Expanding Sheltering
© 2015 ASPCA®. All Rights Reserved.
Obtaining Buy-In & Creating Sustainability Susan Cardoso Director, Community Engagement Miami, FL © 2015 ASPCA®. All Rights Reserved.
My Story
3 © 2015 ASPCA®. All Rights Reserved.
What will we cover today? - What currently exists and IS working within your organization?
- How will retention work help to grow your current programming and impact staff roles? - Ways to begin your program roll out? - How is it working? The importance of regular check-ins with your team and the community to track programmatic progress. - Remaining Client Focused by working through challenges and highlighting successes. - Seeking support and looking to expand through external communication. 4 © 2015 ASPCA®. All Rights Reserved.
Where to begin?
5 © 2015 ASPCA®. All Rights Reserved.
1. Look at what you currently have in place & how it can support future retention work.
6 © 2015 ASPCA®. All Rights Reserved.
What currently exists? • Inviting facility & staff • Accessible resources • Innovative programs & events • Social media & advertising • Community partnerships 7 © 2015 ASPCA®. All Rights Reserved.
2. Create a program description, focus & goals for your work.
8 © 2015 ASPCA®. All Rights Reserved.
Program Description • Build on existing retention efforts to further identify and address root causes to surrender.
• Survey pet owners to determine more precise, strategic, and tailored assistance to encourage retention. • Serve clients coming into the shelter and those that come into contact with Animal Welfare Officers, Investigators and Law Enforcement where provision of resources can improve welfare and keep pets with their owners.
• Follow up with program participants to evaluate results. 9 © 2015 ASPCA®. All Rights Reserved.
Program Focus Pet Retention may be appropriate for those who are facing the following scenarios: • Scenario 1 – The pet owner is surrendering their pet due to issues that could be resolved with a short term intervention (i.e. vet care, a dog house) • Scenario 2 – The pet owner is facing enforcement action, however, egregious cruelty or neglect that cannot be resolved with services is not present. In cases where it is appropriate and safe to do so, a short term intervention (i.e. vet care, a dog house) can improve quality of life and result in retention. • Scenario 3 - Instances, where risk of separation is not imminent, yet an animal’s welfare can be improved from inappropriate to appropriate and acceptable.
10 © 2015 ASPCA®. All Rights Reserved.
Scenario 1 The pet owner is surrendering their pet due to issues that could be resolved with a short term intervention (i.e. vet care, a dog house)
11 © 2015 ASPCA®. All Rights Reserved.
Scenario 2 The pet owner is facing enforcement action, however, egregious cruelty or neglect that cannot be resolved with services is not present. In cases where it is appropriate and safe to do so, a short term intervention (i.e. vet care, a dog house) can improve quality of life and result in retention.
12 © 2015 ASPCA®. All Rights Reserved.
Scenario 3 Where risk of separation is not imminent, yet the situation is considered inappropriate if not unacceptable, and alternate resources are unavailable, interventions are considered appropriate and successful when an animal’s welfare can be improved from inappropriate to appropriate and acceptable.
13 © 2015 ASPCA®. All Rights Reserved.
The ultimate goal…
Community Awareness
14 © 2015 ASPCA®. All Rights Reserved.
Increase Adoptions & Keep Families Together
Decrease # of animals in & entering into the shelter
3. Develop a roll out plan that engages your entire team & includes the 5 W’s. Who will be involved? What will change and/or remain the same? When will this begin?
Where will this take place? Why are we doing this?
15 © 2015 ASPCA®. All Rights Reserved.
What are some additional questions your team members may have regarding a new program roll out? Are there certain items/topics that become FAQs?
16 © 2015 ASPCA®. All Rights Reserved.
Getting started
17 © 2015 ASPCA®. All Rights Reserved.
Analysis & Modification
Program Implementation
Staff Training
18 © 2015 ASPCA®. All Rights Reserved.
Cross departmental / Team approach
19 © 2015 ASPCA®. All Rights Reserved.
Together we can make a lasting impact!
