United Arab Emirates

2007

New operations in Argentina, partnerships with ICIC in Israel and BOCI in China, acquisition of debt collection companies UMA (U.S.) and R2C (Ireland)

2008

New office in Colombia. Partnership in the GCC countries Oman, Kuwait, Qatar

2009

Creation of Euler Hermes Collections

Creation of Euler Hermes World Agency

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The Euler Hermes group

Our Global Network

Euler Hermes presence in 2009 Copyright Euler Hermes 2009

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The Euler Hermes Group

Our Global Network Presence in over 50 countries across five continents Argentina

Germany

Mexico

Slovakia

Australia

Greece

Morocco

South Korea

Austria

Hungary

Netherlands

Spain

Bahrain

India

New Zealand

Sweden

Belgium

Indonesia

Norway

Switzerland

Brazil

Ireland

Oman

Taiwan

Canada

Israel

Philippines

Thailand

China

Italy

Poland

Tunisia

Colombia

Japan

Portugal

Turkey

Czech Republic

Kuwait

Qatar

United Arab Emirates

Denmark

Latvia

Romania

United Kingdom

Estonia

Lithuania

Russia

United States

Finland

Luxembourg

Saudi Arabia

Vietnam

France

Malaysia

Singapore

Your trade receivables management partner, wherever you do business Copyright Euler Hermes 2009

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The Euler Hermes Group

Global Credit Insurance Market Market shares (source: ICISA 2008) Others 5

Atradius (+Credito y Caucion)

36

30

Euler Hermes

% QBE MAPFRE AIG CESCE

2

3

3

3

20

Coface

Total market volume € 4,608 bn Copyright Euler Hermes 2009

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Agenda 1 The Euler Hermes group 2 Our business 3 Our products and solutions 4 Our added value

Copyright Euler Hermes 2009

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Our Business

Credit Insurance: The Solution for your Company’s Business Development

Questions

Facts

ƒ Have you ever experienced baddebt losses?

ƒ 1.38% of a company’s annual turnover can be saved by subscribing to a credit insurance policy

ƒ Have any of your customers ever become insolvent? ƒ Do you regularly sell to new customers & markets?

ƒ 49% of credit insured companies manage to obtain a bank loan compared to 34% of non insured companies

ƒ Do you need help in assessing the financial solidity of your buyers?

ƒ Trade receivables represent around 35% of a company’s assets

ƒ Do you need to improve your cash flow?

ƒ Business insolvencies are mainly due to late payments

With any of the above questions, we can help Copyright Euler Hermes 2009

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Our Business

Risk Management – Credit Insurance – Debt Collection ƒ We insure the payment of trade receivables ƒ We help businesses to select the right customers and move safely into new markets ƒ We offer an insurance policy including three services: 9 Risk prevention 9 Debt collection 9 Claims payment

Copyright Euler Hermes 2009

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Our Business

Our Core Business: Credit Insurance

Credit insurance secures trade, domestically and around the globe Copyright Euler Hermes 2009

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Our Business

Our Key Expertise: Risk Assessment - 1 1,000 risk analysts and underwriters… ƒ Monitor and grade 45 million companies around the world ƒ Share a single, global risk database ƒ Share a group wide, efficient risk business model where credit limit decisions are always taken close to the risk ƒ Receive support from Euler Hermes economic research teams ƒ Are trained across borders to ensure customers receive the same quality of service anywhere in the world

Copyright Euler Hermes 2009

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Our Business

Our Key Expertise: Risk Assessment - 2 Our research teams in Baltimore, Hamburg, London, Paris… ƒ Produce analysis of economic, commercial and political risks for business dealings in 170 countries ƒ Provide macro-economic, industry and market forecasts for Euler Hermes’ risk analysts and underwriters ƒ Participate in risk monitoring and produce tailored risk assessment for our international customers ƒ Provide input for financial and budget decisions ƒ Support the quality of service delivered to clients - analyses and forecasts shared by all Euler Hermes companies Copyright Euler Hermes 2009

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Our Business

Euler Hermes Research Studies and publications ƒ Economic Outlook, industry sector outlooks ƒ Insolvency Outlook ƒ Country risk reports

ƒ White papers on UK and US economies and sectors ƒ Quarterly surveys of Italian economy and sectors

ƒ Annual study on white collar crime in Germany ƒ Companies payment behaviour in the Netherlands ƒ Monthly credit management indices in UK, US

Copyright Euler Hermes 2009

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Our Business

Euler Hermes Economic Research

EH research departments Produce macro-economic, industry and country risk analyses and forecasting

Euler Hermes offices

macroeconomics & countries

microeconomics EH credit analysts Provide information and financial analyses on companies

EH risk underwriters Deliver warranties on customer (seller) requests. Are specialized by industry.

