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Department Name presents

'Peering' Beyond the Classroom to

EVENT TITLE Increase Persistence and Success AND

EVENT TITLE 2016 Annual Conference Higher Learning Commission

Torrion Amie

Day, Day, Date, Date, Time Time Location Location

Interim Dean of Enrollment & Outreach [email protected]

Kari Rusch-Curl

Interim Director of Advising and Counseling [email protected]

Liz Sabel Associate Dean of Students Terra State Community College [email protected]

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Student Success Mentor Information Sheet What is a Student Success Mentor: A Student Success Mentor is an experienced and successful student who helps new students learn the academic ropes and make the most out of their college experience. Student Success Mentors are valuable members in NCC 1000- Paths to College Success sections, serve in multiple roles on campus and gain valuable leadership experience! The Position’s Responsibilities: Success Mentors’ primary purpose is to assist in the classroom for NCC 1000 and support students who are in those classes. Mentors will also assist with New Student Advising and Registration Sessions, serve the college as a student representative at selected events, and develop strong leadership skills through extensive training. This position requires 8-15 hours per week. The following responsibilities apply to all Student Success Mentors:  Attend and participate in ALL assigned NCC 1000 sections each week throughout the duration of the class.  Maintain a minimum of one, preferably two, office hours each week and check email daily in order to: assist NCC 1000 instructors, be available to answer questions for students, and assist staff with projects.  Be knowledgeable of all academic resources offered on campus and know when and where to refer students in order to seek additional assistance.  Support new students at a Advising and Registration Sessions by assisting with room and computer set-up, helping with check-in procedures and e-services log in, and assisting with the student registration process. These sessions occur in line with fall and spring registration periods  Help at Semester Start-Up and Welcome Week. There are a series of events aimed at introducing college resources, get students connected to campus, and provide support for all students.  Work collaboratively not only with other Student Success Mentors but also with Normandale staff, counselors, faculty, and other student leaders on campus.  Attend mandatory Student Success Mentor trainings every other Monday, 3-4pm  Attend mandatory training days as set by the New Student Programs Office* *See What are the Required Time Commitments for more details Who can be a Normandale Community College Student Success Mentor: Most enrolled Normandale students* are encouraged to apply as long as they meet the eligibility criteria. Success Mentors are selected based on their academic and personal achievements. Preference will be given to students who have taken NCC 1000 and who will be at Normandale for at least one full academic year. *Please note: PSEO students are not eligible for this position. Also, Students already working at Normandale may apply, but will not be allowed to work over the maximum twenty hours a week total combined. This position may require 8-15 hours each week depending on the student’s NCC 1000 assignment.

What is the Eligibility Criteria: • Have the necessary characteristics for this position: maturity, approachability, dependability, and good communication skills • Able and willing to demonstrate effective public speaking on a daily basis • Willingness and ability to model appropriate behavior, maintain confidentiality, and mentor students. • Academic success at Normandale measured by a minimum college GPA of 2.5 • Good disciplinary standing with no conduct reports • Sensitivity to, appreciation of, and interest in issues of diversity • Willingness to learn technology skills • Commitment to encourage students to be successful Normandale students • Leadership potential, professional demeanor, strong work ethic, and willingness to take initiative • Flexibility, responsibility, and willingness to assist others 2

How are Student Success Mentors compensated: Normandale students hired to work as Student Success Mentors for the academic year will be paid on a bi-weekly basis at the wage set by the college. Students are required to fill out the FAFSA paperwork in order to see if they qualify for the work study program. However, students do not need to qualify for work study to be hired as a Student Success Mentor. You may complete the FAFSA at http://www.fafsa.ed.gov and may ask questions to the Normandale Financial Aid office. International students must obtain a Social Security Number before being allowed to work on campus. What are the Required Time Commitments: NCC 1000: Student Success Mentors are required to attend all assigned NCC 1000 sections as agreed upon with the Success Mentor Supervisor in accordance to their class schedule. All mentors must also meet with their NCC 1000 instructor for ½ hour each week and have one to two office hours each week. This may involve 8-15 hours each week depending on the assigned sessions. Advising and Registration Sessions (A&Rs): Student Success Mentors are expected to attend scheduled Advising and Registration (A&R) Sessions as arranged with the Student Success Mentor supervisor. The A&R Sessions are 2-3 hours in length. This will involve 15-35 hours each week depending on success mentor availability and the number of sessions offered in a given week. All mentors must work at a minimum of seven A&R sessions from May – August and three A&R sessions from November - January. Trainings: Student Success Mentors are required to attend a maximum of five training days (paid): two will be in May after Spring semester has ended; two are held the week before classes start; one is in January during winter break. These will all run 9am-4pm.

Bi-Weekly Meetings: Student Success Mentors will also be expected to attend trainings twice a month beginning in September. These meetings are required (2 hours each month). The Selection Process: Normandale Community College Student Success Mentors will be selected based on evaluation of their application, essay, interview, and reference form. Approximately 10-15 students will be selected to serve in this role. The Student Success Mentor program is a highly selective position at Normandale Community College.