20 © 2015 ASPCA®. All Rights Reserved.
By expanding community awareness both inside and outside of the shelter.
21 © 2015 ASPCA®. All Rights Reserved.
By expanding the community’s knowledge on pet care and best practices.
22 © 2015 ASPCA®. All Rights Reserved.
By expanding the communities view of your agency.
23 © 2015 ASPCA®. All Rights Reserved.
What methods do you find effective when training your staff? Is there a specific training style/model you prefer?
24 © 2015 ASPCA®. All Rights Reserved.
Analysis & Modification
Staff Training
Program Implementation
25 © 2015 ASPCA®. All Rights Reserved.
26 © 2015 ASPCA®. All Rights Reserved.
Key principles & action steps 1. Stay focused on what is best for the pet and their family. 2. Remain client focused and service flexible.
3. Provide continued support to your frontline team.
27 © 2015 ASPCA®. All Rights Reserved.
List some ways in which you provide ongoing support to your staff. Discuss these with your neighbor and see what items you maybe able to add to your list and/or theirs!
28 © 2015 ASPCA®. All Rights Reserved.
Staff Training
Program Implementation
Analysis & Modification
29 © 2015 ASPCA®. All Rights Reserved.
Importance of tracking progress •Highlighting successes and assessing challenges. •Finding trends in your community. •Securing appropriate services that will best serve your population. •Modifying and expanding upon your programming as needed.
30 © 2015 ASPCA®. All Rights Reserved.
Continuing to grow
31 © 2015 ASPCA®. All Rights Reserved.
Utilize current resources
32 © 2015 ASPCA®. All Rights Reserved.
http://www.miamidade.gov/animals/animal-services.asp
Connect with existing partners
https://www.youtube.com/watch?v=m38aQrTLspw&feature=youtu.be 33 © 2015 ASPCA®. All Rights Reserved.
Spread the word
34 © 2015 ASPCA®. All Rights Reserved.
Include your community
35 © 2015 ASPCA®. All Rights Reserved.
Questions?
36 © 2015 ASPCA®. All Rights Reserved.
Obtaining Buy-In & Creating Sustainability Susan Cardoso Director, Community Engagement Miami, FL © 2015 ASPCA®. All Rights Reserved.
My Story
3 © 2015 ASPCA®. All Rights Reserved.
What will we cover today? - What currently exists and IS working within your organization?
- How will retention work help to grow your current programming and impact staff roles? - Ways to begin your program roll out? - How is it working? The importance of regular check-ins with your team and the community to track programmatic progress. - Remaining Client Focused by working through challenges and highlighting successes. - Seeking support and looking to expand through external communication. 4 © 2015 ASPCA®. All Rights Reserved.
Where to begin?
5 © 2015 ASPCA®. All Rights Reserved.
1. Look at what you currently have in place & how it can support future retention work.
6 © 2015 ASPCA®. All Rights Reserved.
What currently exists? • Inviting facility & staff • Accessible resources • Innovative programs & events • Social media & advertising • Community partnerships 7 © 2015 ASPCA®. All Rights Reserved.
2. Create a program description, focus & goals for your work.
8 © 2015 ASPCA®. All Rights Reserved.
Program Description • Build on existing retention efforts to further identify and address root causes to surrender.
• Survey pet owners to determine more precise, strategic, and tailored assistance to encourage retention. • Serve clients coming into the shelter and those that come into contact with Animal Welfare Officers, Investigators and Law Enforcement where provision of resources can improve welfare and keep pets with their owners.
• Follow up with program participants to evaluate results. 9 © 2015 ASPCA®. All Rights Reserved.
Program Focus Pet Retention may be appropriate for those who are facing the following scenarios: • Scenario 1 – The pet owner is surrendering their pet due to issues that could be resolved with a short term intervention (i.e. vet care, a dog house) • Scenario 2 – The pet owner is facing enforcement action, however, egregious cruelty or neglect that cannot be resolved with services is not present. In cases where it is appropriate and safe to do so, a short term intervention (i.e. vet care, a dog house) can improve quality of life and result in retention. • Scenario 3 - Instances, where risk of separation is not imminent, yet an animal’s welfare can be improved from inappropriate to appropriate and acceptable.