Companies (buyers) Copyright Euler Hermes 2009

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Our Business

2009 Economic Outlook Global recession

Business insolvencies on the rise

180

World volume of trade growth (left axis) World real GDP growth (right axis) 15%

5%

12%

4%

9%

140

3%

120

2%

100

1%

80

0%

60

-1%

40

-12%

-2%

20

-15%

-3%

0

6% 3% 0% -3%

98

99

00

01

02

03

04

05

06

-6% -9%

07

08

09

10

EH Global Insolvency Index EMU Insolvency Index USA Insolvency Index

160

95

Sources : IHS Global Insight, Euler Hermes SFAC calculation and forecasts ; GDP 2008 weighting at current exchange rates

Copyright Euler Hermes 2009

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

Sources : EH Insolvency outlook 2009, Index 100 = 1997, GDP 2008 weighting at current exchange rates

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Agenda 1 The Euler Hermes group 2 Our business 3 Our products and solutions 4 Our added value

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Product and Solutions Offering We offer expert solutions in: ƒ Credit insurance ƒ Trade debt collection ƒ Bonding ƒ Trade receivables financing ƒ Other trade receivables management services

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 1 Trade credit insurance World leader in credit insurance ƒ 700 billion euros of transactions covered in 2008 ƒ Securing companies business development: Insurance against late payment, payment default, political risk Speedy indemnification if outstanding payments cannot be collected ƒ Optimising companies’ trade receivables management ƒ Customers manage their policies online via our EOLIS extranet

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 1 Trade Credit Insurance: Case Study

ABC September 2006 Not credit insured 100,000 active customers Sales: € 870M Loss ratio: 0.5% (€ 4.32M) MG Rover

(final loss: € 1.45M)

(final loss: € 980,000) Delphi US Delta Airlines (final loss: € 500,000)

Duralex Int. Allders

(final loss: € 820,000)

ABC 1.Prevention: Information on companies for efficient selection of clients + 2.Collection of bad debts + 3.Loss indemnification

September 2007 Credit insured since Oct. 2006 Credit insurance covers € 800M

120,000 active customers Sales: € 950M (+9.2%) Loss ratio: 0.06% (€ 570,000)

Losses covered by Euler Hermes

(final loss: € 570,000)

Apart from Allders’ all ABC 2005 losses could have been avoided with a credit insurance policy

Loss ratio prior to credit insurance 0.5% > 1 year later, loss ratio 0.06% Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 1 Trade Credit Insurance: Solutions for Companies of all Sizes 57,000 customers ƒ Multinationals ƒ Medium-sized to large companies ƒ SMEs ƒ Micro-companies

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 1 Trade Credit Insurance Solutions for companies of all sizes ƒ World Program Customised solutions for international groups ƒ Excess of loss Customised policy for larger corporations with integrated credit management department; only large risks are underwritten ƒ Policies for medium-sized to large companies Customised policies covering domestic and export business ƒ Policies for SMEs A simple policy, easy to manage

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 1 Trade Credit Insurance: Euler Hermes World Agency Solutions for multinational companies ƒ A centralised program and service organisation to cover the risks of multinational groups ƒ A single contractual agreement between the multinational parent company and Euler Hermes World Agency ƒ Additional services provided to your subsidiaries at a local level

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 2 Trade debt collection Collection services for policy holders and non-insured companies ƒ Integrated solutions for disputes and debt collection ƒ A sophisticated international debt collection business model ƒ Strong expertise in international collections - Euler Hermes presence in over 50 countries - In-depth knowledge of local legal environments ƒ 190,000 debt collections handled in 2008

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 3 Bonding & guarantees The European market leader in bonding & guarantees ƒ A wide range of domestic and export guarantees and bonds ƒ More than 150,000 bonds and guarantees in over 130 countries ƒ A Euler Hermes bond enables companies to free up cash so they can continue to develop their business ƒ A financing alternative to bank loans

Copyright Euler Hermes 2009

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Our Products and Solutions

Our Offering - 4 Other trade receivables management solutions Trade debt financing ƒ Securitisation of trade receivables ƒ Partnership with factoring companies ƒ Participation in the structuring of financing operations

Products built on Euler Hermes’ rating system ƒ Portfolio rating

Additional products ƒ Insurance against internal fraud

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Agenda 1 The Euler Hermes group 2 Our business 3 Our products and solutions 4 Our added value

Copyright Euler Hermes 2009

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Added value for our customers

ƒ

Quality account service Customised solutions for your company Credit decisions are made in the country closest to your buyer

ƒ

In-depth knowledge of trade mechanisms and corporate risks throughout the world Exclusive information on buyers gathered locally and shared in a common and continuously updated database

ƒ

Technological capacity for managing large flows of information globally Worldwide deployment of common IT applications, customised locally

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Added Value

Our Online Service EOLIS The EOLIS extranet allows you to: ƒ Manage your credit insurance policies ƒ Manage outstanding customer receivables and credit limits ƒ Receive on-line approval of credit limits ƒ Report overdue accounts and give order to collect a payment ƒ Report claims ƒ View debtor information and collection files in progress ƒ Issue reports to monitor and optimise your accounts receivable

93.4% of customers are very satisfied or satisfied with EOLIS Copyright Euler Hermes 2009

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Added Value

At Euler Hermes ƒ We identify 'businessable' partners for you, based on our reliable risk information ƒ In a difficult economic environment, credit insurance is even more important as it protects you against higher payment default risk ƒ We will save you time by collecting outstanding payments, monitoring buyer risk etc. ƒ With a credit insurance policy, you will gain financial credibility with your partners ƒ A comprehensive range of services of consistent high quality all over the world ƒ A strong partner you can rely on: - Euler Hermes rated AA- by Standard & Poor’s - member of the Allianz Group

Euler Hermes: Business insured. Success ensured. Copyright Euler Hermes 2009

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Thank you for your attention. www.eulerhermes.com