GP Asia Sdn. Bhd.
GP Asia Sdn. Bhd.
IT Recruitment Category
Other Services
Description
GP Asia ' IMAC Services include:
Install, Move, Add, Change, Disposal Services for PCs ,ATM and other network peripherals Single point of contact from Site Survey to Post move support Cost Estimates presented prior to work allows actual charge back to Business Units Transactional Pricing Customizable Reports available to offer a menu reflecting charges for preplanned moves vs. last minute changes Increased cost savings and control through a predictable budget and implementing process Pre-move Audit captures related technology assets Pre-delivery prep and testing of components to desktop orientation Single point of contact between Principal , End Users and Technology teams Disconnect and reconnect of all desktop equipment ensures connectivity to appropriate servers Ensure all Equipment is installed per client and or industry standards Third party Vendor management and coordination Services often provided outside normal business hours ensure minimal disruption Configuration/merger of new and previous networks/systems/desktop equipment Complete Project lifecycle management Centralized Database of all assets Benefits: Optimization of the IMAC process saving time, money and showing an ROI for departments that were viewed as a cost in the past .
A full portfolio of scalable resources.
Single point of contact for incident resolution and the complete project lifecycle.
Technical expertise to support a wide range of infrastructures, systems, software and applications.
Business Process Outsourcing Category
Other Services
Description
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Customized BPO Services
These customized "out-tasking" services will help you jump start lowering business costs today immediately as you increase your competitive advantage for tomorrow. Clients can benefit from a fast return on investment (ROI) immediate on Year 1 , flexible engagements, lower costs and predictable pricing. This standard-based, modular, predefined services approach is designed to give customers tested, reliable, and repeatable services.
The Customized BPO services are based on the analysis of our customers existing operation, realized by experienced operational analysts and aiming to the effective and logical management of a corporation supportive operations.
A decisive factor for the success of GP Asia Customized BPO Services, is the estimation of the return on investment (ROI) realized during the first phase of the cooperation with the customer.
Improved productivity measurement in the Customized BPO services through measurable return KPI such as SLA and lower operating cost.
Methodology
Identification of the conditions and parameters that modulate the customer needs, as well as the expected results Mapping of the existing processes and the customer operation mechanisms in place Registering any available resources from the customer (premises, infrastructure, human resources etc) Design the framework of implementation based on the optimum relation between quality, time and cost, in harmony with the customer way of operation Development and application of the optimum workflows Continuous performance monitoring and rectification Reporting On-going crewing process for productivity improvement
ATMs and CDMs Support & Services Category
ATMs
Description
GPASIA’ ATMs and CDMs Support & Services First Line Maintenance Support Second Line Maintenance Support Staging and Installation Parts Repairs ATM training
FIRST LINE MAINTENANCE First Line Maintenance (FLM) is generally described as repairs that do not require any tools. Cash jams, card jam removal, consumables replenishment (rolls/ribbons) and first line diagnostics are part of FLM and have traditionally been carried out by branch personnel and accompanied by armed personnel should the safe be opened.
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SECOND LINE MAINTENANCE Second Line Maintenance (SLM) is the repair of an ATM/CDM where the faulty unit requires a software or/and hardware engineer to attend to the fault. In this event, the repair is required as the ATM will be out of service. GP provides the necessary labor and parts to restore a failed or malfunctioned self-service terminal, proactive maintenance, reactive maintenance and retirement of ATM/CDM to an operating condition.
STAGING AND INSTALLATION A specialized and time consuming service with single point of contact for the bank’s operations, ATM Vendor and management units in the process to roll out staging and installation of one or multiple ATM/CDM in single or multiple locations. We provide the first point of contact for all ATM related technical and operational matters to ensure the setup is done timely and well-coordinated.
ATM and CDM COMPONENT REPAIRS As an integral part of our service, we provide repairs to various type ATM and CDM’s parts including BV transporter, ESCROW, Pre Accepter , Lower Transporter, Upper Transporter , Recognition Unit, Reject Unit, Feed Unit, Separator, GBVM, BV Entry, Dispenser , Journal printers, receipt printers, CRT screens, currency cassettes and cash dispenser modules
ATM and CDM Training Our certified engineers and trainer are happy to provide training to ATM’s users and support personnel. The path to becoming a ATM and CDM engineer begins with our own rigorous training program, and continues with factory certification from the ATM manufactures.