10 © 2015 ASPCA®. All Rights Reserved.
Scenario 1 The pet owner is surrendering their pet due to issues that could be resolved with a short term intervention (i.e. vet care, a dog house)
11 © 2015 ASPCA®. All Rights Reserved.
Scenario 2 The pet owner is facing enforcement action, however, egregious cruelty or neglect that cannot be resolved with services is not present. In cases where it is appropriate and safe to do so, a short term intervention (i.e. vet care, a dog house) can improve quality of life and result in retention.
12 © 2015 ASPCA®. All Rights Reserved.
Scenario 3 Where risk of separation is not imminent, yet the situation is considered inappropriate if not unacceptable, and alternate resources are unavailable, interventions are considered appropriate and successful when an animal’s welfare can be improved from inappropriate to appropriate and acceptable.
13 © 2015 ASPCA®. All Rights Reserved.
The ultimate goal…
Community Awareness
14 © 2015 ASPCA®. All Rights Reserved.
Increase Adoptions & Keep Families Together
Decrease # of animals in & entering into the shelter
3. Develop a roll out plan that engages your entire team & includes the 5 W’s. Who will be involved? What will change and/or remain the same? When will this begin?
Where will this take place? Why are we doing this?
15 © 2015 ASPCA®. All Rights Reserved.
What are some additional questions your team members may have regarding a new program roll out? Are there certain items/topics that become FAQs?
16 © 2015 ASPCA®. All Rights Reserved.
Getting started
17 © 2015 ASPCA®. All Rights Reserved.
Analysis & Modification
Program Implementation
Staff Training
18 © 2015 ASPCA®. All Rights Reserved.
Cross departmental / Team approach
19 © 2015 ASPCA®. All Rights Reserved.
Together we can make a lasting impact!
20 © 2015 ASPCA®. All Rights Reserved.
By expanding community awareness both inside and outside of the shelter.
21 © 2015 ASPCA®. All Rights Reserved.
By expanding the community’s knowledge on pet care and best practices.
22 © 2015 ASPCA®. All Rights Reserved.
By expanding the communities view of your agency.
23 © 2015 ASPCA®. All Rights Reserved.
What methods do you find effective when training your staff? Is there a specific training style/model you prefer?
24 © 2015 ASPCA®. All Rights Reserved.
Analysis & Modification
Staff Training
Program Implementation
25 © 2015 ASPCA®. All Rights Reserved.
26 © 2015 ASPCA®. All Rights Reserved.
Key principles & action steps 1. Stay focused on what is best for the pet and their family. 2. Remain client focused and service flexible.
3. Provide continued support to your frontline team.
27 © 2015 ASPCA®. All Rights Reserved.
List some ways in which you provide ongoing support to your staff. Discuss these with your neighbor and see what items you maybe able to add to your list and/or theirs!
28 © 2015 ASPCA®. All Rights Reserved.
Staff Training
Program Implementation
Analysis & Modification
29 © 2015 ASPCA®. All Rights Reserved.
Importance of tracking progress •Highlighting successes and assessing challenges. •Finding trends in your community. •Securing appropriate services that will best serve your population. •Modifying and expanding upon your programming as needed.
30 © 2015 ASPCA®. All Rights Reserved.
Continuing to grow
31 © 2015 ASPCA®. All Rights Reserved.
Utilize current resources
32 © 2015 ASPCA®. All Rights Reserved.
http://www.miamidade.gov/animals/animal-services.asp
Connect with existing partners
https://www.youtube.com/watch?v=m38aQrTLspw&feature=youtu.be 33 © 2015 ASPCA®. All Rights Reserved.
Spread the word
34 © 2015 ASPCA®. All Rights Reserved.
Include your community
35 © 2015 ASPCA®. All Rights Reserved.
Questions?
36 © 2015 ASPCA®. All Rights Reserved.
