IHIJI Remote Network Management Ihiji Remote Network ...
Ihiji Remote Network Management As home networks become more complex, it’s more important than ever to have immediate visibility of what’s happening on your clients’ networks. The spiralling demand for more services, increased traffic, and an insatiable appetite for more feature-rich content necessitates that we identify potential bottlenecks early and ensure uncompromised network performance that delivers superior customer satisfaction. The Ihiji Invision solution provides a robust cloud-based remote network management device designed to securely monitor, service and maintain IP-enabled devices on client networks from anywhere in the world at any time. Using a single cloud-based platform, Ihiji provides a coherent end-to-end view of network performance across multiple technologies, including entertainment, HVAC, lighting and third party control system processors. The Invision online dashboard shows the real-time status of all client sites and colour-codes them according to error rate. Within an individual site network, you can see a system map that enables you to easily pinpoint problems. Installers can also receive e-mail alerts to notify support staff when problems occur on a site.
Ihiji Fundamentally Changes How We Do Business By identifying and understanding problems as soon as they arise, support technicians are empowered to swiftly resolve problems remotely...even before their clients know a problem exists. With proactive tools such as ‘remote reboot’, your servicing of client networks is significantly improved and support operations streamlined. The incidence of costly on-site service calls can be greatly reduced and overall customer satisfaction improved. Deployed as an integral part of your service maintenance and support operations, Ihiji can demonstrably reduce service costs, increase recurring revenues and improve your bottom line.
System Components The Ihiji Invision remote network management system comprises a choice of single-application Linux-based, passively-cooled network appliances that are installed on site (one per site) and an Annual Support Licence (one per client site). Simply choose the network management appliance that suits your installation based on the number of devices you wish to monitor. The APP-500-UK is a compact palm-sized appliance fitted with a 3-pin UK plug that supports installations with up to 50 IP-enabled devices. The APP-2100 supports larger installations, where management of more than 50 devices is required. You’ll need corresponding Annual Licence with Premium Support with either appliance.
Detect
Diagonose
Resolve
Features and Benefits:
The Invision cloud-based interface is accessible across all platforms without any additional software needed. Remote Network monitoring and management allows integrators to cost-effectively deploy remote network support services as part of their customer care policies and preventative maintenance proposition to deliver reliable service levels across multiple installations. Ihiji is brand-agnostic to ensure you can successfully monitor and change installations with network products from the most industry Vendors. Create your own product profiles for components you wish to monitor beyond those listed within Ihjii’s database. You can add and configure devices to suit your installation, setting profiles and parameters to monitor most devices. On-board support for UK-centric products. The supported device database includes support for Virgin Media and FreeView HD receivers, allowing you to remotely manage entertainment devices which routinely require system rebooting. Network scan facility provides a quick and convenient scan that collects data from connected network devices including IP address, MAC address, manufacturer and last-seen/first-seen instances. Moreover, the feature allows easy conversion of ‘discovered’ devices into actively managed devices, significantly reducing the time needed for configuration. Power management with full remote management functionality that goes beyond basic reboot/reset routines. New scheduled reboot capabilities expand the integrator’s ability to manage all power products from a central online dashboard, regardless of manufacturer or device type. This functionality spans PDUs, UPSs and PoE switches. Using ConnectNinja improves security by eliminating the need for unsecure port forwarding and VPNs for everyday remote access to networked IP devices. ConnectNinja allows authorised technicians to resolve complex issues remotely without on-site service calls, saving both the client and integrator time and money. Internet Speed Testing provides a powerful tool for testing network latency and internet connection quality by allowing support personnel to check and confirm network functionality plus relative upload/download speeds. It automatically logs and charts connection quality to identify trends and improve wide area network performance. Extended Reporting capabilities help troubleshoot complex network issues and offer better customer-facing reports to convey the value of remote support services to clients. This includes a detailed executive report to highlight high-level network performance and remote support details. Specifications:
APP-2100
APP-500-UK
Number of supported devices
Unlimited
Up to 50
Annual licence with premium support options: MD-LITE-UK Annual Licence (up to 5 devices) MD-PRO-UK Annual Licence (unlimited devices)
(max 50)
Optional 2U rack mount kit (PUR-RM-2U-IHIJI) Dimensions (W x H x D mm) Weight (with PSU) kg Power Supply
200 x 60 x 225
83 x 43 x 52
1.27
0.45
12V DC, 5A
12V DC, 5A
Power Consumption (typical)
15W
5W
Operating temperature range
0 - 35°C
0 - 40°C
1 year parts & labour RTB warranty
Ihiji Inc. distributed in the UK by Habitech Ltd. www.ihiji.com
Ihiji Fundamentally Changes How We Do Business By identifying and understanding problems as soon as they arise, support technicians are empowered to swiftly resolve problems remotely...even before their clients know a problem exists. With proactive tools such as ‘remote reboot’, your servicing of client networks is significantly improved and support operations streamlined. The incidence of costly on-site service calls can be greatly reduced and overall customer satisfaction improved. Deployed as an integral part of your service maintenance and support operations, Ihiji can demonstrably reduce service costs, increase recurring revenues and improve your bottom line.