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Student Success Mentors: Application Student Success Mentor Application Form

Name:_______________________________________________ Normandale Tech ID Number:__________________ Address: ________________________________ ________________________________________________________ House/Apt # and Street

City, State and Zip Code

Email (Normandale preferred): ________________________________________________________________ Phone Number: __________________________ Program of Study: _____________________________ Please attach the following documents to your application:

1. Type the following questions on a separate piece of paper and attach to your application: a. Why do you want to be a Student Success Mentor? b. What are your strengths that you will use when helping new students? c. What two resources do you feel are most important for all new students to know about before they begin their first semester? 2. Completed reference from at least one (and no more than two) people. Reference forms should be placed by the reference in a sealed envelope and returned to you to attach to this application. References should not be immediate family members. Reference forms from Normandale Community College instructors or staff may be returned to New Student Programs Office via inneroffice mail. Interviews will be scheduled via SignUp Genius starting Tuesday April, 5 and will conclude by Wednesday April 19. You will receive an email from Sign Up Genius on our behalf to select an interview time that is convenient for your schedule. All applicants will be notified if they have or have not been selected by April 24.

Applicant Agreement and Signature: The information contained on this application and relevant documents is, to the best of my knowledge, complete and accurate. I have read the information on being a Success Mentor and agree that I am able and willing to perform all responsibilities including attending mandatory training on May 20 and 21 8:30am-4:00pm and August 20 and 21 from 8:30am until 4:00pm. Finally, I understand that any knowable falsification may result in not being selected or dismissed from being a Student Success Mentor.

Signature: __________________________________________________

Date: ___________________

Access to Records Waiver* I, ____________________________________, (print your name here) give my consent to the Student Success Mentor supervisor and/or Associate Director of New Student Programs to review my Normandale Community College records to verify that I am an enrolled student at Normandale Community College, have a college cumulative GPA of no less than 2.5, not on academic warning/suspension and have no conduct issues. I understand this information will be kept confidential. *please note that, due to the nature of this position, if you do not grant this access, you will not be eligible to be a Student Success Mentor

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Student Success Mentors: Training Day 1: Logistics (8:30am-4pm) Morning: Welcome and Introductions Ice Breaker(s) Introduction to Success Mentor Program* Logistics: Being a Student Worker* Team Builder: Learning others’ stories Afternoon: Advising and Registration Overview and Training* Assist with Advising and Registration Session Day 2: Strengths, Facilitation, VAWA, and FERPA (9am-4pm) Morning: Icebreaker(s) Introduction to Gallup StrengthsQuest StrengthsQuest Activities Using Strengths as a Student Success Mentor Afternoon: Art of Facilitation Sexual Violence Prevention and Bystander Training FERPA Training and Case Studies Facilitation Practice* Day 3: On Course (8:30am-4pm) On Course 1 day workshop. Facilitated by Nationally Certified On Course Trainer. Sponsored by: C. Charles Jackson Foundation

Day 4: Mentoring Basics (9am-4pm) Morning: What is (and is not peer mentoring) Skills of a mentor: Active Listening, Communication, Confidentiality Activities practicing Afternoon: Ethical Considerations Importance of Creation and Enforcement of Boundaries* Case Studies Bi-Weekly Meeting/Training Topics: Fall Semester

