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Go--Live Or Go Go Go--Home Taking Reluctant End-Users Through A System Implementation
Backdrop UNLV Stats y iNtegrate Project y
◦ Pilots vs. Co-Pilots ◦ Implementation In Phases ◦ Following The Lifecycle Of A New Student
y
Admissions
◦ September 14, 2009
y
Class Schedule
◦ November 2009
y y y
Financial Aid
y
◦ July 2010 y y
◦ March/April 2010
y
Student Accounts
Transcripts o
◦ February 2010
Enrollment (Fall 2010)
Grades
August 2010
Degree Audit ◦ August 2010
Full System ◦ September 2010
◦ May 2010
General “Go Live” Calendar
The Undertaking y y y y y y y
Campus Awareness Identification Of Users Just-In-Time Training No One (acting like a Child) Left Behind Training Sessions Training Guides Tutorials
The Reluctance y y y y y y y y y
Long-Timers Period Of Constant Change SIS Attachment Budget Conditions F Fear Over O Job J b Security S it Fear Of The Unknown/Selective Learning Loss Of Control General Pessimism/Doubt General Inconvenience
The Plan of Attack y y y y y
Start As Early As Possible Get Director-Level Buy-In Get To Know The Audience (end-users) Kill’ Kill’em W/Ki d W/Kindness (be (b accommodating) d ti ) Provide Benchmarks
What Does GoGo-Live Mean to Me?
The Training Technique y y y y y y y y
Manageable Class Sizes User-Guides (Hand-outs) Provide First Peeks Encourage Bonding Q Quiz’em Keep The Momentum Going Humor, Humor, And More Humor Okay To Use Bribes
Training Tips y y y y y y
State The Goals Of The Session Begin With A Refresher Put Them In The Driver’s Seat Rewards For Questions (Pavlov’s Theory) Give’em A Break Turn Issues Into “Tips for Troubleshooting”
More Tips y y y y y y
Throw Out An Ice-Breaker Use Funny Or Relevant Names In The Test/Training Environment Become One With Your End-Users Come Up With Some Silly Or Inexpensive Prizes Or Awards – Make Them Relevant Translator Please… Be Present At Go-Lives
SIS Dreary, mysterious, BLACK background circa 19WHAT?
Look Familiar?
The PeopleSoft Experience
y
Portal Access
◦ One entry location for students, faculty and staff
y
User Friendly Features
◦ Menu/Tab/Link navigation ◦ Web-based and accessible 24/7 ◦ Search function on entry to page rather than separate page ◦ Look up tables for codes x Descriptions of codes
◦ Student Center
x Many self service options for students
Introducing…PeopleSoft
User Friendly Navigation
PeopleSoft p Experience for Applicants Application Status 9 Self Service 9 Checklists The PeopleSoft 9
Experience
If you change the way you look at things, the things you look at change. ---Wayne Dyer
http://aboutmyunlv.unlv.edu ◦ Submit a question ◦ Project updates/Timeline ◦ Training/Tutorials
Questions? Experiences? Advice?
Backdrop UNLV Stats y iNtegrate Project y
◦ Pilots vs. Co-Pilots ◦ Implementation In Phases ◦ Following The Lifecycle Of A New Student
y
Admissions
◦ September 14, 2009
y
Class Schedule
◦ November 2009
y y y
Financial Aid
y
◦ July 2010 y y
◦ March/April 2010
y
Student Accounts
Transcripts o
◦ February 2010
Enrollment (Fall 2010)
Grades
August 2010
Degree Audit ◦ August 2010
Full System ◦ September 2010
◦ May 2010
General “Go Live” Calendar
The Undertaking y y y y y y y
Campus Awareness Identification Of Users Just-In-Time Training No One (acting like a Child) Left Behind Training Sessions Training Guides Tutorials
The Reluctance y y y y y y y y y
Long-Timers Period Of Constant Change SIS Attachment Budget Conditions F Fear Over O Job J b Security S it Fear Of The Unknown/Selective Learning Loss Of Control General Pessimism/Doubt General Inconvenience
The Plan of Attack y y y y y
Start As Early As Possible Get Director-Level Buy-In Get To Know The Audience (end-users) Kill’ Kill’em W/Ki d W/Kindness (be (b accommodating) d ti ) Provide Benchmarks
What Does GoGo-Live Mean to Me?
The Training Technique y y y y y y y y
Manageable Class Sizes User-Guides (Hand-outs) Provide First Peeks Encourage Bonding Q Quiz’em Keep The Momentum Going Humor, Humor, And More Humor Okay To Use Bribes
Training Tips y y y y y y
State The Goals Of The Session Begin With A Refresher Put Them In The Driver’s Seat Rewards For Questions (Pavlov’s Theory) Give’em A Break Turn Issues Into “Tips for Troubleshooting”
More Tips y y y y y y
Throw Out An Ice-Breaker Use Funny Or Relevant Names In The Test/Training Environment Become One With Your End-Users Come Up With Some Silly Or Inexpensive Prizes Or Awards – Make Them Relevant Translator Please… Be Present At Go-Lives
SIS Dreary, mysterious, BLACK background circa 19WHAT?
Look Familiar?
The PeopleSoft Experience
y
Portal Access
◦ One entry location for students, faculty and staff
y
User Friendly Features
◦ Menu/Tab/Link navigation ◦ Web-based and accessible 24/7 ◦ Search function on entry to page rather than separate page ◦ Look up tables for codes x Descriptions of codes
◦ Student Center
x Many self service options for students
Introducing…PeopleSoft
User Friendly Navigation
PeopleSoft p Experience for Applicants Application Status 9 Self Service 9 Checklists The PeopleSoft 9
Experience
If you change the way you look at things, the things you look at change. ---Wayne Dyer
http://aboutmyunlv.unlv.edu ◦ Submit a question ◦ Project updates/Timeline ◦ Training/Tutorials
Questions? Experiences? Advice?