System Components The Ihiji Invision remote network management system comprises a choice of single-application Linux-based, passively-cooled network appliances that are installed on site (one per site) and an Annual Support Licence (one per client site). Simply choose the network management appliance that suits your installation based on the number of devices you wish to monitor. The APP-500-UK is a compact palm-sized appliance fitted with a 3-pin UK plug that supports installations with up to 50 IP-enabled devices. The APP-2100 supports larger installations, where management of more than 50 devices is required. You’ll need corresponding Annual Licence with Premium Support with either appliance.
Detect
Diagonose
Resolve
Features and Benefits:
The Invision cloud-based interface is accessible across all platforms without any additional software needed. Remote Network monitoring and management allows integrators to cost-effectively deploy remote network support services as part of their customer care policies and preventative maintenance proposition to deliver reliable service levels across multiple installations. Ihiji is brand-agnostic to ensure you can successfully monitor and change installations with network products from the most industry Vendors. Create your own product profiles for components you wish to monitor beyond those listed within Ihjii’s database. You can add and configure devices to suit your installation, setting profiles and parameters to monitor most devices. On-board support for UK-centric products. The supported device database includes support for Virgin Media and FreeView HD receivers, allowing you to remotely manage entertainment devices which routinely require system rebooting. Network scan facility provides a quick and convenient scan that collects data from connected network devices including IP address, MAC address, manufacturer and last-seen/first-seen instances. Moreover, the feature allows easy conversion of ‘discovered’ devices into actively managed devices, significantly reducing the time needed for configuration. Power management with full remote management functionality that goes beyond basic reboot/reset routines. New scheduled reboot capabilities expand the integrator’s ability to manage all power products from a central online dashboard, regardless of manufacturer or device type. This functionality spans PDUs, UPSs and PoE switches. Using ConnectNinja improves security by eliminating the need for unsecure port forwarding and VPNs for everyday remote access to networked IP devices. ConnectNinja allows authorised technicians to resolve complex issues remotely without on-site service calls, saving both the client and integrator time and money. Internet Speed Testing provides a powerful tool for testing network latency and internet connection quality by allowing support personnel to check and confirm network functionality plus relative upload/download speeds. It automatically logs and charts connection quality to identify trends and improve wide area network performance. Extended Reporting capabilities help troubleshoot complex network issues and offer better customer-facing reports to convey the value of remote support services to clients. This includes a detailed executive report to highlight high-level network performance and remote support details. Specifications:
APP-2100
APP-500-UK
Number of supported devices
Unlimited
Up to 50
Annual licence with premium support options: MD-LITE-UK Annual Licence (up to 5 devices) MD-PRO-UK Annual Licence (unlimited devices)
(max 50)
Optional 2U rack mount kit (PUR-RM-2U-IHIJI) Dimensions (W x H x D mm) Weight (with PSU) kg Power Supply
200 x 60 x 225
83 x 43 x 52
1.27
0.45
12V DC, 5A
12V DC, 5A
Power Consumption (typical)
15W
5W
Operating temperature range
0 - 35°C
0 - 40°C
1 year parts & labour RTB warranty
Ihiji Inc. distributed in the UK by Habitech Ltd. www.ihiji.com
