Guy Brown Transition Guide Direct Users VCU
Transition Guide for Virginia Commonwealth University July 21, 2014
Thank you for your business! We are pleased to announce the release of our new ordering website for VCU. We have recently updated certain aspects of the office supply program for VCU, and we are here to make sure you get what you need to stay organized and get the job done. We would like to provide you with all the information you will need to make this a seamless transition. Here is some pertinent information regarding the enhancements to the VCU office supply program: Online Ordering Enhancements Our powerful new internet platform gives VCU members an easy internet ordering experience and access to a wider product assortment. New Ordering Site Address: www.GuyBrownCatalog.com Dedicated Customer Service Team Guy Brown customers are at the core of everything we do and we are committed to providing unparalleled customer response and service. New Customer Service Contact Information Toll-Free Number: 855-316-1405 Fax Number: 855-316-1406 Email Address: [email protected] Proactive Order Notification Service We will give you important information before you even ask – things like order confirmation, notification of any backorders and credit status. This eliminates surprises for you and minimizes time spent tracking orders. It is our goal to give you everything you need in one place. Please do not hesitate to contact us with any questions or suggestions. We look forward to continuing to provide you with the very best service you have come to expect from Guy Brown! Sincerely,
Jack McGuire Regional Sales Vice President, Northeast Guy Brown Phone: 410-693-0001 Email: [email protected]
Virginia Commonwealth University TRANSITION GUIDE
TABLE OF CONTENTS
About Us………………….............................................................................4 Info to Know………………….......................................................................4
Contact Us…………………..........................................................................4 Delivery…………………..............................................................................5 Order Confirmations…………………..........................................................5 Guy Brown Catalog.…………………...........................................................5 FAQs…………………...................................................................................5 Return Policy …….……………....................................................................6 Return Process.……………........................................................................6 Guy Brown Email Confirmation Sample….............................................7 Guy Brown Carton Label Sample………………….......................................8 Guy Brown Packing List Sample………………….........................................9
ABOUT US Guy Brown is an award-winning, certified Minority Women Business Enterprise (MWBE) offering quality office, furniture, print, promotional, and facility resource solutions to large multi-site companies. We provide a wide array of office products and services supported through a national infrastructure delivering consistent and timely service to our customers. We are certified by more than 20 regional and state certifying agencies. We are also a certified Small Disadvantaged Business (SDB) through the Small Business Administration (SBA). Not only do we support diversity through our involvement with the minority community, we are diverse in the products and services we supply and the customers we serve. Guy Brown upholds the values established by its founders in 1997. While we have grown over the years to offer more goods and services, our core values of diversity, sustainability and philanthropy continue to drive our efforts in the pursuit of increasing efficiencies and profitability for our clients.
INFO TO KNOW New Guy Brown Ordering Website: www.GuyBrownCatalog.com Company ID: 1816335DC
Username:
your email address
Password: guybrown This password is case sensitive. You will be prompted to change it the first time you login.
CONTACT US New Customer Service Information Phone: 855-316-1405 Fax: 855-316-1406 Email: [email protected] Customer Service Hours: Monday-Friday 8am-8pm, EST Guy Brown Representative Djuan Thomas Phone: (202) 412-5384 Email: [email protected]
DELIVERY Guy Brown’s standard lead-time is next-day delivery. In fact, we reach 98% of the U.S. with next-day delivery via full-service nationwide Fulfillment Centers. A packing list will be included in your order that will detail all product information and delivery status. A sample packing list has been included.
ORDER CONFIRMATIONS For every order placed through Guy Brown, you will receive an email confirmation acknowledging that Guy Brown has received your order. This confirmation will detail your transaction and product status of the items you ordered. A sample of Guy Brown’s email acknowledgement has been included.
