Group Sales Ticket Agent
The Membership Coordinator supports the Development Department by developing positive customer relationships and ensuring an optimal customer experience.
RESPONSIBILITIES Respond to all consumers, customers, and patrons via email and phone. Update Archtics and Raiser's Edge with current donor and member information. Perform data entry as assigned. Ticket donors and members for performances and events as assigned. Organize and coordinate mailings, eblasts and creative brief design requests for donor and membership offers. Capitalize on upgrade opportunities to increase the Foundation revenues. Contacts lapsed members to renew membership. Acts as Event Staff for membership events as needed. Assists Development Membership Manager with printing membership acknowledgement packages and renewal notices for program contributors. Work with donor members to renew and upgrade their annual memberships. Provide value added information to supervisors to enhance our customer service opportunities. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of event ticketing or development software preferred. Skilled in data entry. Excellent customer service skills. Able to handle projects and communications of a highly sensitive and confidential nature, where absolute discretion is critical. Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities. Able to work flexible hours including nights, weekends, and holidays as needed. Skilled in Windows based programs, including Word, Outlook, Excel, and PowerPoint. Able to communicate effectively, in verbal and written, in English. Able to work effectively and positively with others. REQUIRED EDUCATION AND EXPERIENCE BA degree or any equivalent combination of training and experience. One to two years’ experience in Development, Box Office or other customer service focused position.
If you are interested in this opportunity, please submit your resume to [email protected].
RESPONSIBILITIES Respond to all consumers, customers, and patrons via email and phone. Update Archtics and Raiser's Edge with current donor and member information. Perform data entry as assigned. Ticket donors and members for performances and events as assigned. Organize and coordinate mailings, eblasts and creative brief design requests for donor and membership offers. Capitalize on upgrade opportunities to increase the Foundation revenues. Contacts lapsed members to renew membership. Acts as Event Staff for membership events as needed. Assists Development Membership Manager with printing membership acknowledgement packages and renewal notices for program contributors. Work with donor members to renew and upgrade their annual memberships. Provide value added information to supervisors to enhance our customer service opportunities. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of event ticketing or development software preferred. Skilled in data entry. Excellent customer service skills. Able to handle projects and communications of a highly sensitive and confidential nature, where absolute discretion is critical. Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities. Able to work flexible hours including nights, weekends, and holidays as needed. Skilled in Windows based programs, including Word, Outlook, Excel, and PowerPoint. Able to communicate effectively, in verbal and written, in English. Able to work effectively and positively with others. REQUIRED EDUCATION AND EXPERIENCE BA degree or any equivalent combination of training and experience. One to two years’ experience in Development, Box Office or other customer service focused position.
If you are interested in this opportunity, please submit your resume to [email protected].