Spring Semester

Motivating Students*

Assertiveness *

Time Management Techniques*

Learning Styles

Cultural Awareness

Strengths: Career Focus

Conflict Management/Mediation

Resume Writing

Strengths: Academic Focus

Interviewing Techniques

* Lead by returning Success Mentors when/if possible

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Incorporating Student Success Mentors This is sent to instructors at the onset of each semester with contact information for their mentor and a list of all the training the mentors have gone through. Initial Meeting: 1. Be clear in defining their role as Your Success Mentor and about defining your expectations of them. Explain what your expectations are and what level of responsibility they should expect.  Success Mentors are expected to check their email once a day for at least 30 minutes and respond to any emails during that time.  Make sure they know what you expect from them while in class – are they sitting in back and only responding when you ask them a question? Are they up front with you? Do they know what their role is during group activities?  Talk to your success mentor about what they are comfortable with when it comes to leading activities and their role in the classroom. Of course, it good to challenge them, but be mindful of where they are starting. 2. Set up a weekly time and day for your weekly meeting. These are invaluable for incorporating your mentor in the classroom. In the classroom: 1. Have them speak to their personal experience with various strategies that you are teaching.  Ask what they felt to be the most/least helpful advice someone gave them about being a new college student. 2. Find/create/adapt activities for them to facilitate or help to facilitate 3. Ask them to create a case study surrounding a specific success strategy to use in the classroom (perhaps using it as an extra credit journal option for the students) 4. At the beginning of class each week - or every other week - give the Success Mentor a couple minutes to give a run-down on what upcoming events the students might find interesting (ie speakers, plays, cultural events). 5. Success Mentors are required to announce and attend at least two campus activities with their NCC 1000 students each semester. Talk about these and find ones that you both are excited about. 6. Consider letting the Success Mentor create an extra-credit opportunity.  Encourage your students to participate in an event together by offering 5-10 extra credit points for them attending a campus-event with their Success Mentor. Your Success Mentor is in charge of finding the event, talking about it to the class, setting a meeting time and location, and going to the event with your students. You can offer the extra credit having the mentor take attendance or asking the attending students to write a half-page reflection about the event. Work with your Success Mentor on deciding on which event would be the best option During their Office Hours: 1. Have them post to your D2L page such as: upcoming college events, student success tip, interesting articles about college/student success, etc 2. Work together to create the content for the Success Mentor’s weekly email to the students in your classes. Success strategies, campus events, assignment reminders all might be options 3. Include your Success Mentor in deciding which activity to incorporate in a class session. Perhaps asking their opinion and assistance with weekly ice breakers, the Resource Scavenger Hunt. 4. If you have a student who is struggling, ask your Success Mentor to have a meeting with the student to see what’s going on in their world. Talk about resources for various circumstances.

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Student Success Mentor: Midterm Evaluation Instructor:________________________ Success mentor:_____________________ Evaluation: Using a scale of 1-5 (where 1 is strongly disagree and 5 is strongly agree) please respond to the following items. 5= Strongly Agree l 4= Agree l 3= Unsure l 2= Disagree l 1= Strongly Disagree My success mentor contributes to class in a meaningful way. My success mentor facilitates interactions among my students. I have regular interactions/meetings with my success mentor. My success mentor has made an effort to get to know the students in class My success mentor is knowledgeable about campus resources. My success mentor is able to facilitate discussions/activities My success mentor is knowledgeable about the issues discussed in NCC 1000. My success mentor has kept the class informed about on-campus activities. My success mentor responds appropriately to feedback My success mentor responds in reasonable time when I email him/her. Overall my success mentor has been helpful.

Using the same 1-5 scale, please rate the following qualities of your success mentor as they relate to his/her contribution in NCC 1000 and your weekly meetings with him/her: My success mentor is Class Meetings Punctual Reliable Organized Respectful Helpful Self-motivated Please respond to these open-ended questions: How has this Success Mentor enhanced your NCC 1000 class(es)? How can your Success Mentor better assist you? How has you NCC 1000 students’ learning been helped by having this mentor in class? Please share any comments you have about your success mentor. Is there anything specific that needs to be included or emphasized more in the Success Mentor training? Please answer the below questions about next semester: If possible, I would like to continue to have my current success mentor next year/semester: ☐ Yes (see “a” below) ☐No (see “b” below) ☐ I am not teaching next semester (see “c” below) If yes: Please have a conversation with your success mentor about the NCC 1000 schedule and your sections as soon as possible. This partnership will depend on course schedules and the student’s academic standing. While I will do everything possible to maintain this assignment, there are no guarantees if schedules do not line up or if your mentor is no longer able to participate. If no: Even though this partnership did not work, I ☐Do or ☐Do Not recommend that this Success Mentor be invited back for next semester. If you are Not teaching next semester: if you have any thoughts on who your success mentor might work really well with or who they might have conflicts with, I would greatly appreciate your insight!

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Student Success Mentors Overview & History From 2010-2011, an AQIP Action Project1 team led by the Vice Presidents of Student and Academic Affairs at Normandale Community College developed the Blueprint for New Student Success – a comprehensive, integrated plan for services and initiatives that support the success of entering students. One of the primary outcomes of the Blueprint was redesigning NCC 1000, a one-credit course of college success strategies, to include study skills and campus resources as well as an ‘inside-out’ approach to self-awareness, personal growth, using the On Course

curriculum by Skip Downing2. In a year-long effort, NCC 1000 went through Normandale’s new curriculum process, including developing a Common Course Outline with the assistance of Normandale’s faculty assessment coordinator. New students who test into developmental-level reading and writing courses are required to take NCC 1000 which is taught by Normandale counselors, advisors, and administrators. Another outcome of the Blueprint was to create a program– Student Success Mentors –a group of experienced Normandale students who are each assigned to one or more NCC 1000 sections and give first-hand accounts to new students about the resources that college support services (such as the library, tutoring center, financial aid, advising, and counseling) can provide. Student Success Mentors are embedded as a form of supplemental

instruction in the classroom to model success strategies, helping new students transition to college life and become academically successful. In return, they are mentored by Normandale instructors, receive compensation for their time, and gain valuable leadership and personal development skills including responsibility, leadership, diligence, interpersonal relations, and organization.

Resources: 1. https://www.ncahlc.org/Pathways/aqip-action-projects.html 2. www.oncourseworkshop.com

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