External Hiring
Motivating staff to deliver more with no financial incentive
Keeping workforce engagement levels high during uncertain times
16/05/2012
1
Rackspace credentials
Recognised for Excellence in Service Leadership
Highly Engaged and Committed
3
Agenda • • • • • • • •
The Foundation Purpose & Culture Camaraderie Individualisation Ownership & Empowerment Right Environment Communication Managers
4
Net Promoter Score (NPS) “How likely are you to recommend Rackspace to a friend or colleague?”
0 1 2 3 4 5 6 7 8 9 10 Detractors
Passives
Promoters
Net Promoter Score = %Promoters - %Detractors
5
Engaged Racker = Customer Promoter Engaged Rackers Deliver Fanatical Support… Fanatical Support Creates Loyal Customers… Loyal Customers Drive Growth
Our Vision
“
”
To be recognized as one of the world’s great service companies…
7
Our strength – I have a purpose • • • • • • • • • •
Our culture and values matter to us We have pride in what we do & what Rackspace stands for We believe we care about our customers more than our competitors Special meaning in work We are a welcoming and fun organisation People celebrate special events Strong sense of camaraderie Rackers care about each other Management Care and strive to make things better Management would only lay people off as a last resort
8
What do we want from Work?
9
Our culture is the secret sauce that makes us so successful...
And really rather super! 10
Natural Born Rackers You can’t send a duck to Eagle School
11
Leveraging Strengths
“People don’t change that much. Don’t waste time trying to put in what was left out. Try to draw out what was left in. That is hard enough.” Marcus Buckingham
12
Are you Ready to Rack? Accelerating engagement and performance
Engage at pre-start Reduce time to competence Retain talent
RECRUITMENT
ENGAGEMENT
13
Whack at The Rack! • Be who you are and have fun whilst doing it! • Racker ideas = great culture • Rack Gives Back • •
Racky Races Three Peaks Challenge
• Birthday card • Hawaiian shirt day • Birthday off and half a day xmas shopping • Games Room • Celebrate personal and professional achievements 14
15
16
Three Peaks Challenge
17
Ownership and empowerment • • • • •
Rackers built Rackspace and our culture Open Book and challenge No Hierarchy Rackers are involved in decisions Small Teams - Two Pizza rule
18
Recognition The Straight Jacket Fanatical: “marked by excessive enthusiasm for, and intense devotion to a cause or idea”
19
What’s Your Top Honour?
20
The Right Environment • • • •
Home of Fanatical Support® Games Room Local discounts Great breakout areas
21
Communication • Open Book • Blogs • Open Hours and Unplugged Sessions with leaders • Manager Sessions with leaders • Weekly Talking Points for all Rackers • Open plan office layout with great break out areas
22
Great Managers Are The Foundation
“
Employees join a company, but they leave a manager
23
”
Meet Our Great Managers • • • • • • • • • • •
Self Awareness Trust Autonomy Genuine care Open challenge Clear expectations Accountability Communication Listens Appreciative Fulfils potential
24
What We’ve Covered • • • • • • • •
Our Foundation Purpose & Culture Camaraderie Individualisation Ownership & Empowerment Right Environment Communication Managers
25
Thank you
Keeping workforce engagement levels high during uncertain times
16/05/2012
1
Rackspace credentials
Recognised for Excellence in Service Leadership
Highly Engaged and Committed
3
Agenda • • • • • • • •
The Foundation Purpose & Culture Camaraderie Individualisation Ownership & Empowerment Right Environment Communication Managers
4
Net Promoter Score (NPS) “How likely are you to recommend Rackspace to a friend or colleague?”
0 1 2 3 4 5 6 7 8 9 10 Detractors
Passives
Promoters
Net Promoter Score = %Promoters - %Detractors
5
Engaged Racker = Customer Promoter Engaged Rackers Deliver Fanatical Support… Fanatical Support Creates Loyal Customers… Loyal Customers Drive Growth
Our Vision
“
”
To be recognized as one of the world’s great service companies…
7
Our strength – I have a purpose • • • • • • • • • •
Our culture and values matter to us We have pride in what we do & what Rackspace stands for We believe we care about our customers more than our competitors Special meaning in work We are a welcoming and fun organisation People celebrate special events Strong sense of camaraderie Rackers care about each other Management Care and strive to make things better Management would only lay people off as a last resort
8
What do we want from Work?
9
Our culture is the secret sauce that makes us so successful...
And really rather super! 10
Natural Born Rackers You can’t send a duck to Eagle School
11
Leveraging Strengths
“People don’t change that much. Don’t waste time trying to put in what was left out. Try to draw out what was left in. That is hard enough.” Marcus Buckingham
12
Are you Ready to Rack? Accelerating engagement and performance
Engage at pre-start Reduce time to competence Retain talent
RECRUITMENT
ENGAGEMENT
13
Whack at The Rack! • Be who you are and have fun whilst doing it! • Racker ideas = great culture • Rack Gives Back • •
Racky Races Three Peaks Challenge
• Birthday card • Hawaiian shirt day • Birthday off and half a day xmas shopping • Games Room • Celebrate personal and professional achievements 14
15
16
Three Peaks Challenge
17
Ownership and empowerment • • • • •
Rackers built Rackspace and our culture Open Book and challenge No Hierarchy Rackers are involved in decisions Small Teams - Two Pizza rule
18
Recognition The Straight Jacket Fanatical: “marked by excessive enthusiasm for, and intense devotion to a cause or idea”
19
What’s Your Top Honour?
20
The Right Environment • • • •
Home of Fanatical Support® Games Room Local discounts Great breakout areas
21
Communication • Open Book • Blogs • Open Hours and Unplugged Sessions with leaders • Manager Sessions with leaders • Weekly Talking Points for all Rackers • Open plan office layout with great break out areas
22
Great Managers Are The Foundation
“
Employees join a company, but they leave a manager
23
”
Meet Our Great Managers • • • • • • • • • • •
Self Awareness Trust Autonomy Genuine care Open challenge Clear expectations Accountability Communication Listens Appreciative Fulfils potential
24
What We’ve Covered • • • • • • • •
Our Foundation Purpose & Culture Camaraderie Individualisation Ownership & Empowerment Right Environment Communication Managers
25
Thank you
