GE, Camco, Hotpoint, Mofat/REF34 02 Troubleshooting Flow Chart
Service Bulletin REFRIGERATORS ARCTICA SIDE-BY-SIDE CUSTOMCOOL MODELS TROUBLESHOOTING FLOW CHART
GE Appliances General Electric Company Appliance Park, Louisville, KY 40225
REF 34-02
SEPTEMBER 2002
The troubleshooting flow chart included in this bulletin was developed in order to successfully troubleshoot and diagnose malfunctions in the electronic control system of the GE Profile Arctica™ Side-by-Side refrigerators with CustomCool™ techology.
This troubleshooting flow chart will help technicians: • Quickly determine the exact problem • Use standard tools • Determine what parts, if any, to be replaced • Avoid repeat service calls • Avoid unnecessary replacement of parts
GE SmartWater Plus
WATER
LOCK CONTROL
CRUSHED
DOOR ALARM
CUBED
LIGHT
QUICK ICE
RESET WATER FILTER
DELIFRESH
DELIFRESH
FRESH PRODUCE
CUSTOM COOL
GE Profile Arctica Side-By-Side Refrigerator with CustomCool Technology
N.D. 366-50
Arctica Refrigerator Main Board Troubleshooting Flow Chart START - OPEN FF DOOR CHANGE SETTING TO 5
D
NO
YES
CAN YOU SEE TEMP SETTINGS LIGHT UP NEAR TOP OF DOOR?
NO PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS?
IS FF SETTING DISPLAYED 5 +/- 1 ? NO YES
DO DISPENSER FUNCTIONS WORK? A
YES
NO
NO
VERIFY TURBOCOOL OFF. IS UNIT A CUSTOM COOL MODEL?
PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS? YES
C
B
NO
IS FZ SETTING DISPLAYED 5 +/- 1 ?
YES PRESS EITHER COLDER OR WARMER BUTTON ONCE ON FF TEMP. IS TEMP DISPLAYED 37 DEG F +/- 2 ?
CHECK POWER CORD AND HOME CIRCUIT BREAKER / FUSE. OK?
YES CHECK AC FIX MAIN POWER BOARD CONNECTION AT NO CONNECTION MAIN BOARD GOOD PROBLEM OK
YES
NO
FIX HOME ELECTRICAL PROBLEM OR HAVE CUSTOMER CALL ELECTRICIAN
NO CHANGE SETTING TO 37 DEG F
C
YES PRESS EITHER COLDER OR WARMER BUTTON ON FZ TEMP. IS TEMP DISPLAYED 0 DEG F +/- 2 ?
YES
D
PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS? NO
PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS? NO
YES
YES ARE LIGHT BULBS IN NO COMPARTMENT LIT?
NO
YES
NO
PRESS EITHER COLDER OR WARMER BUTTON ON FZ TEMP. CAN YOU CHANGE SETTINGS?
YES
NO
CHANGE REPLACE CHECK DC YES NO SETTING TO 0 TEMP BOARD CHECK POWER GOOD DEG F AND ALSO CONNECTIONS CONNECTION PRESS EITHER (CUSTOMCOOL MEMBRANE (IF IN MACHINE NO AT MAIN COLDER OR MODELS) OR 5 MEMBRANE COMPT NEAR OK BOARD WARMER BUTTON (NONVERSION) WATER VALVE ON FZ TEMP. CAN CUSTOMCOOL OK YOU CHANGE MODELS) B A NO SETTINGS? CHECK GOOD OK BOTH YES DOOR CHECK FUSE REFRIG MAY NOT BE SWITCHES ON MAIN PRESS DOOR SWITCH ON IN COOLING CYCLE. NO NO BOARD BOTTOM RIGHT OF FF CASING. NO LEAVE DOOR OPEN GOOD CAN YOU HEAR FAN START AND GOOD NO OK FOR 3 MIN. DID EVAP DOES THE LIGHT TURN OFF? FAN COME ON? REMOVE ALL DC CONTACT E OUTPUT YES TAG TEAM CHECK EVAP FAN. YES CONNECTIONS IS IT ICED UP? VERIFY THAT ALL FROM MAIN NO NO PANS/SHELVES BOARD AND YES GOOD CHECK 12V ON ARE SEATED NO CHECK EVAP FAN FOR THE BOARD GOOD RESOLVE OBSTRUCTION, DAMAGE, VERIFY NO DOOR OK ICING ISSUE WIRING CONNECTIONS OBSTRUCTIONS END CHECK FOR OK FIX EVAP FAN SHORT CHECK PROBLEM REPAIR OR CLOSE FF DOOR BETWEEN FAN VOLTAGES TO REPLACE MOTORS AND ON FAN FROM MAIN NO WIRING AND/OR CONNECTOR J4, BOARD GOOD CHECK FOR CONNECTIONS VERIFY ICE PINS 2 TO 3 NO YES AS NEEDED. BUCKET SEATED BROWN SPOT OK GOOD PROBLEM ON MAIN REPLACE SOLVED? CORRECT BOARD (R95 EVAP FAN SHORT OR RESISTOR) VERIFY VOLTAGE OUTPUT NO REPLACE FAN ON MAIN BOARD TO DAMPER AS NEEDED OK REPLACE PER TECH MANUAL REPLACE CONTACT REFRIGERATOR DAMPER OK NO GOOD TAG TEAM MEASURE OK RESISTANCE OF ALL WIRING AND REPAIR/REPLACE WIRING NO THERMISTORS WIRING AND/OR CONNECTIONS AS CIRCLE NODES: CONNECTIONS OK? NEEDED. PROBLEM SOLVED? YES FOLLOW THE NO ARROWS - EXAMPLE: END GOOD YES NO THEN A A REPLACE GO TO REPLACE REPLACE E BAD MAIN BOARD EVAP FAN THERMISTOR
GE Appliances General Electric Company Appliance Park, Louisville, KY 40225
REF 34-02
SEPTEMBER 2002
The troubleshooting flow chart included in this bulletin was developed in order to successfully troubleshoot and diagnose malfunctions in the electronic control system of the GE Profile Arctica™ Side-by-Side refrigerators with CustomCool™ techology.