GUY BROWN CATALOGS Our full-line catalog features a robust offering of office products. The catalog boasts approximately 10,000 SKUs, including a broad selection of private label, MWBE and recycled SKUs. Your catalog discounted pricing can be viewed online through our website www.GuyBrownCatalog.com or quoted by calling Customer Service. To order a Full-Line Printed Catalog add SKU no. 041550 to your supply order.
FAQs Q. I forgot my Internet Username and Password. Who do I call? A. Call Guy Brown Customer Service at 855-316-1405. Q. I can’t find an item I need in the catalog. Can I still order it from Guy Brown? A. Yes, simply call Guy Brown Customer Service at 855-316-1405. We have many items not shown in our catalog that we can obtain for our customers. Q. If I have a question, how can I contact my Guy Brown representative? A. For questions with order placement, product selection, pricing, order tracking, or returns call Customer Service at 855-316-1405. If additional assistance is required they will have your Guy Brown Account Manager contact you. Q. I have a question about an order from the previous site. Who should I call? A. Call 800-564-8008 if you have questions regarding orders from the previous site.
RETURN POLICY Guy Brown is committed to providing you with world class customer service, and we understand that on occasion you will receive an item that needs to be returned. In an effort to make your return/credit experience as seamless as possible, we are providing the following guidelines: We warrant all items against defects in workmanship and materials. We ask that you inspect all shipments and materials upon receipt and notify us immediately of defects or damage caused during transport. For items not deemed to be defective or damaged, please follow these guidelines when applying for a return or credit: • •
• • • •
All merchandise must have been purchased within the past 30 days except technology items and unassembled furniture which must be returned within 14 days All merchandise must be in its original packaging and suitable for resale (defacing the packaging with writing or labels renders most items ineligible for return or credit) Special order items are not returnable Toners or Ink Jet Cartridges may not be returned once the package is opened Credit will be issued only after quantity and condition are verified upon receipt by our local warehouse Please do not return merchandise without first obtaining a Returns Authorization
RETURN PROCESS Guy Brown processes all customer returns as efficiently and quickly as possible. The following information will guide you through the process: To return an item in your order, please do the following within 30 days of delivery to ensure that you receive proper credit. 1. Click the Returns option in the My Orders drop down in the main menu. 2. Click the Returns button for the order that includes the items you are returning. 3. Enter the Qty. to Return. 4. Select a Reason for Return from the drop down list. 5. Click Submit. You will receive a confirmation notice and it will automatically issue a Returns Authorization to arrange for a pick-up of the product. Print the confirmation page and enclose it in each box that you return. If you have concerns about any item to be returned, please contact our Customer Service Department at 855-316-1405.
GUY BROWN EMAIL CONFIRMATION SAMPLE
Guy Brown has received your order. Please review the details below and feel free to contact us at 855-316-1405 or [email protected] with any questions or concerns.
PO Number: 424002]OP]00000 Order Number: 7100944709 Order Date: 20130530 ------------------------------------------------------------------------------Ship To Info: ABC CO 11 HARDING PL NASHVILLE, TN SMITH, JOE
37211
ORDERED ITEM(S): ITEM ORDERED: 123456 PRICE: $2.99
ITEM SHIPPED: 123456
ITEM DESC: Simply Economy View Binder wit QTY ORDERED: 5 QTY SHIPPED: 5 QUANTITY CANCELLED: 0 QTY BACKORDERED: 0 EXPECTED DELIVERY DATE: 20130603 ORDERED ITEM(S): ITEM ORDERED: 456789 PRICE: $6.89
ITEM SHIPPED: 456789
ITEM DESC: Staples Yellow Pencils, No. 2, QTY ORDERED: 5 QTY SHIPPED: 5 QUANTITY CANCELLED: 0 QTY BACKORDERED: 0 EXPECTED DELIVERY DATE: 20130603
GUY BROWN CARTON LABEL SAMPLE
① Address of the Guy Brown Distribution Center that shipped the order ② Your ship-to address
1
③ Your purchase order or reference number ④ Address Line #3 Field ⑤ Account Number
4
2
B
5 3
GUY BROWN PACKING LIST SAMPLE