ATM and CDM Supported NCR ATM 507X, 508X, 5175,557X, 5588, 567X, 568X,5692, 5840, 5862,587X 588X, 589X NCR CDM 6674, 6622 WINCOR CCS100, CSC200
In order to satisfy customer requirements, we are continually looking for supplies of used equipment and parts. Browse the list of parts below that CDM and ATM Parts wishes to buy. All Printers Displays Dispenser PCBs OtherCard Readers / MCRW To buy or sell ATM/CDM parts or complete unit, kindly email to [email protected] or contact +6012.2682480
Career Opportunity - Customer Support Engineer
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Category
Other Services
Description
Customer Support Engineer
(Sabah, Sarawak, Labuan, Kuala Lumpur, Johor, Penang, Perak, N.Sembilan, Melaka, Pahang, Kelantan, Trengganu, Selangor & Brunei )
Responsibilities: Meet and establish good rapport with clients Troubleshoot and identify hardware problems which may include providing a workaround solution and/or part replacement Troubleshoot and identify software problems which may include updating & reinstallation of OS, application and data Stage and Install new system as well as providing training to end users Escalate problem to teamlead or management per service level requirement Willing to travel and work independently with minimum supervision
Requirements: Minimum a Diploma holder in electronic / computer engineering /mechanical engineering/network engineering/IT Fresh graduates/Entry level applicants are highly encouraged to apply. Those who have technical certifications eg CCNA and/or CCNP (Cisco for networking), MCSE, MCP or MCSA (Microsoft for systems support or software development would be an added advantage Must be proficient in English, both speaking and writing. Candidates must ensure that their cover letter reflects this adequately. Must have positive attitude and like to meet with customers as the role involve frequent meeting for support calls Must have own transport Preferable candidates from the same town so that they will not have to take long leave during holiday just to return to home town since we are in customer service business. Applicants should be Malaysian citizens or hold relevant residence status.
Internship Program for Trainee Customer Support Engineer Category
Other Services
Description
Internship Program for Trainee Customer Support
Engineer GP Asia shall offer the following internship program to you for a period of three (3) months.
Training Program The scope of the training program is as follow: Attend a NCR ATM/CDM technical workshop for up to three (3) weeks. Attend ATM/CDM staging and installation trainings either at warehouse or onsite for up to two (2) months. Shadow experienced customer support engineer out in the field for onsite trainings. Learn soft-skills training (e.g. communication, handling difficult customers, handling stress) for up to one (1) week.
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Learn telecommunication and conversation skill throughout the internship program. Attend onsite training on Communication Devices (Routers) , PC and server (this is an optional training program). In most cases, full time employment will be offered to the successful candidates upon the completion of the Internship program, therefore preference will be given to final year students who have recently completed their final year and waiting for the next graduation or convocation. We prefer continuality upon the internship program with an conditioned offer to join upon completion of the internship and subject to the candidates obtaining a satisfactory results upon their graduation.
GP Asia reserves the right to terminate the internship program anytime should we find the candidate not meeting the necessary requirements
GP Asia Sdn. Bhd. Empire Soho, Lot B-03-03, Jalan SS 16/1, SS16, 47500, Subang Jaya, Selangor, Malaysia Tel Fax E-Mail
03-5611 8038 03-5124 8245 [email protected]
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IT Recruitment Category
Other Services
Description
GP Asia ' IMAC Services include:
Install, Move, Add, Change, Disposal Services for PCs ,ATM and other network peripherals Single point of contact from Site Survey to Post move support Cost Estimates presented prior to work allows actual charge back to Business Units Transactional Pricing Customizable Reports available to offer a menu reflecting charges for preplanned moves vs. last minute changes Increased cost savings and control through a predictable budget and implementing process Pre-move Audit captures related technology assets Pre-delivery prep and testing of components to desktop orientation Single point of contact between Principal , End Users and Technology teams Disconnect and reconnect of all desktop equipment ensures connectivity to appropriate servers Ensure all Equipment is installed per client and or industry standards Third party Vendor management and coordination Services often provided outside normal business hours ensure minimal disruption Configuration/merger of new and previous networks/systems/desktop equipment Complete Project lifecycle management Centralized Database of all assets Benefits: Optimization of the IMAC process saving time, money and showing an ROI for departments that were viewed as a cost in the past .
A full portfolio of scalable resources.
Single point of contact for incident resolution and the complete project lifecycle.
Technical expertise to support a wide range of infrastructures, systems, software and applications.
Business Process Outsourcing Category
Other Services
Description
1 of 5
Customized BPO Services
These customized "out-tasking" services will help you jump start lowering business costs today immediately as you increase your competitive advantage for tomorrow. Clients can benefit from a fast return on investment (ROI) immediate on Year 1 , flexible engagements, lower costs and predictable pricing. This standard-based, modular, predefined services approach is designed to give customers tested, reliable, and repeatable services.
The Customized BPO services are based on the analysis of our customers existing operation, realized by experienced operational analysts and aiming to the effective and logical management of a corporation supportive operations.
A decisive factor for the success of GP Asia Customized BPO Services, is the estimation of the return on investment (ROI) realized during the first phase of the cooperation with the customer.
Improved productivity measurement in the Customized BPO services through measurable return KPI such as SLA and lower operating cost.
Methodology
Identification of the conditions and parameters that modulate the customer needs, as well as the expected results Mapping of the existing processes and the customer operation mechanisms in place Registering any available resources from the customer (premises, infrastructure, human resources etc) Design the framework of implementation based on the optimum relation between quality, time and cost, in harmony with the customer way of operation Development and application of the optimum workflows Continuous performance monitoring and rectification Reporting On-going crewing process for productivity improvement
ATMs and CDMs Support & Services Category
ATMs
Description
GPASIA’ ATMs and CDMs Support & Services First Line Maintenance Support Second Line Maintenance Support Staging and Installation Parts Repairs ATM training
FIRST LINE MAINTENANCE First Line Maintenance (FLM) is generally described as repairs that do not require any tools. Cash jams, card jam removal, consumables replenishment (rolls/ribbons) and first line diagnostics are part of FLM and have traditionally been carried out by branch personnel and accompanied by armed personnel should the safe be opened.