This troubleshooting flow chart will help technicians: • Quickly determine the exact problem • Use standard tools • Determine what parts, if any, to be replaced • Avoid repeat service calls • Avoid unnecessary replacement of parts
GE SmartWater Plus
WATER
LOCK CONTROL
CRUSHED
DOOR ALARM
CUBED
LIGHT
QUICK ICE
RESET WATER FILTER
DELIFRESH
DELIFRESH
FRESH PRODUCE
CUSTOM COOL
GE Profile Arctica Side-By-Side Refrigerator with CustomCool Technology
N.D. 366-50
Arctica Refrigerator Main Board Troubleshooting Flow Chart START - OPEN FF DOOR CHANGE SETTING TO 5
D
NO
YES
CAN YOU SEE TEMP SETTINGS LIGHT UP NEAR TOP OF DOOR?
NO PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS?
IS FF SETTING DISPLAYED 5 +/- 1 ? NO YES
DO DISPENSER FUNCTIONS WORK? A
YES
NO
NO
VERIFY TURBOCOOL OFF. IS UNIT A CUSTOM COOL MODEL?
PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS? YES
C
B
NO
IS FZ SETTING DISPLAYED 5 +/- 1 ?
YES PRESS EITHER COLDER OR WARMER BUTTON ONCE ON FF TEMP. IS TEMP DISPLAYED 37 DEG F +/- 2 ?
CHECK POWER CORD AND HOME CIRCUIT BREAKER / FUSE. OK?
YES CHECK AC FIX MAIN POWER BOARD CONNECTION AT NO CONNECTION MAIN BOARD GOOD PROBLEM OK
YES
NO
FIX HOME ELECTRICAL PROBLEM OR HAVE CUSTOMER CALL ELECTRICIAN
NO CHANGE SETTING TO 37 DEG F
C
YES PRESS EITHER COLDER OR WARMER BUTTON ON FZ TEMP. IS TEMP DISPLAYED 0 DEG F +/- 2 ?
YES
D
PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS? NO
PRESS EITHER COLDER OR WARMER BUTTON ON FF TEMP. CAN YOU CHANGE SETTINGS? NO
YES
YES ARE LIGHT BULBS IN NO COMPARTMENT LIT?
NO
YES
NO
PRESS EITHER COLDER OR WARMER BUTTON ON FZ TEMP. CAN YOU CHANGE SETTINGS?
YES
NO
CHANGE REPLACE CHECK DC YES NO SETTING TO 0 TEMP BOARD CHECK POWER GOOD DEG F AND ALSO CONNECTIONS CONNECTION PRESS EITHER (CUSTOMCOOL MEMBRANE (IF IN MACHINE NO AT MAIN COLDER OR MODELS) OR 5 MEMBRANE COMPT NEAR OK BOARD WARMER BUTTON (NONVERSION) WATER VALVE ON FZ TEMP. CAN CUSTOMCOOL OK YOU CHANGE MODELS) B A NO SETTINGS? CHECK GOOD OK BOTH YES DOOR CHECK FUSE REFRIG MAY NOT BE SWITCHES ON MAIN PRESS DOOR SWITCH ON IN COOLING CYCLE. NO NO BOARD BOTTOM RIGHT OF FF CASING. NO LEAVE DOOR OPEN GOOD CAN YOU HEAR FAN START AND GOOD NO OK FOR 3 MIN. DID EVAP DOES THE LIGHT TURN OFF? FAN COME ON? REMOVE ALL DC CONTACT E OUTPUT YES TAG TEAM CHECK EVAP FAN. YES CONNECTIONS IS IT ICED UP? VERIFY THAT ALL FROM MAIN NO NO PANS/SHELVES BOARD AND YES GOOD CHECK 12V ON ARE SEATED NO CHECK EVAP FAN FOR THE BOARD GOOD RESOLVE OBSTRUCTION, DAMAGE, VERIFY NO DOOR OK ICING ISSUE WIRING CONNECTIONS OBSTRUCTIONS END CHECK FOR OK FIX EVAP FAN SHORT CHECK PROBLEM REPAIR OR CLOSE FF DOOR BETWEEN FAN VOLTAGES TO REPLACE MOTORS AND ON FAN FROM MAIN NO WIRING AND/OR CONNECTOR J4, BOARD GOOD CHECK FOR CONNECTIONS VERIFY ICE PINS 2 TO 3 NO YES AS NEEDED. BUCKET SEATED BROWN SPOT OK GOOD PROBLEM ON MAIN REPLACE SOLVED? CORRECT BOARD (R95 EVAP FAN SHORT OR RESISTOR) VERIFY VOLTAGE OUTPUT NO REPLACE FAN ON MAIN BOARD TO DAMPER AS NEEDED OK REPLACE PER TECH MANUAL REPLACE CONTACT REFRIGERATOR DAMPER OK NO GOOD TAG TEAM MEASURE OK RESISTANCE OF ALL WIRING AND REPAIR/REPLACE WIRING NO THERMISTORS WIRING AND/OR CONNECTIONS AS CIRCLE NODES: CONNECTIONS OK? NEEDED. PROBLEM SOLVED? YES FOLLOW THE NO ARROWS - EXAMPLE: END GOOD YES NO THEN A A REPLACE GO TO REPLACE REPLACE E BAD MAIN BOARD EVAP FAN THERMISTOR