Thank you for your business! We are pleased to announce the release of our new ordering website for VCU. We have recently updated certain aspects of the office supply program for VCU, and we are here to make sure you get what you need to stay organized and get the job done. We would like to provide you with all the information you will need to make this a seamless transition. Here is some pertinent information regarding the enhancements to the VCU office supply program: Online Ordering Enhancements Our powerful new internet platform gives VCU members an easy internet ordering experience and access to a wider product assortment. New Ordering Site Address: www.GuyBrownCatalog.com Dedicated Customer Service Team Guy Brown customers are at the core of everything we do and we are committed to providing unparalleled customer response and service. New Customer Service Contact Information Toll-Free Number: 855-316-1405 Fax Number: 855-316-1406 Email Address: [email protected] Proactive Order Notification Service We will give you important information before you even ask – things like order confirmation, notification of any backorders and credit status. This eliminates surprises for you and minimizes time spent tracking orders. It is our goal to give you everything you need in one place. Please do not hesitate to contact us with any questions or suggestions. We look forward to continuing to provide you with the very best service you have come to expect from Guy Brown! Sincerely,
Jack McGuire Regional Sales Vice President, Northeast Guy Brown Phone: 410-693-0001 Email: [email protected]
Virginia Commonwealth University TRANSITION GUIDE
TABLE OF CONTENTS
About Us………………….............................................................................4 Info to Know………………….......................................................................4
Contact Us…………………..........................................................................4 Delivery…………………..............................................................................5 Order Confirmations…………………..........................................................5 Guy Brown Catalog.…………………...........................................................5 FAQs…………………...................................................................................5 Return Policy …….……………....................................................................6 Return Process.……………........................................................................6 Guy Brown Email Confirmation Sample….............................................7 Guy Brown Carton Label Sample………………….......................................8 Guy Brown Packing List Sample………………….........................................9
ABOUT US Guy Brown is an award-winning, certified Minority Women Business Enterprise (MWBE) offering quality office, furniture, print, promotional, and facility resource solutions to large multi-site companies. We provide a wide array of office products and services supported through a national infrastructure delivering consistent and timely service to our customers. We are certified by more than 20 regional and state certifying agencies. We are also a certified Small Disadvantaged Business (SDB) through the Small Business Administration (SBA). Not only do we support diversity through our involvement with the minority community, we are diverse in the products and services we supply and the customers we serve. Guy Brown upholds the values established by its founders in 1997. While we have grown over the years to offer more goods and services, our core values of diversity, sustainability and philanthropy continue to drive our efforts in the pursuit of increasing efficiencies and profitability for our clients.
INFO TO KNOW New Guy Brown Ordering Website: www.GuyBrownCatalog.com Company ID: 1816335DC
Username:
your email address
Password: guybrown This password is case sensitive. You will be prompted to change it the first time you login.
CONTACT US New Customer Service Information Phone: 855-316-1405 Fax: 855-316-1406 Email: [email protected] Customer Service Hours: Monday-Friday 8am-8pm, EST Guy Brown Representative Djuan Thomas Phone: (202) 412-5384 Email: [email protected]
DELIVERY Guy Brown’s standard lead-time is next-day delivery. In fact, we reach 98% of the U.S. with next-day delivery via full-service nationwide Fulfillment Centers. A packing list will be included in your order that will detail all product information and delivery status. A sample packing list has been included.
ORDER CONFIRMATIONS For every order placed through Guy Brown, you will receive an email confirmation acknowledging that Guy Brown has received your order. This confirmation will detail your transaction and product status of the items you ordered. A sample of Guy Brown’s email acknowledgement has been included.
GUY BROWN CATALOGS Our full-line catalog features a robust offering of office products. The catalog boasts approximately 10,000 SKUs, including a broad selection of private label, MWBE and recycled SKUs. Your catalog discounted pricing can be viewed online through our website www.GuyBrownCatalog.com or quoted by calling Customer Service. To order a Full-Line Printed Catalog add SKU no. 041550 to your supply order.