2 of 5
SECOND LINE MAINTENANCE Second Line Maintenance (SLM) is the repair of an ATM/CDM where the faulty unit requires a software or/and hardware engineer to attend to the fault. In this event, the repair is required as the ATM will be out of service. GP provides the necessary labor and parts to restore a failed or malfunctioned self-service terminal, proactive maintenance, reactive maintenance and retirement of ATM/CDM to an operating condition.
STAGING AND INSTALLATION A specialized and time consuming service with single point of contact for the bank’s operations, ATM Vendor and management units in the process to roll out staging and installation of one or multiple ATM/CDM in single or multiple locations. We provide the first point of contact for all ATM related technical and operational matters to ensure the setup is done timely and well-coordinated.
ATM and CDM COMPONENT REPAIRS As an integral part of our service, we provide repairs to various type ATM and CDM’s parts including BV transporter, ESCROW, Pre Accepter , Lower Transporter, Upper Transporter , Recognition Unit, Reject Unit, Feed Unit, Separator, GBVM, BV Entry, Dispenser , Journal printers, receipt printers, CRT screens, currency cassettes and cash dispenser modules
ATM and CDM Training Our certified engineers and trainer are happy to provide training to ATM’s users and support personnel. The path to becoming a ATM and CDM engineer begins with our own rigorous training program, and continues with factory certification from the ATM manufactures.
ATM and CDM Supported NCR ATM 507X, 508X, 5175,557X, 5588, 567X, 568X,5692, 5840, 5862,587X 588X, 589X NCR CDM 6674, 6622 WINCOR CCS100, CSC200
In order to satisfy customer requirements, we are continually looking for supplies of used equipment and parts. Browse the list of parts below that CDM and ATM Parts wishes to buy. All Printers Displays Dispenser PCBs OtherCard Readers / MCRW To buy or sell ATM/CDM parts or complete unit, kindly email to [email protected] or contact +6012.2682480
Career Opportunity - Customer Support Engineer
3 of 5
Category
Other Services
Description
Customer Support Engineer
(Sabah, Sarawak, Labuan, Kuala Lumpur, Johor, Penang, Perak, N.Sembilan, Melaka, Pahang, Kelantan, Trengganu, Selangor & Brunei )
Responsibilities: Meet and establish good rapport with clients Troubleshoot and identify hardware problems which may include providing a workaround solution and/or part replacement Troubleshoot and identify software problems which may include updating & reinstallation of OS, application and data Stage and Install new system as well as providing training to end users Escalate problem to teamlead or management per service level requirement Willing to travel and work independently with minimum supervision
Requirements: Minimum a Diploma holder in electronic / computer engineering /mechanical engineering/network engineering/IT Fresh graduates/Entry level applicants are highly encouraged to apply. Those who have technical certifications eg CCNA and/or CCNP (Cisco for networking), MCSE, MCP or MCSA (Microsoft for systems support or software development would be an added advantage Must be proficient in English, both speaking and writing. Candidates must ensure that their cover letter reflects this adequately. Must have positive attitude and like to meet with customers as the role involve frequent meeting for support calls Must have own transport Preferable candidates from the same town so that they will not have to take long leave during holiday just to return to home town since we are in customer service business. Applicants should be Malaysian citizens or hold relevant residence status.
Internship Program for Trainee Customer Support Engineer Category
Other Services
Description
Internship Program for Trainee Customer Support
Engineer GP Asia shall offer the following internship program to you for a period of three (3) months.
Training Program The scope of the training program is as follow: Attend a NCR ATM/CDM technical workshop for up to three (3) weeks. Attend ATM/CDM staging and installation trainings either at warehouse or onsite for up to two (2) months. Shadow experienced customer support engineer out in the field for onsite trainings. Learn soft-skills training (e.g. communication, handling difficult customers, handling stress) for up to one (1) week.
4 of 5
Learn telecommunication and conversation skill throughout the internship program. Attend onsite training on Communication Devices (Routers) , PC and server (this is an optional training program). In most cases, full time employment will be offered to the successful candidates upon the completion of the Internship program, therefore preference will be given to final year students who have recently completed their final year and waiting for the next graduation or convocation. We prefer continuality upon the internship program with an conditioned offer to join upon completion of the internship and subject to the candidates obtaining a satisfactory results upon their graduation.
GP Asia reserves the right to terminate the internship program anytime should we find the candidate not meeting the necessary requirements
GP Asia Sdn. Bhd. Empire Soho, Lot B-03-03, Jalan SS 16/1, SS16, 47500, Subang Jaya, Selangor, Malaysia Tel Fax E-Mail
03-5611 8038 03-5124 8245 [email protected]
5 of 5
