HIGHLIGHTS & FUNCTIONALITY
Aceyus Dashboards
Customized Real-Time Reporting for Next-Generation Contact Centers
Aceyus provides a web-based monitoring tool designed to display data from various contact center systems, enabling users to quickly and easily create and view fully customized real-time reports. The Aceyus Dashboard Editor is a browserbased, drag and drop interface that allows customers to create reports containing information needed to better understand and manage their contact center operations. Users can select from a wide variety of real-time data elements, creating a unique display that best suits their individual needs. In addition, an assortment of data adapters are available for connections to various data sources. AN IDEAL, COST EFFECTIVE REAL-TIME REPORTING SOLUTION THAT EFFICIENTLY SERVES:
• Avaya, Cisco, Aspect and other contact center system customers. • Contact center technicians (Infrastructure Monitoring). • Enterprise or site-level monitoring groups (staffing, queues). • Agents (self stats, team stats, queue notifications, broadcast messages).
HIGHLIGHTS & FUNCTIONALITY • Browser-based, with no Java or similar plug-ins required. • No complicated server side or third party applications. • Complete support for multi-vendor contact center environments. • Fully customizable dashboards (can be personalized without IT support). • Ability to add multiple data sources - such as work-force management, call recording, etc., to consolidate real-time contact center data within a single reporting environment. • User roles to restrict or grant access to dashboards, reports, tools, and data objects. • Aceyus Dashboards can completely integrate with Active Directory, allowing all passwords and group memberships to be managed in your domain. • Develop to any resolution for any size monitor.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Customized Real-Time Reporting for Next-Generation Contact Centers
Aceyus provides a web-based monitoring tool designed to display data from various contact center systems, enabling users to quickly and easily create and view fully customized real-time reports. The Aceyus Dashboard Editor is a browserbased, drag and drop interface that allows customers to create reports containing information needed to better understand and manage their contact center operations. Users can select from a wide variety of real-time data elements, creating a unique display that best suits their individual needs. In addition, an assortment of data adapters are available for connections to various data sources. AN IDEAL, COST EFFECTIVE REAL-TIME REPORTING SOLUTION THAT EFFICIENTLY SERVES:
• Avaya, Cisco, Aspect and other contact center system customers. • Contact center technicians (Infrastructure Monitoring). • Enterprise or site-level monitoring groups (staffing, queues). • Agents (self stats, team stats, queue notifications, broadcast messages).
HIGHLIGHTS & FUNCTIONALITY • Browser-based, with no Java or similar plug-ins required. • No complicated server side or third party applications. • Complete support for multi-vendor contact center environments. • Fully customizable dashboards (can be personalized without IT support). • Ability to add multiple data sources - such as work-force management, call recording, etc., to consolidate real-time contact center data within a single reporting environment. • User roles to restrict or grant access to dashboards, reports, tools, and data objects. • Aceyus Dashboards can completely integrate with Active Directory, allowing all passwords and group memberships to be managed in your domain. • Develop to any resolution for any size monitor.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