FAQs Q. I forgot my Internet Username and Password. Who do I call? A. Call Guy Brown Customer Service at 855-316-1405. Q. I can’t find an item I need in the catalog. Can I still order it from Guy Brown? A. Yes, simply call Guy Brown Customer Service at 855-316-1405. We have many items not shown in our catalog that we can obtain for our customers. Q. If I have a question, how can I contact my Guy Brown representative? A. For questions with order placement, product selection, pricing, order tracking, or returns call Customer Service at 855-316-1405. If additional assistance is required they will have your Guy Brown Account Manager contact you. Q. I have a question about an order from the previous site. Who should I call? A. Call 800-564-8008 if you have questions regarding orders from the previous site.
RETURN POLICY Guy Brown is committed to providing you with world class customer service, and we understand that on occasion you will receive an item that needs to be returned. In an effort to make your return/credit experience as seamless as possible, we are providing the following guidelines: We warrant all items against defects in workmanship and materials. We ask that you inspect all shipments and materials upon receipt and notify us immediately of defects or damage caused during transport. For items not deemed to be defective or damaged, please follow these guidelines when applying for a return or credit: • •
• • • •
All merchandise must have been purchased within the past 30 days except technology items and unassembled furniture which must be returned within 14 days All merchandise must be in its original packaging and suitable for resale (defacing the packaging with writing or labels renders most items ineligible for return or credit) Special order items are not returnable Toners or Ink Jet Cartridges may not be returned once the package is opened Credit will be issued only after quantity and condition are verified upon receipt by our local warehouse Please do not return merchandise without first obtaining a Returns Authorization
RETURN PROCESS Guy Brown processes all customer returns as efficiently and quickly as possible. The following information will guide you through the process: To return an item in your order, please do the following within 30 days of delivery to ensure that you receive proper credit. 1. Click the Returns option in the My Orders drop down in the main menu. 2. Click the Returns button for the order that includes the items you are returning. 3. Enter the Qty. to Return. 4. Select a Reason for Return from the drop down list. 5. Click Submit. You will receive a confirmation notice and it will automatically issue a Returns Authorization to arrange for a pick-up of the product. Print the confirmation page and enclose it in each box that you return. If you have concerns about any item to be returned, please contact our Customer Service Department at 855-316-1405.
GUY BROWN EMAIL CONFIRMATION SAMPLE
Guy Brown has received your order. Please review the details below and feel free to contact us at 855-316-1405 or [email protected] with any questions or concerns.
PO Number: 424002]OP]00000 Order Number: 7100944709 Order Date: 20130530 ------------------------------------------------------------------------------Ship To Info: ABC CO 11 HARDING PL NASHVILLE, TN SMITH, JOE
37211
ORDERED ITEM(S): ITEM ORDERED: 123456 PRICE: $2.99
ITEM SHIPPED: 123456
ITEM DESC: Simply Economy View Binder wit QTY ORDERED: 5 QTY SHIPPED: 5 QUANTITY CANCELLED: 0 QTY BACKORDERED: 0 EXPECTED DELIVERY DATE: 20130603 ORDERED ITEM(S): ITEM ORDERED: 456789 PRICE: $6.89
ITEM SHIPPED: 456789
ITEM DESC: Staples Yellow Pencils, No. 2, QTY ORDERED: 5 QTY SHIPPED: 5 QUANTITY CANCELLED: 0 QTY BACKORDERED: 0 EXPECTED DELIVERY DATE: 20130603
GUY BROWN CARTON LABEL SAMPLE
① Address of the Guy Brown Distribution Center that shipped the order ② Your ship-to address
1
③ Your purchase order or reference number ④ Address Line #3 Field ⑤ Account Number
4
2
B
5 3
GUY BROWN PACKING LIST SAMPLE
